4.5.2.31. 20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
NOTICETIMEZONE
Brisbane GMT+10
STATUS (Open/Closed)
Closed
INCIDENTSTARTDATE
20200615
INCIDENTSTARTTIME (HH:MM)
09:42
INCIDENTCAUSED BY A 3RD PARTY?
Yes
IF YES, NAME OF 3RD PARTY
MICROSOFT
OUTAGEDURATION
2 Hours +
ESTIMATEDTIME TO RESOLUTION
N/A
XCRMTICKETNUMBER
Not Applicable
BRAND
X365
PRIORITY
P2
CUSTOMERSAFFECTED
All Office 365 Users in Australia and New Zealand
DESCRIPTION OF INCIDENT
Users may receive an error when attempting to access Microsoft 365 services
DESCRIPTIONIMPACT
Users may receive an error when attempting to access Microsoft 365 services
Primary Effect
No access to the Office 365 Suite of Microsoft Cloud Services
Secondary Effect
None
Residual Effect
None expected once the problem is resolved
EVENTTIMELINE
Monday 15th June 2020
09:42
Users report issue logging into Office 365 suite
09:49
XSTRA technicians confirm issue
09:52
Microsoft post an incident notice : – see incident code: MO216274
10:00
XSTRA publish this SDN
10:18
XSTRA confirms with independent sources that there is an issue in the Oceania region and posts this map.
11:10
XSTRA suspect from other reports that the issue may be far deeper than just Office 365 and that WVD could also be impacted meaning the problem is deep within the Azure stack
11:58
MS update says – Final status: We redistributed traffic within the affected infrastructure and have validated that service has been restored. Closing SDN. Confirmed with tech team that we are no longer fielding these issues and clients can now login fine.
RECOVERY & RESOLUTION
Final status: We redistributed traffic within the affected infrastructure and have validated that service has been restored.
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