Critical Information Summary (CIS)
| Service To Be Provided |
Uses fiber and complementary technologies to deliver a Premium broadband experience to your home. |
|---|
| Download Speed |
50 Mbps |
|---|
| Upload Speed |
50 Mbps |
|---|
| Are Faster Speeds Available? |
Yes – symmetrical speeds up to 1000 Mbps. See “Service Speed Upgrades” below for details |
|---|
| % Typical Speed Achievable |
75% |
|---|
| Does pricing include GST |
Yes |
|---|
| Included Data |
Unlimited |
|---|
| Failover Technology If Network Backbone Service Fails |
NBN (Optional) + Redundant Pathways and Dynamic Routing (OSPF) |
|---|
| Minimum Monthly Charge |
$99 |
|---|
| Maximum Monthly Charge |
$99 |
|---|
| Early Termination Max Charge |
$594 |
|---|
| Minimum Term Applicable |
6 Months |
|---|
| Payment Method |
Direct Debit from nominated Bank Account or Credit/debit Card |
|---|
| Billing Frequency & Method |
Monthly In-Advance |
|---|
| Service Definition |
The Service and products may also be referred to as the “Equipment” in our General Terms and Conditions of Trade Agreement located at https://x.direct/1/en/topic/global-general-terms-and-conditions-of-trade-agreement |
|---|
Information about the service
| What is XNET Rural Fiber? |
|---|
| This product is a Premium quality internet service delivered to you using fiber and complementary technologies. Designed for residential Clients, XNET Rural Fiber delivers faster speeds and symmetrical access to the Internet with single digit latency performance. We also offer an Enterprise Upgrade option for businesses that require higher levels of performance. The product is superior to the NBN SkyMuster, StarLink and 4G equivalents, that suffer from high latency and poor upload speeds. |
| Where is it available? |
|---|
| Anywhere XSTRA has installed its infrastructure. To find out if the service is available to you, please call 1300 555 920 |
| What do I need to access this service? |
| Here are the steps required to connect to the service: |
| 1. |
Create your free account by clicking – HERE. At the end of the process please read the Global Terms & Conditions of Trade and complete a Direct Debit form. |
| 2. |
If your application is approved, XSTRA will confirm a time and date to meet you at your premises to conduct an On-Site survey. The cost of the On-Site survey is $165 inc-GST and is non-refundable regardless of whether you proceed with an XNET service or not. |
| 3. |
XSTRA will conduct the On-Site survey with you at the allotted time, where the following items will be discussed:
- Method of Lead-In and the works required
- Identify any impediments
- Agree on Lead-In installation costs and hardware costs
|
| 4. |
XSTRA will prepare a quote or provide other correspondence, seeking your approval to proceed with installing the service. |
| 5. |
If you decide to proceed, XSTRA will create a ticket for the Lead-In works and you will be kept up to date on the progress via messages sent to your nominated email address. The ticket will probably include details such as:
- Drawing and plan of proposed Lead-In works
- Method of installation including details of:
- Installation start date
- Risks and risk mitigation strategies
- Details of the agreed service installations costs and other information that might be relevant to the installation
|
| 6. |
Phone line and number considerations for when the NBN comes to your home and how XSTRA can help.
- Your copper phone line will be taken over by the NBN when/if it comes to your home. This means that you need to transfer to an IP phone service (internet-based phone) or you will lose your current landline phone connection. See our home phone plans below to keep your home number permanently connected.
- You may find that all the phone sockets within your premises are disabled
|
| 7. |
Once the ticket is closed and assuming the installation was able to be completed, then you will have a working service |
| What is included? |
| Features of this service include: |
- Speeds faster than the NBN’s standard home plans
- Lowest latency
- No excess usage
- 24 Hour, 7 Days Remote Support
- Replaces Mobile Phone Tower Requirements For Your Smart Phone
- Crystal Clear Mobile Calls – no need to connect to a 4G tower
- Make & Receive calls from your mobile phone
- Super Fast SMS messaging
- Reduces the need to install 4G repeaters, minimizing the radiation levels in your home
|
| Do I have to bundle anything with the service? |
|---|
| Bundling is not compulsory. You can opt to bundle your home phone or any of our bolt-on features like a static IP |
| Qualifications |
| Please note that this service may be suspended and/or cancelled if: |
|
|
Information about pricing
| SERVICE SPEED UPGRADES – (Upload / Download) |
| Mbps |
Additional Cost Per Month |
| 75 / 75 |
$10 |
| 150 / 150 |
$80 |
| 250 / 250 |
$160 |
| 1,000 / 1,000 |
$700 |
| SETUP COSTS |
|---|
| Item |
Cost |
Units |
Frequency |
Optional |
| Connection Fee – includes connection to NAP, supply, installation of FAT, TB, CPE, and all required fiber Terminations or as required |
$1650 |
Per NAP Connection |
Once-Off |
Maybe – see below |
| XVOICE Home Phone – Porting Per Number |
$55 |
Per Number |
Once -Off |
Yes |
| LEAD-IN SETUP COSTS |
|---|
| Item |
Cost |
Units |
Frequency |
Optional |
| Air-Gap including hardware only at both ends |
$625 |
Per Air-Gap |
Once-Off |
Maybe |
| Solar-Power Hardware if required per end |
$660 |
Per End – Per Air-Gap |
Once-Off |
Maybe |
| Pole including hardware and installation if required |
$330 |
Per Pole |
Once-Off |
Maybe |
| Aerial Above Ground Installation on poles per meter including fiber cable, hardware, and installation |
$11 |
Per Meter |
Once-Off |
Maybe |
| Underground Trench installation per meter including fiber cable, hardware, and installation in soft soil |
$44 |
Per Meter |
Once-Off |
Yes |
| Underground Trench installation per meter including fiber cable, hardware, and installation in rocky or similar soil |
$55 |
Per Meter |
Once-Off |
Yes |
| Boring works |
To Be Determined |
As Req’d. |
Once-Off |
Yes |
| Survey Costs like Dial Before Dig and other costs possible |
At Cost |
As Req’d. |
Once-Off |
Yes |
| Traditional Star-Picket Wire Fencing installation per meter including fiber cable, hardware, and installation |
$16.50 |
Per Meter |
Once-Off |
Maybe |
| Existing Fence Fiber Cable installation per meter including fiber cable, hardware, and installation |
$10 |
Per Meter |
Once-Off |
Maybe |
| Fiber Cable per meter for installation to be arranged by you |
$5.50 |
Per Meter |
Once-Off |
Maybe |
| Steel Metal Cabinet including installation |
$242 |
Per Unit |
Once-Off |
Yes |
| Excess Usage Charges |
|---|
| There are no excess usage charges |
| Other Possible Costs |
- If you bundle your broadband service with a phone service or any of our bolt-on features, your monthly costs may be different. If you are unsure about anything regarding costs please call us to speak to a team member who will assist.
- You can not decrease the cost of the service within the minimum contract period.
- Other fees and charges may be included on your monthly invoice for any work undertaken under our Schedule 1 – Rates & Charges shown here https://x.direct/1/en/topic/schedule-1-rates-charges
|
Other information
| Customer Service |
|---|
| Use and of the following methods to contact us for assistance 24 Hours, 7 Days |
| Phone: 1300 555 920 |
| Email: support@x.direct |
| Complaints |
| If you are still not happy with the outcome of your complaint after following our dispute resolution process, you can contact the Telecommunications Industry Ombudsman (TIO) for independent mediation. The TIO can be contacted by calling 1800 062 058 or visiting the TIO website at https://www.tio.com.au |
Revision:
127
Last modified:
Jul 25, 2023
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