• Apple MacOSXSTRA does not provide any inclusive or free support for devices running Apple’s desktop operating system, commonly known as, “MacOS”. Any support for devices running “MacOS” will be charged to the Client at our standard Schedule 1 Rates and Charges.
XCLOUD – User Account – Disablement & Deletion Policy
Often Clients forget to tell us a device is no longer in service and as a result, they incur costs that should have been avoided. To assist Clients with this problem, and unless we have written directives from the Client to the contrary, XSTRA will:
  • delete from our monitoring systems, any device that we have not seen in our monitoring and device reporting for the past 135 days
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