It all starts with great service
At XSTRA we have built our reputation on a foundation of Xceptional Client support
XSTRA has 3 teams that deal with different problems, incidents and requests
- XSTRA Service Desk Team
- XCRM Entity Records Management
- Ticket management
- Escalations of Incidents to all XCARE Teams
- Co-Ordinated 3rd Party Response management for Incidents & Requests
- Service Level Agreement (SLA) targets management across all teams
- XSTRA Rep Tech Team
- Undertake repetitious tasks based on set Procedures
- Handle all Tickets of type: REQUEST – for XSTRA Equipment supplied to Clients
- Specifically: Moves Deletes Adds Changes (MDAC)
- XSTRA Help Desk Team
- Incident Ticket Management for XSTRA Equipment supplied to Clients
Revision:
4
Last modified:
Nov 29, 2020
Post your comment on this topic.