Critical Information Summary (CIS)

Service To Be Provided Business Grade Broadband supplied by NBN Co.
Download Speed 50 Mbps
Upload Speed 20 Mbps
Are Faster Speeds Available? Yes
% Typical Speed Achievable 75%
Does pricing in this CIS include GST Yes
Included Data Unlimited
Static IPv4 Address Included Yes
Complimentary Cisco Umbrella Cyber Security Protection Included
Failover Technology If Service Fails 4G – Available on request
Minimum Monthly Charge $94.99
Speed upgrade to 100 Mbps +$34.99 additional monthly
Minimum Term Applicable 12 Months
Early Termination Max Charge $1139.88
Payment Method Direct Debit from nominated Bank Account or Credit/debit Card as per our Credit Policy
Billing Frequency & Method Monthly In-Advance
Service Definition The Service and products may also be referred to as the “Equipment” in our General Terms and Conditions of Trade Agreement located at https://x.direct/1/en/topic/generals-terms-and-conditions-of-trade

Information about the service

What is XNET NBN Plus?
This product is a best effort internet service delivered to you using various technologies. The product is inferior to leased line or dedicated services delivering asymmetrical type speeds to the Internet. Designed for SME and Residential Clients, we also offer an Enterprise Upgrade option for businesses that require higher levels of performance.
Where is it available?
Anywhere NBN Co. provides service. To find out if the service is available to you, please go to the NBN Co. Website to check your address in their database or Contact XSTRA for assistance
Do I have to bundle anything with the service?
Bundling is not compulsory. You can opt to bundle your phone or any of our bolt-on features
Qualifications
Please note that this service may be suspended and/or cancelled if:

Information about pricing

SETUP COSTS
Item Cost Frequency Optional

Professional Install


A technician will attend site and ensure installation to inside the premises.
Visit 1: NBN Co will send a technician to enable the service.
Visit 2: AAPT will send a technician to complete the installation and verify connectivity.
XSTRA may ask the Client to plug in a router or modem and connect some cables. XSTRA will provide all remote assistance necessary.
$399Once-OffNo

Hardware Router

This might be required and XSTRA can provide pricing and options
Price On Request Once-Off Yes
OPTIONAL COSTS
Item Cost Units Frequency Optional
XVOICE Home Number + Unlimited National & Mobile Calling 20.90 Per Number Service Monthly Yes
GrandStream HT801 (EPSP) – allows you to connect a regular phone to the Internet 48.40 Per Unit Once-Off Yes
Yealink DECT Wireless Solution including W60B Base Station and 1 W56H Handset (EPSP) – a wireless phone that connects directly to the Internet 162.80 Per Unit Once-Off Yes
TELSTRA 4G Failover Sim – (Requires additional hardware) 45 Per Unit Monthly Yes
Excess Usage
There are no excess usage charges
Caveats and Other Possible Costs
  • If you bundle your broadband service with a phone service or any of our bolt-on features, your monthly costs may be different. If you are unsure about anything regarding costs please call us to speak to a team member who will assist.
  • You can not decrease the cost of the service within the minimum contract period.
  • Minimum contract term renews if you change your speed plan.
  • New Development FeeNBNCo may charge a new development fee for the cost of deploying network infrastructure to new premises or dwellings. This fee may be applied to each new premises requiring a nbn™ connection and if applicable, XSTRA will pass on this cost to the Client “at cost”.
  • Other fees and charges may be included on your monthly invoice for any work undertaken under our Schedule 1 – Rates & Charges shown here https://x.direct/1/en/topic/schedule-1-rates-charges

Other information

Customer Service
Use and of the following methods to contact us for assistance 24 Hours, 7 Days
Phone: 1300 555 920
Email: support@xstragroup.com
Disputes and Public Statements
Disputes and Public Statements – at Section 6 in our General Terms and Conditions of Trade Agreement, we provide you with methods to make formal complaints. Our General Terms and Conditions of Trade Agreement is located at https://x.direct/1/en/topic/generals-terms-and-conditions-of-trade

Complaints
If you are still not happy with the outcome of your complaint after following our dispute resolution process, you can contact the Telecommunications Industry Ombudsman (TIO) for independent mediation. The TIO can be contacted by calling 1800 062 058 or visiting the TIO website at https://www.tio.com.au
Contact Information
Global Contact Information: https://x.direct/1/en/topic/global-contact-information
Global Company Information: https://x.direct/1/en/topic/company-information-summary
Revision: 37
Last modified: Jul 05, 2021

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