24/7 Support and Management – Per Printer – Per Month
Comprehensive printer care includes
24×7 Remote & Phone Support for Printer incidents & requests
Core Windows Operating System Driver Support & Updates
Printer Installation requests on Windows, PC’s and Virtual Machines
Printer Connectivity incidents
Event logs
Hardware inventory
Caveats
Printer Care does not cover the following list of components and their associated incidents or requests, and any assistance rendered will be undertaken subject to the Client’s approval and charged to the Client at XSTRA’s Schedule 1 Rates
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