| SERVICE DISRUPTION NOTICE (SDN) | |
|---|---|
| NOTICE TIME ZONE | Brisbane UTC +10 |
| STATUS (Open/Closed) | Closed |
| CAUSED BY A 3RD PARTY? | No |
| IF YES, NAME OF 3RD PARTY | |
| START DATE | 20241030 |
| START TIME (HHMM) | 2000 |
| ESTIMATED TIME TO RESOLUTION | 2 Hours |
| END DATE | 20241030 |
| END TIME (HHMM) | 2200 |
| TOTAL DURATION | ? |
| ESTIMATED DOWN TIME FOR AFFECTED USERS | 0 minutes |
| XCRM TICKET NUMBER | Not Applicable |
| BRAND | XRACK |
| PRIORITY | P2 |
| CLIENTS AFFECTED | On a small subset of Clients will be affected. We will ensure that no user is logged in at the time. |
| DESCRIPTION OF INCIDENT | Hardware upgrades to multiple servers over multiple days. |
| EVENT TIMELINE | |
| Wednesday 30th Oct 2024 | |
| 2015 | Z-0-0-VH122 was turned off for approximately 20 minutes and restarted. |
| Thursday 31st Oct 2024 | |
| 2127 | Z-0-0-VH124 is now off for approx 30 min for hardware upgrades. |
| Friday 1st Nov 2024 | |
| 1025 | All of the hardware upgrades have gone smoothly. Z-0-0-VH126 will be down tonight for upgrades, for 20 minutes starting at approx. 9pm. |
| Sunday 3rd Nov 2024 | |
| 1248 | Closing this SDN as all hardware upgrades are now complete |
| RECOVERY & RESOLUTION | N/A |
| ROOT CAUSE | Planned Hardware Upgrades |
| CORRECTIVE & PREVENTATIVE MEASURES | N/A |
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