Search
Related topics are listed below.
20241001 – XDESK – Citrix Price Increases
NEWS – 2026 » NEWS ARCHIVE » Year 2024 » 20241001 – XDESK – Citrix Price Increases
XDESK Price Change Notification (PCN) Upcoming adjustment in the pricing of our XDESK product to all Clients, will take effect starting 1st Nov, 2024. This change is necessary due to an increase in the cost of a key component used within XDESK—the Citrix…
Citrix Mission
XDESK » Resources » Citrix Mission
Citrix Mission: Empowering Secure, Flexible Workplaces Citrix’s mission is to create secure, flexible, and productive digital workspaces that enable businesses and enterprises to provide seamless, secure access to the resources employees need—anytime,…
Price List
XFORCE » Price List
XFORCE PRICE LIST Item AUD Ex-Tax Units Frequency XPC $10 Per Machine Monthly XACCESS – MFA – Multi-Factor Authentication $6 Per User Monthly XACCESS – Site Key $85 + $10 Each – Per Site Once-Off + Monthly XACCESS – Hardware…
Price List
XDESK » Price List
XDESK PRICE LIST Basic No. of Users 5 to 50 51 to 150 151+ Per User – Weekly $22.75 $20.47 $18.43 Per User – Monthly $98.82 $88.94 $80.05 Enterprise No. of Users 5 to 50 51 to 150 151+ Per User – Weekly $41.74 $37.57 $33.82 Per…
Price List
XDEVICE » Price List
XDEVICE – Price List Monthly subscription pricing by device category (ex…
Price List
XCLOUD » Price List
XCLOUD Products & Pricing Core services catalogue (excluding taxes) Product Summary Prices are ex-GST unless stated This page provides a quick reference for common XCLOUD services. Where pricing varies by size or usage, a calculator or schedule link…
Price List
XVOICE » Price List
XVOICE – Core Components Description Activation Monthly Notes Virtual Phone System (PABX) $500 $50 Phone System Extension $35 $5 Phone System Extension + Unlimited Calls Plan1 $35 $19.95 Telstra SIM…
Price List
XNET » Price List
XNET – GENERAL SERVICES PRICE LIST XNET Product Description Price Monthly XNET – Virtual Router Unlimited Public Bandwidth Up and Down 24×7 Help Desk Priority Support from certified Mikrotik technical experts Get Setup Fast – The…
20250815 – XCLOUD – Data Center Hardware Incident
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250815 – XCLOUD – Data Center Hardware Incident
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY INCIDENT START DATE 20250815 INCIDENT START TIME (HH:MM) …
Testing Toolkit
XDESK » Testing Toolkit
XDESK — Visual & Performance Testing Toolkit UHD 8K testing videos, visual app checks, speed tests, and…
20230711 – Microsoft Price Hikes
NEWS – 2026 » NEWS ARCHIVE » Year 2023 » 20230711 – Microsoft Price Hikes
XSTRA has been informed by Ingram Micro (AU) that Microsoft (USA) intend to increase pricing by at least 9% beginning 1st September for Australian Clients. XSTRA will need to make adjustments accordingly, starting with next months invoice runs (August 2023). XSTRA will…
20260327 – XNET – Telstra Price Change Notification
NEWS – 2026 » 20260327 – XNET – Telstra Price Change Notification
Telstra Mobile SIM – Price Change Notification (PCN) Information relating to XSTRA services that utilise Telstra-backed mobile connectivity Overview: Telstra has announced pricing adjustments to a number of its mobile plans effective 5 May…
20250217 – 2025 Microsoft Office 365 – Price Changes
NEWS – 2026 » NEWS ARCHIVE » Year 2025 » 20250217 – 2025 Microsoft Office 365 – Price Changes
Price Change Notification (PCN) Upcoming Microsoft 365 Licensing Changes and Options Dear Clients, XSTRA is required to inform you of upcoming changes to Microsoft 365 licensing and pricing that may impact your…
Year 2024
NEWS – 2026 » NEWS ARCHIVE » Year 2024
20241121 – RSA and AES Encryption is now useless 20241001 – XDESK – Citrix Price Increases 20240509 – Microsoft 365 – Teams Removal 20240530 – Google says “Microsoft unable to protect its clients” 20240523 –…
XDESK – Enterprise
XDESK » XDESK – Enterprise
XDESK – Enterprise Citrix Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for Work-From-Anywhere enterprise level power users who require optimum: Security – When…
XDESK – Basic
XDESK » XDESK – Basic
