Table of Contents
1.
MY IT DEPARTMENT
2.
LATEST NEWS
3.
ABOUT
3.1.
Our Mission
3.2.
Why XSTRA
3.3.
Who Are We
3.4.
What Do We Do
3.5.
How Do We Do IT
3.6.
How We Give Back
3.7.
Our Skill Sets
3.8.
ISO 27001, SOC 2, GDPR
3.9.
NPS – Performance Metrics
3.9.1.
NPS – XSTRA Overall Score
3.9.2.
NPS – By Brand
3.9.3.
NPS – By Client
3.9.4.
Live Net Promoter Scores
3.9.4.1.
What is a GOOD NPS result?
3.9.4.2.
Industry Averages for NPS
3.9.5.
XREPORTS
3.10.
Company Information
3.11.
Contact Information
3.12.
Create Your Free Account
3.13.
Rates & Charges – Schedule 1
3.14.
TimeSaver Blocks
3.15.
Join The Team
3.16.
Legal & Finance
3.16.1.
Terms and Conditions of Trade
3.16.2.
Credit Policy
3.16.3.
Invoicing Explained
3.16.4.
Invoicing Explained – Legacy
3.16.5.
Other
4.
XCARE
4.1.
Overview
4.2.
Workflow
4.3.
Remote Assistance
4.4.
Tech Folder – Public
4.5.
Rates & Charges – Schedule 1
4.6.
Service Disruption Notices (SDN’s)
4.6.1.
OPEN SDN’s
4.6.2.
CLOSED SDN’s
4.6.2.1.
20260708 – Telstra Outage
4.6.2.2.
20260612 – National Internet Issues
4.6.2.3.
20260516 – Hard Drive Replaced – Backups Suspended
4.6.2.4.
20251222 – Data Center Based Outage
4.6.2.5.
20250819 – XDESK – Cloud Drive Mapper Issues
4.6.2.6.
20250815 – XCLOUD – Data Center Hardware Incident
4.6.2.7.
20250810 – XACCESS Outage
4.6.2.8.
20250804 – Core router outage
4.6.2.9.
20250626 – XNET Rural Brookfiled Router Failure
4.6.2.10.
20250604 – Data Center – Upstream Internet Outage
4.6.2.11.
20250522 – XDESK – Intermittent Performance
4.6.2.12.
20250210 – Major Network Outage to Internet
4.6.2.13.
20241129 – XNET Core switch failure
4.6.2.14.
20241030 – Hardware Upgrades at NextDC B2 Tonight
4.6.2.15.
20241017 – Disk SusbSystem Errors on Server in Data Center
4.6.2.16.
20240725 – XACCESS incidents – Advisory Notice
4.6.2.17.
20240627 – Microsoft Office 365 Issues
4.6.2.18.
20240527 – Brookfield Gold Creek Rd Planned Power Outages
4.6.2.19.
20240524 – Brookfield Savages Rd Planned Power Outages
4.6.2.20.
20240305 Widespread Phone call Quality Issues
4.6.2.21.
20240220 – Widespread Phone Call Quality Issues
4.6.2.22.
20230829 – Widespread Network Outage at NEXTDC B2
4.6.2.23.
20230602 – XVOICE – Inbound and Outbound calls reporting as disconnected
4.6.2.24.
20230522 – XNET – NextDC Inter-Network is Down Between B1 & B2
4.6.2.25.
20221004 – Telstra 4G Sim Issue
4.6.2.26.
20220320 – Ransomware Event
4.6.2.27.
20220307 – XVOICE – Inbound & outbound calling
4.6.2.28.
20211120 – XNET Philippines – Converge ICT is down
4.6.2.29.
20210906 – XNET Philippines – GA Towers
4.6.2.30.
20210808 – Small number of servers inaccessible
4.6.2.31.
20210802 – AAPT TPG issues but Could Be a Upstream Issue to Them
4.6.2.32.
20210723 – XNET Philippines – Main Fiber Down
4.6.2.33.
20210720 – AAPT/TPG Routing Incident
4.6.2.34.
20210522 – Core Router Issue
4.6.2.35.
20210316 – Azure Active Directory (AAD) Outage
4.6.2.36.
20210305 – XNET – AUSTRALIA – Brookfield Service outage
4.6.2.37.
