| NOTICE TIME ZONE | Brisbane UTC +10 |
|---|---|
| STATUS (Open/Closed) | Closed |
| INCIDENT CAUSED BY A 3RD PARTY? | No |
| IF YES, NAME OF 3RD PARTY | N/A |
| INCIDENT START DATE | 20230829 |
| INCIDENT START TIME (HH:MM) | 15:23 |
| ESTIMATED TIME TO RESOLUTION | |
| INCIDENT END DATE | 20230829 |
| INCIDENT END TIME (HH:MM) | 16:12 |
| INCIDENT TOTAL DURATION | 49 minutes |
| XCRM TICKET NUMBER | Not Applicable |
| BRAND | XNET |
| PRIORITY | P1 |
| CLIENTS AFFECTED | All Clients |
| DESCRIPTION OF INCIDENT | All Services |
| EVENT TIMELINE | |
| Tuesday 29th August 2023 | |
| 15:23 | XSTRA Monitoring indicates all communications at NEXDC B2 are down |
| 15:35 | Technician has been despatched to NEXTDC B2 site – ETA 25 minutes |
| 15:55 | Hardware determined at fault |
| 16:10 | Hardware replaced |
| RECOVERY & RESOLUTION | Hardware replaced |
| ROOT CAUSE | Mikrotik CRS 1036 in boot loop |
| CORRECTIVE & PREVENTATIVE MEASURES | N/A – hardware will fail at some point – replacement hardware was ready and pre-configured for efficient and timely swap out |
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