In a significant lapse, Google Cloud’s unprecedented “misconfiguration” led to the deletion of UniSuper’s private cloud account, leaving over half a million UniSuper members without access to their superannuation accounts for more than a week. Despite assurances that no personal data was compromised, the outage caused substantial disruption. Google Cloud CEO, Thomas Kurian, and UniSuper CEO, Peter Chun, issued a joint apology, acknowledging the frustration and disappointment caused by this error. The incident, a first of its kind for Google Cloud, highlights critical vulnerabilities and raises concerns about Google’s reliability in handling sensitive financial data. Although UniSuper had backup systems with another provider, the incident underscores significant flaws in Google Cloud’s system and their failure to prevent such a critical error.

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