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20250815 – XCLOUD – Data Center Hardware Incident
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250815 – XCLOUD – Data Center Hardware Incident
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY INCIDENT START DATE 20250815 INCIDENT START TIME (HH:MM) …
Backup & Recovery
XFORCE » Backup & Recovery
XCLOUD – Backup & Recovery Immutable Backups Dooms Day Backups
XDESK – Enterprise
XDESK » XDESK – Enterprise
XDESK – Enterprise Citrix Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for Work-From-Anywhere enterprise level power users who require optimum: Security – When…
Immutable Backups
XFORCE » Backup & Recovery » Immutable Backups
Back up anything, protect everything — forever. XSTRA’s Immutable Backup uses Wasabi Cloud Storage and provides uncompromising long-term protection of your critical files — whether they live on Virtual Machines hosted in XCLOUD, in Public Clouds (think Azure…
XDESK – Basic
XDESK » XDESK – Basic
XDESK – Basic Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for entry-level and front-line administration users with: Light SaaS needs Light browser workloads Low…
Overview
XCLOUD » Overview
XCLOUD – Infrastructure as a Service (IaaS) Cloud solution options explained: Public, Private, and Hybrid — designed and supported by XSTRA. Overview XCLOUD provides Clients with infrastructure products and services to host compute workloads…
Backup & Recovery
XCLOUD » Backup & Recovery
XCLOUD – Backup & Disaster Recovery Protocol Backup architecture, retention options, replication add-ons, and recovery guidance for XCLOUD workloads. Overview Scope: XCLOUD hosted workloads Ransomware: It can’t attack what it…
20260612 – National Internet Issues
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20260612 – National Internet Issues
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) CLOSED INCIDENT START DATE 20260612 INCIDENT START TIME (HH:MM) Approx: 09:50 INCIDENT END DATE 20260612 INCIDENT END TIME (HH:MM)…
Dooms Day Backups
XFORCE » Backup & Recovery » Dooms Day Backups
Overview Although our XCLOUD Backup and Recovery solution provides excellent protection, we recognise the need for a truly air-gapped backup option for extreme scenarios. The Dooms Day Backup service is designed for clients who want to take data resilience to the next…
Overview
XDESK » Overview
XDESK – Overview Secure Virtual Apps, Desktops & Browsers – fully managed by XSTRA …
XDESK – Enterprise Browser
XDESK » XDESK – Enterprise Browser
XDESK – Enterprise Browser Citrix Enterprise Browser – Per User – Per Month Scenario Fit For Users who only work in a Browser and require all of the Security, Safety and Performance that Citrix…
Price List
XCLOUD » Price List
XCLOUD Products & Pricing Core services catalogue (excluding taxes) Product Summary Prices are ex-GST unless stated This page provides a quick reference for common XCLOUD services. Where pricing varies by size or usage, a calculator or schedule link…
Terms & Conditions
XCLOUD » Terms & Conditions
XCLOUD – Service Notes 1) General Disk increases (no cost): Disk volume size increases can be coordinated via our Service Desk by raising a ticket. There is no charge for standard increase requests. Disk decreases (billable and more involved):…
20251222 – Data Center Based Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20251222 – Data Center Based Outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 20251222 INCIDENT START TIME (HH:MM) Approx: 09:00 INCIDENT END DATE 20251222 INCIDENT END TIME (HH:MM) …
20260516 – Hard Drive Replaced – Backups Suspended
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20260516 – Hard Drive Replaced – Backups Suspended
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 20260515 INCIDENT START TIME (HH:MM) Approx: 09:00 INCIDENT END DATE INCIDENT END TIME (HH:MM) …
X365-PLUS
X365 » X365-PLUS
X365 Plus A better way to run Microsoft 365 — with protection, backup, and real support …
CLOSED SDN’s
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s
20260612 – National Internet Issues 20260516 – Hard Drive Replaced – Backups Suspended 20251222 – Data Center Based Outage 20250819 – XDESK – Cloud Drive Mapper Issues 20250815 – XCLOUD – Data Center Hardware…
20200325 – XSTRA’s COVID19 Business Continuity Plan
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200325 – XSTRA’s COVID19 Business Continuity Plan
25th March 2020 INTRODUCTION As a provider of Telecommunications and IT infrastructure services, XSTRA is an Essential Business and we will operate as normal at this stage Our Customers are our primary concern at this time. Helping them through this period is…
Terms & Conditions
XDESK » Terms & Conditions
XDESK – Terms & Conditions Security baseline, session controls, account lifecycle rules, and support boundaries for XDESK. Overview This page outlines the baseline policies applied to XDESK (hosted desktops and remote app access). These policies…