XDESK – Basic Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for entry-level and front-line administration users with: Light SaaS needs Light browser workloads Low…
XDESK – Enterprise Browser
XDESK » XDESK – Enterprise Browser
XDESK – Enterprise Browser Citrix Enterprise Browser – Per User – Per Month Scenario Fit For Users who only work in a Browser and require all of the Security, Safety and Performance that Citrix…
Terms & Conditions
XCLOUD » Terms & Conditions
XCLOUD – Service Notes 1) General Disk increases (no cost): Disk volume size increases can be coordinated via our Service Desk by raising a ticket. There is no charge for standard increase requests. Disk decreases (billable and more involved):…
Backup & Recovery
XFORCE » Backup & Recovery
XCLOUD – Backup & Recovery Immutable Backups Dooms Day Backups
Overview
XCLOUD » Overview
XCLOUD – Infrastructure as a Service (IaaS) Cloud solution options explained: Public, Private, and Hybrid — designed and supported by XSTRA. Overview XCLOUD provides Clients with infrastructure products and services to host compute workloads…
Backup & Recovery
XCLOUD » Backup & Recovery
XCLOUD – Backup & Disaster Recovery Protocol Backup architecture, retention options, replication add-ons, and recovery guidance for XCLOUD workloads. Overview Scope: XCLOUD hosted workloads Ransomware: It can’t attack what it…
Immutable Backups
XFORCE » Backup & Recovery » Immutable Backups
Back up anything, protect everything — forever. XSTRA’s Immutable Backup uses Wasabi Cloud Storage and provides uncompromising long-term protection of your critical files — whether they live on Virtual Machines hosted in XCLOUD, in Public Clouds (think Azure…
Browser Based Apps
XDESK » Resources » Browser Based Apps
Why Citrix Technologies Matter in a 100% Cloud-Based World Some users may believe that relying solely on cloud-based services—such as Microsoft 365, Google Workspace, or other SaaS applications—eliminates the need for solutions like Citrix. However, this is a…
Passwords
XDESK » Resources » Passwords
How to Access the Change Password Screen in Remote Sessions ️ For Citrix Users ➡️ Use the Citrix Toolbar If you’re using the Citrix Workspace App on Windows or Mac: Look for the Citrix session toolbar at the top or side of your screen. Click on…
Dooms Day Backups
XFORCE » Backup & Recovery » Dooms Day Backups
Overview Although our XCLOUD Backup and Recovery solution provides excellent protection, we recognise the need for a truly air-gapped backup option for extreme scenarios. The Dooms Day Backup service is designed for clients who want to take data resilience to the next…
20250522 – XDESK – Intermittent Performance
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250522 – XDESK – Intermittent Performance
SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Citrix START DATE 20250522…
Overview
XDESK » Overview
XDESK – Overview Secure Virtual Apps, Desktops & Browsers – fully managed by XSTRA …
Resources
XDESK » Resources
Passwords Citrix Mission Browser Based Apps The Future of Workspaces Security Videos File Explorer – Search Hints PDF Software AutoCAD Sites Used For XDESK Development
Overview
XFORCE » Overview
Clients today have users working from more locations than ever before—at home, on the road, or in the corporate office. This distributed workforce increases exposure to a growing range of threats that can compromise operations, data, and critical applications.…
XNET NBN Plus – Technical Brief
XNET » XNET NBN Plus » XNET NBN Plus – Technical Brief
XSTRA is an Australian Carrier and ISP XSTRA prides itself on building what it sells. This has allowed us to build technical teams who have a deep understanding of the technologies we sell to customers. XNET NBN Plus is our Internet access service to Clients already…
XDESK Software
XDESK » XDESK Software
Description Link Citrix Workspace App for Windows – Nov 3rd 2025 – Version 2508.10 Remote Display Analyzer
20251222 – Data Center Based Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20251222 – Data Center Based Outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 20251222 INCIDENT START TIME (HH:MM) Approx: 09:00 INCIDENT END DATE 20251222 INCIDENT END TIME (HH:MM) …
