Critical Information Summary (CIS)
| Service To Be Provided |
Uses fiber and complementary technologies to deliver a Premium broadband experience to your home + NBN is installed for unlikely situations when our service goes down. |
|---|
| Download Speed |
50 Mbps |
|---|
| Upload Speed |
50 Mbps |
|---|
| Are Faster Speeds Available? |
Yes |
|---|
| % Typical Speed Achievable |
75% |
|---|
| Does pricing include GST |
Yes |
|---|
| Included Data |
Unlimited |
|---|
| Failover Technology If Service Fails |
NBN* |
|---|
| Minimum Monthly Charge |
$99 |
|---|
| Maximum Monthly Charge |
$99 |
|---|
| Early Termination Max Charge |
$594 |
|---|
| Minimum Term Applicable |
6 Months |
|---|
| Payment Method |
Direct Debit from nominated Bank Account or Credit/debit Card |
|---|
| Billing Frequency & Method |
Monthly In-Advance |
|---|
| Service Definition |
The Service and products may also be referred to as the “Equipment” in our General Terms and Conditions of Trade Agreement located at https://x.direct/1/en/topic/generals-terms-and-conditions-of-trade |
|---|
Information about the service
| What is XNET Rural Fiber + NBN*? |
|---|
| This product is a Premium quality internet service delivered to you using fiber and complementary technologies. The product is superior to the NBN, delivering faster speeds and symmetrical access to the Internet. Designed for residential Clients, we also offer an Enterprise Upgrade option for businesses that require higher levels of performance. |
| Where is it available? |
|---|
| Anywhere XSTRA has installed its infrastructure. To find out if the service is available to you, please call 1300 555 920 |
| What do I need to access this service? |
| Here are the steps required to connect to the service: |
| 1. |
You complete an on-line application form located HERE |
| 2. |
If your application is approved, XSTRA will confirm a time and date to meet you at your premises to conduct an On-Site survey |
| 3. |
XSTRA will conduct the On-Site survey with you where the following items will be discussed:
- Method of Lead-In and the works required
- Identify any impediments
- Agree on Lead-In installation costs, hardware costs and any costs required to support the NBN portion of the installation
|
| 4. |
XSTRA will create a ticket for the Lead-In works and you will be kept up to date on the progress via messages sent to your nominated email address. The ticket will probably include details such as:
- Drawing and plan of proposed Lead-In works
- Method of installation including details of:
- Installation start date
- Risks and risk mitigation strategies
- Details of the agreed service installations costs and other information that might be relevant to the installation
|
| 5. |
The NBN portion of this service will be completed by NBNCo and here are the key points of this stage in the installation process:
- NBN will need to install equipment on the outside and inside (near a power point) of your premises. A person over 18 will need to be at home for this appointment.
- Your copper phone line will be taken over by the connection. This means that you need to transfer to an IP phone service (internet-based phone) or you will lose your current landline phone connection. See our home phone plans below to keep your home number permanently.
