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Security Benefits

X365 » Resources » Security Benefits

Compare Microsoft 365 to your current security solutions : Privileged Identity Management Risk-Based Conditional Access Cloud Access Security Broker (CASB) Threat Intelligence End Point Protection and Response (EDR) What is Microsoft 365? Microsoft 365 combines…

Security Videos

XCLOUD » Resources » Security Videos

Why you need our XCLOUD Premium services with Enterprise Security Advantages

Backup Security

XRACK » Backup Security

XRACK Backup & Disaster Recovery Protocol Options Explained Ransomware: It can’t attack what it doesn’t see. XRACK’s backup options and solutions can protect against ransomware attacks. Start Shielding Your Data by outsourcing your data…

20210708 – MSP – Industry Best Practice Report

NEWS – 2025 » NEWS ARCHIVE » Year 2021 » 20210708 – MSP – Industry Best Practice Report

20250210 – Major Network Outage to Internet

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250210 – Major Network Outage to Internet

SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY TPG / AAPT START DATE 20250210…

20230829 – Widespread Network Outage at NEXTDC B2

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20230829 – Widespread Network Outage at NEXTDC B2

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY N/A INCIDENT START DATE 20230829 INCIDENT START TIME (HH:MM)…

20200528 – XRACK – Australia – Client Network loss

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200528 – XRACK – Australia – Client Network loss

NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 13:05 OUTAGE DURATION 20 Minutes ESTIMATED TIME TO…

20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail

NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail

20200606 – XNET – Philippines – GA Towers – Network Outage

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200606 – XNET – Philippines – GA Towers – Network Outage

NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200606 INCIDENT START TIME (HH:MM) 19:49 OUTAGE DURATION 8 ESTIMATED TIME TO RESOLUTION 8 AM …

20200619 – Australia Targeted – Cyber attack targeting Australian networks

NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200619 – Australia Targeted – Cyber attack targeting Australian networks

19th June 2020 Earlier this morning the Australian Government announced that it was currently aware of, and responding to, a sustained targeting of Australian governments and companies by a sophisticated state-based actor. That is, someone backed or employed by a…

20230522 – XNET – NextDC Inter-Network is Down Between B1 & B2

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20230522 – XNET – NextDC Inter-Network is Down Between B1 & B2

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY NEXTDC – https://nextdc.com INCIDENT START DATE 2023-05-22…

20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19

Some clients are reporting issues with CONGESTION on their phone systems. This is a symptom of additional load on lines linking all carriers as a result of staff being sent home to work. While this incident is extraordinary due to Covid-19, XSTRA is working around…

20200620 – FaceBook’s Latest Attack On Your Privacy

NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200620 – FaceBook’s Latest Attack On Your Privacy

20th June 2020 NameCheap highlights FaceBook’s latest tactic to create an end-run on not only your privacy but the GDPR itself. Instead of GDPR being the hardest legal standard to meet, “legitimate interest” becomes the free pass for anyone who wants to…

Terms & Conditions

XNET » Terms & Conditions

DEFINITIONS Consumer – XSTRA provides all Clients with a genuine and reasonable opportunity to negotiate the terms of their contract and obligations to XSTRA, before and during the term of any active service. Telecommunications Consumer…

XACCESS Site Key

XFORCE » XACCESS » XACCESS Site Key

XACCESS Site Key: Secure Your Locations with IP-Restricted Access What is the XACCESS Site Key? The XACCESS Site Key is a small hardware device equipped with an Ethernet port, designed to be installed on a client’s network. Once deployed, it designates the site as…

Terms & Conditions

XVOICE » Terms & Conditions

CAVEATS Apple MacOS – If you are an Apple MacOS user, and you have installed a compatible VoIP client, then we can provide the SIP registration details so you can have a soft phone on your MAC. This configuration is unsupported by XSTRA and…

XNETSecure

XFORCE » XNETSecure

For Clients that require higher levels of overall local area network (LAN) protection Coming 1st Quarter 2026 Unique 4-Stage Security Solution for Enterprise LAN Access, Command and Control Isolation Authorisation Authentication Access…

