| |
SERVICE DISRUPTION NOTICE (SDN) |
| NOTICE TIME ZONE |
Brisbane UTC +10 |
| STATUS (Open/Closed) |
Closed |
| CAUSED BY A 3RD PARTY? |
No |
| IF YES, NAME OF 3RD PARTY |
|
| START DATE |
20241030 |
| START TIME (HHMM) |
2000 |
| ESTIMATED TIME TO RESOLUTION |
2 Hours |
| END DATE |
20241030 |
| END TIME (HHMM) |
2200 |
| TOTAL DURATION |
? |
| ESTIMATED DOWN TIME FOR AFFECTED USERS |
0 minutes |
| XCRM TICKET NUMBER |
Not Applicable |
| BRAND |
XRACK |
| PRIORITY |
P2 |
| CLIENTS AFFECTED |
On a small subset of Clients will be affected. We will ensure that no user is logged in at the time. |
| DESCRIPTION OF INCIDENT |
Hardware upgrades to multiple servers over multiple days. |
| EVENT TIMELINE |
|
| |
Wednesday 30th Oct 2024 |
| 2015 |
Z-0-0-VH122 was turned off for approximately 20 minutes and restarted. |
| |
Thursday 31st Oct 2024 |
| 2127 |
Z-0-0-VH124 is now off for approx 30 min for hardware upgrades. |
| |
Friday 1st Nov 2024 |
| 1025 |
All of the hardware upgrades have gone smoothly. Z-0-0-VH126 will be down tonight for upgrades, for 20 minutes starting at approx. 9pm. |
| |
Sunday 3rd Nov 2024 |
| 1248 |
Closing this SDN as all hardware upgrades are now complete |
| RECOVERY & RESOLUTION |
N/A |
| ROOT CAUSE |
Planned Hardware Upgrades |
| CORRECTIVE & PREVENTATIVE MEASURES |
N/A |
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