PUBLIC

Table of Contents

PUBLIC

1. WELCOME
- 1.1. What’s New
2. CLIENT TESTIMONIALS
- 2.1. AUSTRALIAWOW
3. XSTRA
- 3.1. Why XSTRA
- 3.2. Who Are We
- 3.3. What Do We Do
- 3.4. How Do We Do IT
- 3.5. How We Give Back
- 3.6. Our Skill Sets
- 3.7. Create Your Free Account
- 3.8. Global Company Information
- 3.9. Global Contact Information
- 3.10. Community
- 3.11. Terms and Conditions of Trade
- 3.12. Schedule 1 – Rates & Charges
- 3.13. Credit Policy – Australia
- 3.14. Invoicing Explained
- 3.15. Invoicing Formats
- 3.16. Financial Hardship Policy
- 3.17. Equipment Procurement Service Policy
- 3.18. Join The Team
- 3.19. Legal
4. XCRM
- 4.1. Overview
- 4.2. Version 3 Login
5. LIVE PERFORMANCE METRICS
- 5.1. Overview
- 5.2. Net Promoter Scores
- 5.3. XREPORTS
- 5.4. Tickets
  - 5.4.1. Average Handling Time
  - 5.4.2. First Call Resolution
6. XCARE
- 6.1. Overview
- 6.2. Workflow
- 6.3. TeamViewer Access
- 6.4. Service Catalogues
  - 6.4.1. X0
7. XRACK
- 7.1. Overview
- 7.2. Price List
8. XNET
- 8.1. XNET NBN Plus
- 8.2. XNET Rural Fiber
  - 8.2.1. XNET Rural Fiber – CIS
  - 8.2.2. XNET Rural Fiber – Technical Brief
- 8.3. XNET Global Fair Use Policy
9. XVOICE
- 9.1. Price List
- 9.2. Telstra Pricing
- 9.3. Soft Clients
- 9.4. Resources
- 9.5. Porting Process
- 9.6. Terms & Conditions
10. XDEVICE
- 10.1. Overview
- 10.2. Price List
- 10.3. XDEVICE – PC Care
- 10.4. XDEVICE – Printer Care
- 10.5. Maintenance Schedule
11. XCLOUD
- 11.1. Overview
- 11.2. Price List
- 11.3. XCLOUD – Tier 1
12. X365
- 12.1. Features Explained
  - 12.1.1. System Requirements
- 12.2. Security Benefits
- 12.3. Features Matrix
- 12.4. Licensing
- 12.5. Exchange
- 12.6. SharePoint Constraints
- 12.7. Enable Microsoft MFA Procedure
13. XVAULT
- 13.1. Disaster Recovery Protocol (DRP)
14. XFORCE
- 14.1. Overview
- 14.2. Price List
- 14.3. Network Security Division
  - 14.3.1. Cisco Umbrella
15. XPARTS
- 15.1. Overview
- 15.2. File & Data Management Solutions
  - 15.2.1. FileCloud
16. NEWS
- 16.1. 20210708 – MSP – Industry Best Practice Report
- 16.2. 20210708 – COVID-19 – By The Numbers
- 16.3. 20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail
- 16.4. 20200704 – COVID-19, The Ultimate Control Weapon
- 16.5. 20200620 – FaceBook’s Latest Attack On Your Privacy
- 16.6. 20200619 – Australia Targeted – Cyber attack targeting Australian networks
- 16.7. 20200615 – A Bad Year So Far for Office 365 Uptime
- 16.8. 20200610 – Widespread outage hits IBM Cloud
- 16.9. 20200604 – Think Your Data In The Cloud Is Safe?
- 16.10. 20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
- 16.11. 20200524 – Apple Still Spying On Customers
- 16.12. 20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web
- 16.13. 20200325 – XSTRA’s COVID19 Business Continuity Plan
- 16.14. 20200122 – XSTRA Supports Children with Kidney Disease
- 16.15. NEWS ARCHIVE
  - 16.15.1. Year 2020
17. SERVICE DISRUPTION NOTICES (SDN’s)
- 17.1. OPEN SDN’s
- 17.2. CLOSED SDN’s

3. XSTRA

2.1. AUSTRALIAWOW

Why XSTRA
Who Are We
What Do We Do
How Do We Do IT
How We Give Back
Our Vendor Partners
Our Skill Sets
How Can We Help You?
Create Your Free Account
Global Company Information
Global Contact Information
Community
Terms and Conditions of Trade
Schedule 1 – Rates & Charges
Credit Policy – Australia
Invoicing Explained
Invoicing Formats
Financial Hardship Policy
Equipment Procurement Service Policy
Join The Team
Legal

Revision: 24

Last modified: May 21, 2021

2.1. AUSTRALIAWOW

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