PUBLIC

Table of Contents

PUBLIC

1. WELCOME
2. CLIENT TESTIMONIALS
- 2.1. AUSTRALIAWOW
3. XSTRA
- 3.1. Why XSTRA
- 3.2. Who Are We
- 3.3. What Do We Do
- 3.4. How Do We Do IT
- 3.5. How Can We Help You?
- 3.6. Create Your Free Account
- 3.7. Global Contact Information
- 3.8. Global Company Information
- 3.9. Community
- 3.10. Our Vendor Partners
- 3.11. Global General Terms and Conditions of Trade Agreement
- 3.12. Schedule 1 – Rates & Charges
- 3.13. Credit Policy – Australia
- 3.14. Financial Hardship Policy – Australia
- 3.15. Equipment Procurement Service Policy
- 3.16. Social Media Policy
- 3.17. Join The Team
- 3.18. Legal
4. XCRM
- 4.1. Overview
- 4.2. 12 Week Sprint – 31st August to 21st November 2020
- 4.3. Login
- 4.4. Change Log
- 4.5. Functionality
- 4.6. API
5. XRACK
- 5.1. Overview
- 5.2. Pricing
- 5.3. Disaster Recovery Protocol
6. XNET
- 6.1. XNET Home Fiber Plus – Brookfield Project
  - 6.1.1. Order Form – XNET Home Fiber Plus + NBN
- 6.2. XNET Global Fair Use Policy
7. XVOICE
- 7.1. XVOICE Call Rates
- 7.2. XVOICE Soft Clients
- 7.3. Telstra Mobile Plan Deals – Public Version
- 7.4. Help Topics
  - 7.4.1. FreePBX VoiceMail Guide
  - 7.4.2. FreePBX Feature Codes
8. XCLOUD
- 8.1. Overview
- 8.2. XCLOUD Desktop Portal for Customers
- 8.3. Windows Virtual Desktops
- 8.4. Resources
9. XCARE
- 9.1. TeamViewer Download
10. X365
- 10.1. Office 365
  - 10.1.1. O365 System Requirements
- 10.2. Microsoft 365
- 10.3. MATRIX – Office 365 vs Microsoft 365 Comparison
- 10.4. Exchange
- 10.5. SharePoint
11. XFA
12. LIVE PERFORMANCE METRICS
- 12.1. Tickets
  - 12.1.1. Average Handling Time
  - 12.1.2. First Call Resolution
- 12.2. Net Promoter Scores
13. NEWS
- 13.1. 20200704 – COVID-19, The Ultimate Control Weapon
- 13.2. 20200620 – FaceBook’s Latest Attack On Your Privacy
- 13.3. 20200619 – Australia Targeted – Cyber attack targeting Australian networks
- 13.4. 20200615 – A Bad Year So Far for Office 365 Uptime
- 13.5. 20200610 – Widespread outage hits IBM Cloud
- 13.6. 20200604 – Think Your Data In The Cloud Is Safe?
- 13.7. NEWS ARCHIVE
  - 13.7.1. XSTRA
    - 13.7.1.1. Year 2020
  - 13.7.2. GLOBAL
    - 13.7.2.1. Year 2020
      - 13.7.2.1.1. 20200524 – Apple Still Spying On Customers
      - 13.7.2.1.2. 20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web
- 13.8. 20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail
14. SERVICE DISRUPTION NOTICES
- 14.1. OPEN NOTICES
  - 14.1.1. 20200929 – Delays relaying email through mail.voipstra.com.au
- 14.2. CLOSED NOTICES
15. Technical Stack Training Pathways

12.2. Net Promoter Scores

12.1.2. First Call Resolution

12.2.1. What are Net Promoter Scores?

What are Net Promoter Scores?
What is a GOOD NPS result?
Industry Averages for NPS
NPS – XSTRA Overall
NPS – By Brand
NPS – By Client X Number
NPS – By Client Site Number

Revision: 4

Last modified: Jul 21, 2020

12.1.2. First Call Resolution

12.2.1. What are Net Promoter Scores?

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