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9.4. XDEVICE – Printer Edition

XDEVICE – Printer Edition
24/7 Support and Management – Per Printer – Per Month
Comprehensive printer care includes
  • 24×7 Remote & Phone Support for Printer incidents & requests
  • Core Windows Operating System Driver Support & Updates
  • Printer Installation requests on Windows, PC’s and Virtual Machines
  • Printer Connectivity incidents
  • Event logs
  • Hardware inventory
Caveats
  • Printer Care does not cover the following list of components and their associated incidents or requests, and any assistance rendered will be undertaken subject to the Client’s approval and charged to the Client at XSTRA’s Schedule 1 Rates
    • Toner functionality or supply
    • Printer Drum issues
    • Paper supply
    • 3rd Party Printing Software
Revision: 5
Last modified: Feb 28, 2024

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