3.13. Rates & Charges – Schedule 1

XSTRA
XSTRA Rates & Charges
Standard service rates, XPARTNER delivery, travel and procurement charges — excluding taxes
XPARTNER – MSA: Level 3 – Senior Technical Engineer is the standard delivery rate for virtual CIO, virtual CTO, strategic advisory, senior engineering and managed-delivery services. Client-led strategy. XSTRA-enabled delivery.
Working Hours
Australian Eastern Standard Time (UTC +10 AEST)
Standard: Monday to Friday, non-public holidays, 7:00 am–7:00 pm.
Non-standard: All other times; billed at 2× the applicable standard rate.
Time-Based Service Rates
Rates are per person. Minimums apply where stated.
Service Rate — Excl. Taxes
Remote Technical & Consulting $3 per minute
On-Site Technical & Consulting — minimum 1 hour $3 per minute
Standby or Miscellaneous — minimum 1 hour $1.50 per minute
Level 3 – Senior Technical Engineers XPARTNER BASE DELIVERY RATE
Virtual CIO/CTO, strategy, architecture, cybersecurity leadership, governance, senior engineering, implementation and escalation. 		$5 per minute
$300 per hour equivalent
XPARTNER – MSA Delivery Model
Virtual CIO + Virtual CTO + Managed Delivery
 View XPARTNER – MSA
Virtual CIO
Strategy, governance, budgeting, roadmaps, risk and vendor management.
Virtual CTO
Architecture, cybersecurity, resilience, standards and senior technical oversight.
Managed Delivery
Service desk, implementation, vendor coordination, documentation and improvement.
Charging Rule Application
Included Coverage Consumed at the Level 3 rate; resets monthly, does not roll over and has no cash or transfer value.
Non-Standard Hours Charged at 2× or consumes included coverage at two minutes for each minute worked, unless otherwise agreed.
Separate Charges Travel, hardware, licences, third-party services, freight, taxes, procurement, expenses and project materials.
Progressive Excess-Time Discounts
Excess Band Discount Effective Rate
First 10 excess hours 10% off $4.50/min — $270/hour
Next 15 excess hours 15% off $4.25/min — $255/hour
Next 25 excess hours 20% off $4.00/min — $240/hour
More than 50 excess hours Agreed Larger allocation, dedicated resources or project pricing.
Client-specific schedule: The accepted XPARTNER Managed Services Schedule records the monthly fee, included coverage, scope, authorised contacts, priorities and any agreed pricing variations.
Travel, Call-Out & Expenses
Travel Item Charge
Call-Out Fee $50 — up to 25 km
Vehicle + 1 Person
Additional person at Time – Other Rate		 $50 up to 25 km, then $2.50/km
Between Client Sites
Lower of Site 1→Site 2 or Office→Site 2 where distance exceeds 25 km		 $50 up to 25 km, then applicable per-km charge
Sundry Expenses
Accommodation, parking, transfers, meals, car hire, equipment rental and other out-of-pocket expenses.
Net Cost + 20% Margin
Net Cost × 1.25
Distance Calculator
Fees, Freight & Procurement
Item Charge
Setup Fee — recurring equipment and services unless otherwise specified Billed under this Schedule 1
Restocking Fee — see section 5.3(b) of the Terms & Conditions Original Net Sell Price less 40% margin — × 0.6
Freight Charges Net Cost + 40% Margin — × 1.67
Equipment Procurement Service Fee Net Cost + 20% — × 1.25
10% if monthly recurring — × 1.12
XPARTNER – MSA
Ongoing virtual CIO, virtual CTO and managed-delivery relationship.
TimeSaver Blocks
Prepaid, non-expiring hours for ad hoc technical support and project assistance.
Client payment processing charges are governed by the Credit Policy. A Client-specific accepted proposal or service schedule may expressly vary these standard provisions.

Need more help with this?
© 2021–2026 XSTRA Group Pty Ltd (Australia). All rights reserved.

Thanks for your feedback.