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20240627 – Microsoft Office 365 Issues
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20240627 – Microsoft Office 365 Issues
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Microsoft INCIDENT START DATE 20240627 INCIDENT START TIME…
20240509 – Microsoft 365 – Teams Removal
NEWS – 2025 » NEWS ARCHIVE » Year 2024 » 20240509 – Microsoft 365 – Teams Removal
Microsoft has recently adjusted its licensing plans for Microsoft 365 and Office 365 by separating Microsoft Teams from these suites. This change, which came into effect on April 1, 2024, impacts clients outside the European Economic Area (EEA) and Switzerland,…
20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 09:42 INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY…
20250217 – 2025 Microsoft Office 365 – Price Changes
NEWS – 2025 » 20250217 – 2025 Microsoft Office 365 – Price Changes
Price Change Notification (PCN) Upcoming Microsoft 365 Licensing Changes and Options Dear Clients, XSTRA is required to inform you of upcoming changes to Microsoft 365 licensing and pricing that may impact your…
Microsoft Teams
XVOICE » Soft Clients » Microsoft Teams
XSTRA delivers Voice Calling to Microsoft Teams For Clients invested in the Microsoft Office 365 eco-system, you can now enjoy the advantage of adding calling features to the Microsoft Teams application. Our Teams Direct Routing solution allows you…
20200929 – Office 365 Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200929 – Office 365 Outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closted INCIDENT START DATE 20200929 INCIDENT START TIME (HH:MM) Approx: 07:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
Enable Microsoft MFA Procedure
X365 » Resources » Enable Microsoft MFA Procedure
Click On The Image Below To Access The PDF Document .
20230711 – Microsoft Price Hikes
NEWS – 2025 » NEWS ARCHIVE » Year 2023 » 20230711 – Microsoft Price Hikes
XSTRA has been informed by Ingram Micro (AU) that Microsoft (USA) intend to increase pricing by at least 9% beginning 1st September for Australian Clients. XSTRA will need to make adjustments accordingly, starting with next months invoice runs (August 2023). XSTRA will…
20200615 – A Bad Year So Far for Office 365 Uptime
NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200615 – A Bad Year So Far for Office 365 Uptime
Raise your hand if you fell victim to the recent string of Office 365 outages below✋ Don’t get me wrong Office 365 is a tremendous service that has enabled so many organizations to rapidly shift to a remote workforce. However, with such a large spike in daily…
20240530 – Google says “Microsoft unable to protect its clients”
NEWS – 2025 » NEWS ARCHIVE » Year 2024 » 20240530 – Google says “Microsoft unable to protect its clients”
20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
NEWS – 2025 » NEWS ARCHIVE » Year 2024 » 20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
Microsoft’s cybersleuths haven’t been able to expel the Cosy Bears. Photo: Getty Microsoft says it’s still trying to evict the elite Russian government hackers who broke into the email accounts of senior company executives in November. It says the…
Overview
X365 » Overview
Microsoft Office 365 Lives Here ! XSTRA proudly holds the esteemed status of a Gold Microsoft Partner, granting exclusive access to the complete suite of 365 products at a reduced cost. Under our X365-PLUS service, our offerings extend beyond this, encompassing an…
Resources
X365 » Resources
Features Matrix Exchange Entities Explained SharePoint Tips Historical Mailbox Management Enable Microsoft MFA Procedure How DKIM, SPF & DMARC Work to Prevent Email Spoofing
X365-PLUS
X365 » X365-PLUS
X365 Plus – A Better Way to Use Microsoft 365 1. Built for Simplicity, Security and Support X365 Plus is designed to enhance your Microsoft 365 experience by layering essential protections, simplified support, and business-grade service levels on top of your…
What Office Product Do I Need?
X365 » What Office Product Do I Need?
