PUBLIC

Table of Contents

PUBLIC

1. WELCOME
- 1.1. What’s New
2. CLIENT TESTIMONIALS
- 2.1. AUSTRALIAWOW
3. XSTRA
- 3.1. Why XSTRA
- 3.2. Who Are We
- 3.3. What Do We Do
- 3.4. How Do We Do IT
- 3.5. How We Give Back
- 3.6. Our Skill Sets
- 3.7. Create Your Free Account
- 3.8. Global Company Information
- 3.9. Global Contact Information
- 3.10. Community
- 3.11. Terms and Conditions of Trade
- 3.12. Schedule 1 – Rates & Charges
- 3.13. Credit Policy – Australia
- 3.14. Invoicing Explained
- 3.15. Invoicing Formats
- 3.16. Financial Hardship Policy
- 3.17. Equipment Procurement Service Policy
- 3.18. Join The Team
- 3.19. Legal
4. XCRM
- 4.1. Overview
- 4.2. Version 3 Login
5. LIVE PERFORMANCE METRICS
- 5.1. Data Lake
- 5.2. Net Promoter Scores
- 5.3. XREPORTS
- 5.4. Tickets
  - 5.4.1. Average Handling Time
  - 5.4.2. First Call Resolution
6. XCARE
- 6.1. Overview
- 6.2. Workflow
- 6.3. TeamViewer Access
- 6.4. Public Tech Folder
- 6.5. Service Catalogues
  - 6.5.1. X0
  - 6.5.2. X101
7. XRACK
- 7.1. Overview
- 7.2. Price List
8. XNET
- 8.1. XNET NBN Plus
- 8.2. XNET Rural Fiber
  - 8.2.1. XNET Rural Fiber – CIS
  - 8.2.2. XNET Rural Fiber – Technical Brief
- 8.3. XNET Global Fair Use Policy
9. XVOICE
- 9.1. Price List
- 9.2. Telstra Pricing
- 9.3. Soft Clients
- 9.4. Resources
- 9.5. Porting Process
- 9.6. Terms & Conditions
10. XDEVICE
- 10.1. Overview
- 10.2. Price List
- 10.3. XDEVICE – PC Care
- 10.4. XDEVICE – Printer Care
11. XCLOUD
- 11.1. Overview
- 11.2. Price List
- 11.3. XCLOUD – Tier 1
12. X365
- 12.1. Features Explained
  - 12.1.1. System Requirements
- 12.2. Security Benefits
- 12.3. Features Matrix
- 12.4. Licensing
- 12.5. Exchange
- 12.6. SharePoint Constraints
- 12.7. Enable Microsoft MFA Procedure
13. XDISASTER
- 13.1. Disaster Recovery Protocol (DRP)
14. XFORCE
- 14.1. Overview
- 14.2. Price List
- 14.3. Network Security Division
  - 14.3.1. Cisco Umbrella
15. NEWS
- 15.1. 20201114 – COVID-19 – The Numbers
- 15.2. 20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail
- 15.3. 20200704 – COVID-19, The Ultimate Control Weapon
- 15.4. 20200620 – FaceBook’s Latest Attack On Your Privacy
- 15.5. 20200619 – Australia Targeted – Cyber attack targeting Australian networks
- 15.6. 20200615 – A Bad Year So Far for Office 365 Uptime
- 15.7. 20200610 – Widespread outage hits IBM Cloud
- 15.8. 20200604 – Think Your Data In The Cloud Is Safe?
- 15.9. 20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
- 15.10. 20200524 – Apple Still Spying On Customers
- 15.11. 20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web
- 15.12. 20200325 – XSTRA’s COVID19 Business Continuity Plan
- 15.13. 20200122 – XSTRA Supports Children with Kidney Disease
- 15.14. NEWS ARCHIVE
  - 15.14.1. Year 2020
16. SERVICE DISRUPTION NOTICES (SDN’s)
- 16.1. OPEN SDN’s
  - 16.1.1. 20210305 – XNET – AUSTRALIA – Brookfield Service outage
- 16.2. CLOSED SDN’s

10. XDEVICE

9.6. Terms & Conditions

Overview
Price List
XDEVICE – PC Care
XDEVICE – Printer Care

Revision: 2

Last modified: Jun 16, 2021

9.6. Terms & Conditions

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