NOTICE TIME ZONE Brisbane GMT+10
STATUS (Open/Closed) Open
INCIDENT START DATE 20210906
INCIDENT START TIME (HH:MM) 16:00
INCIDENT CAUSED BY A 3RD PARTY? No
IF YES, NAME OF 3RD PARTY N/A
OUTAGE DURATION ?
ESTIMATED TIME TO RESOLUTION 4 Hours
XCRM TICKET NUMBER Not Applicable
BRAND XNET
PRIORITY P2
CLIENTS AFFECTED All Philippines XNET Clients at GA Towers
DESCRIPTION OF INCIDENT Due to storm damage to equipment
DESCRIPTION IMPACT Clients will have no Internet access
Primary Effect Loss of internet connectivity periodically
Secondary Effect Reliant services such as voice, email, etc impacted
Residual Effect None expected once the problem is resolved
EVENT TIMELINE
Monday 6th September 2021
16:00 XSTRA’s monitoring system detected outage in Ortigas between OSMA and GA Towers. Attempting to get technicians to the affected areas. Storms in the area impacting response times.
Tuesday 7th September 2021
12:00 The GA Tower complex now has internet access once again.
Wednesday 8th September 2021
09:48 The services are still working this morning and investigations are still ongoing for root cause.
Saturday 11th September 2021
10:52 The service is down again in GA Tower due to damage to a core router at the top of Tower 2. XSTRA technicians are planning to rectify.
RECOVERY & RESOLUTION ?
ROOT CAUSE ?
CORRECTIVE & PREVENTATIVE MEASURES ?
Revision: 7
Last modified: Sep 11, 2021

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