NOTICE TIME ZONE Brisbane UTC +10
STATUS (Open/Closed) Closed
INCIDENT CAUSED BY A 3RD PARTY? Yes
IF YES, NAME OF 3RD PARTY Telcoinabox / Ivox
INCIDENT START DATE 20240220
INCIDENT START TIME (HH:MM) 14:40
ESTIMATED TIME TO RESOLUTION ?
INCIDENT END DATE 20240221
INCIDENT END TIME (HH:MM) 13:55
INCIDENT TOTAL DURATION 24 Hours
XCRM TICKET NUMBER Not Applicable
BRAND XVOICE
PRIORITY P1
CLIENTS AFFECTED All Clients
DESCRIPTION OF INCIDENT Upstream carrier is experiencing core network connectivity issues effecting all phone services and SIP end points
EVENT TIMELINE
Tuesday 20th February 2024
15:02 XSTRA received some calls from clients about call issues. XSTRA ruled out anything internal that could be the cause. Still investigating with upstreams.
15:25 Confirmation recieved from upstream carrier that they have technical issues. Our AAPT upstream services are unaffected. Services to TIAB/Ivox are effected. Next update from TIAB/Ivox is: 16:00
15:29 Notice from TIAB/Ivox –
Wednesday 21st February 2024
13:53 All phone services are back to normal
RECOVERY & RESOLUTION Engineering have restored services by rerouting connectivity affecting these services.
ROOT CAUSE Metaswitch issues at Symbio – TIAB/Ivox
CORRECTIVE & PREVENTATIVE MEASURES Further work will be performed under an emergency CR at a later time to fully resolve the issue.

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