This product is a Premium quality internet service delivered to you using fiber and complementary technologies. Designed for residential Clients, XNET Rural Fiber delivers faster speeds and symmetrical access to the Internet with single digit latency performance. We also offer an Enterprise Upgrade option for businesses that require higher levels of performance. The product is superior to the NBN SkyMuster, StarLink and 4G equivalents, that suffer from high latency and poor upload speeds.
Where is it available?
Anywhere XSTRA has installed its infrastructure. To find out if the service is available to you, please call 1300 555 920
What do I need to access this service?
Here are the steps required to connect to the service:
1.
Create your free account by clicking – HERE. At the end of the process please read the Global Terms & Conditions of Trade and complete a Direct Debit form.
2.
If your application is approved, XSTRA will confirm a time and date to meet you at your premises to conduct an On-Site survey. The cost of the On-Site survey is $165 inc-GST and is non-refundable regardless of whether you proceed with an XNET service or not.
3.
XSTRA will conduct the On-Site survey with you at the allotted time, where the following items will be discussed:
Method of Lead-In and the works required
Identify any impediments
Agree on Lead-In installation costs and hardware costs
4.
XSTRA will prepare a quote or provide other correspondence, seeking your approval to proceed with installing the service.
5.
If you decide to proceed, XSTRA will create a ticket for the Lead-In works and you will be kept up to date on the progress via messages sent to your nominated email address. The ticket will probably include details such as:
Drawing and plan of proposed Lead-In works
Method of installation including details of:
Installation start date
Risks and risk mitigation strategies
Details of the agreed service installations costs and other information that might be relevant to the installation
6.
Phone line and number considerations for when the NBN comes to your home and how XSTRA can help.
Your copper phone line will be taken over by the NBN when/if it comes to your home. This means that you need to transfer to an IP phone service (internet-based phone) or you will lose your current landline phone connection. See our home phone plans below to keep your home number permanently connected.
You may find that all the phone sockets within your premises are disabled
7.
Once the ticket is closed and assuming the installation was able to be completed, then you will have a working service
What is included?
Features of this service include:
Speeds faster than the NBN’s standard home plans
Lowest latency
No excess usage
24 Hour, 7 Days Remote Support
Replaces Mobile Phone Tower Requirements For Your Smart Phone
Crystal Clear Mobile Calls – no need to connect to a 4G tower
Make & Receive calls from your mobile phone
Super Fast SMS messaging
Reduces the need to install 4G repeaters, minimizing the radiation levels in your home
Do I have to bundle anything with the service?
Bundling is not compulsory. You can opt to bundle your home phone or any of our bolt-on features like a static IP
Qualifications
Please note that this service may be suspended and/or cancelled if:
If you bundle your broadband service with a phone service or any of our bolt-on features, your monthly costs may be different. If you are unsure about anything regarding costs please call us to speak to a team member who will assist.
You can not decrease the cost of the service within the minimum contract period.
If you are still not happy with the outcome of your complaint after following our dispute resolution process, you can contact the Telecommunications Industry Ombudsman (TIO) for independent mediation. The TIO can be contacted by calling 1800 062 058 or visiting the TIO website athttps://www.tio.com.au
XSTRA Group Pty Ltd
Suite 7, 2 Benson St, TOOWONG, QLD, 4066, AUSTRALIA
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