PUBLIC

Table of Contents

PUBLIC

1. WELCOME
- 1.1. What’s New
2. CLIENT TESTIMONIALS
- 2.1. AUSTRALIAWOW
3. XSTRA
- 3.1. Why XSTRA
- 3.2. Who Are We
- 3.3. What Do We Do
- 3.4. How Do We Do IT
- 3.5. How We Give Back
- 3.6. Create Your Free Account
- 3.7. Global Contact Information
- 3.8. Global Company Information
- 3.9. Community
- 3.10. Our Vendor Partners
- 3.11. Global General Terms and Conditions of Trade Agreement
  - 3.11.1. Revisions
- 3.12. Schedule 1 – Rates & Charges
- 3.13. Credit Policy – Australia
- 3.14. Invoicing Explained
- 3.15. Invoicing Formats
- 3.16. Financial Hardship Policy – Australia
- 3.17. Equipment Procurement Service Policy
- 3.18. Public Technology Platforms Policy
- 3.19. Join The Team
- 3.20. Legal
4. XCRM
- 4.1. Overview
- 4.2. Version 3 Login
5. LIVE PERFORMANCE METRICS
- 5.1. Data Lake
- 5.2. Net Promoter Scores
- 5.3. XREPORTS
- 5.4. Tickets
  - 5.4.1. Average Handling Time
  - 5.4.2. First Call Resolution
6. XCARE
- 6.1. Overview
- 6.2. Workflow
- 6.3. TeamViewer Access
- 6.4. Public Tech Folder
7. XRACK
- 7.1. Overview
- 7.2. Costs Simulator
- 7.3. Disaster Recovery Protocol (DRP)
8. XNET
- 8.1. XNET NBN Plus
- 8.2. XNET Rural Fiber
  - 8.2.1. XNET Rural Fiber – CIS
  - 8.2.2. XNET Rural Fiber – Technical Brief
- 8.3. XNET Global Fair Use Policy
9. XVOICE
- 9.1. XVOICE Call Rates
- 9.2. XVOICE Soft Clients
- 9.3. Telstra Mobile Plan Deals – Public Version
- 9.4. Resources
- 9.5. Porting Process
- 9.6. XVOICE Terms & Conditions
10. XDEVICE
- 10.1. Overview
11. XCLOUD
- 11.1. Overview
- 11.2. Client Portals & Format Standards
- 11.3. Windows Virtual Desktops
12. X365
- 12.1. Features Explained
  - 12.1.1. System Requirements
- 12.2. Security Benefits
- 12.3. Features Matrix
- 12.4. Licensing
- 12.5. Exchange
- 12.6. SharePoint Constraints
- 12.7. Enable Microsoft MFA Procedure
13. NEWS
- 13.1. 20201114 – COVID-19 – The Numbers
- 13.2. 20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail
- 13.3. 20200704 – COVID-19, The Ultimate Control Weapon
- 13.4. 20200620 – FaceBook’s Latest Attack On Your Privacy
- 13.5. 20200619 – Australia Targeted – Cyber attack targeting Australian networks
- 13.6. 20200615 – A Bad Year So Far for Office 365 Uptime
- 13.7. 20200610 – Widespread outage hits IBM Cloud
- 13.8. 20200604 – Think Your Data In The Cloud Is Safe?
- 13.9. 20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
- 13.10. 20200524 – Apple Still Spying On Customers
- 13.11. 20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web
- 13.12. 20200325 – XSTRA’s COVID19 Business Continuity Plan
- 13.13. 20200122 – XSTRA Supports Children with Kidney Disease
- 13.14. NEWS ARCHIVE
  - 13.14.1. Year 2020
14. SERVICE DISRUPTION NOTICES (SDN’s)
- 14.1. OPEN SDN’s
  - 14.1.1. 20210305 – XNET – AUSTRALIA – Brookfield Service outage
- 14.2. CLOSED SDN’s

3. XSTRA

2.1. AUSTRALIAWOW

Why XSTRA
Who Are We
What Do We Do
How Do We Do IT
How We Give Back
How Can We Help You?
Create Your Free Account
Global Contact Information
Global Company Information
Community
Our Vendor Partners
Global General Terms and Conditions of Trade Agreement
Schedule 1 – Rates & Charges
Credit Policy – Australia
Invoicing Explained
Invoicing Formats
Financial Hardship Policy – Australia
Equipment Procurement Service Policy
Public Technology Platforms Policy
Join The Team
Legal

Revision: 23

Last modified: Apr 02, 2021

2.1. AUSTRALIAWOW

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