PUBLIC

Table of Contents

PUBLIC

1. WELCOME
2. LATEST NEWS
3. ABOUT
- 3.1. Our Mission
- 3.2. Why XSTRA
- 3.3. Who Are We
- 3.4. What Do We Do
- 3.5. How Do We Do IT
- 3.6. How We Give Back
- 3.7. Our Skill Sets
- 3.8. Create Your Free Account
- 3.9. Company Information
- 3.10. Contact Information
- 3.11. Terms and Conditions of Trade
- 3.12. Credit Policy – Australia
- 3.13. Rates & Charges – Schedule 1
- 3.14. Invoicing Explained
- 3.15. Invoicing Explained – Legacy
- 3.16. Invoicing Formats
- 3.17. Financial Hardship Policy
- 3.18. Join The Team
- 3.19. Legal
4. XCARE
- 4.1. Overview
- 4.2. Workflow
- 4.3. Remote Assistance – XMESH
- 4.4. Tech Folder – Public
- 4.5. Service Disruption Notices (SDN’s)
  - 4.5.1. OPEN SDN’s
  - 4.5.2. CLOSED SDN’s
- 4.6. Rates & Charges – Schedule 1
- 4.7. Terms & Conditions
5. XRACK
- 5.1. Overview
- 5.2. Price List
- 5.3. Backup Security
- 5.4. Resources
  - 5.4.1. XRACK Competitive Analysis Report
6. XNET
- 6.1. Price List
- 6.2. XNET NBN Plus
- 6.3. XNET Rural Fiber
  - 6.3.1. XNET Rural Fiber – CIS
  - 6.3.2. XNET Rural Fiber – Technical Brief
- 6.4. Resources
- 6.5. Terms & Conditions
7. XVOICE
- 7.1. Price List
- 7.2. Features
- 7.3. Soft Clients
- 7.4. Resources
- 7.5. Terms & Conditions
8. XDEVICE
- 8.1. Overview
- 8.2. Price List
- 8.3. Download
- 8.4. XDEVICE – Server Edition
- 8.5. XDEVICE – PC Edition
- 8.6. XDEVICE – Printer Edition
- 8.7. Maintenance Schedule
  - 8.7.1. Back End
- 8.8. Terms & Conditions
9. XCLOUD
- 9.1. Overview
- 9.2. Comparison
- 9.3. Price List
- 9.4. Download
- 9.5. XCLOUD – Basic
- 9.6. XCLOUD – Enterprise
- 9.7. XCLOUD – Enterprise Browser
- 9.8. XDESKTOP
- 9.9. XACCESS
- 9.10. XDEVICE vs XCLOUD
- 9.11. Resources
- 9.12. Terms & Conditions
10. X365
- 10.1. Overview
- 10.2. Pricing
- 10.3. Pricing – Mailbox Only
- 10.4. X365-PLUS
- 10.5. SharePoint – Considerations
- 10.6. What Office Product Do I Need?
- 10.7. Add Ons
  - 10.7.1. ProofPoint – ATP Replacement
- 10.8. Resources
- 10.9. Terms & Conditions
11. XCAM
- 11.1. Overview
- 11.2. Price List
12. XBACKUP
- 12.1. Overview
13. XFORCE
- 13.1. Overview
- 13.2. Price List
- 13.3. XFORCE Bitwarden Plus
  - 13.3.1. Browser Extension Setup
- 13.4. XNET – Security Division
  - 13.4.1. XNETSecure
  - 13.4.2. Cisco Umbrella
14. XPARTS
- 14.1. Overview
- 14.2. Equipment Procurement Service
15. XCRM
- 15.1. Preamble
- 15.2. Overview
- 15.3. Version 5 Login
- 15.4. Ticket – Information
16. PERFORMANCE METRICS
- 16.1. Overview
- 16.2. Live Net Promoter Scores
- 16.3. XREPORTS
- 16.4. Tickets
  - 16.4.1. Average Handling Time
  - 16.4.2. First Call Resolution
17. NEWS – 2024
- 17.1. 20241121 – RSA and AES Encryption is now useless
- 17.2. 20241001 – XCLOUD – Citrix Price Increases
- 17.3. 20240530 – Google says “Microsoft unable to protect its clients”
- 17.4. 20240523 – OpenAI Under Attack – ChatGPT Down
- 17.5. 20240510 – Google Cloud Deletes 620,000 Members Data
- 17.6. 20240509 – Microsoft 365 – Teams Removal
- 17.7. 20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
- 17.8. 20240113 – The Top 10 Reasons Why You Should Avoid SharePoint
- 17.9. NEWS ARCHIVE

17. NEWS – 2024

20241121 – RSA and AES Encryption is now useless
20241001 – XCLOUD – Citrix Price Increases
20240530 – Google says “Microsoft unable to protect its clients”
20240523 – OpenAI Under Attack – ChatGPT Down
20240510 – Google Cloud Deletes 620,000 Members Data
20240509 – Microsoft 365 – Teams Removal
20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
20240113 – The Top 10 Reasons Why You Should Avoid SharePoint
NEWS ARCHIVE

16.4.2. First Call Resolution

17.1. 20241121 – RSA and AES Encryption is now useless

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