4.5.2.20. 20210305 – XNET – AUSTRALIA – Brookfield Service outage
NOTICETIMEZONE
Brisbane GMT+10
STATUS (Open/Closed)
Open
INCIDENTSTARTDATE
20210305
INCIDENTSTARTTIME (HH:MM)
13:42
INCIDENTCAUSED BY A 3RD PARTY?
No
IF YES, NAME OF 3RD PARTY
OUTAGEDURATION
ESTIMATEDTIME TO RESOLUTION
N/A
XCRMTICKETNUMBER
Not Applicable
BRAND
XNET
PRIORITY
P2
CUSTOMERSAFFECTED
All Brookfield XNET Customers along Gold Creek Road
DESCRIPTION OF INCIDENT
Loss of backbone fibre connectivity
DESCRIPTIONIMPACT
Users may have a reduced experience as services have failed over to 4G
Primary Effect
Loss of internet connectivity periodically
Secondary Effect
None
Residual Effect
None expected once the problem is resolved
EVENTTIMELINE
Friday 5th March 2021
13:42
Monitoring detected disruption of network connectivity at Brookfield
13:45
XSTRA technicians confirmed service is operating on 4G now
13:50
XSTRA Identified that only half the network is impacted
13:51
XSTRA confirmed fibre is offline
14:15
XSTRA publish this SDN
14:17
XSTRA technician dispatched
17:30
Testing shows that the fiber cable between Savages Rd and the Junction 3 box that runs along side the eastern boundary fence of 612 Gold Creek Rd is once again broken. This will be the 2nd time the cable has failed and will need to be replaced and this is certainly suspect given the same cable has never failed in any other area of the installation area at Brookfield.
Post your comment on this topic.