PUBLIC

Table of Contents

PUBLIC

1. WELCOME
2. LATEST NEWS
3. ABOUT
- 3.1. Our Mission
- 3.2. Why XSTRA
- 3.3. Who Are We
- 3.4. What Do We Do
- 3.5. How Do We Do IT
- 3.6. How We Give Back
- 3.7. Our Skill Sets
- 3.8. Create Your Free Account
- 3.9. Company Information
- 3.10. Contact Information
- 3.11. Terms and Conditions of Trade
- 3.12. Credit Policy – Australia
- 3.13. Rates & Charges – Schedule 1
- 3.14. Invoicing Explained
- 3.15. Invoicing Explained – Legacy
- 3.16. Invoicing Formats
- 3.17. Financial Hardship Policy
- 3.18. Join The Team
- 3.19. Legal
4. XCARE
- 4.1. Overview
- 4.2. Workflow
- 4.3. Remote Assistance – XMESH
- 4.4. Tech Folder – Public
- 4.5. Service Disruption Notices (SDN’s)
  - 4.5.1. OPEN SDN’s
  - 4.5.2. CLOSED SDN’s
- 4.6. Rates & Charges – Schedule 1
- 4.7. Terms & Conditions
5. XRACK
- 5.1. Overview
- 5.2. Price List
- 5.3. Backup Security
- 5.4. Resources
  - 5.4.1. XRACK Competitive Analysis Report
6. XNET
- 6.1. Price List
- 6.2. XNET NBN Plus
- 6.3. XNET Rural Fiber
  - 6.3.1. XNET Rural Fiber – CIS
  - 6.3.2. XNET Rural Fiber – Technical Brief
- 6.4. Resources
- 6.5. Terms & Conditions
7. XVOICE
- 7.1. Price List
- 7.2. Features
- 7.3. Soft Clients
- 7.4. Resources
- 7.5. Terms & Conditions
8. XDEVICE
- 8.1. Overview
- 8.2. Price List
- 8.3. Download
- 8.4. XDEVICE – Server Edition
- 8.5. XDEVICE – PC Edition
- 8.6. XDEVICE – Printer Edition
- 8.7. Maintenance Schedule
  - 8.7.1. Back End
- 8.8. Terms & Conditions
9. XCLOUD
- 9.1. Overview
- 9.2. Comparison
- 9.3. Price List
- 9.4. Download
- 9.5. XCLOUD – Basic
- 9.6. XCLOUD – Enterprise
- 9.7. XCLOUD – Enterprise Browser
- 9.8. XDESKTOP
- 9.9. XACCESS
- 9.10. XDEVICE vs XCLOUD
- 9.11. Resources
- 9.12. Terms & Conditions
10. X365
- 10.1. Overview
- 10.2. Pricing
- 10.3. Pricing – Mailbox Only
- 10.4. X365-PLUS
- 10.5. SharePoint – Considerations
- 10.6. What Office Product Do I Need?
- 10.7. Add Ons
  - 10.7.1. ProofPoint – ATP Replacement
- 10.8. Resources
- 10.9. Terms & Conditions
11. XCAM
- 11.1. Overview
- 11.2. Price List
12. XBACKUP
- 12.1. Overview
13. XFORCE
- 13.1. Overview
- 13.2. Price List
- 13.3. XFORCE Bitwarden Plus
  - 13.3.1. Browser Extension Setup
- 13.4. XNET – Security Division
  - 13.4.1. XNETSecure
  - 13.4.2. Cisco Umbrella
14. XPARTS
- 14.1. Overview
- 14.2. Equipment Procurement Service
15. XCRM
- 15.1. Preamble
- 15.2. Overview
- 15.3. Version 5 Login
- 15.4. Ticket – Information
16. PERFORMANCE METRICS
- 16.1. Overview
- 16.2. Live Net Promoter Scores
- 16.3. XREPORTS
- 16.4. Tickets
  - 16.4.1. Average Handling Time
  - 16.4.2. First Call Resolution
17. NEWS – 2024
- 17.1. 20241121 – RSA and AES Encryption is now useless
- 17.2. 20241001 – XCLOUD – Citrix Price Increases
- 17.3. 20240530 – Google says “Microsoft unable to protect its clients”
- 17.4. 20240523 – OpenAI Under Attack – ChatGPT Down
- 17.5. 20240510 – Google Cloud Deletes 620,000 Members Data
- 17.6. 20240509 – Microsoft 365 – Teams Removal
- 17.7. 20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
- 17.8. 20240113 – The Top 10 Reasons Why You Should Avoid SharePoint
- 17.9. NEWS ARCHIVE

3. ABOUT

Our Mission
Why XSTRA
Who Are We
What Do We Do
How Do We Do IT
How We Give Back
Our Skill Sets
Create Your Free Account
Company Information
Contact Information
Terms and Conditions of Trade
Credit Policy – Australia
Rates & Charges – Schedule 1
Invoicing Explained
Invoicing Explained – Legacy
Invoicing Formats
Financial Hardship Policy
Join The Team
Legal

3.1. Our Mission

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