NOTICE TIME ZONE | Brisbane UTC +10 |
---|---|
STATUS (Open/Closed) | Closed |
INCIDENT CAUSED BY A 3RD PARTY? | Yes |
IF YES, NAME OF 3RD PARTY | Telcoinabox / Ivox |
INCIDENT START DATE | 20240305 |
INCIDENT START TIME (HH:MM) | 09:40 |
ESTIMATED TIME TO RESOLUTION | ? |
INCIDENT END DATE | 20240305 |
INCIDENT END TIME (HH:MM) | 10:35 |
INCIDENT TOTAL DURATION | 55 Minutes |
XCRM TICKET NUMBER | Not Applicable |
BRAND | XVOICE |
PRIORITY | P1 |
CLIENTS AFFECTED | All Clients |
DESCRIPTION OF INCIDENT | Upstream carrier is experiencing core network connectivity issues effecting all phone services and SIP end points |
EVENT TIMELINE | |
Tuesday 5th March 2024 | |
09:40 | XSTRA identified a reduction in call quality |
10:02 | Confirmation recieved from upstream carrier that they have technical issues. Our AAPT upstream services are unaffected. Services to TIAB/Ivox are effected. Next update from TIAB/Ivox is: 11:00 |
10:31 | XSTRA has performed test calls and quality has improved, Awaiting further update from upstream carrier |
RECOVERY & RESOLUTION | |
ROOT CAUSE | Metaswitch issues at Symbio – TIAB/Ivox |
CORRECTIVE & PREVENTATIVE MEASURES | XSTRA intends to migrate impacted customers to our AAPT service |
Revision:
4
Last modified:
Mar 05, 2024
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