PUBLIC

Table of Contents

PUBLIC

1. WELCOME
2. CLIENT TESTIMONIALS
- 2.1. AUSTRALIAWOW
3. XSTRA
- 3.1. Why XSTRA
- 3.2. Who Are We
- 3.3. What Do We Do
- 3.4. How Do We Do IT
- 3.5. How We Give Back
- 3.6. Our Skill Sets
- 3.7. Create Your Free Account
- 3.8. Global Contact Information
- 3.9. Global Company Information
- 3.10. Community
- 3.11. Terms and Conditions of Trade
- 3.12. Schedule 1 – Rates & Charges
- 3.13. Credit Policy – Australia
- 3.14. Invoicing Explained
- 3.15. Invoicing Formats
- 3.16. Financial Hardship Policy
- 3.17. Equipment Procurement Service
- 3.18. Join The Team
- 3.19. Legal
4. XCRM
- 4.1. Preamble
- 4.2. Overview
- 4.3. Version 4 Login
5. LIVE PERFORMANCE METRICS
- 5.1. Overview
- 5.2. Net Promoter Scores
- 5.3. XREPORTS
- 5.4. Tickets
  - 5.4.1. Average Handling Time
  - 5.4.2. First Call Resolution
6. XCARE
- 6.1. Overview
- 6.2. Workflow
- 6.3. Remote Assistance
- 6.4. Public Tech Folder
7. XRACK
- 7.1. Overview
- 7.2. Price List
- 7.3. Backup Options
8. XNET
- 8.1. XNET NBN Plus
- 8.2. XNET Rural Fiber
  - 8.2.1. XNET Rural Fiber – CIS
  - 8.2.2. XNET Rural Fiber – Technical Brief
- 8.3. XNET Global Fair Use Policy
- 8.4. How To Find The MAC Address Of Your Device
9. XVOICE
- 9.1. Price List
- 9.2. Telstra Pricing
- 9.3. Soft Clients
  - 9.3.1. Microsoft Teams
  - 9.3.2. Bria
- 9.4. Resources
- 9.5. Porting Process
- 9.6. Terms & Conditions
10. XDEVICE
- 10.1. Overview
- 10.2. Price List
- 10.3. XDEVICE – PC Care
- 10.4. XDEVICE – Printer Care
- 10.5. Maintenance Schedule
11. XCLOUD
- 11.1. Overview
- 11.2. Price List
- 11.3. XCLOUD – Tier 1
- 11.4. Terms & Conditions
12. X365
- 12.1. Features Explained
  - 12.1.1. System Requirements
- 12.2. Security Benefits
- 12.3. Features Matrix
- 12.4. Licensing
- 12.5. Exchange
- 12.6. SharePoint Constraints
- 12.7. Enable Microsoft MFA Procedure
13. XVAULT
- 13.1. Overview
- 13.2. XRACK Disaster Recovery Protocol (DRP)
14. XFORCE
- 14.1. Overview
- 14.2. Price List
- 14.3. Network Security Division
  - 14.3.1. Cisco Umbrella
15. XPARTS
- 15.1. Overview
- 15.2. File & Data Management Solutions
  - 15.2.1. FileCloud
16. NEWS
- 16.1. 20211013 – 2021 Telecommunications Embargo
- 16.2. 20210708 – MSP – Industry Best Practice Report
- 16.3. 20210708 – COVID-19 – By The Numbers
- 16.4. NEWS ARCHIVE
  - 16.4.1. Year 2020
17. SERVICE DISRUPTION NOTICES (SDN’s)
- 17.1. OPEN SDN’s
  - 17.1.1. 20211206 – XNET Rural – Brookfield – Fiber Cut
- 17.2. CLOSED SDN’s

5.2. Net Promoter Scores

5.2.1. NPS – XSTRA Overall

NPS – XSTRA Overall
NPS – By Brand
NPS – By Client
NPS – By Client Site
What are Net Promoter Scores?
What is a GOOD NPS result?
Industry Averages for NPS

Revision: 6

Last modified: Jul 05, 2021

5.2.1. NPS – XSTRA Overall

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