NOTICE TIME ZONE Brisbane UTC +10
STATUS (Open/Closed) Open
INCIDENT CAUSED BY A 3RD PARTY? Yes
IF YES, NAME OF 3RD PARTY Energex
INCIDENT START DATE 20240527
INCIDENT START TIME (HH:MM) 08:00
ESTIMATED TIME TO RESOLUTION 8 Hours
INCIDENT END DATE 20240527
INCIDENT END TIME (HH:MM) ?
INCIDENT TOTAL DURATION ?
XCRM TICKET NUMBER Not Applicable
BRAND XNET
PRIORITY P2
CLIENTS AFFECTED Brookfield Clients
DESCRIPTION OF INCIDENT Energex will be turning off the power on Gold Creek Rd, impacting all clients on Gold Creek Rd in Brookfield. This outage will result in no access to the Internet and associated services for these clients. If clients in Gold Creek Rd have access to an alternative power source, Internet access will work normally.
EVENT TIMELINE
Monday 27th May 2024
08:00 XSTRA to start monitoring the electrical outage planned by Energex
RECOVERY & RESOLUTION
ROOT CAUSE Energex who will not be providing electrical services to Gold Creek Rd, Brookfield
CORRECTIVE & PREVENTATIVE MEASURES n/a

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