Overview

XFORCE » Overview

Clients have users working in more places that ever before. Whether at home, on the road or at the corporate head office, Clients need to be conscious of all threats to operations, data and applications. Valuable information can be stolen or lost in a matter of…

Who Are We

ABOUT » Who Are We

XSTRA – IT & Communications Leadership For almost 25 years, the team at XSTRA have been global leaders in the IT & Communications sector. Our expertise encompasses a wide spectrum of skills, including managing accounts…

Overview

XFORCE » XACCESS » Overview

XACCESS IS A, WEB BASED, MULTI-FACTOR AUTHENTICATION SERVICE Cyber Threats are the No. 1 technological challenge facing the global business community today. At present, the global business community is grappling with its foremost technological…

20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months

NEWS – 2025 » NEWS ARCHIVE » Year 2024 » 20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months

Microsoft’s cybersleuths haven’t been able to expel the Cosy Bears. Photo: Getty Microsoft says it’s still trying to evict the elite Russian government hackers who broke into the email accounts of senior company executives in November. It says the…

Sites Used For XCLOUD Development

XCLOUD » Resources » Sites Used For XCLOUD Development

Recommended Sites for Windows Server System Engineers body { font-family: Arial, sans-serif; line-height: 1.6; margin: 20px; color: #333; } table { width: 100%; …

Bitwarden Plus

XFORCE » Bitwarden Plus

Bitwarden Plus body { font-family: Arial, sans-serif; line-height: 1.6; margin: 0; padding: 0; background-color: #f4f4f4; } .container { max-width:…

Client Side – Router & Firewall Requirements

XCLOUD » Resources » Client Side – Router & Firewall Requirements

Network Requirements for XCLOUD Citrix Secure Workspace Access To ensure a seamless experience when accessing your XCLOUD Citrix Secure Workspaces, the following outbound firewall and router settings must be enabled at your site. These settings allow users to access…

XNET NBN Plus – Technical Brief

XNET » XNET NBN Plus » XNET NBN Plus – Technical Brief

XSTRA is an Australian Carrier and ISP XSTRA prides itself on building what it sells. This has allowed us to build technical teams who have a deep understanding of the technologies we sell to customers. XNET NBN Plus is our Internet access service to Clients already…

IEEE Standard – 802.1

XNET » Resources » IEEE Standard – 802.1

IEEE 802.1 Standard Description 802.1D Relates to MAC Bridges. It defines the architecture and bridge operation of wired Ethernet. 802.1Q Defines VLAN tagging and trunking. It allows multiple bridged networks to transparently share the same physical network…

Our Skill Sets

ABOUT » Our Skill Sets

AMAZON WEB SERVICES AWS Certified Cloud Practitioner CISCO Cisco Certified Network Associates – CCNA CITRIX Citrix Certified Professional – CCP-V DUO DUO MSP Partner GOOGLE …

Year 2021

NEWS – 2025 » NEWS ARCHIVE » Year 2021

20211013 – 2021 Telecommunications Embargo 20210708 – COVID-19 – By The Numbers 20210708 – MSP – Industry Best Practice Report

XDEVICE – Server Edition

XDEVICE » XDEVICE – Server Edition

XDEVICE – SERVER Edition 24/7 Anti-Virus, Support, Management, Maintenance and Monitoring – Per Server – Per Month Comprehensive Server maintenance includes 24×7 Remote & Phone Support for Windows based Server…

XDEVICE – PC Edition

XDEVICE » XDEVICE – PC Edition

XDEVICE – PC Edition 24/7 Anti-Virus, Support, Management, Maintenance and Monitoring – Per PC – Per Month Comprehensive PC maintenance includes 24×7 Remote & Phone Support for Windows based PC incidents and…

X365-PLUS

X365 » X365-PLUS

Discover the extraordinary value of our comprehensive Microsoft Office 365 maintenance package, X365-Plus, meticulously tailored to meet your business needs. At an astonishingly affordable rate of just $10 per user per month, you gain access to a spectrum of essential…

20240530 – Google says “Microsoft unable to protect its clients”

