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20250819 – XDESK – Cloud Drive Mapper Issues
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250819 – XDESK – Cloud Drive Mapper Issues
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20250819 INCIDENT START TIME (HH:MM) Approx: 09:00 INCIDENT END DATE 20250819 INCIDENT END TIME (HH:MM)…
20200610 – Widespread outage hits IBM Cloud
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200610 – Widespread outage hits IBM Cloud
10th June 2020 LINK: To Actual Article” LINK: To PDF Document
20240510 – Google Cloud Deletes 620,000 Members Data
NEWS – 2026 » NEWS ARCHIVE » Year 2024 » 20240510 – Google Cloud Deletes 620,000 Members Data
In a significant lapse, Google Cloud’s unprecedented “misconfiguration” led to the deletion of UniSuper’s private cloud account, leaving over half a million UniSuper members without access to their superannuation accounts for more than a week.…
20200604 – Think Your Data In The Cloud Is Safe?
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200604 – Think Your Data In The Cloud Is Safe?
At XSTRA, we are often asked: “is my data safe in the cloud?” 4th June 2020 . We feel we would not be doing our job as advocates for our Clients if we didn’t bring the information below to your attention. Here are some of the terms and conditions…
20200615 – A Bad Year So Far for Office 365 Uptime
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200615 – A Bad Year So Far for Office 365 Uptime
Raise your hand if you fell victim to the recent string of Office 365 outages below✋ Don’t get me wrong Office 365 is a tremendous service that has enabled so many organizations to rapidly shift to a remote workforce. However, with such a large spike in daily…
CLOSED SDN’s
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s
20251222 – Data Center Based Outage 20250819 – XDESK – Cloud Drive Mapper Issues 20250815 – XCLOUD – Data Center Hardware Incident 20250810 – XACCESS Outage 20250804 – Core router outage 20250604 – Data Center…
PDF Software
XDESK » Resources » PDF Software
PDFElement vs Adobe Acrobat Comparison PDFElement vs Adobe Acrobat At XSTRA, we help clients maximize their IT budgets by reducing high software licensing costs. Many clients are caught in Adobe’s costly subscription model, which…
SharePoint – Other Constraints
X365 » Resources » SharePoint – Considerations » SharePoint – Other Constraints
Considerations for Using SharePoint While SharePoint offers many benefits for file storage and collaboration, there are scenarios and considerations where it may not be the ideal solution for storing files. Here are detailed reasons why you might opt not to store files…
The Future of Workspaces
XDESK » Resources » The Future of Workspaces
White Paper: The Future of Workspaces – Securing High-Performance Virtual Desktops with XDESK Private Cloud —— Introduction As organizations accelerate their digital transformation, enabling staff to work from anywhere on any device has become a…
Browser Based Apps
XDESK » Resources » Browser Based Apps
Why Citrix Technologies Matter in a 100% Cloud-Based World Some users may believe that relying solely on cloud-based services—such as Microsoft 365, Google Workspace, or other SaaS applications—eliminates the need for solutions like Citrix. However, this is a…
20240530 – Google says “Microsoft unable to protect its clients”
NEWS – 2026 » NEWS ARCHIVE » Year 2024 » 20240530 – Google says “Microsoft unable to protect its clients”
Year 2020
NEWS – 2026 » NEWS ARCHIVE » Year 2020
20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail 20200704 – COVID-19, The Ultimate Control Weapon 20200620 – FaceBook’s Latest Attack On Your Privacy 20200619 – Australia Targeted – Cyber attack…
Immutable Backups
XFORCE » Backup & Recovery » Immutable Backups
Back up anything, protect everything — forever. XSTRA’s Immutable Backup uses Wasabi Cloud Storage and provides uncompromising long-term protection of your critical files — whether they live on Virtual Machines hosted in XCLOUD, in Public Clouds (think Azure…
Cybersecurity Terminology
XFORCE » Resources » Cybersecurity Terminology
1. Core Cybersecurity Acronyms & Concepts AcronymNameDescription SIEMSecurity Information & Event ManagementCentralized log collection, correlation, and alerting system. EDREndpoint Detection & ResponseMonitors endpoint behavior and…
XDESK – Enterprise Browser
XDESK » XDESK – Enterprise Browser
XDESK – Enterprise Browser Citrix Enterprise Browser – Per User – Per Month Scenario Fit For Users who only work in a Browser and require all of the Security, Safety and Performance that Citrix…
DNSFilter
XFORCE » DNSFilter
DNSFilter – Smart, Fast, and Cloud-Delivered Protection DNSFilter is a cloud-based DNS security solution that protects users from accessing malicious or harmful websites—before connections are even established. As the first line of defense in your network,…
Year 2024
NEWS – 2026 » NEWS ARCHIVE » Year 2024
20241121 – RSA and AES Encryption is now useless 20241001 – XDESK – Citrix Price Increases 20240509 – Microsoft 365 – Teams Removal 20240530 – Google says “Microsoft unable to protect its clients” 20240523 –…
