PUBLIC
Table of Contents
PUBLIC
  • 1. WELCOME
  • 2. CLIENT TESTIMONIALS
    • 2.1. AUSTRALIAWOW
  • 3. XSTRA
    • 3.1. Why XSTRA
    • 3.2. Who Are We
    • 3.3. What Do We Do
    • 3.4. How Do We Do IT
    • 3.5. How Can We Help You?
    • 3.6. Create Your Free Account
    • 3.7. Global Contact Information
    • 3.8. Global Company Information
    • 3.9. Community
    • 3.10. Our Vendor Partners
    • 3.11. Global General Terms and Conditions of Trade Agreement
    • 3.12. Schedule 1 – Rates & Charges
    • 3.13. Credit Policy – Australia
    • 3.14. Financial Hardship Policy – Australia
    • 3.15. Equipment Procurement Service Policy
    • 3.16. Public Technology Platforms Policy
    • 3.17. Join The Team
    • 3.18. Team Technical Training Pathways
    • 3.19. Legal
  • 4. XCRM
    • 4.1. Overview
    • 4.2. Login
  • 5. LIVE PERFORMANCE METRICS
    • 5.1. Data Lake
    • 5.2. Net Promoter Scores
      • 5.2.1. What are Net Promoter Scores?
      • 5.2.2. What is a GOOD NPS result?
      • 5.2.3. Industry Averages for NPS
      • 5.2.4. NPS XSTRA Overall
      • 5.2.5. NPS By Brand
      • 5.2.6. NPS By Client X Number
      • 5.2.7. NPS By Client Site Number
    • 5.3. XREPORTS
    • 5.4. Tickets
      • 5.4.1. Average Handling Time
      • 5.4.2. First Call Resolution
  • 6. XCARE
    • 6.1. Overview
    • 6.2. Workflow
    • 6.3. TeamViewer Download
  • 7. XRACK
    • 7.1. Overview
    • 7.2. Pricing
    • 7.3. Disaster Recovery Protocol
  • 8. XNET
    • 8.1. XNET Rural Fiber + NBN*
      • 8.1.1. XNET Rural Fiber + NBN* – Technical Brief
      • 8.1.2. XNET Rural Fiber + NBN* – CIS
    • 8.2. XNET Global Fair Use Policy
  • 9. XVOICE
    • 9.1. XVOICE Call Rates
    • 9.2. XVOICE Soft Clients
    • 9.3. Telstra Mobile Plan Deals – Public Version
    • 9.4. Help Topics
      • 9.4.1. FreePBX VoiceMail Guide
      • 9.4.2. FreePBX Feature Codes
  • 10. XCLOUD
    • 10.1. Overview
    • 10.2. Client Desktop Portals
    • 10.3. Windows Virtual Desktops
  • 11. XDEVICE
  • 12. X365
    • 12.1. Office 365
      • 12.1.1. O365 System Requirements
    • 12.2. Microsoft 365
    • 12.3. MATRIX – Office 365 vs Microsoft 365 Comparison
    • 12.4. Exchange
    • 12.5. SharePoint Constraints
  • 13. NEWS
    • 13.1. 20201114 – COVID-19 – The Numbers
    • 13.2. 20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail
    • 13.3. 20200704 – COVID-19, The Ultimate Control Weapon
    • 13.4. 20200620 – FaceBook’s Latest Attack On Your Privacy
    • 13.5. 20200619 – Australia Targeted – Cyber attack targeting Australian networks
    • 13.6. 20200615 – A Bad Year So Far for Office 365 Uptime
    • 13.7. 20200610 – Widespread outage hits IBM Cloud
    • 13.8. 20200604 – Think Your Data In The Cloud Is Safe?
    • 13.9. 20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
    • 13.10. 20200524 – Apple Still Spying On Customers
    • 13.11. 20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web
    • 13.12. 20200325 – XSTRA’s COVID19 Business Continuity Plan
    • 13.13. 20200122 – XSTRA Supports Children with Kidney Disease
    • 13.14. NEWS ARCHIVE
      • 13.14.1. Year 2020
  • 14. SERVICE DISRUPTION NOTICES (SDN’s)
    • 14.1. OPEN SDN’s
    • 14.2. CLOSED SDN’s
      • 14.2.1. 20201117 – Philippines – Converge ICT Outage
      • 14.2.2. 20200929 – Office 365 Outage
      • 14.2.3. 20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000
      • 14.2.4. 20200826 – PostGreSQL Service Restarted
      • 14.2.5. 20200706 – XRACK – Missing Virtual Machine (VM)
      • 14.2.6. 20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
      • 14.2.7. 20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
      • 14.2.8. 20200606 – XNET – Philippines – GA Towers – Network Outage
      • 14.2.9. 20200528 – XNET – Philippines – GA Towers Service Outage
      • 14.2.10. 20200528 – XRACK – Australia – Client Network loss
      • 14.2.11. 20200528 – XNET – Australia – Core router outage
      • 14.2.12. 20200524 – XNET – Philippines – GA Towers Service Outage
      • 14.2.13. 20200520 – XRACK – Unplanned Server Restart
      • 14.2.14. 20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
      • 14.2.15. 20200929 – Delays relaying email through mail.voipstra.com.au

14.2. CLOSED SDN’s

14.1. OPEN SDN’s
14.2.1. 20201117 – Philippines – Converge ICT Outage
  • 20201117 – Philippines – Converge ICT Outage
  • 20200929 – Office 365 Outage
  • 20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000
  • 20200826 – PostGreSQL Service Restarted
  • 20200706 – XRACK – Missing Virtual Machine
  • 20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
  • 20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
  • 20200606 – XNET – Philippines – GA Towers – Network Outage
  • 20200528 – XNET – Philippines – GA Towers Service Outage
  • 20200528 – XRACK – Australia – Client Network loss
  • 20200528 – XNET – Australia – Core router outage
  • 20200524 – XNET – Philippines – GA Towers Service Outage
  • 20200520 – XRACK – Unplanned Server Restart
  • 20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
  • 20200929 – Delays relaying email through mail.voipstra.com.au
Revision: 9
Last modified: Nov 28, 2020
14.1. OPEN SDN’s
14.2.1. 20201117 – Philippines – Converge ICT Outage

Feedback

Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Please do not use this for support questions.
https://x.direct/1/en/topic/welcome

Post Comment
© Copyright XSTRA Group Pty Ltd (AU) 2021