GroundWire - PUBLIC

1. WELCOME
2. LATEST NEWS
3. ABOUT
- 3.1. Our Mission
- 3.2. Why XSTRA
- 3.3. Who Are We
- 3.4. What Do We Do
- 3.5. How Do We Do IT
- 3.6. How We Give Back
- 3.7. Our Skill Sets
- 3.8. Create Your Free Account
- 3.9. Company Information
- 3.10. Contact Information
- 3.11. Terms and Conditions of Trade
- 3.12. Credit Policy – Australia
- 3.13. Rates & Charges
- 3.14. Invoicing Explained
- 3.15. Invoicing Explained – Legacy
- 3.16. Invoicing Formats
- 3.17. Financial Hardship Policy
- 3.18. Join The Team
- 3.19. Legal
4. XCARE
- 4.1. Overview
- 4.2. Workflow
- 4.3. Remote Assistance
- 4.4. Tech Folder – Public
- 4.5. Service Disruption Notices (SDN’s)
  - 4.5.1. OPEN SDN’s
  - 4.5.2. CLOSED SDN’s
- 4.6. Rates & Charges – Schedule 1
- 4.7. Terms & Conditions
5. XRACK
- 5.1. Overview
- 5.2. Price List
- 5.3. Backup Security
- 5.4. Resources
  - 5.4.1. XRACK Competitive Analysis Report
6. XNET
- 6.1. Price List
- 6.2. XNET NBN Plus
- 6.3. XNET Rural Fiber
  - 6.3.1. XNET Rural Fiber – CIS
  - 6.3.2. XNET Rural Fiber – Technical Brief
- 6.4. Resources
- 6.5. Terms & Conditions
7. XVOICE
- 7.1. Price List
- 7.2. Features
- 7.3. Soft Clients
- 7.4. Resources
- 7.5. Terms & Conditions
8. XDEVICE
- 8.1. Overview
- 8.2. Price List
- 8.3. XDEVICE – Server Edition
- 8.4. XDEVICE – PC Edition
- 8.5. XDEVICE – Printer Edition
- 8.6. Download – XAGENT
- 8.7. Maintenance Schedule
- 8.8. Terms & Conditions
9. XCLOUD
- 9.1. Overview
- 9.2. Comparison
- 9.3. Price List
- 9.4. XCLOUD – Basic
- 9.5. XCLOUD – Enterprise
- 9.6. XCLOUD – Enterprise Browser
- 9.7. XDEVICE vs XCLOUD
- 9.8. Resources
- 9.9. Terms & Conditions
10. X365
- 10.1. Overview
- 10.2. Pricing
- 10.3. Pricing – Mailbox Only
- 10.4. X365-PLUS
- 10.5. SharePoint – Considerations
- 10.6. What Office Product Do I Need?
- 10.7. Add Ons
  - 10.7.1. ProofPoint – ATP Replacement
- 10.8. Resources
- 10.9. Terms & Conditions
11. XCAM
- 11.1. Overview
- 11.2. Price List
12. XBACKUP
- 12.1. Overview
13. XFORCE
- 13.1. Overview
- 13.2. Price List
- 13.3. Bitwarden Plus
  - 13.3.1. Browser Extension Setup
- 13.4. XNETSecure
- 13.5. Cisco Umbrella
- 13.6. XDESKTOP
- 13.7. XACCESS
14. XPARTS
- 14.1. Overview
- 14.2. Equipment Procurement Service
15. XCRM
- 15.1. Preamble
- 15.2. Overview
- 15.3. Version 5 Login
- 15.4. Ticket – Information
16. PERFORMANCE METRICS
- 16.1. Overview
- 16.2. Live Net Promoter Scores
- 16.3. XREPORTS
- 16.4. Tickets
  - 16.4.1. Average Handling Time
  - 16.4.2. First Call Resolution
17. NEWS – 2025
- 17.1. X365 – 2025 Microsoft Office 365 – Price Changes
- 17.2. NEWS ARCHIVE

For mobile devices and smart phones running any of the following operating systems:

Apple IOS
Android – Setup Guide Here

IMPORTANT
Ensure the Codec selected inside the application for Wifi and Mobile connections is set to “OPUS”

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7.3.1. GroundWire

For mobile devices and smart phones running any of the following operating systems:

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