PUBLIC

Table of Contents

PUBLIC

1. WELCOME
2. LATEST
3. CLIENTS
4. ABOUT
- 4.1. Why XSTRA
- 4.2. Who Are We
- 4.3. What Do We Do
- 4.4. How Do We Do IT
- 4.5. How We Give Back
- 4.6. Our Skill Sets
- 4.7. Create Your Free Account
- 4.8. Contact Information
- 4.9. Company Information
- 4.10. Terms and Conditions of Trade
- 4.11. Credit Policy – Australia
- 4.12. Invoicing Explained – V1
- 4.13. Invoicing Explained – V2
- 4.14. Invoicing Formats
- 4.15. Financial Hardship Policy
- 4.16. Join The Team
- 4.17. Legal
5. XCARE
- 5.1. Overview
- 5.2. Workflow
- 5.3. Schedule 1 – Rates & Charges
- 5.4. Remote Assistance
- 5.5. Tech Folder – Public
- 5.6. Terms & Conditions
- 5.7. Service Disruption Notices (SDN’s)
  - 5.7.1. OPEN SDN’s
  - 5.7.2. CLOSED SDN’s
6. XRACK
- 6.1. Overview
- 6.2. Price List
- 6.3. Backup Options
- 6.4. Resources
  - 6.4.1. XRACK Competitive Analysis Report
7. XNET
- 7.1. Price List
- 7.2. XNET NBN Plus
- 7.3. XNET Rural Fiber
  - 7.3.1. XNET Rural Fiber – CIS
  - 7.3.2. XNET Rural Fiber – Technical Brief
- 7.4. Terms & Conditions
- 7.5. Resources
8. XVOICE
- 8.1. Price List
- 8.2. Features
- 8.3. Soft Clients
- 8.4. Resources
- 8.5. Terms & Conditions
9. XDEVICE
- 9.1. Overview
- 9.2. Price List
- 9.3. XDEVICE – PC Care
- 9.4. XDEVICE – Printer Care
- 9.5. Maintenance Schedule
- 9.6. Terms & Conditions
10. XCLOUD
- 10.1. Overview
- 10.2. Price List
- 10.3. XCLOUD – Basic
- 10.4. XCLOUD – Enterprise
- 10.5. XCLOUD – Enterprise Browser
- 10.6. XDESKTOP
- 10.7. XACCESS
- 10.8. XDEVICE vs XCLOUD
- 10.9. Enterprise Citrix Security Advantages
- 10.10. Licensing
- 10.11. Terms & Conditions
11. X365
- 11.1. Overview
- 11.2. Pricing
- 11.3. Pricing – Mailbox Only
- 11.4. X365-PLUS
- 11.5. What Office Product Do I Need?
- 11.6. Add Ons
  - 11.6.1. ProofPoint – ATP Replacement
  - 11.6.2. Cloud Drive Mapper (CDM)
- 11.7. Resources
- 11.8. Terms & Conditions
12. XBACKUP
- 12.1. Overview
13. XFORCE
- 13.1. Overview
- 13.2. Price List
- 13.3. XNET – Security Division
  - 13.3.1. XNETSecure
  - 13.3.2. Cisco Umbrella
- 13.4. XVAULT
  - 13.4.1. Browser Extension Setup
14. XPARTS
- 14.1. Overview
- 14.2. Equipment Procurement Service
- 14.3. File & Data Management Solutions
  - 14.3.1. FileCloud
15. XCRM
- 15.1. Preamble
- 15.2. Overview
- 15.3. Version 5 Login
- 15.4. Ticket – Information
16. PERFORMANCE METRICS
- 16.1. Overview
- 16.2. Live Net Promoter Scores
- 16.3. XREPORTS
- 16.4. Tickets
  - 16.4.1. Average Handling Time
  - 16.4.2. First Call Resolution
17. NEWS
- 17.1. 20230901 – Classic Windows Vista Parody Video
- 17.2. 20230817 – Networking Essentials Guide
- 17.3. 20230816 – XCLOUD Enterprise – Official Launch Date
- 17.4. 20230711 – Microsoft Price Hikes
- 17.5. NEWS ARCHIVE
  - 17.5.1. Year 2021
  - 17.5.2. Year 2020

16.2. Live Net Promoter Scores

NPS – XSTRA Overall
NPS – By Brand
NPS – By Client
What are Net Promoter Scores?
What is a GOOD NPS result?
Industry Averages for NPS

Revision: 8

Last modified: Aug 16, 2023

16.2.1. NPS – XSTRA Overall

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