20240524 – Brookfield Savages Rd Planned Power Outages - PUBLIC

NOTICE TIME ZONE	Brisbane UTC +10
STATUS (Open/Closed)	Closed
INCIDENT CAUSED BY A 3RD PARTY?	Yes
IF YES, NAME OF 3RD PARTY	Energex
INCIDENT START DATE	20240524
INCIDENT START TIME (HH:MM)	08:00
ESTIMATED TIME TO RESOLUTION	8 Hours
INCIDENT END DATE	20240524
INCIDENT END TIME (HH:MM)	?
INCIDENT TOTAL DURATION	?
XCRM TICKET NUMBER	Not Applicable
BRAND	XNET
PRIORITY	P2
CLIENTS AFFECTED	Brookfield Clients
DESCRIPTION OF INCIDENT	Energex will be turning off the power on Savages Rd, impacting all clients on Savages Rd in Brookfield. This outage will result in no access to the Internet and associated services for these clients. Clients in Gold Creek will experience degraded service as a failover link will be in use, but they will still have access to the Internet. If clients in Savages Rd have access to an alternative power source, they might have Internet access if their home is connected to the Gold Creek back-bone.
EVENT TIMELINE
	Friday 24th May 2024
08:00	XSTRA to start monitoring the electrical outage planned by Energex
RECOVERY & RESOLUTION
ROOT CAUSE	Energex who will not be providing electrical services to Savages Rd, Brookfield
CORRECTIVE & PREVENTATIVE MEASURES	n/a

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