PUBLIC

Table of Contents

PUBLIC

1. WELCOME
2. CLIENT TESTIMONIALS
- 2.1. AUSTRALIAWOW
3. XSTRA
- 3.1. Why XSTRA
- 3.2. Who Are We
- 3.3. What Do We Do
- 3.4. How Do We Do IT
- 3.5. How Can We Help You?
- 3.6. Create Your Free Account
- 3.7. Global Contact Information
- 3.8. Global Company Information
- 3.9. Community
- 3.10. Our Vendor Partners
- 3.11. Global General Terms and Conditions of Trade Agreement
- 3.12. Schedule 1 – Rates & Charges
- 3.13. Credit Policy – Australia
- 3.14. Financial Hardship Policy – Australia
- 3.15. Equipment Procurement Service Policy
- 3.16. Join The Team
- 3.17. Legal
4. XCRM
- 4.1. Overview
- 4.2. 12 Week Sprint – 31st August to 21st November 2020
- 4.3. Login
- 4.4. Change Log
- 4.5. API
5. XRACK
- 5.1. Overview
- 5.2. Pricing
- 5.3. Disaster Recovery Protocol
6. XNET
- 6.1. XNET Home Fiber Plus – Brookfield Project
  - 6.1.1. Order Form – XNET Home Fiber Plus + NBN
- 6.2. XNET Global Fair Use Policy
7. XVOICE
- 7.1. XVOICE Call Rates
- 7.2. XVOICE Soft Clients
- 7.3. Telstra Mobile Plan Deals – Public Version
- 7.4. Help Topics
  - 7.4.1. FreePBX VoiceMail Guide
  - 7.4.2. FreePBX Feature Codes
8. XCLOUD
- 8.1. Overview
- 8.2. XCLOUD Desktop Portal for Customers
- 8.3. Windows Virtual Desktops
- 8.4. Resources
9. X365
- 9.1. Office 365
  - 9.1.1. O365 System Requirements
- 9.2. Microsoft 365
- 9.3. MATRIX – Office 365 vs Microsoft 365 Comparison
10. XCARE
- 10.1. TeamViewer Download
11. XFA
12. LIVE PERFORMANCE METRICS
- 12.1. Tickets
  - 12.1.1. Average Handling Time
  - 12.1.2. First Call Resolution
- 12.2. Net Promoter Scores
13. NEWS
- 13.1. 20200704 – COVID-19, The Ultimate Control Weapon
- 13.2. 20200620 – FaceBook’s Latest Attack On Your Privacy
- 13.3. 20200619 – Australia Targeted – Cyber attack targeting Australian networks
- 13.4. 20200615 – A Bad Year So Far for Office 365 Uptime
- 13.5. 20200610 – Widespread outage hits IBM Cloud
- 13.6. 20200604 – Think Your Data In The Cloud Is Safe?
- 13.7. NEWS ARCHIVE
  - 13.7.1. XSTRA
    - 13.7.1.1. Year 2020
  - 13.7.2. GLOBAL
    - 13.7.2.1. Year 2020
      - 13.7.2.1.1. 20200524 – Apple Still Spying On Customers
      - 13.7.2.1.2. 20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web
14. SERVICE DISRUPTION NOTICES
- 14.1. OPEN NOTICES
  - 14.1.1. 20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000
- 14.2. CLOSED NOTICES
15. Technical Stack Training Pathways

3. XSTRA

2.1. AUSTRALIAWOW

Why XSTRA
Who Are We
What Do We Do
How Do We Do IT
Global Contact Information
Global Company Information
Our Vendor Partners
Global General Terms and Conditions of Trade Agreement
Schedule 1 – Rates & Charges
Credit Policy – Australia
Financial Hardship Policy – Australia
Equipment Procurement Service Policy
Join The Team
Legal

Revision: 13

Last modified: Jul 23, 2020

2.1. AUSTRALIAWOW

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