All Security updates, Service Packs/Patches to the browser
Machine monitoring & Alerts
Options
24/7 Recording of the Users screen for Legal events and playback verification
including logging of all key strokes for forensic query
XSTRA’s XACCESS multi-factor authentication service securing multiple entry points to your systems
Caveats
Software support is provided on a best effort basis for the underlying Windows Server operating system and selected Browser only. Excludes custom code, 3rd party application and custom configuration
Any software assistance rendered not covered by this plan will be undertaken subject to the Client’s approval and charged to the Client at XSTRA’s Schedule 1 Rates
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