It all starts with great service

At XSTRA we have built our reputation on a foundation of Xceptional Client support

XSTRA has 3 teams that deal with different problems, incidents and requests

  • XSTRA Service Desk Team
    • XCRM Entity Records Management
    • Ticket management
      • Escalations of Incidents to all XCARE Teams
      • Co-Ordinated 3rd Party Response management for Incidents & Requests
    • Service Level Agreement (SLA) targets management across all teams
  • XSTRA Rep Tech Team
    • Undertake repetitious tasks based on set Procedures
    • Handle all Tickets of type: REQUEST – for XSTRA Equipment supplied to Clients
      • Specifically: Moves Deletes Adds Changes (MDAC)
  • XSTRA Help Desk Team
    • Incident Ticket Management for XSTRA Equipment supplied to Clients
Revision: 4
Last modified: Nov 29, 2020

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