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FreePBX Feature Codes
XVOICE » Resources » FreePBX Feature Codes
These are the default star (*) codes for a FreePBX system. They are also generally a standard used by many phone systems. They can be changed in the FreePBX administration portal. Blacklist *30 – Blacklist a number *32 – Blacklist the last caller *31 – Remove a…
Resources
XVOICE » Resources
FreePBX Typical Call Flow Workflows Porting Process FreePBX VoiceMail Guide FreePBX Feature Codes Setup Groundwire for Android Yealink User Guides AI Voice & Avatars Other Links
XPC
XFORCE » XPC
Current XPC Version 6.5.3 – (includes Citrix Workspace App for Windows – Nov 3rd 2025 – Version 2508.10) AIM Complete Elimination of Windows Endpoint Security Risks Overview XSTRA has…
20240725 – XACCESS incidents – Advisory Notice
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20240725 – XACCESS incidents – Advisory Notice
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY INCIDENT START DATE 20240601 INCIDENT START TIME (HH:MM) …
GroundWire
XVOICE » Soft Clients » GroundWire
For mobile devices and smart phones running any of the following operating systems: Apple IOS Android – Setup Guide Here IMPORTANT Ensure the Codec selected inside the application for Wifi and Mobile connections is set to…
20250522 – XDESK – Intermittent Performance
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250522 – XDESK – Intermittent Performance
SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Citrix START DATE 20250522…
20211013 – 2021 Telecommunications Embargo
NEWS – 2026 » NEWS ARCHIVE » Year 2021 » 20211013 – 2021 Telecommunications Embargo
This years Telecommunications embargo dates have been set. All new XNET orders will need to be placed before the 2nd November to ensure they are delivered before the Embargo begins. Key Dates: • Start of embargo: Tuesday 21st December 2021 • End of embargo:…
Overview
XCRM » Overview
The Managed Services Provider (MSP) market is forecast to reach $329.1 Billion dollars by 2025 – Ref. Targeted at this MSP market, CIOCTO is a multi-tenant cloud-based Information Technology Service Management (ITSM) platform and control plane, that is fully…
PDF Software
XDESK » Resources » PDF Software
PDFElement vs Adobe Acrobat Comparison PDFElement vs Adobe Acrobat At XSTRA, we help clients maximize their IT budgets by reducing high software licensing costs. Many clients are caught in Adobe’s costly subscription model, which…
MicroSIP
XVOICE » Soft Clients » MicroSIP
For Computers running the Microsoft Windows operating system Click the logo to download the installer: IMPORTANT Ensure the settings inside the application are set to resemble as per the image below:
AutoCAD
XDESK » Resources » AutoCAD
AutoCAD Optimization, Standards Management, Multi-User Access Solutions, and Naming Constraints body { font-family: Arial, sans-serif; line-height: 1.6; margin: 20px; color: #333; } …
Terms & Conditions
XFORCE » Terms & Conditions
XACCESS – Local Machine Clock Accuracy XACCESS, our Multi-Factor Authentication (MFA) solution, relies on your local machine having accurate time to function correctly. If your device is covered under an XDEVICE agreement or is an XPC machine…
Historical Mailbox Management
X365 » Resources » Historical Mailbox Management
PROBLEM Often when a User has their employment terminated with a Client, the Client wants to keep the User’s Office 365 mailbox intact and accessible for historical reasons. The best way to achieve this is to convert the User’s mailbox into a 365 Shared…
Exchange Entities Explained
X365 » Resources » Exchange Entities Explained
Component Description Use Cases Best Practices for Departing Users Mailbox A personal email account assigned to an individual user, requiring a license. Individual employee email accounts for daily…
Guide: PKI, SSL/TLS & Certificates
XFORCE » Resources » Guide: PKI, SSL/TLS & Certificates
PKI, SSL/TLS & Certificates – Quick Reference for Techs Use this as a fast refresher on PKI concepts, X.509 certificates, common file types and rollout steps for public, internal, MikroTik and self-signed certificate deployments. …
Overview
XPARTS » Overview
Transform Your Technology Procurement with XSTRA At XSTRA, we understand that acquiring the right hardware and software—collectively known as “Equipment” under our Terms & Conditions of Trade—is crucial for your business’s success. This is why we…
File Explorer – Search Hints
