Table of Contents
1.
MY IT DEPARTMENT
2.
LATEST NEWS
3.
ABOUT
3.1.
Our Mission
3.2.
Why XSTRA
3.3.
Who Are We
3.4.
What Do We Do
3.5.
How Do We Do IT
3.6.
How We Give Back
3.7.
Our Skill Sets
3.8.
ISO 27001, SOC 2, GDPR
3.9.
NPS – Performance Metrics
3.9.1.
NPS – XSTRA Overall
3.9.2.
NPS – By Brand
3.9.3.
NPS – By Client
3.9.4.
Live Net Promoter Scores
3.9.4.1.
What is a GOOD NPS result?
3.9.4.2.
Industry Averages for NPS
3.9.5.
XREPORTS
3.10.
Company Information
3.11.
Contact Information
3.12.
Create Your Free Account
3.13.
Rates & Charges – Schedule 1
3.14.
TimeSaver Blocks
3.15.
Join The Team
3.16.
Legal & Finance
3.16.1.
Terms and Conditions of Trade
3.16.2.
Credit Policy
3.16.3.
Invoicing Explained
3.16.4.
Invoicing Explained – Legacy
3.16.5.
Other
4.
XCARE
4.1.
Overview
4.2.
Workflow
4.3.
Remote Assistance
4.4.
Tech Folder – Public
4.5.
Rates & Charges – Schedule 1
4.6.
Service Disruption Notices (SDN’s)
4.6.1.
OPEN SDN’s
4.6.2.
CLOSED SDN’s
4.6.2.1.
20250819 – XDESK – Cloud Drive Mapper Issues
4.6.2.2.
20250815 – XCLOUD – Data Center Hardware Incident
4.6.2.3.
20250810 – XACCESS Outage
4.6.2.4.
20250804 – Core router outage
4.6.2.5.
20250626 – XNET Rural Brookfiled Router Failure
4.6.2.6.
20250604 – Data Center – Upstream Internet Outage
4.6.2.7.
20250522 – XDESK – Intermittent Performance
4.6.2.8.
20250210 – Major Network Outage to Internet
4.6.2.9.
20241129 – XNET Core switch failure
4.6.2.10.
20241030 – Hardware Upgrades at NextDC B2 Tonight
4.6.2.11.
20241017 – Disk SusbSystem Errors on Server in Data Center
4.6.2.12.
20240725 – XACCESS incidents – Advisory Notice
4.6.2.13.
20240627 – Microsoft Office 365 Issues
4.6.2.14.
20240527 – Brookfield Gold Creek Rd Planned Power Outages
4.6.2.15.
20240524 – Brookfield Savages Rd Planned Power Outages
4.6.2.16.
20240305 Widespread Phone call Quality Issues
4.6.2.17.
20240220 – Widespread Phone Call Quality Issues
4.6.2.18.
20230829 – Widespread Network Outage at NEXTDC B2
4.6.2.19.
20230602 – XVOICE – Inbound and Outbound calls reporting as disconnected
4.6.2.20.
20230522 – XNET – NextDC Inter-Network is Down Between B1 & B2
4.6.2.21.
20221004 – Telstra 4G Sim Issue
4.6.2.22.
20220320 – Ransomware Event
4.6.2.23.
20220307 – XVOICE – Inbound & outbound calling
4.6.2.24.
20211120 – XNET Philippines – Converge ICT is down
4.6.2.25.
20210906 – XNET Philippines – GA Towers
4.6.2.26.
20210808 – Small number of servers inaccessible
4.6.2.27.
20210802 – AAPT TPG issues but Could Be a Upstream Issue to Them
4.6.2.28.
20210723 – XNET Philippines – Main Fiber Down
4.6.2.29.
20210720 – AAPT/TPG Routing Incident
4.6.2.30.
20210522 – Core Router Issue
4.6.2.31.
20210316 – Azure Active Directory (AAD) Outage
4.6.2.32.
20210305 – XNET – AUSTRALIA – Brookfield Service outage
4.6.2.33.
20201117 – Philippines – Converge ICT Outage
4.6.2.34.