NEWS – 2025 » NEWS ARCHIVE » Year 2024 » 20240530 – Google says “Microsoft unable to protect its clients”

Price List

XFORCE » Price List

XFORCE PRICE LIST  Network Security Division Item AUD Ex-Tax Units Frequency XFORCE – Cisco Umbrella Cyber Protection – Essentials $12 Per DNS Redirection Point Monthly XFORCE – Cisco Umbrella Cyber Protection – Advantage $6 Per…

Overview

XCLOUD » Overview

XCLOUD – The Safest Digital Workspace for Your Business Empower Your Workforce with Unmatched Flexibility and Security At XSTRA, we understand that work is no longer confined to a physical office—it’s something we do, wherever we are. That’s why XCLOUD…

Comparison

XCLOUD » Comparison

Feature XDEVICE XCLOUD – Basic XCLOUD – Premium XCLOUD – Ultra Notes Work from Anywhere Limited to the physical computer, requiring you to carry it everywhere Access apps and data from any device, anywhere with an internet connection, including…

XCLOUD – Enterprise Browser

XCLOUD » XCLOUD – Enterprise Browser

XCLOUD – Enterprise Browser Citrix Enterprise Browser – Per User – Per Month Scenario Fit For Users who only work in a Browser and require all of the Security, Safety and Performance that Citrix…

ProofPoint – ATP Replacement

X365 » Add Ons » ProofPoint – ATP Replacement

PDF – proofpoint-essentials-features-benefits-guide-customer PDF – proofpoint-essentials-o365 PDF – proofpoint-essentials-security-datasheet

XNET Rural Fiber – Technical Brief

XNET » XNET Rural Fiber » XNET Rural Fiber – Technical Brief

This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…

20230816 – XCLOUD Enterprise – Official Launch Date

NEWS – 2025 » NEWS ARCHIVE » Year 2023 » 20230816 – XCLOUD Enterprise – Official Launch Date

Beginning next month, XSTRA is on the brink of introducing the XCLOUD Enterprise lineup of virtual desktops. In partnership with our exclusive advancements, specifically XACCESS and XDESKTOP, our XCLOUD Enterprise solution has achieved unparalleled speed and bolstered…

Maintenance Schedule

XDEVICE » Maintenance Schedule

body { font-family: Arial, sans-serif; } table { width: 100%; border-collapse: collapse; margin-top: 25px; margin-bottom: 30px; } th, td { border:…

XCLOUD – Enterprise

XCLOUD » XCLOUD – Enterprise

XCLOUD – Enterprise Citrix Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for Work-From-Anywhere enterprise level power users who require optimum: Security – Secure…

XDEVICE vs XCLOUD

XCLOUD » XDEVICE vs XCLOUD

    GENERAL FEATURES XDEVICE XCLOUD Remote Work Compatible – Work from home and anywhere Yes Roam and Work on any device – Computer Hardware Independence Yes Persistent Desktop – start your day with your desktop exactly…

Resources

XCLOUD » Resources

Demo Resources Security Videos Client Site – Router and Firewall Requirements PDF Software File & Data Management Solutions AutoCAD Licensing Sites Used For XCLOUD Development

CLOSED SDN’s

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s

20250210 – Major Network Outage to Internet 20241129 – XNET Core switch failure 20241030 – Hardware Upgrades at NextDC B2 Tonight 20241017 – Disk SusbSystem Errors on Server in Data Center 20240725 – XACCESS incidents –…

Overview

XCAM » Overview

XCAM with AI-Powered Blue Iris and CodeProject.AI body { font-family: Arial, sans-serif; line-height: 1.6; } h1, h2 { color: #2c3e50; } ul { margin: 0; …

On Apple Devices (iPhone/iPad)

XNET » Resources » How To Find The MAC Address Of Your Device » On Apple Devices (iPhone/iPad)

Option 1: Applicable if you are not on Wi-Fi. 1. Check the iPhone or the iPad Info Menu Open the Settings app and navigate to Settings -> General -> About and scroll to the network section of the page. You will find your Apple device’s MAC address in the Wi-Fi…