XDESK » Resources » File Explorer – Search Hints
Here is an image of the File Explorer application with the “Search” box on the right hand side . We’ve all encountered the “Search” box in Windows File Explorer. To help you make the most of this useful feature, here are a few…
Client Administrators
XFORCE » XACCESS » Client Administrators
TASKS FOR THE CLIENT ADMINISTRATOR TO COMPLETE Log into XCRM and Complete the following tasks: Set the “XACCESS TIME WINDOW” setting. We recommend setting this to at least 12 hours but not greater than 25 hours. This setting determines…
XNET NBN Plus – Technical Brief
XNET » XNET NBN Plus » XNET NBN Plus – Technical Brief
XSTRA is an Australian Carrier and ISP XSTRA prides itself on building what it sells. This has allowed us to build technical teams who have a deep understanding of the technologies we sell to customers. XNET NBN Plus is our Internet access service to Clients already…
Support Scope Policy
XCARE » Support Scope Policy
XSTRA — Software Support Boundaries & Engagement Protocols Clear responsibilities, third-party engagement options, and billing alignment Purpose Applies to third-party apps & hardware This page clarifies where XSTRA’s responsibility…
SharePoint – Other Constraints
X365 » Resources » SharePoint – Considerations » SharePoint – Other Constraints
Considerations for Using SharePoint While SharePoint offers many benefits for file storage and collaboration, there are scenarios and considerations where it may not be the ideal solution for storing files. Here are detailed reasons why you might opt not to store files…
Overview
XCARE » Overview
XCARE – Client Support It all starts with great service & support IT All Starts With Great Service & Support At XSTRA,…
20220320 – Ransomware Event
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20220320 – Ransomware Event
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? N/A IF YES, NAME OF 3RD PARTY N/A INCIDENT START DATE 2022-03-20 INCIDENT START TIME (HH:MM)…
Price List
XNET » Price List
XNET – GENERAL SERVICES PRICE LIST XNET Product Description Price Monthly XNET – Virtual Router Unlimited Public Bandwidth Up and Down 24×7 Help Desk Priority Support from certified Mikrotik technical experts Get Setup Fast – The…
Credit Policy
ABOUT » Legal & Finance » Credit Policy
Payment & Direct Debit Policy Mandatory NAB Direct Debit for all Australian clients 1. MANDATORY NAB DIRECT DEBIT FACILITY FOR ALL…
XNET Rural Fiber – Technical Brief
XNET » XNET Rural Fiber » XNET Rural Fiber – Technical Brief
This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…
Konnekt for SharePoint
X365 » Add Ons » Konnekt for SharePoint
Summary If a Client decides to proceed with SharePoint for document storage, XSTRA recommends using Konnekt. XSTRA’s policy may evolve as we continue development of our in-house solution XFILES. Konnekt maps Microsoft 365 cloud storage (SharePoint Online and…
XCITIUM
XFORCE » Resources » XCITIUM
Understanding How Xcitium Is Sold Xcitium is best understood as a managed security platform with a core endpoint-led offer and optional extensions for wider network and cloud visibility. The important thing is not just the features, but how Xcitium…
Terms & Conditions
XNET » Terms & Conditions
DEFINITIONS Consumer – XSTRA provides all Clients with a genuine and reasonable opportunity to negotiate the terms of their contract and obligations to XSTRA, before and during the term of any active service. Telecommunications Consumer…
IPv4/IPv6 Policy
XNET » IPv4/IPv6 Policy
Executive Summary XSTRA keeps customer access networks on IPv4 for now to ensure maximum compatibility. We enable IPv6 at the WAN/DMZ only when we state it is necessary. We do not pre-provision IPv6 to customers; IPv6 space is allocated on…
Maintenance Schedule
XDEVICE » Maintenance Schedule
XDEVICE – Windows OS – Maintenance Plan Structured patching aligned to…
20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
Some clients are reporting issues with CONGESTION on their phone systems. This is a symptom of additional load on lines linking all carriers as a result of staff being sent home to work. While this incident is extraordinary due to Covid-19, XSTRA is working around…
Pricing
X365 » Pricing
Microsoft Office 365 NCE Plans Compared Microsoft 365 Business Office 365 Enterprise Microsoft 365 Business Basic Business Standard Business Premium Apps for Business Office 365 F3 Office 365 E1 Office 365 E3 Office 365…