Outlined below are several guidelines to aid you in choosing the appropriate Microsoft Office 365 license: Scenario Best License Choice Online office only apps Microsoft 365 Business Basic Desktop app versions Microsoft 365 Business…
Year 2024
NEWS – 2025 » NEWS ARCHIVE » Year 2024
20241121 – RSA and AES Encryption is now useless 20241001 – XDESK – Citrix Price Increases 20240509 – Microsoft 365 – Teams Removal 20240530 – Google says “Microsoft unable to protect its clients” 20240523 –…
Pricing
X365 » Pricing
Microsoft Office 365 NCE Plans Compared Microsoft 365 Business Office 365 Enterprise Microsoft 365 Business Basic Business Standard Business Premium Apps for Business Office 365 F3 Office 365 E1 Office 365 E3 Office 365…
20210316 – Azure Active Directory (AAD) Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210316 – Azure Active Directory (AAD) Outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210316 INCIDENT START TIME (HH:MM) Approx: 05:00 ESTIMATED TIME TO RESOLUTION 60 Minutes INCIDENT END…
CLOSED SDN’s
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s
20250819 – XDESK – Cloud Drive Mapper Issues 20250810 – XACCESS Outage 20250804 – Core router outage 20250604 – Data Center – Upstream Internet Outage 20250522 – XDESK – Intermittent Performance 20250210 –…
20200604 – Think Your Data In The Cloud Is Safe?
NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200604 – Think Your Data In The Cloud Is Safe?
At XSTRA, we are often asked: “is my data safe in the cloud?” 4th June 2020 . We feel we would not be doing our job as advocates for our Clients if we didn’t bring the information below to your attention. Here are some of the terms and conditions…
LATEST NEWS
LATEST NEWS
Date Added Description of New Content & Links 20250828 XDESK – Latest Citrix Installer version 2503.7 released 20250825 XFORCE – Comparing our XACCESS MFA solution to the World’s Best and Most Popular…
What Do We Do
ABOUT » What Do We Do
XSTRA IS YOUR GLOBAL 24 Hour IT Department We are your ONE-STOP SHOP for: 24/7 Help Desk Services Foundational Cybersecurity Solutions Virtual Desktops – (DaaS – Desktop as a Service) Backup & Disaster Recovery Services (BaaS & DRaaS) Virtual…
Exchange Entities Explained
X365 » Resources » Exchange Entities Explained
Component Description Use Cases Best Practices for Departing Users Mailbox A personal email account assigned to an individual user, requiring a license. Individual employee email accounts for daily…
SharePoint Tips
X365 » Resources » SharePoint Tips
HELPFUL INFORMATION REGARDING OFFICE 365 COMPONENTS AND HOW THEY MIGHTBE USED WITHIN YOUR COMPANY
Browser Based Apps
XDESK » Resources » Browser Based Apps
Why Citrix Technologies Matter in a 100% Cloud-Based World Some users may believe that relying solely on cloud-based services—such as Microsoft 365, Google Workspace, or other SaaS applications—eliminates the need for solutions like Citrix. However, this is a…
Terms & Conditions
XDESK » Terms & Conditions
PASSWORD POLICY – ACSC ESSENTIAL 8 ALIGNED This policy defines how XSTRA enforces strong password and lockout standards across all managed systems. These settings are based on the Australian Cyber Security Centre’s (ACSC) Essential Eight…
Historical Mailbox Management
X365 » Resources » Historical Mailbox Management
PROBLEM Often when a User has their employment terminated with a Client, the Client wants to keep the User’s Office 365 mailbox intact and accessible for historical reasons. The best way to achieve this is to convert the User’s mailbox into a 365 Shared…
SharePoint – Common Issues
X365 » SharePoint – Considerations » SharePoint – Common Issues
VIDEO: SharePoint Document Storage Issues & Alternatives Summary Of the Most Common SharePoint Issues 1. Permissions Issues Incorrect or overly restrictive permissions Overly complex permission hierarchies Broken permission inheritance Inconsistent permission levels…
XNET NBN Plus – Technical Brief
XNET » XNET NBN Plus » XNET NBN Plus – Technical Brief
XSTRA is an Australian Carrier and ISP XSTRA prides itself on building what it sells. This has allowed us to build technical teams who have a deep understanding of the technologies we sell to customers. XNET NBN Plus is our Internet access service to Clients already…
Terms & Conditions
X365 » Terms & Conditions
