Search
Related topics are listed below.
Company Information
ABOUT » Company Information
XSTRA Group Pty Ltd Company Information & Infrastructure Company Details Entity Name: XSTRA Group Pty Ltd …
Contact Information
ABOUT » Contact Information
XSTRA Group Pty Ltd Global Phone Numbers & Office Locations Global Phone Numbers Australia: •…
Ticket – Information
XCRM » Ticket – Information
…….. XCRM ticket updates, will be emailed to you, as the ticket progresses If you would like to add additional information to a ticket, you have 3 options: Reply to any ticket related email you receive from us and your reply will automatically…
ABOUT
ABOUT
Our Mission Why XSTRA Who Are We What Do We Do How Do We Do IT How We Give Back Our Skill Sets ISO 27001, SOC 2, GDPR NPS – Performance Metrics Company Information Contact Information Create Your Free Account Rates & Charges – Schedule…
XNET NBN Plus – CIS
XNET » XNET NBN Plus » XNET NBN Plus – CIS
Critical Information Summary (CIS) Service To Be Provided Business Grade Broadband supplied by AAPT care of NBN Co. Download Speed 50 Mbps Upload Speed 20 Mbps Are Faster Speeds Available? Yes %…
XPC
XFORCE » XPC
Current XPC Version 6.5.3 – (includes Citrix Workspace App for Windows – Nov 3rd 2025 – Version 2508.10) AIM Complete Elimination of Windows Endpoint Security Risks Overview XSTRA has…
XNET Rural Fiber – CIS
XNET » XNET Rural Fiber » XNET Rural Fiber – CIS
Critical Information Summary (CIS) Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home. Download Speed 50 Mbps Upload Speed 50 Mbps Latency …
SharePoint Tips
X365 » Resources » SharePoint – Considerations » SharePoint Tips
HELPFUL INFORMATION REGARDING OFFICE 365 COMPONENTS AND HOW THEY MIGHTBE USED WITHIN YOUR COMPANY
20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
NEWS – 2026 » NEWS ARCHIVE » Year 2024 » 20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
Microsoft’s cybersleuths haven’t been able to expel the Cosy Bears. Photo: Getty Microsoft says it’s still trying to evict the elite Russian government hackers who broke into the email accounts of senior company executives in November. It says the…
XCONNECT
XDEVICE » XCONNECT
XCONNECT is XSTRA’s system tray tool (the blue X icon near the Windows clock). It gives users and the XSTRA Help Desk a fast way to send and view messages, get PC details, and change passwords – without hunting through Windows. Quick access: Right-click the blue…
Site Keys
XFORCE » XACCESS » Site Keys
XACCESS Site Key: Secure Your Locations with IP-Restricted Access What is the XACCESS Site Key? The XACCESS Site Key designates a network as an Approved Location (a “Safe Zone”) within the XACCESS ecosystem, enabling precise, IP-based control over where logins…
SharePoint – Other Constraints
X365 » Resources » SharePoint – Considerations » SharePoint – Other Constraints
Considerations for Using SharePoint While SharePoint offers many benefits for file storage and collaboration, there are scenarios and considerations where it may not be the ideal solution for storing files. Here are detailed reasons why you might opt not to store files…
Historical Mailbox Management
X365 » Resources » Historical Mailbox Management
PROBLEM Often when a User has their employment terminated with a Client, the Client wants to keep the User’s Office 365 mailbox intact and accessible for historical reasons. The best way to achieve this is to convert the User’s mailbox into a 365 Shared…
IPv4/IPv6 Policy
XNET » IPv4/IPv6 Policy
Executive Summary XSTRA keeps customer access networks on IPv4 for now to ensure maximum compatibility. We enable IPv6 at the WAN/DMZ only when we state it is necessary. We do not pre-provision IPv6 to customers; IPv6 space is allocated on…
20200325 – XSTRA’s COVID19 Business Continuity Plan
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200325 – XSTRA’s COVID19 Business Continuity Plan
25th March 2020 INTRODUCTION As a provider of Telecommunications and IT infrastructure services, XSTRA is an Essential Business and we will operate as normal at this stage Our Customers are our primary concern at this time. Helping them through this period is…
Overview
XFORCE » Overview
Clients today have users working from more locations than ever before—at home, on the road, or in the corporate office. This distributed workforce increases exposure to a growing range of threats that can compromise operations, data, and critical applications.…
What is a GOOD NPS result?
