PUBLIC

Table of Contents

PUBLIC

1. WELCOME
2. LATEST
3. CLIENTS
4. ABOUT
- 4.1. Why XSTRA
- 4.2. Who Are We
- 4.3. What Do We Do
- 4.4. How Do We Do IT
- 4.5. How We Give Back
- 4.6. Our Skill Sets
- 4.7. Create Your Free Account
- 4.8. Contact Information
- 4.9. Company Information
- 4.10. Terms and Conditions of Trade
- 4.11. Credit Policy – Australia
- 4.12. Invoicing Explained – V1
- 4.13. Invoicing Explained – V2
- 4.14. Invoicing Formats
- 4.15. Financial Hardship Policy
- 4.16. Join The Team
- 4.17. Legal
5. XCARE
- 5.1. Overview
- 5.2. Workflow
- 5.3. Schedule 1 – Rates & Charges
- 5.4. Remote Assistance
- 5.5. Tech Folder – Public
- 5.6. Terms & Conditions
- 5.7. Service Disruption Notices (SDN’s)
  - 5.7.1. OPEN SDN’s
  - 5.7.2. CLOSED SDN’s
6. XRACK
- 6.1. Overview
- 6.2. Price List
- 6.3. Backup Options
- 6.4. Resources
  - 6.4.1. XRACK Competitive Analysis Report
7. XNET
- 7.1. Price List
- 7.2. XNET NBN Plus
- 7.3. XNET Rural Fiber
  - 7.3.1. XNET Rural Fiber – CIS
  - 7.3.2. XNET Rural Fiber – Technical Brief
- 7.4. Terms & Conditions
- 7.5. Resources
8. XVOICE
- 8.1. Price List
- 8.2. Features
- 8.3. Soft Clients
- 8.4. Resources
- 8.5. Terms & Conditions
9. XDEVICE
- 9.1. Overview
- 9.2. Price List
- 9.3. XDEVICE – PC Care
- 9.4. XDEVICE – Printer Care
- 9.5. Maintenance Schedule
- 9.6. Terms & Conditions
10. XCLOUD
- 10.1. Overview
- 10.2. Price List
- 10.3. XCLOUD – Basic
- 10.4. XCLOUD – Enterprise
- 10.5. XCLOUD – Enterprise Browser
- 10.6. XDESKTOP
- 10.7. XACCESS
- 10.8. XDEVICE vs XCLOUD
- 10.9. Resources
- 10.10. Licensing
- 10.11. Terms & Conditions
11. X365
- 11.1. Overview
- 11.2. Pricing
- 11.3. Pricing – Mailbox Only
- 11.4. X365-PLUS
- 11.5. What Office Product Do I Need?
- 11.6. Add Ons
  - 11.6.1. ProofPoint – ATP Replacement
  - 11.6.2. Cloud Drive Mapper (CDM)
- 11.7. Resources
- 11.8. Terms & Conditions
12. XBACKUP
- 12.1. Overview
13. XFORCE
- 13.1. Overview
- 13.2. Price List
- 13.3. XNET – Security Division
  - 13.3.1. XNETSecure
  - 13.3.2. Cisco Umbrella
- 13.4. XVAULT
  - 13.4.1. Browser Extension Setup
14. XPARTS
- 14.1. Overview
- 14.2. Equipment Procurement Service
- 14.3. File & Data Management Solutions
  - 14.3.1. FileCloud
15. XCRM
- 15.1. Preamble
- 15.2. Overview
- 15.3. Version 5 Login
- 15.4. Ticket – Information
16. PERFORMANCE METRICS
- 16.1. Overview
- 16.2. Live Net Promoter Scores
- 16.3. XREPORTS
- 16.4. Tickets
  - 16.4.1. Average Handling Time
  - 16.4.2. First Call Resolution
17. NEWS
- 17.1. 20230901 – Classic Windows Vista Parody Video
- 17.2. 20230817 – Networking Essentials Guide
- 17.3. 20230816 – XCLOUD Enterprise – Official Launch Date
- 17.4. 20230711 – Microsoft Price Hikes
- 17.5. NEWS ARCHIVE
  - 17.5.1. Year 2021
  - 17.5.2. Year 2020

4. ABOUT

Why XSTRA
Who Are We
What Do We Do
How Do We Do IT
How We Give Back
Our Skill Sets
Create Your Free Account
Contact Information
Company Information
Terms and Conditions of Trade
Credit Policy – Australia
Invoicing Explained – V1
Invoicing Explained – V2
Invoicing Formats
Financial Hardship Policy
Join The Team
Legal

Revision: 34

Last modified: Aug 23, 2023

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