Citrix Mission
XDESK » Resources » Citrix Mission
Citrix Mission: Empowering Secure, Flexible Workplaces Citrix’s mission is to create secure, flexible, and productive digital workspaces that enable businesses and enterprises to provide seamless, secure access to the resources employees need—anytime,…
Our Mission
ABOUT » Our Mission
Mission, Values & Vision The principles that shape how XSTRA designs, delivers, and supports critical platforms. One Partner. Complete Accountability. Built from frontline experience — designed to reduce risk and enable…
20210802 – AAPT TPG issues but Could Be a Upstream Issue to Them
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210802 – AAPT TPG issues but Could Be a Upstream Issue to Them
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210802 INCIDENT START TIME (HH:MM) Approx: 9:15am INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF…
SharePoint – Common Issues
X365 » Resources » SharePoint – Considerations » SharePoint – Common Issues
VIDEO: SharePoint Document Storage Issues & Alternatives Summary Of the Most Common SharePoint Issues Permissions Issues Incorrect or overly restrictive permissions Overly complex permission hierarchies Broken permission inheritance …
Konnekt for SharePoint
X365 » Add Ons » Konnekt for SharePoint
Summary If a Client decides to proceed with SharePoint for document storage, XSTRA recommends using Konnekt. XSTRA’s policy may evolve as we continue development of our in-house solution XFILES. Konnekt maps Microsoft 365 cloud storage (SharePoint Online and…
20241017 – Disk SusbSystem Errors on Server in Data Center
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20241017 – Disk SusbSystem Errors on Server in Data Center
SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY START DATE 20241017…
20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
NEWS – 2026 » NEWS ARCHIVE » Year 2024 » 20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
Microsoft’s cybersleuths haven’t been able to expel the Cosy Bears. Photo: Getty Microsoft says it’s still trying to evict the elite Russian government hackers who broke into the email accounts of senior company executives in November. It says the…
Client Administrators
XFORCE » XACCESS » Client Administrators
TASKS FOR THE CLIENT ADMINISTRATOR TO COMPLETE Log into XCRM and Complete the following tasks: Set the “XACCESS TIME WINDOW” setting. We recommend setting this to at least 12 hours but not greater than 25 hours. This setting determines…
20200325 – XSTRA’s COVID19 Business Continuity Plan
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200325 – XSTRA’s COVID19 Business Continuity Plan
25th March 2020 INTRODUCTION As a provider of Telecommunications and IT infrastructure services, XSTRA is an Essential Business and we will operate as normal at this stage Our Customers are our primary concern at this time. Helping them through this period is…
User Usage Instructions
XFORCE » XACCESS » User Usage Instructions
XACCESS – USER MFA PROCESS Prior to accessing any of XSTRA’s cloud based products and services, the User must now go to: https://xaccess.x.direct The User should see the XACCESS website The first 2 fields need to be completed…
20240113 – The Top 10 Reasons Why You Should Avoid SharePoint
NEWS – 2026 » NEWS ARCHIVE » Year 2024 » 20240113 – The Top 10 Reasons Why You Should Avoid SharePoint
Clients often pose the question to me, “Lyndon, is it advisable for us to transition our files to SharePoint?” As a SharePoint consultant, the instinctive response might be a resounding, “Absolutely, you should!” However, with three decades of…
XDESK vs XDEVICE
XDESK » XDESK vs XDEVICE
GENERAL FEATURES XDEVICE XDESK Remote Work Compatible – Work from home and anywhere Yes Roam and Work on any device – Computer Hardware Independence Yes Persistent Desktop – start your day with your desktop exactly…
Historical Mailbox Management
X365 » Resources » Historical Mailbox Management
PROBLEM Often when a User has their employment terminated with a Client, the Client wants to keep the User’s Office 365 mailbox intact and accessible for historical reasons. The best way to achieve this is to convert the User’s mailbox into a 365 Shared…
Overview
XCAM » Overview
XCAM with AI-Powered Blue Iris and CodeProject.AI body { font-family: Arial, sans-serif; line-height: 1.6; } h1, h2 { color: #2c3e50; } ul { margin: 0; …
Contact Information
ABOUT » Contact Information
Global Phone Numbers Australia: 1300 555 920 – (I) +61 7 3123 4111 – (I) +61 401 777 475 – (Outbound SMS Service) – (D) – (smsgateway.x.direct) Important Email Addresses General…
Overview
XFORCE » XACCESS » Overview
XACCESS IS A, WEB BASED, MULTI-FACTOR AUTHENTICATION SERVICE Cyber Threats are the No. 1 technological challenge facing the global business community today. At present, the global business community is grappling with its foremost technological…
20200122 – XSTRA Supports Children with Kidney Disease
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200122 – XSTRA Supports Children with Kidney Disease
