PUBLIC

Table of Contents

PUBLIC

1. WELCOME
2. CLIENT TESTIMONIALS
- 2.1. AUSTRALIAWOW
3. XSTRA
- 3.1. Why XSTRA
- 3.2. Who Are We
- 3.3. What Do We Do
- 3.4. How Do We Do IT
- 3.5. How We Give Back
- 3.6. Create Your Free Account
- 3.7. Global Contact Information
- 3.8. Global Company Information
- 3.9. Community
- 3.10. Our Vendor Partners
- 3.11. Global General Terms and Conditions of Trade Agreement
  - 3.11.1. Revisions
- 3.12. Schedule 1 – Rates & Charges
- 3.13. Credit Policy – Australia
- 3.14. Invoicing Explained
- 3.15. Invoicing Formats
- 3.16. Financial Hardship Policy – Australia
- 3.17. Equipment Procurement Service Policy
- 3.18. Public Technology Platforms Policy
- 3.19. Join The Team
- 3.20. Legal
4. XCRM
- 4.1. Overview
- 4.2. Version 3 Login
5. LIVE PERFORMANCE METRICS
- 5.1. Data Lake
- 5.2. Net Promoter Scores
- 5.3. XREPORTS
- 5.4. Tickets
  - 5.4.1. Average Handling Time
  - 5.4.2. First Call Resolution
6. XCARE
- 6.1. Overview
- 6.2. Workflow
- 6.3. Adhoc Device Access For Billable Tickets
- 6.4. Public Tech Folder
7. XRACK
- 7.1. Overview
- 7.2. Costs Simulator
- 7.3. Disaster Recovery Protocol (DRP)
8. XNET
- 8.1. XNET NBN Plus
- 8.2. XNET Rural Fiber
  - 8.2.1. XNET Rural Fiber – CIS
  - 8.2.2. XNET Rural Fiber – Technical Brief
- 8.3. XNET Global Fair Use Policy
9. XVOICE
- 9.1. XVOICE Call Rates
- 9.2. XVOICE Soft Clients
- 9.3. Telstra Mobile Plan Deals – Public Version
- 9.4. Resources
- 9.5. Porting Process
10. XDEVICE
- 10.1. Overview
11. XCLOUD
- 11.1. Overview
- 11.2. Client Desktop Portals
- 11.3. Windows Virtual Desktops
12. X365
- 12.1. Features Explained
  - 12.1.1. System Requirements
- 12.2. Security Benefits
- 12.3. Features Matrix
- 12.4. Licensing
- 12.5. Exchange
- 12.6. SharePoint Constraints
- 12.7. Enable Microsoft MFA Procedure
13. NEWS
- 13.1. 20201114 – COVID-19 – The Numbers
- 13.2. 20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail
- 13.3. 20200704 – COVID-19, The Ultimate Control Weapon
- 13.4. 20200620 – FaceBook’s Latest Attack On Your Privacy
- 13.5. 20200619 – Australia Targeted – Cyber attack targeting Australian networks
- 13.6. 20200615 – A Bad Year So Far for Office 365 Uptime
- 13.7. 20200610 – Widespread outage hits IBM Cloud
- 13.8. 20200604 – Think Your Data In The Cloud Is Safe?
- 13.9. 20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
- 13.10. 20200524 – Apple Still Spying On Customers
- 13.11. 20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web
- 13.12. 20200325 – XSTRA’s COVID19 Business Continuity Plan
- 13.13. 20200122 – XSTRA Supports Children with Kidney Disease
- 13.14. NEWS ARCHIVE
  - 13.14.1. Year 2020
14. SERVICE DISRUPTION NOTICES (SDN’s)
- 14.1. OPEN SDN’s
  - 14.1.1. 20210305 – XNET – AUSTRALIA – Brookfield Service outage
- 14.2. CLOSED SDN’s

10. XDEVICE

9.5. Porting Process

Revision: 1

Last modified: Apr 01, 2021

9.5. Porting Process

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