NOTICE TIME ZONE Brisbane UTC +10
STATUS (Open/Closed) Open
INCIDENT CAUSED BY A 3RD PARTY? Yes
IF YES, NAME OF 3RD PARTY Energex
INCIDENT START DATE 20240524
INCIDENT START TIME (HH:MM) 08:00
ESTIMATED TIME TO RESOLUTION 8 Hours
INCIDENT END DATE 20240524
INCIDENT END TIME (HH:MM) ?
INCIDENT TOTAL DURATION ?
XCRM TICKET NUMBER Not Applicable
BRAND XNET
PRIORITY P2
CLIENTS AFFECTED Brookfield Clients
DESCRIPTION OF INCIDENT Energex will be turning off the power on Savages Rd, impacting all clients on Savages Rd in Brookfield. This outage will result in no access to the Internet and associated services for these clients. Clients in Gold Creek will experience degraded service as a failover link will be in use, but they will still have access to the Internet. If clients in Savages Rd have access to an alternative power source, they might have Internet access if their home is connected to the Gold Creek back-bone.
EVENT TIMELINE
Friday 24th May 2024
08:00 XSTRA to start monitoring the electrical outage planned by Energex
RECOVERY & RESOLUTION
ROOT CAUSE Energex who will not be providing electrical services to Savages Rd, Brookfield
CORRECTIVE & PREVENTATIVE MEASURES n/a

Feedback

Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Please do not use this for support questions.
https://x.direct/1/en/topic/welcome

Post Comment