Workflow - - 1

1. MY IT DEPARTMENT
2. LATEST NEWS
3. ABOUT
- 3.1. Our Mission
- 3.2. Why XSTRA
- 3.3. Who Are We
- 3.4. What Do We Do
- 3.5. How Do We Do IT
- 3.6. How We Give Back
- 3.7. Our Skill Sets
- 3.8. ISO 27001, SOC 2, GDPR
- 3.9. NPS – Performance Metrics
- 3.10. Company Information
- 3.11. Contact Information
- 3.12. Create Your Free Account
- 3.13. Rates & Charges – Schedule 1
- 3.14. TimeSaver Blocks
- 3.15. Join The Team
- 3.16. Legal & Finance
4. XCARE
- 4.1. Overview
- 4.2. Workflow
- 4.3. Remote Assistance
- 4.4. Tech Folder – Public
- 4.5. Rates & Charges – Schedule 1
- 4.6. Service Disruption Notices (SDN’s)
  - 4.6.1. OPEN SDN’s
  - 4.6.2. CLOSED SDN’s
- 4.7. Equipment Architecture Policy
- 4.8. Support Scope Policy
- 4.9. Terms & Conditions
5. XCLOUD
- 5.1. Overview
- 5.2. Price List
- 5.3. Backup & Recovery
- 5.4. Competitive Analysis Report
- 5.5. Terms & Conditions
6. XNET
- 6.1. Price List
- 6.2. XNET NBN Plus
- 6.3. XNET Rural Fiber
  - 6.3.1. XNET Rural Fiber – CIS
  - 6.3.2. XNET Rural Fiber – Technical Brief
- 6.4. Resources
- 6.5. IPv4/IPv6 Policy
- 6.6. Terms & Conditions
7. XVOICE
- 7.1. Price List
- 7.2. Features
- 7.3. Soft Clients
- 7.4. Testing Toolkit
- 7.5. Resources
- 7.6. Terms & Conditions
8. XDEVICE
- 8.1. Overview
- 8.2. Price List
- 8.3. XDEVICE – PC & Server
- 8.4. XDEVICE – Printer
- 8.5. XDEVICE Software
- 8.6. XCONNECT
- 8.7. Maintenance Schedule
- 8.8. Terms & Conditions
9. XDESK
- 9.1. Overview
- 9.2. Price List
- 9.3. XDESK – Basic
- 9.4. XDESK – Enterprise
- 9.5. XDESK – Enterprise Browser
- 9.6. XDESK vs XDEVICE
- 9.7. XDESK Software
- 9.8. Testing Toolkit
- 9.9. Resources
- 9.10. Terms & Conditions
10. X365
- 10.1. Overview
- 10.2. Pricing
- 10.3. Pricing – Mailbox Only
- 10.4. X365-PLUS
- 10.5. What Office Product Do I Need?
- 10.6. Add Ons
- 10.7. Resources
- 10.8. Terms & Conditions
11. XCAM
- 11.1. Overview
- 11.2. Price List
12. XFORCE
- 12.1. Overview
- 12.2. Price List
- 12.3. Essential 8
- 12.4. XPC
- 12.5. XACCESS
- 12.6. DNSFilter
- 12.7. Vulnerability Scanning & Remediation Services
- 12.8. Backup & Recovery
  - 12.8.1. Immutable Backups
  - 12.8.2. Dooms Day Backups
- 12.9. Resources
- 12.10. Terms & Conditions
13. XPARTS
- 13.1. Overview
- 13.2. Equipment Procurement Service
14. XCRM
- 14.1. Preamble
- 14.2. Overview
- 14.3. Ticket – Information
15. NEWS – 2026
- 15.1. 20260402 – XFORCE – DUO for Multi-Factor Authentication
- 15.2. 20260327 – XNET – Telstra Price Change Notification
- 15.3. NEWS ARCHIVE

XCARE Workflow

How our support process works

XCARE Workflow

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