Terms & Conditions

XCARE » Terms & Conditions

1. NON-STANDARD REQUESTS XSTRA reserves the right to charge the Client for non-standard work requests such as, pre- installation, system integration work, purely cosmetic changes, reinstallation at a new address, or any other similar non-standard…

XRACK

XRACK

Overview Price List Backup Security Resources

Our Mission

ABOUT » Our Mission

Partner with Us – XSTRA Interested in Partnering with Us? If our vision, mission, and values resonate with you and you believe we could be the right fit for your business, we can’t wait to meet you. Let’s discuss…

Price List

XNET » Price List

XNET – GENERAL SERVICES PRICE LIST XNET Product Description Price Monthly XNET – Virtual Router Unlimited Public Bandwidth Up and Down 24×7 Help Desk Priority Support from certified Mikrotik technical experts Get Setup Fast – The…

On Windows 10 PCs

XNET » Resources » How To Find The MAC Address Of Your Device » On Windows 10 PCs

Using the Command Prompt: 1. Search “Command Prompt” or type “CMD” in the taskbar, or if you are using an older version of Windows, right-click on the Start button and Select Command Prompt from the menu. 2. Type in ipconfig /all and press…

PDF Software

XCLOUD » Resources » PDF Software

PDFElement vs Adobe Acrobat Comparison PDFElement vs Adobe Acrobat At XSTRA, we help clients maximize their IT budgets by reducing high software licensing costs. Many clients are caught in Adobe’s costly subscription model, which…

XCLOUD – Basic

XCLOUD » XCLOUD – Basic

XCLOUD – Basic Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for entry-level and front-line administration users with: Light SaaS needs Light browser workloads Low…

Resources

X365 » Resources

Features Matrix Features Explained System Requirements Security Benefits Exchange Entities Explained SharePoint Tips Historical Mailbox Management Enable Microsoft MFA Procedure

20241129 – XNET Core switch failure

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20241129 – XNET Core switch failure

SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY START DATE 20241129…

Year 2020

NEWS – 2025 » NEWS ARCHIVE » Year 2020

20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail 20200704 – COVID-19, The Ultimate Control Weapon 20200620 – FaceBook’s Latest Attack On Your Privacy 20200619 – Australia Targeted – Cyber attack…

Terms & Conditions

XCLOUD » Terms & Conditions

General Apple MacOS – XSTRA fully supports Apple MAC computers with connecting to our range of XCLOUD products. However, XSTRA does not provide any inclusive or free support for devices running Apple’s desktop operating system, commonly…

AutoCAD

XCLOUD » Resources » AutoCAD

AutoCAD Optimization, Standards Management, Multi-User Access Solutions, and Naming Constraints body { font-family: Arial, sans-serif; line-height: 1.6; margin: 20px; color: #333; } …

FileCloud

XCLOUD » Resources » File & Data Management Solutions » FileCloud

Feature Set Comparison Ransomware Protection: FileCloud’s heuristic file content scanning engine to detect and block ransomware Two-Factor Authentication (2FA): Add an extra layer of protection when logging in using email or Google…

LATEST NEWS

LATEST NEWS

Date Added Description of New Content & Links 20250424 XCLOUD – Updated TCP & UDP Port Requirements for Client Firewalls and Routers to Support Optimal Citrix Secure Workspace Access 20250418 XDEVICE – Updated…

20200325 – XSTRA’s COVID19 Business Continuity Plan

NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200325 – XSTRA’s COVID19 Business Continuity Plan

25th March 2020 INTRODUCTION As a provider of Telecommunications and IT infrastructure services, XSTRA is an Essential Business and we will operate as normal at this stage Our Customers are our primary concern at this time. Helping them through this period is…

Remote Assistance

XCARE » Remote Assistance

When instructed by an XSTRA Service Desk Team member, please click on the appropriate logo below for your operating system Our Remote Assistance Policy XSTRA takes your privacy and security seriously.…

What Office Product Do I Need?

X365 » What Office Product Do I Need?

