Discover the extraordinary value of our comprehensive Microsoft Office 365 maintenance package, X365-Plus, meticulously tailored to meet your business needs. At an astonishingly affordable rate of just $5 per user per month, you gain access to a spectrum of essential tasks that ensure your Office 365 tenant operates flawlessly.

Imagine having 24/7 support at your fingertips, ready to assist with configuration, maintenance, and troubleshooting within your Microsoft Office 365 environment. Our out-of-the-box policies and templates alleviate the complexities of managing and configuring Office 365, allowing you to focus on what truly matters for your business.

Custom Policy Creation & Management offers a unique touch, enabling us to manage your Office 365 tenant according to your specific preferences. Benefit from Monthly Health Checks that guarantee your 365 tenant adheres to baseline best practices, safeguarding your data and operations.

Moreover, our commitment to achieving the highest attainable 365 tenant Security Scores ensures your digital workspace remains fortified against potential threats.

All of this, including comprehensive Backup and Recovery services, incremental backups extending up to 13 months, and granular recovery options, is yours to harness for an unbeatable price of just $5 per user per month. Experience unrivaled value, superior support, and unwavering data protection with our Microsoft Office 365 maintenance package – an opportunity too exceptional to overlook.

Maintaining a Microsoft Office 365 tenant involves a range of tasks to ensure optimal performance, security, and user experience. Here’s a comprehensive list of tasks covered with X365-Plus plans, along with the added information:

1. User Management:  
  • Add, modify, and remove user accounts.
  • Assign licenses and permissions based on roles.
  • Manage user groups and distribution lists.
  • Removal of registered device end-points that have not been used in 60 days
2. Security and Compliance:  
  • Configure and monitor security settings and policies.
  • Set up multi-factor authentication (MFA) for enhanced security.
  • Configure the more advanced conditional access policies for a robust security experience
  • Implement and manage data loss prevention (DLP) policies.
  • Monitor and review security and compliance reports.
3. Data Management:  
  • Manage email, contacts, and calendars for users.
  • Monitor mailbox sizes and quotas.
  • Implement retention policies for emails and documents.
  • Manage OneDrive for Business and SharePoint data.
4. Service Health and Monitoring:  
  • Monitor service health through the Microsoft 365 admin center.
  • Set up alerts for service outages and issues.
  • Monitor user activity and access logs.
5. Updates and Patch Management:  
  • Keep Office 365 applications and services up to date.
  • Monitor and apply security patches and updates.
6. Backup and Recovery:  
  • Provide comprehensive backup of your entire 365 Tenant, including:
    • OneDrive For Business – files and folders
    • Exchange Online – Outlook Mailbox data
    • SharePoint Online – document libraries
    • Microsoft Teams
  • Conduct incremental backups with retention of up to 13 months’ worth of data.
  • Offer granular recovery services for precise data retrieval.
7. Collaboration Tools:  
  • Manage and configure Microsoft Teams.
  • Ensure proper permissions for shared files and folders.
8. License Management:  
  • Monitor license usage and optimize licenses as needed.
  • Reassign or remove licenses for inactive users.
9. Training and Support:  
  • Provide high level user training and support for Office 365 applications.
  • Address user inquiries and troubleshoot issues.
  • Offer support for all configuration and maintenance tasks within your Microsoft Office 365 tenant.
  • Excludes coding, design, or other in depth or highly sophisticated development works
10. Policy and Template Management:  
  • Utilize out-of-the-box policies and templates to simplify maintenance and configuration of the Microsoft Office 365 suite.
  • Provide custom policy creation and management to align with your preferences.
11. Health Checks and Security Scores:  
  • Conduct Monthly Health Checks to ensure your 365 tenant is correctly set up, configured, and maintained in accordance with baseline best practices.
  • Guarantee the achievement of the highest attainable 365 tenant Security Scores.
12. Compliance and Auditing:  
  • Conduct regular compliance audits.
  • Ensure adherence to industry regulations and standards.
13. Performance Optimization:  
  • Monitor system performance and identify bottlenecks.
  • Optimize network connectivity for Office 365 services.
14. Communication and Updates:  
  • Communicate with users about upcoming changes and updates.
  • Keep stakeholders informed about service improvements and maintenance.

Please note that the specific tasks and requirements for maintaining an Office 365 tenant may vary based on your organization’s needs, the size of your tenant, and any regulatory compliance requirements. It’s essential to stay informed about Microsoft’s best practices and recommendations for Office 365 administration to ensure effective maintenance, and this is the role of our team at XSTRA when you sign up to X365-Plus.

Revision: 13
Last modified: Feb 06, 2024


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