X365 – User Account – Disablement & Deletion Policy Often Clients forget to disable a User account with us and as a result they incur costs that should have been avoided. To assist Clients with this problem, and unless we have written…
Overview
XDESK » Overview
XDESK Empowering Safer Digital Workspaces At XSTRA, we understand that work is no longer confined to a physical office – it’s something we do, wherever we are. That’s why XDESK was designed from the ground up to enable your team to work securely and…
Soft Clients
XVOICE » Soft Clients
XVOICE supports the use of the following software-based phone applications: OPERATING SYSTEM OR DEVICE RECOMMENDED APPLICATION Android OS and Apple IOS – Phones and Tablets GroundWire Microsoft Windows MicroSIP…
Year 2020
NEWS – 2025 » NEWS ARCHIVE » Year 2020
20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail 20200704 – COVID-19, The Ultimate Control Weapon 20200620 – FaceBook’s Latest Attack On Your Privacy 20200619 – Australia Targeted – Cyber attack…
20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
XSTRA provides end-point management for Clients who subscribe to our XCARE products. 29th May 2020 Today XSTRA has taken steps to halt the spread of the Microsoft Windows 10 Version 2004 is causing huge issues for Clients around the world. XSTRA, through its XCARE…
Sites Used For XDESK Development
XDESK » Resources » Sites Used For XDESK Development
Recommended Sites for Windows Server System Engineers body { font-family: Arial, sans-serif; line-height: 1.6; margin: 20px; color: #333; } table { width: 100%; …
Our Skill Sets
ABOUT » Our Skill Sets
AMAZON WEB SERVICES AWS Certified Cloud Practitioner CISCO Cisco Certified Network Associates – CCNA CITRIX Citrix Certified Professional – CCP-V DUO DUO MSP Partner GOOGLE …
Year 2023
NEWS – 2025 » NEWS ARCHIVE » Year 2023
20230901 – Classic Windows Vista Parody Video 20230817 – Networking Essentials Guide 20230816 – XDESK Enterprise – Official Launch Date 20230711 – Microsoft Price Hikes
Vulnerability Scanning & Remediation Services
XFORCE » Vulnerability Scanning & Remediation Services
Why Microsoft Updates Are Not Enough Microsoft Updates are essential for patching Windows operating systems, but they only address Microsoft-supplied fixes. They do not detect risks such as misconfigurations, third-party application vulnerabilities, or other CVE…
User Registration Process
XFORCE » XACCESS » User Registration Process
XACCESS – USER ACCOUNT REGISTRATION PROCESS To register, the User clicks on this link https://xaccess.x.direct and selects the “REGISTER” option at the bottom of the page . . User enters their: “Mobile Number or Email…
20240113 – The Top 10 Reasons Why You Should Avoid SharePoint
NEWS – 2025 » NEWS ARCHIVE » Year 2024 » 20240113 – The Top 10 Reasons Why You Should Avoid SharePoint
Clients often pose the question to me, “Lyndon, is it advisable for us to transition our files to SharePoint?” As a SharePoint consultant, the instinctive response might be a resounding, “Absolutely, you should!” However, with three decades of…
Maintenance Schedule
XDEVICE » Resources » Maintenance Schedule
XDEVICE – Windows OS – Maintenance Plan At XSTRA, we maintain a structured and proactive approach to system updates and maintenance. Our XDEVICE maintenance schedule is aligned with Microsoft’s Patch Tuesday, which occurs at 10:00 AM (PT) on the…
MicroSIP
XVOICE » Soft Clients » MicroSIP
For Computers running the Microsoft Windows operating system Click the logo to download the installer: Alternative Legacy Option
XDESK – Enterprise Browser
XDESK » XDESK – Enterprise Browser
XDESK – Enterprise Browser Citrix Enterprise Browser – Per User – Per Month Scenario Fit For Users who only work in a Browser and require all of the Security, Safety and Performance that Citrix…
MY IT DEPARTMENT
MY IT DEPARTMENT
OUR STRATEGY One Partner. Complete Accountability. 24/7 SUPPORT – FOR OVER 20 YEARS XSTRA delivers comprehensive IT and Communication solutions for businesses of every size – with expertise you can rely on, day or night. Thank you for choosing XSTRA. We…
SharePoint – Other Constraints
X365 » SharePoint – Considerations » SharePoint – Other Constraints
Considerations for Using SharePoint While SharePoint offers many benefits for file storage and collaboration, there are scenarios and considerations where it may not be the ideal solution for storing files. Here are detailed reasons why you might opt not to store files…