ABOUT » NPS – Performance Metrics » Live Net Promoter Scores » What is a GOOD NPS result?
What is a GOOD NPS result? Understanding Net Promoter Score benchmarks What is a GOOD NPS result? Generally speaking, a…
SharePoint – Common Issues
X365 » Resources » SharePoint – Considerations » SharePoint – Common Issues
VIDEO: SharePoint Document Storage Issues & Alternatives Summary Of the Most Common SharePoint Issues Permissions Issues Incorrect or overly restrictive permissions Overly complex permission hierarchies Broken permission inheritance …
Overview
XCARE » Overview
XCARE – Client Support It all starts with great service & support IT All Starts With Great Service & Support At XSTRA,…
Our Mission
ABOUT » Our Mission
Mission, Values & Vision The principles that shape how XSTRA designs, delivers, and supports critical platforms. One Partner. Complete Accountability. Built from frontline experience — designed to reduce risk and enable…
NPS – XSTRA Overall Score
ABOUT » NPS – Performance Metrics » NPS – XSTRA Overall Score
XSTRA – NPS Score (Overall) Net Promoter Score (NPS) summary based on rolling client feedback. Overview This page…
Credit Policy
ABOUT » Legal & Finance » Credit Policy
Payment & Direct Debit Policy Mandatory NAB Direct Debit for all Australian clients 1. MANDATORY NAB DIRECT DEBIT FACILITY FOR ALL…
PDF Software
XDESK » Resources » PDF Software
PDFElement vs Adobe Acrobat Comparison PDFElement vs Adobe Acrobat At XSTRA, we help clients maximize their IT budgets by reducing high software licensing costs. Many clients are caught in Adobe’s costly subscription model, which…
Overview
XCRM » Overview
The Managed Services Provider (MSP) market is forecast to reach $329.1 Billion dollars by 2025 – Ref. Targeted at this MSP market, CIOCTO is a multi-tenant cloud-based Information Technology Service Management (ITSM) platform and control plane, that is fully…
Testing Toolkit
XVOICE » Testing Toolkit
XVOICE — Visual & Audio Testing Toolkit Quick, user-friendly checks for webcam, microphone, and headphones …
20200620 – FaceBook’s Latest Attack On Your Privacy
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200620 – FaceBook’s Latest Attack On Your Privacy
20th June 2020 NameCheap highlights FaceBook’s latest tactic to create an end-run on not only your privacy but the GDPR itself. Instead of GDPR being the hardest legal standard to meet, “legitimate interest” becomes the free pass for anyone who wants to…
Essential 8
XFORCE » Essential 8
Essential Eight: What Your Business Needs to Know The Essential Eight are eight practical mitigation strategies developed by the Australian Signals Directorate (ASD) through the Australian Cyber Security Centre (ACSC) to reduce the likelihood and impact of common…
XNET NBN Plus – Technical Brief
XNET » XNET NBN Plus » XNET NBN Plus – Technical Brief
XSTRA is an Australian Carrier and ISP XSTRA prides itself on building what it sells. This has allowed us to build technical teams who have a deep understanding of the technologies we sell to customers. XNET NBN Plus is our Internet access service to Clients already…
20200706 – XRACK – Missing Virtual Machine (VM)
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200706 – XRACK – Missing Virtual Machine (VM)
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200706 INCIDENT START TIME (HH:MM) Approx: 06:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
NPS – Performance Metrics
ABOUT » NPS – Performance Metrics
XSTRA Performance Live Data Real-time Net Promoter Score (NPS) dashboard for complete visibility and transparency 3.9 NPS –…
Support Scope Policy
XCARE » Support Scope Policy
XSTRA — Software Support Boundaries & Engagement Protocols Clear responsibilities, third-party engagement…
Cybersecurity Terminology
XFORCE » Resources » Cybersecurity Terminology
