Normal Working Hours Mon to Fri, Non-Public Holidays, between 6:30 am and 7:00 pm Australian Eastern Standard Time (UTC +10 AEST)
Time – Remote Rate, Technical and Consulting, Per Person $2.50 Per Minute – Charged in 6 Minute Increments
Time – On-Site Rate, Technical and Consulting, Per Person $150 Per Hour, Charged in 6 Minute Increments, Minimum 1 Hour
Time – Other Rate, including Standby or Miscellaneous, Per Person $75 Per Hour, Charged in 6 Minute Increments
Travel – Rate Per Vehicle & 1 Person Free up to 25 Kilometres then $2.50 Per Kilometre
Travel that occurs between Client sites is not billed if less than 25km. If more than 25km then we calculate our travel based on the distance from Site 1 to Site 2 and the distance from our office(s) to Site 2 and charge the client based on the lesser cost of both calculations. Travel Distance Calculator
Outside Normal Hours Multiply above rates by 2
Sundry Expenses including Accommodation, Parking Fees, Transfers, Travel & Meals, Car Hire, Equipment Rental & Other At Cost
Restocking Fee 40% of the original sell price (See section 4.6 in the Global General Terms and Conditions of Trade )
Freight & Handling Fee At Cost + 40% Margin = Cost x 0.667
Equipment Procurement Service (EPS) Fee At Cost + 20% Margin = Cost x 0.25 or 10% if Monthly Recurring
Client Payment Processing Charges See our Credit Policy
Revision: 33
Last modified: Feb 01, 2024


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