24/7 Anti-Virus, Support, Management, Maintenance and Monitoring – Per PC – Per Month
Comprehensive PC maintenance includes
24×7 Remote & Phone Support for Windows based PC incidents and requests
Endpoint Agent from Atera installation
Windows Defender Anti-Virus Monitoring & Patching
Anti-Virus removal and assistance incident service
Capacity monitoring
Compliance management
Event logs
Hardware inventory
Patch management
System wide service packs, updates and hotfixes
Remote-control management and access
Software inventory
Scheduled Deployment
Monthly automated customer reports
Includes support for Microsoft products sold by XSTRA*
Includes support for any 3rd Party software sold by XSTRA*
Implement a proactive, efficient strategy for protecting your organization’s distributed systems and corporate network from malicious security threats.
Proactively analyze user behavior for potential risks ensuring that threats are detected quickly before they spread throughout your environment.
Service restricted to machines running the Windows Operating system
Definition of the word “PC” can include one of the following:
an XCLOUD Virtual Desktop running a Windows Desktop or Server operating system
a Computer Desktop running a Windows Desktop operating system
a Laptop, Tablet or Notebook running a Windows Desktop operating system
Software support is provided on a best effort basis, excludes custom code and custom configuration
Any software assistance rendered not covered by this plan will be undertaken subject to the Client’s approval and charged to the Client at XSTRA’s Schedule 1 Rates
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