| XDEVICE – PC Care |
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| 24/7 Anti-Virus, Support, Management, Maintenance and Monitoring – Per PC – Per Month |
Comprehensive PC maintenance includes
- 24×7 Remote & Phone Support for Windows based PC incidents and requests
- Endpoint Agent from Atera installation
- Windows Defender Anti-Virus Monitoring & Patching
- Anti-Virus removal and assistance incident service
- Capacity monitoring
- Compliance management
- Event logs
- Hardware inventory
- Patch management
- System wide service packs, updates and hotfixes
- Remote-control management and access
- Software inventory
- Scheduled Deployment
- Monthly automated customer reports
- Includes support for Microsoft products sold by XSTRA*
- Includes support for any 3rd Party software sold by XSTRA*
- Implement a proactive, efficient strategy for protecting your organization’s distributed systems and corporate network from malicious security threats.
- Proactively analyze user behaviour for potential risks ensuring that threats are detected quickly before they spread throughout your environment.
- Email Alerts for virus breakouts
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| Scheduled Maintenance Program |
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| Caveats |
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- Service restricted to machines running the Windows Operating system
- Definition of the word “PC” can include one of the following:
- an XCLOUD Virtual Desktop running a Windows Desktop or Server operating system
- a Computer Desktop running a Windows Desktop operating system
- a Laptop, Tablet or Notebook running a Windows Desktop operating system
- Software support is provided on a best effort basis, excludes custom code and custom configuration
- Any software assistance rendered not covered by this plan will be undertaken subject to the Client’s approval and charged to the Client at XSTRA’s Schedule 1 Rates
- On-site work is not included
- Minimum term – 12 months
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Revision:
15
Last modified:
Jun 16, 2021
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