XACCESS vs. Popular MFA Products
XFORCE » XACCESS » XACCESS vs. Popular MFA Products
Why XACCESS is Different Unlike other MFA solutions that operate only at the application level, XACCESS is the only multi-factor authentication product that: Integrates with client environments at both the System and Network layers; and Protects against Brute-Force…
XDEVICE – Server Edition
XDEVICE » XDEVICE – Server Edition
XDEVICE – SERVER Edition 24/7 Anti-Virus, Support, Management, Maintenance and Monitoring – Per Server – Per Month Comprehensive Server maintenance includes 24×7 Remote & Phone Support for Windows based Server…
XDEVICE – PC Edition
XDEVICE » XDEVICE – PC Edition
XDEVICE – PC Edition 24/7 Anti-Virus, Support, Management, Maintenance and Monitoring – Per PC – Per Month Comprehensive PC maintenance includes 24×7 Remote & Phone Support for Windows based PC incidents and…
XDESK – Basic
XDESK » XDESK – Basic
XDESK – Basic Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for entry-level and front-line administration users with: Light SaaS needs Light browser workloads Low…
Overview
XCRM » Overview
The Managed Services Provider (MSP) market is forecast to reach $329.1 Billion dollars by 2025 – Ref. Targeted at this MSP market, CIOCTO is a multi-tenant cloud-based Information Technology Service Management (ITSM) platform and control plane, that is fully…
Who Are We
ABOUT » Who Are We
XSTRA – IT & Communications Leadership For almost 25 years, the team at XSTRA have been global leaders in the IT & Communications sector. Our expertise encompasses a wide spectrum of skills, including managing accounts…
XDESK – Enterprise
XDESK » XDESK – Enterprise
XDESK – Enterprise Citrix Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for Work-From-Anywhere enterprise level power users who require optimum: Security – When…
20250819 – XDESK – Cloud Drive Mapper Issues
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250819 – XDESK – Cloud Drive Mapper Issues
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20250819 INCIDENT START TIME (HH:MM) Approx: 09:00 INCIDENT END DATE 20250819 INCIDENT END TIME (HH:MM)…
Overview
XRACK » Overview
XRACK provides Clients with infrastructure products and services to host compute workloads in data centers. Some people refer to this as, THE CLOUD or CLOUD COMPUTING or IAAS – Infrastructure as a Service. XSTRA offers the following 3 Cloud solution…
Client Side Requirements
XDESK » Resources » Client Side Requirements
Network Requirements for XDESK Citrix Secure Workspace Access To ensure a seamless experience when accessing your XDESK Citrix Secure Workspaces, the following outbound firewall and router settings must be enabled at your site. These settings allow users to access all…
Essential 8
XFORCE » Essential 8
Essential Eight: What Your Business Needs to Know The Essential Eight are eight practical mitigation strategies developed by the Australian Signals Directorate (ASD) through the Australian Cyber Security Centre (ACSC) to reduce the likelihood and impact of common…
20200325 – XSTRA’s COVID19 Business Continuity Plan
NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200325 – XSTRA’s COVID19 Business Continuity Plan
25th March 2020 INTRODUCTION As a provider of Telecommunications and IT infrastructure services, XSTRA is an Essential Business and we will operate as normal at this stage Our Customers are our primary concern at this time. Helping them through this period is…
XDESK vs XDEVICE
XDESK » XDESK vs XDEVICE
GENERAL FEATURES XDEVICE XDESK Remote Work Compatible – Work from home and anywhere Yes Roam and Work on any device – Computer Hardware Independence Yes Persistent Desktop – start your day with your desktop exactly…
Cybersecurity Terminology
XFORCE » Resources » Cybersecurity Terminology
1. Core Cybersecurity Acronyms & Concepts AcronymNameDescription SIEMSecurity Information & Event ManagementCentralized log collection, correlation, and alerting system. EDREndpoint Detection & ResponseMonitors endpoint behavior and…
Cloud Drive Mapper (CDM)
X365 » SharePoint – Considerations » Cloud Drive Mapper (CDM)
Summary At this point in time, if a Client decides to proceed with SharePoint for their document storage needs, XSTRA recommends using Cloud Drive Mapper. XSTRA’s policy on this may change in the near future as we develop a superior solution in-house called…