PUBLIC

Table of Contents

PUBLIC

1. WELCOME
2. CLIENT TESTIMONIALS
- 2.1. AUSTRALIAWOW
3. XSTRA
- 3.1. Why XSTRA
- 3.2. Who Are We
- 3.3. What Do We Do
- 3.4. How Do We Do IT
- 3.5. How Can We Help You?
- 3.6. Create Your Free Account
- 3.7. Global Contact Information
- 3.8. Global Company Information
- 3.9. Community
- 3.10. Our Vendor Partners
- 3.11. Global General Terms and Conditions of Trade Agreement
- 3.12. Schedule 1 – Rates & Charges
- 3.13. Credit Policy – Australia
- 3.14. Financial Hardship Policy – Australia
- 3.15. Equipment Procurement Service Policy
- 3.16. Public Technology Platforms Policy
- 3.17. Join The Team
- 3.18. Team Technical Training Pathways
- 3.19. Legal
4. XCRM
- 4.1. Overview
- 4.2. Login
- 4.3. 12 Week Sprint – 31st August to 21st November 2020
- 4.4. Change Log
- 4.5. Functionality
- 4.6. API
5. LIVE PERFORMANCE METRICS
- 5.1. Data Lake
- 5.2. Net Promoter Scores
- 5.3. Reporting
- 5.4. Tickets
  - 5.4.1. Average Handling Time
  - 5.4.2. First Call Resolution
6. XCARE
- 6.1. Overview
- 6.2. Workflow
- 6.3. TeamViewer Download
7. XRACK
- 7.1. Overview
- 7.2. Pricing
- 7.3. Disaster Recovery Protocol
8. XNET
- 8.1. XNET Home Fiber Plus – Brookfield Project
  - 8.1.1. Order Form – XNET Home Fiber Plus + NBN
- 8.2. XNET Global Fair Use Policy
9. XVOICE
- 9.1. XVOICE Call Rates
- 9.2. XVOICE Soft Clients
- 9.3. Telstra Mobile Plan Deals – Public Version
- 9.4. Help Topics
  - 9.4.1. FreePBX VoiceMail Guide
  - 9.4.2. FreePBX Feature Codes
10. XCLOUD
- 10.1. Overview
- 10.2. XCLOUD Desktop Portal for Customers
- 10.3. Windows Virtual Desktops
- 10.4. Resources
11. XDEVICE
12. X365
- 12.1. Office 365
  - 12.1.1. O365 System Requirements
- 12.2. Microsoft 365
- 12.3. MATRIX – Office 365 vs Microsoft 365 Comparison
- 12.4. Exchange
- 12.5. SharePoint Constraints
13. XFA
14. NEWS
- 14.1. 20201114 – COVID-19 – The Numbers
- 14.2. 20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail
- 14.3. 20200704 – COVID-19, The Ultimate Control Weapon
- 14.4. 20200620 – FaceBook’s Latest Attack On Your Privacy
- 14.5. 20200619 – Australia Targeted – Cyber attack targeting Australian networks
- 14.6. 20200615 – A Bad Year So Far for Office 365 Uptime
- 14.7. 20200610 – Widespread outage hits IBM Cloud
- 14.8. 20200604 – Think Your Data In The Cloud Is Safe?
- 14.9. 20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
- 14.10. 20200524 – Apple Still Spying On Customers
- 14.11. 20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web
- 14.12. 20200325 – XSTRA’s COVID19 Business Continuity Plan
- 14.13. 20200122 – XSTRA Supports Children with Kidney Disease
- 14.14. NEWS ARCHIVE
  - 14.14.1. Year 2020
15. SERVICE DISRUPTION NOTICES (SDN’s)
- 15.1. OPEN SDN’s
- 15.2. CLOSED SDN’s

12. X365

12.1. Office 365

Office 365
Microsoft 365
MATRIX – Office 365 vs Microsoft 365 Comparison
Exchange
SharePoint

Revision: 4

Last modified: Oct 19, 2020

12.1. Office 365

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