At XSTRA we have had years of experience porting the numbers of our Clients. Here is a list of the steps that XSTRA usually undertake and this process can take between 4 to 12 weeks.
| STEPS | DESCRIPTION |
|---|---|
| 1 | Obtain copy of Clients telephone bill/invoice |
| 2 | Submit a Port Number Validation (PNV) against all of the numbers on the bill/invoice |
| 3 | Get results back from PNV and based on the results from the PNV, XSTRA submit a Porting Form with AAPT to port all of the numbers identified on the PNV |
| 4 | Setup Cloud Based PBX with trunk to XSTRA’s CTS |
| 5 | Pick a temporary number(s) from XSTRA’s number pool and assign it to the trunk and change the inbound route for the trunk to point to the new PBX |
| 6 | Setup all of the phones and extensions and setup call flows on the new PBX |
| 7 | Setup the new numbers that will be ported on the new PBX in preparation for the porting completion |
| 8 | Exchange based divert of inbound calls from old carrier to temporary number(s) |
| 9 | Client is now using the new phone system |
| 10 | Setup the new numbers on the CTS |
| 11 | Wait for porting process to complete |
| 12 | Let Client know the date and time of the porting cut-over |
| 13 | Test PBX after advised cut-over from multiple carriers |
| 14 | Clean-Up – including removing temporary numbers from the new PBX and moving them back into XSTRA’s number pool |
| Port-Out Reject Codes | |
|---|---|
| 1 – Account number is missing or not valid | |
| 2 – ACN or equivalent is missing or not valid | |
| 3 – PAF has expired | (Proof of Authorization Form. This is similar to CAF which is Customer Authorization form) |
| 4 – Number has outstanding service orders | |
| 5 – Number Not Active or Suspended |
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