Critical Information Summary (CIS)

Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home.
Download Speed 50 Mbps
Upload Speed 50 Mbps
Are Faster Speeds Available? Yes
% Typical Speed Achievable 75%
Does pricing include GST Yes
Included Data Unlimited
Failover Technology If Network Backbone Service Fails NBN (Optional) + Redundant Pathways and Dynamic Routing (OSPF)
Minimum Monthly Charge $99
Maximum Monthly Charge $99
Early Termination Max Charge $594
Minimum Term Applicable 6 Months
Payment Method Direct Debit from nominated Bank Account or Credit/debit Card
Billing Frequency & Method Monthly In-Advance
Service Definition The Service and products may also be referred to as the “Equipment” in our General Terms and Conditions of Trade Agreement located at https://x.direct/1/en/topic/generals-terms-and-conditions-of-trade

Information about the service

What is XNET Rural Fiber?
This product is a Premium quality internet service delivered to you using fiber and complementary technologies. The product is superior to the NBN, delivering faster speeds and symmetrical access to the Internet. Designed for residential Clients, we also offer an Enterprise Upgrade option for businesses that require higher levels of performance.
Where is it available?
Anywhere XSTRA has installed its infrastructure. To find out if the service is available to you, please call 1300 555 920
What do I need to access this service?
Here are the steps required to connect to the service:
1. You complete an on-line application form located HERE
2. If your application is approved, XSTRA will confirm a time and date to meet you at your premises to conduct an On-Site survey
3. XSTRA will conduct the On-Site survey with you where the following items will be discussed:
  • Method of Lead-In and the works required
  • Identify any impediments
  • Agree on Lead-In installation costs and hardware costs
4. XSTRA will create a ticket for the Lead-In works and you will be kept up to date on the progress via messages sent to your nominated email address. The ticket will probably include details such as:
  • Drawing and plan of proposed Lead-In works
  • Method of installation including details of:
    • Installation start date
    • Risks and risk mitigation strategies
  • Details of the agreed service installations costs and other information that might be relevant to the installation
5. Phone line and number considerations for when the NBN comes to your home and how XSTRA can help.
  • Your copper phone line will be taken over by the NBN when/if it comes to your home. This means that you need to transfer to an IP phone service (internet-based phone) or you will lose your current landline phone connection. See our home phone plans below to keep your home number permanently connected.
  • You may find that all the phone sockets within your premises are disabled
6. Once the ticket is closed and assuming the installation was able to be completed, then you will have a working service
What is included?
Features of this service include:
  • Speeds faster than the NBN’s standard home plans
  • No excess usage
  • 24 Hour, 7 Days Remote Support
Do I have to bundle anything with the service?
Bundling is not compulsory. You can opt to bundle your home phone or any of our bolt-on features like a static IP
Qualifications
Please note that this service may be suspended and/or cancelled if:

Information about pricing

SERVICE SPEED UPGRADES – (Upload / Download)
Mbps Additional Cost Per Month
75 / 75 $10
150 / 150 $80
250 / 250 $160
1,000 / 1,000 $700
SETUP COSTS
Item Cost Units Frequency Optional
Connection Fee – includes connection to NAP, supply, installation of FAT, TB, CPE, and all required fiber Terminations $999 Per NAP Connection Once-Off Maybe – see below
Free Connection – with a 60 Month Contract $0 Per NAP Connection Once-Off Yes
XVOICE Home Phone – Porting Per Number $55 Per Number Once -Off Yes
LEAD-IN SETUP COSTS
Item Cost Units Frequency Optional
Free Lead-In Installation – on 60 Month Contract using Aerial Above Ground installation method $0 Per Connection Once-Off Yes
Air-Gap including hardware and installation at both ends $330 Per Air-Gap Once-Off Maybe
Air-Gap Optional – Solar-Power Hardware if required per end $660 Per End – Per Air-Gap Once-Off Maybe
Air-Gap Optional – Pole including hardware and installation if required $330 Per Pole Once-Off Maybe
Aerial Above Ground Installation on poles per meter including fiber cable, hardware, and installation $11 Per Meter Once-Off Maybe
Underground Trench installation per meter including fiber cable, hardware, and installation in soft soil $44 Per Meter Once-Off Yes
Underground Trench installation per meter including fiber cable, hardware, and installation in rocky or similar soil $55 Per Meter Once-Off Yes
Boring works To Be Determined As Req’d. Once-Off Yes
Survey Costs like Dial Before Dig and other costs possible At Cost As Req’d. Once-Off Yes
Traditional Star-Picket Wire Fencing installation per meter including fiber cable, hardware, and installation $15 Per Meter Once-Off Maybe
Existing Fence Fiber Cable installation per meter including fiber cable, hardware, and installation $6 Per Meter Once-Off Maybe
Fiber Cable per meter for installation to be arranged by you $5 Per Meter Once-Off Maybe
Steel Metal Cabinet including installation $242 Per Unit Once-Off Yes
OPTIONAL MONTHLY COSTS
Item Cost Units Frequency Optional
NBN – as a failover link when XNET is down (std. NBN connection fees and processes for installation apply) 35.50 Per Connection Monthly Yes
Static Publicly Routable IPv4 Address 16.50 Per IP Monthly Yes
XVOICE Home Phone Bundle + Unlimited National & Mobile Calling 16.50 Per RJ11 Port Monthly Yes
TELSTRA 4G Failover Sim (requires 4G router $99 and 4G network coverage) 22.00 Per Unit Monthly Yes
Excess Usage
There are no excess usage charges
Other Possible Costs
  • If you bundle your broadband service with a phone service or any of our bolt-on features, your monthly costs may be different. If you are unsure about anything regarding costs please call us to speak to a team member who will assist.
  • You can not decrease the cost of the service within the minimum contract period.
  • Other fees and charges may be included on your monthly invoice for any work undertaken under our Schedule 1 – Rates & Charges shown here https://x.direct/1/en/topic/schedule-1-rates-charges

Other information

Customer Service
Use and of the following methods to contact us for assistance 24 Hours, 7 Days
Phone: 1300 555 920
Email: support@xstragroup.com
Disputes and Public Statements
Disputes and Public Statements – at Section 6 in our General Terms and Conditions of Trade Agreement, we provide you with methods to make formal complaints. Our General Terms and Conditions of Trade Agreement is located at https://x.direct/1/en/topic/generals-terms-and-conditions-of-trade

Complaints
If you are still not happy with the outcome of your complaint after following our dispute resolution process, you can contact the Telecommunications Industry Ombudsman (TIO) for independent mediation. The TIO can be contacted by calling 1800 062 058 or visiting the TIO website at https://www.tio.com.au
XSTRA Group Pty Ltd
Suite 7, 2 Benson St, TOOWONG, QLD, 4066, AUSTRALIA
Global Contact Information: https://x.direct/1/en/topic/global-contact-information
Global Company Information: https://x.direct/1/en/topic/company-information-summary
Revision: 100
Last modified: Mar 20, 2021

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