XSTRA is proud to be part of this year’s Kidney Kar Rally – a fun event supporting children with kidney disease. 22nd Jan 2020 Tristan Lieschke, a truck driver and farmhand based in Wagga Wagga, NSW, assembled a team and purchased the car for a…
Porting Process
XVOICE » Resources » Porting Process
At XSTRA we have had years of experience porting the numbers of our Clients. Here is a list of the steps that XSTRA usually undertake and this process can take between 4 to 12 weeks. STEPS DESCRIPTION 1 Obtain copy of Clients telephone…
IPv4/IPv6 Policy
XNET » IPv4/IPv6 Policy
Executive Summary XSTRA keeps customer access networks on IPv4 for now to ensure maximum compatibility. We enable IPv6 at the WAN/DMZ only when we state it is necessary. We do not pre-provision IPv6 to customers; IPv6 space is allocated on…
20200528 – XNET – Australia – Core router outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Australia – Core router outage
NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 07:55 OUTAGE DURATION 13 Minutes ESTIMATED TIME TO…
Sites Used For XDESK Development
XDESK » Resources » Sites Used For XDESK Development
Recommended Sites for Windows Server System Engineers body { font-family: Arial, sans-serif; line-height: 1.6; margin: 20px; color: #333; } table { width: 100%; …
20210808 – Small number of servers inaccessible
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210808 – Small number of servers inaccessible
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210808 INCIDENT START TIME (HH:MM) Approx: 17:20pm INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF…
Overview
XDEVICE » Overview
XDEVICE – Endpoint Care & Lifecycle Management Technologies and services…
20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 09:42 INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY…
XNET NBN Plus – Technical Brief
XNET » XNET NBN Plus » XNET NBN Plus – Technical Brief
XSTRA is an Australian Carrier and ISP XSTRA prides itself on building what it sells. This has allowed us to build technical teams who have a deep understanding of the technologies we sell to customers. XNET NBN Plus is our Internet access service to Clients already…
20200520 – XRACK – Unplanned Server Restart
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200520 – XRACK – Unplanned Server Restart
NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200520 INCIDENT START TIME (HH:MM) 15:50 OUTAGE DURATION 8 Minutes ESTIMATED TIME TO…
Support Scope Policy
XCARE » Support Scope Policy
XSTRA — Software Support Boundaries & Engagement Protocols Clear responsibilities, third-party engagement…
20250217 – 2025 Microsoft Office 365 – Price Changes
NEWS – 2026 » NEWS ARCHIVE » Year 2025 » 20250217 – 2025 Microsoft Office 365 – Price Changes
Price Change Notification (PCN) Upcoming Microsoft 365 Licensing Changes and Options Dear Clients, XSTRA is required to inform you of upcoming changes to Microsoft 365 licensing and pricing that may impact your…
XDESK – Enterprise
XDESK » XDESK – Enterprise
XDESK – Enterprise Citrix Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for Work-From-Anywhere enterprise level power users who require optimum: Security – When…
Price List
XCLOUD » Price List
XCLOUD Products & Pricing Core services catalogue (excluding taxes) Product Summary Prices are ex-GST unless stated This page provides a quick reference for common XCLOUD services. Where pricing varies by size or usage, a calculator or schedule link…
Terms & Conditions
XDESK » Terms & Conditions
XDESK – Terms & Conditions Security baseline, session controls, account lifecycle rules, and support boundaries for XDESK. Overview This page outlines the baseline policies applied to XDESK (hosted desktops and remote app access). These policies…
20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 05:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …
Overview
XDESK » Overview
XDESK – Overview Secure Virtual Apps, Desktops & Browsers – fully managed by XSTRA …
AutoCAD
XDESK » Resources » AutoCAD
AutoCAD Optimization, Standards Management, Multi-User Access Solutions, and Naming Constraints body { font-family: Arial, sans-serif; line-height: 1.6; margin: 20px; color: #333; } …
20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
Some clients are reporting issues with CONGESTION on their phone systems. This is a symptom of additional load on lines linking all carriers as a result of staff being sent home to work. While this incident is extraordinary due to Covid-19, XSTRA is working around…
XACCESS vs. Popular MFA Products
XFORCE » XACCESS » XACCESS vs. Popular MFA Products
Why XACCESS is Different Unlike other MFA solutions that operate only at the application level, XACCESS is the only multi-factor authentication product that: Integrates with client environments at both the System and Network layers; and Protects against Brute-Force…
Overview
XCRM » Overview
The Managed Services Provider (MSP) market is forecast to reach $329.1 Billion dollars by 2025 – Ref. Targeted at this MSP market, CIOCTO is a multi-tenant cloud-based Information Technology Service Management (ITSM) platform and control plane, that is fully…