|
Service Delivery Protocol
XSTRA adheres to well-established service delivery principles to reduce risk and maximise satisfaction in every interaction with our clients.
To ensure a consistent client experience, we have developed our unique Service Delivery Protocol.
Purpose: A clear, repeatable framework that explains what we do, how we do it, and what clients can expect.
The 8 Stages
The 8 stages of great service delivery and continual service improvement include:
|
DISCOVER
To understand.
|
DESIGN
To align with strategy.
|
|
DEVELOP
The plan, identify value, set expectations.
|
BUILD
Action.
|
|
DELIVER
Manage change to exceed expectations.
|
MAINTAIN
Performance and reduce risk.
|
|
SUPPORT
Protect value and ensure outcomes align with strategy.
|
ANALYSE
For continuous improvement.
|
Download the Full Protocol
For a full understanding of XSTRA’s unique 8-stage approach to getting IT done, download the PDF below.
Need more help with this?
© 2021–2026 XSTRA Group Pty Ltd (Australia). All rights reserved.