1. MANDATORY NAB DIRECT DEBIT FACILITY FOR ALL AUSTRALIAN CLIENTS

  • To facilitate payments from Clients, XSTRA has established a low fee Direct Debit Facility with the NAB Bank. Click HERE to complete the NAB Direct Debit form powered by Sign.
  • XSTRA strives to offer great value to our customers through fantastic service and realistic pricing. Requiring all Clients to have a Direct Debit Facility allows us to keep our costs and overheads low by reducing administration time chasing payments.
  • Regular recurring invoices will be dated and sent on or before the 6th of the month. The direct debit action will occur on or after the 21st of the month. This provides the Client with at least 14 days to check the invoice prior to any direct debit taking place.
  • Clients with a Direct Debit Facility in place effectively have access to a 14-day trading account.
  • NAB accepts the following funding sources for their Direct Debit Facility:
  • NAB charges the following surcharges:

  • Source Surcharge %
    Bank Accounts none
    Visa Card none
    Master Card none
    American Express Card 1.65%
  • Section 5.3 in our Global General Terms and Conditions of Trade Agreement mandates that all Clients must have a Direct Debit Facility established with XSTRA prior to the supply of the Equipment by XSTRA to the Client. XSTRA will automatically, deduct any amounts due, on the 21st of every month, from the Client’s nominated account. For a full understanding of our credit policy and other matters regarding payments, finance, and all things accounts-related, we strongly advise that Clients read section 5 labeled “5. Payment, Taxes & Direct Debit Agent” contained in the Global General Terms and Conditions of Trade Agreement, prior to entering into a commercial transaction with XSTRA.
  • ** Some Clients are still using our old EziDebit Facility which incurs higher transactions costs, Please contact us to move across to our NAB Direct Debit Facility to lower your current surcharge fees

2. EXCEPTIONS

  • The only exception to this policy is if the Client has an XSTRA approved, formal credit facility, in place with XSTRA. These require personal guarantees and other securities but can deliver longer trading terms in excess of 14 days.

3. SOURCE OF FUNDS ISSUES

  • In the event that the Client’s source of funds used for the Direct Debit Facility is unavailable for a period of time then the following credit policy will apply.

  • If you no longer have a functioning Direct Debit Facility with XSTRA then XSTRA will require full payment within 7 days of the invoice date. Furthermore, the Client must work with XSTRA to re-establish a working Direct Debit Facility as soon as possible. You can pay your invoice us using any of the methods shown on the invoice. In addition to transferring funds into our bank accounts, we also accept payments using any of the following payment methods:

4. XERO NETWORK KEY

  • XSTRA uses the XERO accounting system internally. If you are a Client or Supplier who is also using XERO then you may want to add XSTRA’s XERO Network Key into your XERO file against our contact record. With this in place, you will be able to directly exchange information with our XERO file. Please see our Global Company Information page to obtain our XERO Network Key.
Revision: 119
Last modified: Jun 04, 2020

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