1. Core Cybersecurity Acronyms & Concepts AcronymNameDescription SIEMSecurity Information & Event ManagementCentralized log collection, correlation, and alerting system. EDREndpoint Detection & ResponseMonitors endpoint behavior and…
Price List
XCLOUD » Price List
XCLOUD Products & Pricing Core services catalogue (excluding taxes) Product Summary Prices are ex-GST unless stated This page provides a quick reference for common XCLOUD services. Where pricing varies by size or usage, a calculator or schedule link…
Terms and Conditions of Trade
ABOUT » Legal & Finance » Terms and Conditions of Trade
XSTRA – Global General Terms & Conditions of Trade Authoritative trading terms governing all XSTRA services and engagements, including formal revision history. 1) General This page provides a concise revision history summary for XSTRA’s…
Terms & Conditions
XNET » Terms & Conditions
DEFINITIONS Consumer – XSTRA provides all Clients with a genuine and reasonable opportunity to negotiate the terms of their contract and obligations to XSTRA, before and during the term of any active service. Telecommunications Consumer…
XNET Rural Fiber – Technical Brief
XNET » XNET Rural Fiber » XNET Rural Fiber – Technical Brief
This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…
Terms & Conditions
XCARE » Terms & Conditions
1. NON-STANDARD REQUESTS XSTRA reserves the right to charge the Client for non-standard work requests such as, pre- installation, system integration work, purely cosmetic changes, reinstallation at a new address, or any other similar non-standard…
Terms & Conditions
XDEVICE » Terms & Conditions
CAVEATS Disablement & Deletion Policy Often Clients forget to tell us a device is no longer in service and as a result, they incur costs that should have been avoided. To assist Clients with this problem, and unless we have written…
Terms & Conditions
XFORCE » Terms & Conditions
XACCESS – Local Machine Clock Accuracy XACCESS, our Multi-Factor Authentication (MFA) solution, relies on your local machine having accurate time to function correctly. If your device is covered under an XDEVICE agreement or is an XPC machine…
Overview
XPARTS » Overview
Transform Your Technology Procurement with XSTRA At XSTRA, we understand that acquiring the right hardware and software—collectively known as “Equipment” under our Terms & Conditions of Trade—is crucial for your business’s success. This is why we…
20200704 – COVID-19, The Ultimate Control Weapon
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200704 – COVID-19, The Ultimate Control Weapon
7th July 2020 Many say that Covid-19 is not strictly an IT subject, so why are we adding this to our site. We have a right to share some information we feel may be of interest to others whose businesses have been affected by this COVID-19 situation. LINK –…
Reverse Authentication
XFORCE » XACCESS » Reverse Authentication
XACCESS – Reverse Authentication Reverse Authentication Reverse Authentication is an extra safety step that allows a Client to verify the identity of an XSTRA staff member (on the phone or in person) using the Client’s own XACCESS…
Passwords
XDESK » Resources » Passwords
How to Access the Change Password Screen in Remote Sessions ️ For Citrix Users ➡️ Use the Citrix Toolbar If you’re using the Citrix Workspace App on Windows or Mac: Look for the Citrix session toolbar at the top or side of your screen. Click on…
Terms & Conditions
X365 » Terms & Conditions
X365 – User Account – Disablement & Deletion Policy Often Clients forget to disable a User account with us and as a result they incur costs that should have been avoided. To assist Clients with this problem, and unless we have written…
20230816 – XDESK Enterprise – Official Launch Date
NEWS – 2026 » NEWS ARCHIVE » Year 2023 » 20230816 – XDESK Enterprise – Official Launch Date
Beginning next month, XSTRA is on the brink of introducing the XDESK Enterprise lineup of virtual desktops. In partnership with our exclusive advancements, specifically XACCESS and XPC, our XDESK Enterprise solution has achieved unparalleled speed and bolstered…
