| NOTICE TIME ZONE | Brisbane GMT+10 |
|---|---|
| STATUS (Open/Closed) | Closed |
| INCIDENT START DATE | 20210906 |
| INCIDENT START TIME (HH:MM) | 16:00  |
| INCIDENT CAUSED BY A 3RD PARTY? | No |
| IF YES, NAME OF 3RD PARTY | N/A |
| OUTAGE DURATION | 24 hours |
| ESTIMATED TIME TO RESOLUTION | 4 Hours |
| XCRM TICKET NUMBER | Not Applicable |
| BRAND | XNET |
| PRIORITY | P2 |
| CLIENTS AFFECTED | All Philippines XNET Clients at GA Towers |
| DESCRIPTION OF INCIDENT | Due to storm damage to equipment |
| DESCRIPTION IMPACT | Clients will have no Internet access |
| Primary Effect | Loss of internet connectivity periodically |
| Secondary Effect | Reliant services such as voice, email, etc impacted |
| Residual Effect | None expected once the problem is resolved |
| EVENT TIMELINE | |
| Monday 6th September 2021 | |
| 16:00 | XSTRA’s monitoring system detected outage in Ortigas between OSMA and GA Towers. Attempting to get technicians to the affected areas. Storms in the area impacting response times. |
| Tuesday 7th September 2021 | |
| 12:00 | The GA Tower complex now has internet access once again.  |
| Wednesday 8th September 2021 | |
| 09:48 | The services are still working this morning and investigations are still ongoing for root cause. |
| Saturday 11th September 2021 | |
| 10:52 | The service is down again in GA Tower due to damage to a core router at the top of Tower 2. XSTRA technicians are planning to rectify.  |
| RECOVERY & RESOLUTION | ? |
| ROOT CAUSE | ? |
| CORRECTIVE & PREVENTATIVE MEASURES | ? |
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