20200929 – Office 365 Outage
4.6.2.35.
20200929 – Delays relaying email through mail.voipstra.com.au
4.6.2.36.
20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000
4.6.2.37.
20200826 – PostGreSQL Service Restarted
4.6.2.38.
20200706 – XRACK – Missing Virtual Machine (VM)
4.6.2.39.
20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
4.6.2.40.
20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
4.6.2.41.
20200606 – XNET – Philippines – GA Towers – Network Outage
4.6.2.42.
20200528 – XNET – Philippines – GA Towers Service Outage
4.6.2.43.
20200528 – XRACK – Australia – Client Network loss
4.6.2.44.
20200528 – XNET – Australia – Core router outage
4.6.2.45.
20200524 – XNET – Philippines – GA Towers Service Outage
4.6.2.46.
20200520 – XRACK – Unplanned Server Restart
4.6.2.47.
20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
4.7.
Equipment Architecture Policy
4.8.
Support Scope Policy
4.9.
Terms & Conditions
5.
XRACK
5.1.
Overview
5.2.
Price List
5.3.
Backup & Recovery
5.4.
Resources
5.4.1.
XRACK Competitive Analysis Report
5.5.
Terms & Conditions
6.
XNET
6.1.
Price List
6.2.
XNET NBN Plus
6.2.1.
XNET NBN Plus – CIS
6.2.2.
XNET NBN Plus – Technical Brief
6.2.3.
Installation Costs
6.3.
XNET Rural Fiber
6.3.1.
XNET Rural Fiber – CIS
6.3.2.
XNET Rural Fiber – Technical Brief
6.4.
Resources
6.4.1.
XNET – High Rise Projects
6.4.2.
How To Find The MAC Address Of Your Device
6.4.2.1.
On Windows 10 PCs
6.4.2.2.
On Apple Devices (iPhone/iPad)
6.4.2.3.
On Android Devices
6.4.3.
XNET Tester Prototypes
6.4.4.
IEEE Standard – 802.1
6.4.5.
IEEE Standard – 802.3
6.5.
Terms & Conditions
7.
XVOICE
7.1.
Price List
7.2.
Features
7.3.
Soft Clients
7.3.1.
MicroSIP
7.3.2.
GroundWire
7.3.3.
Microsoft Teams
7.3.4.
Utility: Always On Top
7.4.
Resources
7.4.1.
FreePBX Typical Call Flow Workflows
7.4.2.
Porting Process
7.4.3.
FreePBX VoiceMail Guide
7.4.4.
FreePBX Feature Codes
7.4.5.
Setup Groundwire for Android
7.4.6.
Yealink User Guides
7.4.7.
AI Voice & Avatars
7.4.8.
Other Links
7.5.
Terms & Conditions
8.
XDEVICE
8.1.
Overview
8.2.
Price List
8.3.
XDEVICE – PC & Server
8.4.
XDEVICE – Printer
8.5.
Resources
8.5.1.
XDEVICE Software
8.5.2.
Windows PC Pathways
8.5.3.
Maintenance Schedule
8.6.
Terms & Conditions
9.
XDESK
9.1.
Overview
9.2.
Price List
9.3.
XDESK – Basic
9.4.
XDESK – Enterprise
9.5.
XDESK – Enterprise Browser
9.6.
XDESK vs XDEVICE
9.7.
XDESK Software
9.8.
Resources
9.8.1.
Passwords
9.8.2.
Citrix Mission
9.8.3.
Browser Based Apps
9.8.4.
The Future of Workspaces
9.8.5.
Demo Resources
9.8.6.
Security Videos
9.8.7.
File Explorer – Search Hints
9.8.8.
PDF Software
9.8.9.
AutoCAD
9.8.10.
Sites Used For XDESK Development
9.9.
Terms & Conditions
10.
X365
10.1.
Overview
10.2.
Pricing
10.3.
Pricing – Mailbox Only
10.4.
X365-PLUS
10.5.
What Office Product Do I Need?
10.6.
Add Ons
10.6.1.
ProofPoint – ATP Replacement
10.6.2.