20201117 – Philippines – Converge ICT Outage
4.6.2.38.
20200929 – Office 365 Outage
4.6.2.39.
20200929 – Delays relaying email through mail.voipstra.com.au
4.6.2.40.
20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000
4.6.2.41.
20200826 – PostGreSQL Service Restarted
4.6.2.42.
20200706 – XRACK – Missing Virtual Machine (VM)
4.6.2.43.
20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
4.6.2.44.
20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
4.6.2.45.
20200606 – XNET – Philippines – GA Towers – Network Outage
4.6.2.46.
20200528 – XNET – Philippines – GA Towers Service Outage
4.6.2.47.
20200528 – XRACK – Australia – Client Network loss
4.6.2.48.
20200528 – XNET – Australia – Core router outage
4.6.2.49.
20200524 – XNET – Philippines – GA Towers Service Outage
4.6.2.50.
20200520 – XRACK – Unplanned Server Restart
4.6.2.51.
20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
4.7.
Equipment Architecture Policy
4.8.
Support Scope Policy
5.
XPARTNER – MSA
6.
XCLOUD
6.1.
Overview
6.2.
Price List
6.3.
Backup & Recovery
6.4.
Competitive Analysis Report
6.5.
Terms & Conditions
7.
XNET
7.1.
Price List
7.2.
XNET NBN Plus
7.2.1.
XNET NBN Plus – CIS
7.2.2.
XNET NBN Plus – Technical Brief
7.2.3.
Installation Costs
7.3.
XNET Rural Fiber
7.3.1.
XNET Rural Fiber – CIS
7.3.2.
XNET Rural Fiber – Technical Brief
7.4.
Resources
7.4.1.
XNET – High Rise Projects
7.4.2.
How To Find The MAC Address Of Your Device
7.4.2.1.
On Windows 10 PCs
7.4.2.2.
On Apple Devices (iPhone/iPad)
7.4.2.3.
On Android Devices
7.4.3.
XNET Tester Prototypes
7.4.4.
IEEE Standard – 802.1
7.4.5.
IEEE Standard – 802.3
7.5.
IPv4/IPv6 Policy
7.6.
Terms & Conditions
8.
XVOICE
8.1.
Price List
8.2.
Features
8.3.
Soft Clients
8.3.1.
MicroSIP
8.3.2.
GroundWire
8.3.3.
Microsoft Teams
8.3.4.
Utility: Always On Top
8.4.
Testing Toolkit
8.5.
Resources
8.5.1.
FreePBX Typical Call Flow Workflows
8.5.2.
Porting Process
8.5.3.
FreePBX VoiceMail Guide
8.5.4.
FreePBX Feature Codes
8.5.5.
Setup Groundwire for Android
8.5.6.
Yealink User Guides
8.5.7.
AI Voice & Avatars
8.5.8.
Other Links
8.6.
Terms & Conditions
9.
XDEVICE
9.1.
Overview
9.2.
Price List
9.3.
XDEVICE – PC & Server
9.4.
XDEVICE – Printer
9.5.
XDEVICE Software
9.6.
XCONNECT
9.7.
Maintenance Schedule
9.8.
Terms & Conditions
10.
XDESK
10.1.
Overview
10.2.
Price List
10.3.
XDESK – Basic
10.4.
XDESK – Enterprise
10.5.
XDESK – Enterprise Browser
10.6.
XDESK vs XDEVICE
10.7.
XDESK Software
10.8.
Testing Toolkit
10.9.
Resources
10.9.1.
Citrix Graphics & Application Performance Guide
10.9.2.
AutoCAD, Advance Steel & 3D Design
10.9.3.
Passwords
10.9.4.
Citrix Mission
10.9.5.
Browser Based Apps
10.9.6.
The Future of Workspaces
10.9.7.
Security Videos
10.9.8.
File Explorer – Search Hints
10.9.9.
PDF Software
10.10.
Maintenance Schedule
10.11.
Terms & Conditions
11.
X365
11.1.
Overview
11.2.
Pricing
11.3.
Pricing – Mailbox Only
11.4.
X365-PLUS
11.5.
What Office Product Do I Need?
11.6.
Add Ons
11.6.1.
ProofPoint – ATP Replacement
11.6.2.
CodeTwo Signatures
11.6.3.