Outlined below are several guidelines to aid you in choosing the appropriate Microsoft Office 365 license: Scenario Best License Choice  Online office only apps  Microsoft 365 Business Basic  Desktop app versions  Microsoft 365 Business…

Overview

XDEVICE » Overview

XDEVICE delivers a range of technologies focused on the care of end-point devices 24/7 Remote Support Management Maintenance Monitoring Reporting Pro-Active Remediation Applicable End-Point Devices include: Computers &…

Credit Policy

ABOUT » Legal & Finance » Credit Policy

1. MANDATORY NAB DIRECT DEBIT FACILITY FOR ALL AUSTRALIAN CLIENTS XSTRA strives to offer great value to our customers through fantastic service and realistic pricing. Requiring all Clients to have a Direct Debit Facility allows us to keep our costs and…

Cisco Umbrella

XFORCE » Cisco Umbrella

XSTRA partners with Cisco to provide Clients with access to the Umbrella suite of Cyber-Security and Protection products. Much like solutions from: Quad9 CloudFlare FlashStart TitanHQ Cisco Umbrella is able to shield Clients from many of the cyber threats on…

20210305 – XNET – AUSTRALIA – Brookfield Service outage

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210305 – XNET – AUSTRALIA – Brookfield Service outage

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 20210305 INCIDENT START TIME (HH:MM) 13:42 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…

20200528 – XNET – Australia – Core router outage

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Australia – Core router outage

NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 07:55 OUTAGE DURATION 13 Minutes ESTIMATED TIME TO…

XDESKTOP

XFORCE » XDESKTOP

Overview XSTRA has completed the final refinements on its proprietary Operating System Shell named XDESKTOP. This operating system shell stands out as the most fortified option, designed to seamlessly accommodate Windows applications for…

20200524 – XNET – Philippines – GA Towers Service Outage

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200524 – XNET – Philippines – GA Towers Service Outage

NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200524 INCIDENT START TIME (HH:MM) 14:40 OUTAGE DURATION 3 Hours 35 Minutes ESTIMATED TIME TO…

Features Explained

X365 » Resources » Features Explained

Office 365 is designed to empower the diversity of every team at any organisation without sacrificing security, compliance or privacy. Office 365 features, Microsoft Teams for Chat, Skype for Business for online meetings, SharePoint for content management together…

SharePoint – Other Constraints

X365 » SharePoint – Considerations » SharePoint – Other Constraints

Considerations for Using SharePoint While SharePoint offers many benefits for file storage and collaboration, there are scenarios and considerations where it may not be the ideal solution for storing files. Here are detailed reasons why you might opt not to store files…

SharePoint – Common Issues

X365 » SharePoint – Considerations » SharePoint – Common Issues

VIDEO: SharePoint Document Storage Issues & Alternatives Summary Of the Most Common SharePoint Issues 1. Permissions Issues Incorrect or overly restrictive permissions Overly complex permission hierarchies Broken permission inheritance Inconsistent permission levels…

20201117 – Philippines – Converge ICT Outage

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20201117 – Philippines – Converge ICT Outage

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20201117 INCIDENT START TIME (HH:MM) Approx: 15:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

Invoicing Formats

ABOUT » Legal & Finance » Invoicing Formats

Due to the complexity of the IT and Communications industry, the Equipment on invoices from XSTRA to the Client may include the following additional Equipment classification information that helps describe the types of Equipment listed on the invoice. An…

20240305 Widespread Phone call Quality Issues

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20240305 Widespread Phone call Quality Issues

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Telcoinabox / Ivox INCIDENT START DATE 20240305 INCIDENT START…

20210522 – Core Router Issue

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210522 – Core Router Issue

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210522 INCIDENT START TIME (HH:MM) 08:40 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…

20200528 – XNET – Philippines – GA Towers Service Outage

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Philippines – GA Towers Service Outage

NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 19:10 OUTAGE DURATION 1 hour 55 Minutes ESTIMATED TIME TO…

20240220 – Widespread Phone Call Quality Issues

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20240220 – Widespread Phone Call Quality Issues

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Telcoinabox / Ivox INCIDENT START DATE 20240220 INCIDENT START…

Preamble

XCRM » Preamble

CIOCTO is the world’s only solution that combines deep systems integration and multi-dimensional client information into one software tool! Its elegant, modern interface is fast to learn and easy for new users, yet powerful for professionals. CIOCTO lets you work…