- You may find that all the phone sockets within your premises are disabled
|
| 6. |
Once the ticket is closed and assuming the installation was able to be completed, then you will have a working service |
| What is included? |
| Features of this service include: |
- Speeds faster than the NBN’s standard home plans
- No excess usage
- 24 Hour, 7 Days Remote Support
|
| Do I have to bundle anything with the service? |
|---|
| Bundling is not compulsory. You can opt to bundle your home phone or any of our bolt-on features like a static IP |
| Qualifications |
| Please note that this service may be suspended and/or cancelled if: |
|
|
Information about pricing
| SERVICE SPEED UPGRADES – (Upload / Download) |
| Mbps |
Additional Cost Per Month |
| 75 / 75 |
$10 |
| 150 / 150 |
$80 |
| 250 / 250 |
$160 |
| 1,000 / 1,000 |
$700 |
| SETUP COSTS |
|---|
| Item |
Cost |
Units |
Frequency |
Optional |
| Connection Fee – includes connection to NAP, supply, installation of FAT, TB, CPE, and all required fiber Terminations |
$999 |
Per NAP Connection |
Once-Off |
Maybe – see below |
| Free Connection – with a 60 Month Contract |
$0 |
Per NAP Connection |
Once-Off |
Yes |
| XVOICE Home Phone – Porting Per Number |
$55 |
Per Number |
Once -Off |
Yes |
| LEAD-IN SETUP COSTS |
|---|
| Item |
Cost |
Units |
Frequency |
Optional |
| Free Lead-In Installation – on 60 Month Contract using Aerial Above Ground installation method |
$0 |
Per Connection |
Once-Off |
Yes |
| Air-Gap including hardware and installation at both ends |
$330 |
Per Air-Gap |
Once-Off |
Maybe |
| Air-Gap Optional – Solar-Power Hardware if required per end |
$660 |
Per End – Per Air-Gap |
Once-Off |
Maybe |
| Air-Gap Optional – Pole including hardware and installation if required |
$330 |
Per Pole |
Once-Off |
Maybe |
| Aerial Above Ground Installation on poles per meter including fiber cable, hardware, and installation |
$11 |
Per Meter |
Once-Off |
Maybe |
| Underground Trench installation per meter including fiber cable, hardware, and installation in soft soil |
$44 |
Per Meter |
Once-Off |
Yes |
| Underground Trench installation per meter including fiber cable, hardware, and installation in rocky or similar soil |
$55 |
Per Meter |
Once-Off |
Yes |
| Boring works |
To Be Determined |
As Req’d. |
Once-Off |
Yes |
| Survey Costs like Dial Before Dig and other costs possible |
At Cost |
As Req’d. |
Once-Off |
Yes |
| Traditional Star-Picket Wire Fencing installation per meter including fiber cable, hardware, and installation |
$15 |
Per Meter |
Once-Off |
Maybe |
| Existing Fence Fiber Cable installation per meter including fiber cable, hardware, and installation |
$6 |
Per Meter |
Once-Off |
Maybe |
| Fiber Cable per meter for installation to be arranged by you |
$5 |
Per Meter |
Once-Off |
Maybe |
| Steel Metal Cabinet including installation |
$242 |
Per Unit |
Once-Off |
Yes |
| OPTIONAL MONTHLY COSTS |
| Item |
Cost |
Units |
Frequency |
Optional |
|---|
| Static Publicly Routable IPv4 Address |
16.50 |
Per IP |
Monthly |
Yes |
| XVOICE Home Phone Bundle + Unlimited National & Mobile Calling |
16.50 |
Per RJ11 Port |
Monthly |
Yes |
| TELSTRA 4G Failover Sim (requires 4G router $99 and 4G network coverage) |
22.00 |
Per Unit |
Monthly |
Yes |
| Excess Usage |
|---|
| There are no excess usage charges |
| Other Possible Costs |
- If you bundle your broadband service with a phone service or any of our bolt-on features, your monthly costs may be different. If you are unsure about anything regarding costs please call us to speak to a team member who will assist.
- You can not decrease the cost of the service within the minimum contract period.
- New Development Fee – NBNCo may charge a $300 new development fee for the cost of deploying network infrastructure to new premises or dwellings. This fee may be applied to each new premises requiring a nbn™ connection.
- Other fees and charges may be included on your monthly invoice for any work undertaken under our Schedule 1 – Rates & Charges shown here https://x.direct/1/en/topic/schedule-1-rates-charges
|
Other information
| Customer Service |
|---|
| Use and of the following methods to contact us for assistance 24 Hours, 7 Days |
| Phone: 1300 555 920 |
| Email: support@xstragroup.com |
| Complaints |
| If you are still not happy with the outcome of your complaint after following our dispute resolution process, you can contact the Telecommunications Industry Ombudsman (TIO) for independent mediation. The TIO can be contacted by calling 1800 062 058 or visiting the TIO website at https://www.tio.com.au |
| CAVEATS |
|---|
| The NBN may not be immediately available in your area at this time. XSTRA will automatically provision NBN as a failover solution at your location when the NBN is available in your area. All pricing remains unaffected whether NBN is available or not. Speeds and performance described above are not applicable to the NBN service. |
Revision:
3
Last modified:
Feb 25, 2021
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