PUBLIC

Table of Contents

PUBLIC

1. WELCOME
- 1.1. What’s New
2. CLIENT TESTIMONIALS
- 2.1. AUSTRALIAWOW
3. XSTRA
- 3.1. Why XSTRA
- 3.2. Who Are We
- 3.3. What Do We Do
- 3.4. How Do We Do IT
- 3.5. How We Give Back
- 3.6. Our Skill Sets
- 3.7. Create Your Free Account
- 3.8. Global Contact Information
- 3.9. Global Company Information
- 3.10. Community
- 3.11. Terms and Conditions of Trade
- 3.12. Credit Policy – Australia
- 3.13. Invoicing Explained
- 3.14. Invoicing Formats
- 3.15. Financial Hardship Policy
- 3.16. Join The Team
- 3.17. Legal
4. XCARE
- 4.1. Overview
- 4.2. Workflow
- 4.3. Schedule 1 – Rates & Charges
- 4.4. Remote Assistance
- 4.5. Service Disruption Notices (SDN’s)
  - 4.5.1. OPEN SDN’s
  - 4.5.2. CLOSED SDN’s
- 4.6. Tech Folder – Public
- 4.7. Terms & Conditions
5. LIVE PERFORMANCE METRICS
- 5.1. Overview
- 5.2. Net Promoter Scores
- 5.3. XREPORTS
- 5.4. Tickets
  - 5.4.1. Average Handling Time
  - 5.4.2. First Call Resolution
6. XRACK
- 6.1. Overview
- 6.2. Price List
- 6.3. Backup Options
7. XNET
- 7.1. XNET NBN Plus
- 7.2. XNET Rural Fiber
  - 7.2.1. XNET Rural Fiber – CIS
  - 7.2.2. XNET Rural Fiber – Technical Brief
- 7.3. XNET Tester Prototypes
- 7.4. XNET Global Fair Use Policy
- 7.5. How To Find The MAC Address Of Your Device
- 7.6. Terms & Conditions
8. XVOICE
- 8.1. Price List
- 8.2. Telstra SIM Pricing
- 8.3. Soft Clients
  - 8.3.1. Microsoft Teams
  - 8.3.2. Bria
- 8.4. Resources
- 8.5. Porting Process
- 8.6. Terms & Conditions
9. XDEVICE
- 9.1. Overview
- 9.2. Price List
- 9.3. XDEVICE – PC Care
- 9.4. XDEVICE – Printer Care
- 9.5. Maintenance Schedule
10. XCLOUD
- 10.1. Overview
- 10.2. Price List
- 10.3. XCLOUD – Tier 1
- 10.4. Terms & Conditions
11. X365
- 11.1. Pricing
- 11.2. Microsoft 365 NCE
- 11.3. Features Explained
  - 11.3.1. System Requirements
- 11.4. Security Benefits
- 11.5. Features Matrix
- 11.6. Licensing
- 11.7. Exchange
- 11.8. SharePoint Constraints
- 11.9. Enable Microsoft MFA Procedure
- 11.10. Shared Mailboxes
12. XVAULT
- 12.1. Overview
- 12.2. XRACK Disaster Recovery Protocol (DRP)
13. XFORCE
- 13.1. Overview
- 13.2. Price List
- 13.3. XNET – Security Division
  - 13.3.1. XNETSecure
  - 13.3.2. Cisco Umbrella
- 13.4. Cloud Vault
- 13.5. Multi-Factor Authentication
14. XPARTS
- 14.1. Overview
- 14.2. Equipment Procurement Service
- 14.3. File & Data Management Solutions
  - 14.3.1. FileCloud
15. XCRM
- 15.1. Preamble
- 15.2. Overview
- 15.3. Version 5 Login
16. XBOT
17. NEWS
- 17.1. 20211013 – 2021 Telecommunications Embargo
- 17.2. 20210708 – MSP – Industry Best Practice Report
- 17.3. 20210708 – COVID-19 – By The Numbers
- 17.4. NEWS ARCHIVE
  - 17.4.1. Year 2020
18.

3. XSTRA

Why XSTRA
Who Are We
What Do We Do
How Do We Do IT
How We Give Back
Our Skill Sets
How Can We Help You?
Create Your Free Account
Global Contact Information
Global Company Information
Community
Terms and Conditions of Trade
Credit Policy – Australia
Invoicing Explained
Invoicing Formats
Financial Hardship Policy
Join The Team
Legal

Revision: 27

Last modified: Sep 14, 2022

2.1. AUSTRALIAWOW

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