|NOTICE TIME ZONE
|INCIDENT START DATE
|INCIDENT START TIME (HH:MM)
|INCIDENT CAUSED BY A 3RD PARTY?
|IF YES, NAME OF 3RD PARTY
|ESTIMATED TIME TO RESOLUTION
|XCRM TICKET NUMBER
|X16, X40, X70 & X81
|DESCRIPTION OF INCIDENT
|During routine maintenance a host server entered critical low disk space and required rebooting
|Clients unable to access servers
|Host server go to 2% available diskspace on C drive and hypervisor manager became unresponsive
|Performance on servers became slow and eventually had no access due to reboot
|None expected once the problem is resolved
|Sunday 8th August 2021
|XSTRA’s monitoring system alerted diskspace entered critical state
|Technicians investigated issue
|Technicians identified cause and commenced resolving
|Hyper-Visor manager became unresponsive and unable to continue with the clean-up
|Host server rebooted
|Host server back online and all virtual servers left turned off and clean-up continued
|Clean-up completed, commenced bringing servers back online
|Servers all back online and all checked to ensure connectivity is returned
|RECOVERY & RESOLUTION
| Removed replication on numerous servers due large file changes resulting in a backlog.
replication was recreated once storage space was recovered.
|Numerous customer virtual servers had a large and sudden change in files resulting in DRP systems consuming larger than normal storage space. This occurred at the same time routine maintenance was being performed that also consumes a large amount of space.
|CORRECTIVE & PREVENTATIVE MEASURES
Last modified: Aug 10, 2021
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