NOTICE TIME ZONE Brisbane GMT+10
STATUS (Open/Closed) Closed
INCIDENT START DATE 20200615
INCIDENT START TIME (HH:MM) 09:42
INCIDENT CAUSED BY A 3RD PARTY? Yes
IF YES, NAME OF 3RD PARTY MICROSOFT
OUTAGE DURATION 2 Hours +
ESTIMATED TIME TO RESOLUTION N/A
XCRM TICKET NUMBER Not Applicable
BRAND X365
PRIORITY P2
CUSTOMERS AFFECTED All Office 365 Users in Australia and New Zealand
DESCRIPTION OF INCIDENT Users may receive an error when attempting to access Microsoft 365 services
DESCRIPTION IMPACT Users may receive an error when attempting to access Microsoft 365 services
Primary Effect No access to the Office 365 Suite of Microsoft Cloud Services
Secondary Effect None
Residual Effect None expected once the problem is resolved
EVENT TIMELINE
Monday 15th June 2020
09:42 Users report issue logging into Office 365 suite
09:49 XSTRA technicians confirm issue
09:52 Microsoft post an incident notice : – see incident code: MO216274
10:00 XSTRA publish this SDN
10:18 XSTRA confirms with independent sources that there is an issue in the Oceania region and posts this map.
11:10 XSTRA suspect from other reports that the issue may be far deeper than just Office 365 and that WVD could also be impacted meaning the problem is deep within the Azure stack
11:58 MS update says – Final status: We redistributed traffic within the affected infrastructure and have validated that service has been restored. Closing SDN. Confirmed with tech team that we are no longer fielding these issues and clients can now login fine.
RECOVERY & RESOLUTION Final status: We redistributed traffic within the affected infrastructure and have validated that service has been restored.
ROOT CAUSE Unknown
CORRECTIVE & PREVENTATIVE MEASURES None is given by Microsoft

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