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Credit Policy

ABOUT » Legal & Finance » Credit Policy

1. MANDATORY NAB DIRECT DEBIT FACILITY FOR ALL AUSTRALIAN CLIENTS XSTRA strives to offer great value to our customers through fantastic service and realistic pricing. Requiring all Clients to have a Direct Debit Facility allows us to keep our costs and…

Equipment Architecture Policy

XCARE » Equipment Architecture Policy

Device / OS Support & Citrix App Protection Matrix Device / OS Approved for Local Use XDESK Virtual Desktop Supported App Protection — Anti-Screen Capture App Protection — Anti-Keylogging Notes …

Support Scope Policy

XCARE » Support Scope Policy

XSTRA — Software Support Boundaries & Engagement Protocols 1. Scope of XSTRA Responsibility – Core Products (XDESK, XDEVICE, and Others) XSTRA is responsible for delivering and maintaining its core service offerings, including but not limited to: …

Browser Based Apps

XDESK » Resources » Browser Based Apps

Why Citrix Technologies Matter in a 100% Cloud-Based World Some users may believe that relying solely on cloud-based services—such as Microsoft 365, Google Workspace, or other SaaS applications—eliminates the need for solutions like Citrix. However, this is a…

XCARE

XCARE

Overview Workflow Remote Assistance Tech Folder – Public Rates & Charges – Schedule 1 Service Disruption Notices Equipment Architecture Policy Support Scope Policy Terms & Conditions

Legal & Finance

ABOUT » Legal & Finance

Terms and Conditions of Trade Credit Policy Invoicing Explained Invoicing Explained – Legacy Other

Terms & Conditions

XDESK » Terms & Conditions

PASSWORD POLICY – ACSC ESSENTIAL 8 ALIGNED This policy defines how XSTRA enforces strong password and lockout standards across all managed systems. These settings are based on the Australian Cyber Security Centre’s (ACSC) Essential Eight…

Demo Resources

XDESK » Resources » Demo Resources

Ultra-High Definition System Testing – 8K – 60 Frames Per Second __________________________________________________________________________________________________ Other Visual Application Testing Websites Google Maps Google Earth Sketch…

XPARTS

XPARTS

Overview Equipment Procurement Service

Terms & Conditions

XVOICE » Terms & Conditions

1. CUSTOMER SERVICE GUARANTEE (CSG) WAIVER NOTICE The Customer Service Guarantee (CSG), outlined in the Telecommunications Act 1997, provides eligible customers with specific rights in relation to standard fixed-line telephone services. These rights…

20240510 – Google Cloud Deletes 620,000 Members Data

NEWS – 2025 » NEWS ARCHIVE » Year 2024 » 20240510 – Google Cloud Deletes 620,000 Members Data

In a significant lapse, Google Cloud’s unprecedented “misconfiguration” led to the deletion of UniSuper’s private cloud account, leaving over half a million UniSuper members without access to their superannuation accounts for more than a week.…

Rates & Charges – Schedule 1

ABOUT » Rates & Charges – Schedule 1

XSTRA’S SERVICES RATES & CHARGES – (EXCLUDING TAXES) Standard Working Hours – Definition Mon to Fri, Non-Public Holidays, between 7:00 am and 7:00 pm Australian Eastern Standard Time (UTC +10 AEST) at the rates shown below…

Terms & Conditions

XNET » Terms & Conditions

DEFINITIONS Consumer – XSTRA provides all Clients with a genuine and reasonable opportunity to negotiate the terms of their contract and obligations to XSTRA, before and during the term of any active service. Telecommunications Consumer…

Terms & Conditions

XDEVICE » Terms & Conditions

CAVEATS Disablement & Deletion Policy Often Clients forget to tell us a device is no longer in service and as a result, they incur costs that should have been avoided. To assist Clients with this problem, and unless we have written…

20240530 – Google says “Microsoft unable to protect its clients”

NEWS – 2025 » NEWS ARCHIVE » Year 2024 » 20240530 – Google says “Microsoft unable to protect its clients”

DNSFilter

XFORCE » DNSFilter

DNSFilter – Smart, Fast, and Cloud-Delivered Protection DNSFilter is a cloud-based DNS security solution that protects users from accessing malicious or harmful websites—before connections are even established. As the first line of defense in your network,…

LATEST NEWS

LATEST NEWS

Date Added Description of New Content & Links 20250911 XCARE – Official launch of TimeSaver Blocks 20250903 XFORCE – What is an XACCESS Site Key? – Explainer on the newest addition to XACCESS …

Terms & Conditions

X365 » Terms & Conditions

X365 – User Account – Disablement & Deletion Policy Often Clients forget to disable a User account with us and as a result they incur costs that should have been avoided. To assist Clients with this problem, and unless we have written…

Resources

XDESK » Resources

Passwords Citrix Mission Browser Based Apps The Future of Workspaces Demo Resources Security Videos File Explorer – Search Hints PDF Software AutoCAD Sites Used For XDESK Development

XDEVICE – PC & Server

XDEVICE » XDEVICE – PC & Server

XDEVICE – PC & Server Editions 24/7 Anti-Virus, Support, Management, Maintenance and Monitoring – Per Windows PC or Server Device – Per Month Comprehensive Windows maintenance includes 24×7 Remote & Phone Support…

XNET NBN Plus – CIS

XNET » XNET NBN Plus » XNET NBN Plus – CIS

Critical Information Summary (CIS) Service To Be Provided Business Grade Broadband supplied by AAPT care of NBN Co. Download Speed 50 Mbps Upload Speed 20 Mbps Are Faster Speeds Available? Yes %…

