24/7 Anti-Virus, Support, Management, Maintenance and Monitoring – Per Server – Per Month
Comprehensive Server maintenance includes
24×7 Remote & Phone Support for Windows based Server incidents and requests
RMM – Remote Management & Monitoring
24×7 Remote Monitoring
Mobile Phone App for Monitoring of Server Health Metrics
Windows Defender Anti-Virus Monitoring & Patching
Anti-Virus removal and assistance incident service
Capacity monitoring
Compliance management
Event log monitoring
Hardware inventory checks
Patch management
System wide service packs, updates and hotfixes
Remote-control management and access
Software inventory checks
Monthly automated customer reports
Includes support for Microsoft products sold by XSTRA*
Includes support for any 3rd Party software sold by XSTRA*
Implement a proactive, efficient strategy for protecting your organization’s distributed systems and corporate network from malicious security threats.
Proactively analyze user behavior for potential risks ensuring that threats are detected quickly before they spread throughout your environment.
Service restricted to machines running the Windows Operating system
Definition of the word “Server” is a computer running a Windows Server operating system
Software support is provided on a best effort basis, excludes custom code and custom configuration
Any software assistance rendered not covered by this plan will be undertaken subject to the Client’s approval and charged to the Client at XSTRA’s Schedule 1 Rates
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