PUBLIC

Table of Contents

PUBLIC

1. WELCOME
2. CLIENT TESTIMONIALS
- 2.1. AUSTRALIAWOW
3. XSTRA
- 3.1. Why XSTRA
- 3.2. Who Are We
- 3.3. What Do We Do
- 3.4. How Do We Do IT
- 3.5. How We Give Back
- 3.6. Our Skill Sets
- 3.7. Create Your Free Account
- 3.8. Global Contact Information
- 3.9. Global Company Information
- 3.10. Community
- 3.11. Terms and Conditions of Trade
- 3.12. Schedule 1 – Rates & Charges
- 3.13. Credit Policy – Australia
- 3.14. Invoicing Explained
- 3.15. Invoicing Formats
- 3.16. Financial Hardship Policy
- 3.17. Equipment Procurement Service
- 3.18. Join The Team
- 3.19. Legal
4. XCRM
- 4.1. Preamble
- 4.2. Overview
- 4.3. Version 4 Login
5. LIVE PERFORMANCE METRICS
- 5.1. Overview
- 5.2. Net Promoter Scores
- 5.3. XREPORTS
- 5.4. Tickets
  - 5.4.1. Average Handling Time
  - 5.4.2. First Call Resolution
6. XCARE
- 6.1. Overview
- 6.2. Workflow
- 6.3. Remote Assistance
- 6.4. Public Tech Folder
7. XRACK
- 7.1. Overview
- 7.2. Price List
- 7.3. Backup Options
8. XNET
- 8.1. XNET NBN Plus
- 8.2. XNET Rural Fiber
  - 8.2.1. XNET Rural Fiber – CIS
  - 8.2.2. XNET Rural Fiber – Technical Brief
- 8.3. XNET Global Fair Use Policy
- 8.4. How To Find The MAC Address Of Your Device
9. XVOICE
- 9.1. Price List
- 9.2. Telstra Pricing
- 9.3. Soft Clients
  - 9.3.1. Microsoft Teams
  - 9.3.2. Bria
- 9.4. Resources
- 9.5. Porting Process
- 9.6. Terms & Conditions
10. XDEVICE
- 10.1. Overview
- 10.2. Price List
- 10.3. XDEVICE – PC Care
- 10.4. XDEVICE – Printer Care
- 10.5. Maintenance Schedule
11. XCLOUD
- 11.1. Overview
- 11.2. Price List
- 11.3. XCLOUD – Tier 1
- 11.4. Terms & Conditions
12. X365
- 12.1. Features Explained
  - 12.1.1. System Requirements
- 12.2. Security Benefits
- 12.3. Features Matrix
- 12.4. Licensing
- 12.5. Exchange
- 12.6. SharePoint Constraints
- 12.7. Enable Microsoft MFA Procedure
13. XVAULT
- 13.1. Overview
- 13.2. XRACK Disaster Recovery Protocol (DRP)
14. XFORCE
- 14.1. Overview
- 14.2. Price List
- 14.3. Network Security Division
  - 14.3.1. Cisco Umbrella
15. XPARTS
- 15.1. Overview
- 15.2. File & Data Management Solutions
  - 15.2.1. FileCloud
16. NEWS
- 16.1. 20211013 – 2021 Telecommunications Embargo
- 16.2. 20210708 – MSP – Industry Best Practice Report
- 16.3. 20210708 – COVID-19 – By The Numbers
- 16.4. NEWS ARCHIVE
  - 16.4.1. Year 2020
17. SERVICE DISRUPTION NOTICES (SDN’s)
- 17.1. OPEN SDN’s
  - 17.1.1. 20211206 – XNET Rural – Brookfield – Fiber Cut
- 17.2. CLOSED SDN’s

3. XSTRA

2.1. AUSTRALIAWOW

Why XSTRA
Who Are We
What Do We Do
How Do We Do IT
How We Give Back
Our Skill Sets
How Can We Help You?
Create Your Free Account
Global Contact Information
Global Company Information
Community
Terms and Conditions of Trade
Schedule 1 – Rates & Charges
Credit Policy – Australia
Invoicing Explained
Invoicing Formats
Financial Hardship Policy
Equipment Procurement Service Policy
Join The Team
Legal

Revision: 25

Last modified: Sep 16, 2021

2.1. AUSTRALIAWOW

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