20230602 – XVOICE – Inbound and Outbound calls reporting as disconnected

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20230602 – XVOICE – Inbound and Outbound calls reporting as disconnected

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY AAPT INCIDENT START DATE 2023-06-02 INCIDENT START TIME…

Overview

XRACK » Overview

XRACK provides Clients with infrastructure products and services to host compute workloads in data centers. Some people refer to this as, THE CLOUD or CLOUD COMPUTING or IAAS – Infrastructure as a Service. XSTRA offers the following 3 Cloud solution…

20210720 – AAPT/TPG Routing Incident

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210720 – AAPT/TPG Routing Incident

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210720 INCIDENT START TIME (HH:MM) 10:00 INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY…

20200826 – PostGreSQL Service Restarted

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200826 – PostGreSQL Service Restarted

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200826 INCIDENT START TIME (HH:MM) Approx: 18:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

20200929 – Delays relaying email through mail.voipstra.com.au

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200929 – Delays relaying email through mail.voipstra.com.au

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 2020929 INCIDENT START TIME (HH:MM) Approx: 08:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …

Company Information

ABOUT » Company Information

Entity Name: XSTRA Group Pty Ltd Entity Type: Australian Private Company Status: Active from 20030527 ABN: 95 104 881 843 ACN: 104 881 843 Australian GST Status: Registered Previous Entity Name: Easy Networks Pty Ltd (Changed on 26th June 2014) PDF: XSTRA Group…

Overview

XCRM » Overview

The Managed Services Provider (MSP) market is forecast to reach $329.1 Billion dollars by 2025 – Ref. Targeted at this MSP market, CIOCTO is a multi-tenant cloud-based Information Technology Service Management (ITSM) platform and control plane, that is fully…

20200520 – XRACK – Unplanned Server Restart

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200520 – XRACK – Unplanned Server Restart

NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200520 INCIDENT START TIME (HH:MM) 15:50 OUTAGE DURATION 8 Minutes ESTIMATED TIME TO…

XNET NBN Plus – CIS

XNET » XNET NBN Plus » XNET NBN Plus – CIS

Critical Information Summary (CIS) Service To Be Provided Business Grade Broadband supplied by AAPT care of NBN Co. Download Speed 50 Mbps Upload Speed 20 Mbps Are Faster Speeds Available? Yes %…

20200604 – Think Your Data In The Cloud Is Safe?

NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200604 – Think Your Data In The Cloud Is Safe?

At XSTRA, we are often asked: “is my data safe in the cloud?” 4th June 2020 . We feel we would not be doing our job as advocates for our Clients if we didn’t bring the information below to your attention. Here are some of the terms and conditions…

20200706 – XRACK – Missing Virtual Machine (VM)

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200706 – XRACK – Missing Virtual Machine (VM)

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200706 INCIDENT START TIME (HH:MM) Approx: 06:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

20210316 – Azure Active Directory (AAD) Outage

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210316 – Azure Active Directory (AAD) Outage

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210316 INCIDENT START TIME (HH:MM) Approx: 05:00 ESTIMATED TIME TO RESOLUTION 60 Minutes INCIDENT END…

20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 05:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …

Price List

XVOICE » Price List

XVOICE – Core Components  Description Activation Monthly  Notes  Virtual Phone System (PABX) $500 $50  Phone System Extension  $35 $5  Phone System Extension + Unlimited Calls Plan1 $35 $19.95  Telstra SIM…

Cloud Drive Mapper (CDM)

X365 » SharePoint – Considerations » Cloud Drive Mapper (CDM)

Summary At this point in time, if a Client decides to proceed with SharePoint for their document storage needs, XSTRA recommends using Cloud Drive Mapper. XSTRA’s policy on this may change in the near future as we develop a superior solution in-house called…

XNET Rural Fiber – CIS

XNET » XNET Rural Fiber » XNET Rural Fiber – CIS

Critical Information Summary (CIS) Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home. Download Speed 50 Mbps Upload Speed 50 Mbps Are Faster…