| XDEVICE – SERVER Edition |
| 24/7 Anti-Virus, Support, Management, Maintenance and Monitoring – Per Server – Per Month |
Comprehensive Server maintenance includes
- 24×7 Remote & Phone Support for Windows based Server incidents and requests
- RMM – Remote Management & Monitoring
- 24×7 Remote Monitoring
- Windows Defender Anti-Virus Monitoring & Patching
- Anti-Virus removal and assistance incident service
- Event log monitoring
- Patch management
- System wide service packs, updates and hotfixes
- Remote-control management and access
- Includes support for Microsoft products sold by XSTRA*
- Daily Backups to XSTRA’s data center are available at the Clients formal request and subject to review by XSTRA
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| Scheduled Maintenance Program |
| Maintenance Schedule |
| Caveats |
- Service restricted to machines running the Windows Operating system
- Definition of the word “Server” is a computer running a Windows Server operating system
- Any software assistance rendered, not covered by this plan, will be undertaken subject to the Client’s approval and charged to the Client at XSTRA’s Schedule 1 Rates
- Minimum term – 12 months
- Fair Use Policy applies to backup sizes
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