Remote Assistance

XCARE » Remote Assistance

CLICK ON THE APPROPRIATE LOGO FOR YOUR OPERATING SYSTEM Our Remote Assistance Policy XSTRA takes your privacy and security seriously. For devices not covered by one of our XDEVICE plans, our team members will only have access to your device if…

20200325 – XSTRA’s COVID19 Business Continuity Plan

NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200325 – XSTRA’s COVID19 Business Continuity Plan

25th March 2020 INTRODUCTION As a provider of Telecommunications and IT infrastructure services, XSTRA is an Essential Business and we will operate as normal at this stage Our Customers are our primary concern at this time. Helping them through this period is…

ISO 27001, SOC 2, GDPR

ABOUT » ISO 27001, SOC 2, GDPR

Compliance Statement: Alignment with ISO 27001, SOC 2, and GDPR While XSTRA has not yet attained formal certification under ISO 27001, SOC 2, or GDPR, our operational and security frameworks are meticulously designed to align with the core requirements of…

Overview

XFORCE » XACCESS » Overview

XACCESS IS A, WEB BASED, MULTI-FACTOR AUTHENTICATION SERVICE Cyber Threats are the No. 1 technological challenge facing the global business community today. At present, the global business community is grappling with its foremost technological…

Preamble

XCRM » Preamble

CIOCTO is the world’s only solution that combines deep systems integration and multi-dimensional client information into one software tool! Its elegant, modern interface is fast to learn and easy for new users, yet powerful for professionals. CIOCTO lets you work…

20250217 – 2025 Microsoft Office 365 – Price Changes

NEWS – 2025 » 20250217 – 2025 Microsoft Office 365 – Price Changes

Price Change Notification (PCN) Upcoming Microsoft 365 Licensing Changes and Options Dear Clients, XSTRA is required to inform you of upcoming changes to Microsoft 365 licensing and pricing that may impact your…

Equipment Procurement Service

XPARTS » Equipment Procurement Service

XSTRA offers Clients a procurement service for the acquisition of products and services This is a co-operative activity where XSTRA acts as the technical adviser and trusted negotiator to the Client, ensuring a value-driven outcome is achieved for the Clients next…

Essential 8

XFORCE » Essential 8

Essential Eight: What Your Business Needs to Know The Essential Eight are eight practical mitigation strategies developed by the Australian Signals Directorate (ASD) through the Australian Cyber Security Centre (ACSC) to reduce the likelihood and impact of common…

XDESK – Basic

XDESK » XDESK – Basic

XDESK – Basic Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for entry-level and front-line administration users with: Light SaaS needs Light browser workloads Low…

Site Keys

XFORCE » XACCESS » Site Keys

XACCESS Site Key: Secure Your Locations with IP-Restricted Access What is the XACCESS Site Key? The XACCESS Site Key designates a network as an Approved Location (a “Safe Zone”) within the XACCESS ecosystem, enabling precise, IP-based control over where logins…

XDESK – Enterprise

XDESK » XDESK – Enterprise

XDESK – Enterprise Citrix Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for Work-From-Anywhere enterprise level power users who require optimum: Security – When…

XNET Rural Fiber – CIS

XNET » XNET Rural Fiber » XNET Rural Fiber – CIS

Critical Information Summary (CIS) Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home. Download Speed 50 Mbps Upload Speed 50 Mbps Latency …

Price List

XNET » Price List

XNET – GENERAL SERVICES PRICE LIST XNET Product Description Price Monthly XNET – Virtual Router Unlimited Public Bandwidth Up and Down 24×7 Help Desk Priority Support from certified Mikrotik technical experts Get Setup Fast – The…

Overview

XCRM » Overview

The Managed Services Provider (MSP) market is forecast to reach $329.1 Billion dollars by 2025 – Ref. Targeted at this MSP market, CIOCTO is a multi-tenant cloud-based Information Technology Service Management (ITSM) platform and control plane, that is fully…

Cybersecurity Terminology

XFORCE » Resources » Cybersecurity Terminology

1. Core Cybersecurity Acronyms & Concepts AcronymNameDescription SIEMSecurity Information & Event ManagementCentralized log collection, correlation, and alerting system. EDREndpoint Detection & ResponseMonitors endpoint behavior and…

XNET Rural Fiber – Technical Brief

XNET » XNET Rural Fiber » XNET Rural Fiber – Technical Brief

This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…

Maintenance Schedule

XDEVICE » Resources » Maintenance Schedule

XDEVICE – Windows OS – Maintenance Plan At XSTRA, we maintain a structured and proactive approach to system updates and maintenance. Our XDEVICE maintenance schedule is aligned with Microsoft’s Patch Tuesday, which occurs at 10:00 AM (PT) on the…

Konnekt for SharePoint

X365 » Add Ons » Konnekt for SharePoint

Summary If a Client decides to proceed with SharePoint for document storage, XSTRA recommends using Konnekt. XSTRA’s policy may evolve as we continue development of our in-house solution XFILES. Konnekt maps Microsoft 365 cloud storage (SharePoint Online and…

Pricing

X365 » Pricing

  Microsoft Office 365 NCE Plans Compared Microsoft 365 Business Office 365 Enterprise Microsoft 365   Business Basic Business Standard Business Premium Apps for Business Office 365 F3 Office 365 E1 Office 365 E3 Office 365…