XSTRA offers Clients a procurement service for the acquisition of products and services

This is a co-operative activity where XSTRA acts as the technical adviser and trusted negotiator to the Client, ensuring a value-driven outcome is achieved for the Clients next procurement project.

  • Full Transparency on Costs – All Equipment subject to this policy will show XSTRA’s actual costs on any quotations requested by the Client. On any invoice, the cost price will be listed in the description for the appropriate line item. This will allow the Client to understand the true costs. Any freight charges may be included as a separate line item or in the Equipment description. This approach assists the Client in any price comparisons. As this service is a co-operative one with the Client, should the Client find better deals elsewhere, then ensure to mention your findings to XSTRA so we can update the quotation and establish better procurement contacts for future purchasing activities.
  • Technical Consulting – An XSTRA Account Manager will work with the Client and our technical teams to undertake the discovery necessary to insure the Equipment on the quotation will meet the Clients needs.
  • On-Going Support & Coordination ServicesXSTRA will assist with co-coordinating support, on a “best-effort” basis, between the Client and the vendors involved in supplying XSTRA and/or the Client with the Equipment.
  • Research – All buying decisions involve research, and this is carried out in conjunction with the Client and we will ensure to provide the Client with as much information as possible to allow the Client to make an informed buying decision.
  • Negotiation on Costs – All supplier negotiations are handled by XSTRA ensuring our experience and industry contacts will deliver the best cost outcomes for your project.
  • Purchasing ManagementXSTRA will :
    • Handle all of the purchasing activities including providing purchase orders to suppliers
    • Track delivery to your chosen delivery location and confirm receipt with you
    • Pay all suppliers
    • Handle recurring subscriptions and payments where applicable ongoing
    • Seek alternatives if the Equipment is no longer available or out of stock and advise the Client on alternatives
    • One bill – Include the purchase on the Client’s regular monthly invoice from XSTRA, allowing the Client to have the items shipped as soon as possible without waiting for the Client’s accounts department to effect payment and organize delivery
    • Handle all licensing and asset tracking
  • Warranty Claim ManagementXSTRA will co-ordinate all Warranty Claims on the Clients behalf
  • Saves the Client valuable time
  • Reduces delays
  • Cuts the Client’s total operational costs
  • Ensures purchasing decisions are informed with less chance of costly mistakes
  • Maximizes the Client’s chance of getting the best price from suppliers
  • Includes foreign currency transaction fees
  • Applies tax correctly for non-GST purchases
  • Provides the True cost of the Equipment for the Client’s records. Any freight charges will be added to your invoice and listed against applicable line items and amortized based on the quantity and cost of each applicable line item.
Should the Client decide to use XSTRA’s procurement services, the Client agrees to purchase all related items, services, and equipment from XSTRA and/or through XSTRA, or where this is not possible for process reasons, legal or other reasons, from the supplier directly. In all instances, XSTRA will charge the Client the Equipment Procurement Service (EPS) Fee as per our Rates & Charges – Schedule 1.
  • This service is only available on Equipment sourced by XSTRA from third party suppliers and is not applicable for any of XSTRA’s standard in-house products and services.
  • This service may be referred by the acronym: EPS on:


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