PUBLIC

Table of Contents

PUBLIC

1. WELCOME
- 1.1. What’s New
2. CLIENT TESTIMONIALS
- 2.1. AUSTRALIAWOW
3. XSTRA
- 3.1. Why XSTRA
- 3.2. Who Are We
- 3.3. What Do We Do
- 3.4. How Do We Do IT
- 3.5. How We Give Back
- 3.6. Our Skill Sets
- 3.7. Create Your Free Account
- 3.8. Global Contact Information
- 3.9. Global Company Information
- 3.10. Community
- 3.11. Terms and Conditions of Trade
- 3.12. Schedule 1 – Rates & Charges
- 3.13. Credit Policy – Australia
- 3.14. Invoicing Explained
- 3.15. Invoicing Formats
- 3.16. Financial Hardship Policy
- 3.17. Equipment Procurement Service Policy
- 3.18. Join The Team
- 3.19. Legal
4. XCRM
- 4.1. Overview
- 4.2. Version 4 Login
5. LIVE PERFORMANCE METRICS
- 5.1. Overview
- 5.2. Net Promoter Scores
- 5.3. XREPORTS
- 5.4. Tickets
  - 5.4.1. Average Handling Time
  - 5.4.2. First Call Resolution
6. XCARE
- 6.1. Overview
- 6.2. Workflow
- 6.3. Remote Assistance
- 6.4. Public Tech Folder
7. XRACK
- 7.1. Overview
- 7.2. Price List
8. XNET
- 8.1. XNET NBN Plus
- 8.2. XNET Rural Fiber
  - 8.2.1. XNET Rural Fiber – CIS
  - 8.2.2. XNET Rural Fiber – Technical Brief
- 8.3. XNET Global Fair Use Policy
9. XVOICE
- 9.1. Price List
- 9.2. Telstra Pricing
- 9.3. Soft Clients
- 9.4. Resources
- 9.5. Porting Process
- 9.6. Terms & Conditions
10. XDEVICE
- 10.1. Overview
- 10.2. Price List
- 10.3. XDEVICE – PC Care
- 10.4. XDEVICE – Printer Care
- 10.5. Maintenance Schedule
11. XCLOUD
- 11.1. Overview
- 11.2. Price List
- 11.3. XCLOUD – Tier 1
12. X365
- 12.1. Features Explained
  - 12.1.1. System Requirements
- 12.2. Security Benefits
- 12.3. Features Matrix
- 12.4. Licensing
- 12.5. Exchange
- 12.6. SharePoint Constraints
- 12.7. Enable Microsoft MFA Procedure
13. XVAULT
- 13.1. Disaster Recovery Protocol (DRP)
14. XFORCE
- 14.1. Overview
- 14.2. Price List
- 14.3. Network Security Division
  - 14.3.1. Cisco Umbrella
15. XPARTS
- 15.1. Overview
- 15.2. File & Data Management Solutions
  - 15.2.1. FileCloud
16. NEWS
- 16.1. 20210708 – MSP – Industry Best Practice Report
- 16.2. 20210708 – COVID-19 – By The Numbers
- 16.3. 20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail
- 16.4. 20200704 – COVID-19, The Ultimate Control Weapon
- 16.5. 20200620 – FaceBook’s Latest Attack On Your Privacy
- 16.6. 20200619 – Australia Targeted – Cyber attack targeting Australian networks
- 16.7. 20200615 – A Bad Year So Far for Office 365 Uptime
- 16.8. 20200610 – Widespread outage hits IBM Cloud
- 16.9. 20200604 – Think Your Data In The Cloud Is Safe?
- 16.10. 20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
- 16.11. 20200524 – Apple Still Spying On Customers
- 16.12. 20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web
- 16.13. 20200325 – XSTRA’s COVID19 Business Continuity Plan
- 16.14. 20200122 – XSTRA Supports Children with Kidney Disease
- 16.15. NEWS ARCHIVE
  - 16.15.1. Year 2020
17. SERVICE DISRUPTION NOTICES (SDN’s)
- 17.1. OPEN SDN’s
  - 17.1.1. 20210906 – XNET Philippines – GA Towers
- 17.2. CLOSED SDN’s

5.2. Net Promoter Scores

5.2.1. NPS – XSTRA Overall

NPS – XSTRA Overall
NPS – By Brand
NPS – By Client
NPS – By Client Site
What are Net Promoter Scores?
What is a GOOD NPS result?
Industry Averages for NPS

Revision: 6

Last modified: Jul 05, 2021

5.2.1. NPS – XSTRA Overall

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