Konnekt for SharePoint
11.7.
Resources
11.7.1.
Features Matrix
11.7.2.
Exchange Entities Explained
11.7.3.
Historical Mailbox Management
11.7.4.
Enable Microsoft MFA Procedure
11.7.5.
How DKIM, SPF & DMARC Work to Prevent Email Spoofing
11.7.6.
SharePoint – Considerations
11.7.6.1.
SharePoint Tips
11.7.6.2.
SharePoint – Common Issues
11.7.6.3.
SharePoint – Other Constraints
11.8.
Terms & Conditions
12.
XCAM
12.1.
Overview
12.2.
Price List
13.
XFORCE
13.1.
Overview
13.2.
Price List
13.3.
XNET LanSecure
13.4.
XPC
13.5.
XACCESS
13.5.1.
Overview
13.5.2.
XACCESS vs. Popular MFA Products
13.5.3.
Client Administrators
13.5.4.
User Registration Process
13.5.5.
User Usage Instructions
13.5.6.
Site Keys
13.5.7.
Hard Tokens
13.5.8.
Reverse Authentication
13.6.
DNSFilter
13.7.
Vulnerability Scanning & Remediation Services
13.8.
Backup & Recovery
13.8.1.
Immutable Backups
13.8.2.
Dooms Day Backups
13.9.
Resources
13.9.1.
Cybersecurity Terminology
13.9.2.
Essential 8
13.9.3.
Guide: PKI, SSL/TLS & Certificates
13.9.4.
XCITIUM
13.9.5.
Other
13.10.
Terms & Conditions
14.
XPARTS
14.1.
Overview
14.2.
Equipment Procurement Service
15.
XCRM
15.1.
Preamble
15.2.
Overview
15.3.
Ticket – Information
16.
NEWS – 2026
16.1.
20260327 – XNET – Telstra Price Change Notification
16.2.
NEWS ARCHIVE
16.2.1.
Year 2025
16.2.1.1.
20250217 – 2025 Microsoft Office 365 – Price Changes
16.2.2.
Year 2024
16.2.2.1.
20241121 – RSA and AES Encryption is now useless
16.2.2.2.
20241001 – XDESK – Citrix Price Increases
16.2.2.3.
20240530 – Google says “Microsoft unable to protect its clients”
16.2.2.4.
20240523 – OpenAI Under Attack – ChatGPT Down
16.2.2.5.
20240510 – Google Cloud Deletes 620,000 Members Data
16.2.2.6.
20240509 – Microsoft 365 – Teams Removal
16.2.2.7.
20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
16.2.2.8.
20240113 – The Top 10 Reasons Why You Should Avoid SharePoint
16.2.3.
Year 2023
16.2.3.1.
20230816 – XDESK Enterprise – Official Launch Date
16.2.3.2.
20230711 – Microsoft Price Hikes
16.2.3.3.
20230817 – Networking Essentials Guide
16.2.3.4.
20230901 – Classic Windows Vista Parody Video
16.2.4.
Year 2022
16.2.5.
Year 2021
16.2.5.1.
20211013 – 2021 Telecommunications Embargo
16.2.5.2.
20210708 – COVID-19 – By The Numbers
16.2.5.3.
20210708 – MSP – Industry Best Practice Report
16.2.6.
Year 2020
16.2.6.1.
20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail
16.2.6.2.
20200704 – COVID-19, The Ultimate Control Weapon
16.2.6.3.
20200620 – FaceBook’s Latest Attack On Your Privacy
16.2.6.4.
20200619 – Australia Targeted – Cyber attack targeting Australian networks
16.2.6.5.
20200615 – A Bad Year So Far for Office 365 Uptime
16.2.6.6.
20200610 – Widespread outage hits IBM Cloud
16.2.6.7.
20200604 – Think Your Data In The Cloud Is Safe?
16.2.6.8.
20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
16.2.6.9.
20200524 – Apple Still Spying On Customers
16.2.6.10.
20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web
16.2.6.11.
20200325 – XSTRA’s COVID19 Business Continuity Plan
16.2.6.12.
20200122 – XSTRA Supports Children with Kidney Disease
16.2.
NEWS ARCHIVE
Year 2025
Year 2024
Year 2023
Year 2022
Year 2021
Year 2020
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