All XVOICE customers on systems utilising the upstream carrier
DESCRIPTION OF INCIDENT
Customers unable to receive or make any external calls. XSTRA unable to divert calls due to it being an upstream carrier issue.
EVENTTIMELINE
Monday 7th March 2022
08:55
XSTRA noticed numerous voice trunks to 1 of our upstream carriers went into a ‘unreachable’ state.
09:10
XSTRA confirmed it was not isolated to just 1 phone system but impact all with that same carrier
09:10
XSTRA initiated a call to the upstream carrier
09:30
XSTRA got through to a technician and they advised they are aware of an outage however they forwarded us through to the dedicated department
09:50
UPSTREAMCARRIER confirmed a hardware fault and that their engineers are further investigating. No ETR as of the moment. They will be issuing a notice shortly.
11:21
Marson from XSTRA confirmed that trunks were now registering with IVOX and tested some clients and they were working again for inbound calls
13:07
Recieved an email from IVOX explaining that the issue is now resolved. See below for details
Post your comment on this topic.