CodeTwo Signatures
10.6.3.
Konnekt for SharePoint
10.7.
Resources
10.7.1.
Features Matrix
10.7.2.
Exchange Entities Explained
10.7.3.
Historical Mailbox Management
10.7.4.
Enable Microsoft MFA Procedure
10.7.5.
How DKIM, SPF & DMARC Work to Prevent Email Spoofing
10.7.6.
SharePoint – Considerations
10.7.6.1.
SharePoint Tips
10.7.6.2.
SharePoint – Common Issues
10.7.6.3.
SharePoint – Other Constraints
10.8.
Terms & Conditions
11.
XCAM
11.1.
Overview
11.2.
Price List
12.
XFORCE
12.1.
Overview
12.2.
Price List
12.3.
Essential 8
12.4.
XPC
12.5.
XACCESS
12.5.1.
Overview
12.5.2.
XACCESS vs. Popular MFA Products
12.5.3.
Client Administrators
12.5.4.
User Registration Process
12.5.5.
User Usage Instructions
12.5.6.
Site Keys
12.5.7.
Hard Tokens
12.5.8.
Reverse Authentication
12.6.
DNSFilter
12.7.
Vulnerability Scanning & Remediation Services
12.8.
Backup and Recovery
12.8.1.
Dooms Day Backups
12.8.2.
Immutable Backups
12.9.
Resources
12.9.1.
Cybersecurity Terminology
12.9.2.
Other
12.10.
Terms & Conditions
13.
XPARTS
13.1.
Overview
13.2.
Equipment Procurement Service
14.
XCRM
14.1.
Preamble
14.2.
Overview
14.3.
Version 5 Login
14.4.
Ticket – Information
15.
NEWS – 2025
15.1.
20250217 – 2025 Microsoft Office 365 – Price Changes
15.2.
NEWS ARCHIVE
15.2.1.
Year 2024
15.2.1.1.
20241121 – RSA and AES Encryption is now useless
15.2.1.2.
20241001 – XDESK – Citrix Price Increases
15.2.1.3.
20240530 – Google says “Microsoft unable to protect its clients”
15.2.1.4.
20240523 – OpenAI Under Attack – ChatGPT Down
15.2.1.5.
20240510 – Google Cloud Deletes 620,000 Members Data
15.2.1.6.
20240509 – Microsoft 365 – Teams Removal
15.2.1.7.
20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
15.2.1.8.
20240113 – The Top 10 Reasons Why You Should Avoid SharePoint
15.2.2.
Year 2023
15.2.2.1.
20230816 – XDESK Enterprise – Official Launch Date
15.2.2.2.
20230711 – Microsoft Price Hikes
15.2.2.3.
20230817 – Networking Essentials Guide
15.2.2.4.
20230901 – Classic Windows Vista Parody Video
15.2.3.
Year 2022
15.2.4.
Year 2021
15.2.4.1.
20211013 – 2021 Telecommunications Embargo
15.2.4.2.
20210708 – COVID-19 – By The Numbers
15.2.4.3.
20210708 – MSP – Industry Best Practice Report
15.2.5.
Year 2020
15.2.5.1.
20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail
15.2.5.2.
20200704 – COVID-19, The Ultimate Control Weapon
15.2.5.3.
20200620 – FaceBook’s Latest Attack On Your Privacy
15.2.5.4.
20200619 – Australia Targeted – Cyber attack targeting Australian networks
15.2.5.5.
20200615 – A Bad Year So Far for Office 365 Uptime
15.2.5.6.
20200610 – Widespread outage hits IBM Cloud
15.2.5.7.
20200604 – Think Your Data In The Cloud Is Safe?
15.2.5.8.
20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
15.2.5.9.
20200524 – Apple Still Spying On Customers
15.2.5.10.
20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web
15.2.5.11.
20200325 – XSTRA’s COVID19 Business Continuity Plan
15.2.5.12.
20200122 – XSTRA Supports Children with Kidney Disease
15.2.
NEWS ARCHIVE
Year 2024
Year 2023
Year 2022
Year 2021
Year 2020
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