20260516 – Hard Drive Replaced – Backups Suspended
XCARE » Service Disruption Notices (SDN’s) » OPEN SDN’s » 20260516 – Hard Drive Replaced – Backups Suspended
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 20260515 INCIDENT START TIME (HH:MM) Approx: 09:00 INCIDENT END DATE INCIDENT END TIME (HH:MM) …
DNSFilter
XFORCE » DNSFilter
DNSFilter – Smart, Fast, and Cloud-Delivered Protection DNSFilter is a cloud-based DNS security solution that protects users from accessing malicious or harmful websites—before connections are even established. As the first line of defense in your network,…
X365-PLUS
X365 » X365-PLUS
X365 Plus A better way to run Microsoft 365 — with protection, backup, and real support …
Equipment Architecture Policy
XCARE » Equipment Architecture Policy
Device / OS Support & Citrix App Protection Matrix Approved platforms for local use and XDESK access, including Citrix App Protection capabilities. Device / OS Approved for Local Use XDESK Virtual Desktop Supported App Protection —…
CLOSED SDN’s
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s
20251222 – Data Center Based Outage 20250819 – XDESK – Cloud Drive Mapper Issues 20250815 – XCLOUD – Data Center Hardware Incident 20250810 – XACCESS Outage 20250804 – Core router outage 20250604 – Data Center…
XPC
XFORCE » XPC
Current XPC Version 6.5.3 – (includes Citrix Workspace App for Windows – Nov 3rd 2025 – Version 2508.10) AIM Complete Elimination of Windows Endpoint Security Risks Overview XSTRA has…
Year 2025
NEWS – 2026 » NEWS ARCHIVE » Year 2025
20250217 – 2025 Microsoft Office 365 – Price Changes
Year 2023
NEWS – 2026 » NEWS ARCHIVE » Year 2023
20230901 – Classic Windows Vista Parody Video 20230817 – Networking Essentials Guide 20230816 – XDESK Enterprise – Official Launch Date 20230711 – Microsoft Price Hikes
XCONNECT
XDEVICE » XCONNECT
XCONNECT is XSTRA’s system tray tool (the blue X icon near the Windows clock). It gives users and the XSTRA Help Desk a fast way to send and view messages, get PC details, and change passwords – without hunting through Windows. Quick access: Right-click the blue…
XDEVICE
XDEVICE
Overview Price List XDEVICE – PC & Server XDEVICE – Printer XDEVICE Software XCONNECT Maintenance Schedule Terms & Conditions
XFORCE
XFORCE
Overview Price List Essential 8 XPC XACCESS DNSFilter Vulnerability Scanning & Remediation Services Backup & Recovery Resources Terms & Conditions
XDESK
XDESK
Overview Price List XDESK – Basic XDESK – Enterprise XDESK – Enterprise Browser XDESK vs XDEVICE XDESK Software Testing Toolkit Resources Terms & Conditions
Terms & Conditions
XVOICE » Terms & Conditions
1. CUSTOMER SERVICE GUARANTEE (CSG) WAIVER NOTICE The Customer Service Guarantee (CSG), outlined in the Telecommunications Act 1997, provides eligible customers with specific rights in relation to standard fixed-line telephone services. These rights…
20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
Some clients are reporting issues with CONGESTION on their phone systems. This is a symptom of additional load on lines linking all carriers as a result of staff being sent home to work. While this incident is extraordinary due to Covid-19, XSTRA is working around…
20200325 – XSTRA’s COVID19 Business Continuity Plan
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200325 – XSTRA’s COVID19 Business Continuity Plan
25th March 2020 INTRODUCTION As a provider of Telecommunications and IT infrastructure services, XSTRA is an Essential Business and we will operate as normal at this stage Our Customers are our primary concern at this time. Helping them through this period is…
Equipment Procurement Service
XPARTS » Equipment Procurement Service
XSTRA offers Clients a procurement service for the acquisition of products and services This is a co-operative activity where XSTRA acts as the technical adviser and trusted negotiator to the Client, ensuring a value-driven outcome is achieved for the Clients next…
Terms & Conditions
XDESK » Terms & Conditions
