|
XSTRA – Global General Terms & Conditions of Trade
Authoritative trading terms governing all XSTRA services and engagements, including formal revision history.
|
1) General
This page provides a concise revision history summary for XSTRA’s Global General Terms & Conditions of Trade.
- Document purpose: Sets out the legal, commercial, operational, and billing framework under which XSTRA supplies products and services.
- Scope: Applies to all Equipment, services, and associated engagements unless expressly varied in writing.
- Reference document: The full operative version remains the master legal instrument and should always be read in conjunction with any applicable quote, proposal, CIS, or schedule.
- Reference document: The full operative version remains the master legal instrument and should always be read in conjunction with any applicable quote, proposal, CIS, or schedule.
- View Full Terms & Conditions (Revision 3)
2) Revision 1
Date: 17 March 2021
XSTRA’s trading terms underwent a comprehensive format update, text restructuring, and minor legal amendments to modernise the document in line with updated laws and regulatory standards.
Legal review undertaken by ITAS Lawyers Pty Ltd.
3) Revision 2
Date: 22 July 2025
Clause 6.9 – Annual Price Review and Adjustment was added to formally clarify that recurring Charges for active services may be increased effective 1 January each year.
- Increase based on the greater of 5%, or
- The published Consumer Price Index (CPI) for the 12-month period ending 30 September of the prior year.
Clients are provided with a minimum of 30 days’ notice prior to the adjustment taking effect and remain responsible for updating internal approvals, budgets, or purchase orders accordingly.
4) Revision 3
Date: 2 April 2026
- XSTRA’s Rights and Obligations (Clause 4) — Clarified service delivery framework
- Service Levels and Performance (Clause 4 / SLA) — Updated availability and performance expectations
- Liability Disclaimer (Clause 12) — Refined liability and limitation framework
Updates improve clarity and alignment with industry practice.
These updates improve clarity and consistency across the document and better align the Agreement with standard industry practice. Refer to the full Terms & Conditions for complete wording and applicability.
Need more help with this?
© 2021–2026 XSTRA Group Pty Ltd (Australia). All rights reserved.