XDESK – Terms & Conditions Security baseline, session controls, account lifecycle rules, and support boundaries for XDESK. Overview This page outlines the baseline policies applied to XDESK (hosted desktops and remote app access). These policies…
Essential 8
XFORCE » Essential 8
Essential Eight: What Your Business Needs to Know The Essential Eight are eight practical mitigation strategies developed by the Australian Signals Directorate (ASD) through the Australian Cyber Security Centre (ACSC) to reduce the likelihood and impact of common…
Terms and Conditions of Trade
ABOUT » Legal & Finance » Terms and Conditions of Trade
XSTRA – Global General Terms & Conditions of Trade Authoritative trading terms governing all XSTRA services and engagements, including formal revision history. 1) General This page provides a concise revision history summary for XSTRA’s…
Overview
XPARTS » Overview
Transform Your Technology Procurement with XSTRA At XSTRA, we understand that acquiring the right hardware and software—collectively known as “Equipment” under our Terms & Conditions of Trade—is crucial for your business’s success. This is why we…
Vulnerability Scanning & Remediation Services
XFORCE » Vulnerability Scanning & Remediation Services
Why Microsoft Updates Are Not Enough Microsoft Updates are essential for patching Windows operating systems, but they only address Microsoft-supplied fixes. They do not detect risks such as misconfigurations, third-party application vulnerabilities, or other CVE…
PDF Software
XDESK » Resources » PDF Software
PDFElement vs Adobe Acrobat Comparison PDFElement vs Adobe Acrobat At XSTRA, we help clients maximize their IT budgets by reducing high software licensing costs. Many clients are caught in Adobe’s costly subscription model, which…
Support Scope Policy
XCARE » Support Scope Policy
XSTRA — Software Support Boundaries & Engagement Protocols Clear responsibilities, third-party engagement options, and billing alignment Purpose Applies to third-party apps & hardware This page clarifies where XSTRA’s responsibility…
AutoCAD
XDESK » Resources » AutoCAD
AutoCAD Optimization, Standards Management, Multi-User Access Solutions, and Naming Constraints body { font-family: Arial, sans-serif; line-height: 1.6; margin: 20px; color: #333; } …
Rates & Charges – Schedule 1
ABOUT » Rates & Charges – Schedule 1
XSTRA Rates & Charges Schedule of standard service rates, travel and procurement charges (excluding taxes) Working Hours Australian Eastern Standard Time (UTC +10 AEST) Definition Details Standard Working Hours Mon to Fri, non-public holidays,…
Guide: PKI, SSL/TLS & Certificates
XFORCE » Resources » Guide: PKI, SSL/TLS & Certificates
PKI, SSL/TLS & Certificates – Quick Reference for Techs Use this as a fast refresher on PKI concepts, X.509 certificates, common file types and rollout steps for public, internal, MikroTik and self-signed certificate deployments. …
Konnekt for SharePoint
X365 » Add Ons » Konnekt for SharePoint
Summary If a Client decides to proceed with SharePoint for document storage, XSTRA recommends using Konnekt. XSTRA’s policy may evolve as we continue development of our in-house solution XFILES. Konnekt maps Microsoft 365 cloud storage (SharePoint Online and…
Overview
XCRM » Overview
The Managed Services Provider (MSP) market is forecast to reach $329.1 Billion dollars by 2025 – Ref. Targeted at this MSP market, CIOCTO is a multi-tenant cloud-based Information Technology Service Management (ITSM) platform and control plane, that is fully…
XNET NBN Plus – CIS
XNET » XNET NBN Plus » XNET NBN Plus – CIS
Critical Information Summary (CIS) Service To Be Provided Business Grade Broadband supplied by AAPT care of NBN Co. Download Speed 50 Mbps Upload Speed 20 Mbps Are Faster Speeds Available? Yes %…
XNET Rural Fiber – Technical Brief
XNET » XNET Rural Fiber » XNET Rural Fiber – Technical Brief
This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…
Pricing
X365 » Pricing
Microsoft Office 365 NCE Plans Compared Microsoft 365 Business Office 365 Enterprise Microsoft 365 Business Basic Business Standard Business Premium Apps for Business Office 365 F3 Office 365 E1 Office 365 E3 Office 365…