Terms & Conditions
XDESK » Terms & Conditions
XDESK – Terms & Conditions Security baseline, session controls, account lifecycle rules, and support boundaries for XDESK. Overview This page outlines the baseline policies applied to XDESK (hosted desktops and remote app access). These policies…
XDESK vs XDEVICE
XDESK » XDESK vs XDEVICE
GENERAL FEATURES XDEVICE XDESK Remote Work Compatible – Work from home and anywhere Yes Roam and Work on any device – Computer Hardware Independence Yes Persistent Desktop – start your day with your desktop exactly…
Installation Costs
XNET » XNET NBN Plus » Installation Costs
We are often asked if our installations are free. Our installation costs are fair and in line with other major NBN providers. – state the following on their installation costs page which can be accessed HERE From TPG Website …
User Usage Instructions
XFORCE » XACCESS » User Usage Instructions
XACCESS – USER MFA PROCESS Prior to accessing any of XSTRA’s cloud based products and services, the User must now go to: https://xaccess.x.direct The User should see the XACCESS website The first 2 fields need to be completed…
20240530 – Google says “Microsoft unable to protect its clients”
NEWS – 2026 » NEWS ARCHIVE » Year 2024 » 20240530 – Google says “Microsoft unable to protect its clients”
AutoCAD
XDESK » Resources » AutoCAD
AutoCAD Optimization, Standards Management, Multi-User Access Solutions, and Naming Constraints body { font-family: Arial, sans-serif; line-height: 1.6; margin: 20px; color: #333; } …
20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
XSTRA provides end-point management for Clients who subscribe to our XCARE products. 29th May 2020 Today XSTRA has taken steps to halt the spread of the Microsoft Windows 10 Version 2004 is causing huge issues for Clients around the world. XSTRA, through its XCARE…
20240113 – The Top 10 Reasons Why You Should Avoid SharePoint
NEWS – 2026 » NEWS ARCHIVE » Year 2024 » 20240113 – The Top 10 Reasons Why You Should Avoid SharePoint
Clients often pose the question to me, “Lyndon, is it advisable for us to transition our files to SharePoint?” As a SharePoint consultant, the instinctive response might be a resounding, “Absolutely, you should!” However, with three decades of…
Dooms Day Backups
XFORCE » Backup & Recovery » Dooms Day Backups
Overview Although our XCLOUD Backup and Recovery solution provides excellent protection, we recognise the need for a truly air-gapped backup option for extreme scenarios. The Dooms Day Backup service is designed for clients who want to take data resilience to the next…
20250210 – Major Network Outage to Internet
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250210 – Major Network Outage to Internet
SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY TPG / AAPT START DATE 20250210…
Equipment Procurement Service
XPARTS » Equipment Procurement Service
XSTRA offers Clients a procurement service for the acquisition of products and services This is a co-operative activity where XSTRA acts as the technical adviser and trusted negotiator to the Client, ensuring a value-driven outcome is achieved for the Clients next…
20260402 – XFORCE – DUO for Multi-Factor Authentication
NEWS – 2026 » 20260402 – XFORCE – DUO for Multi-Factor Authentication
Introducing Duo for Multi-Factor Authentication Information relating to the transition from XACCESS to Duo across XSTRA hosted services Overview: For more than three years, XACCESS has served as XSTRA’s premier multi-factor authentication…
20241001 – XDESK – Citrix Price Increases
NEWS – 2026 » NEWS ARCHIVE » Year 2024 » 20241001 – XDESK – Citrix Price Increases
XDESK Price Change Notification (PCN) Upcoming adjustment in the pricing of our XDESK product to all Clients, will take effect starting 1st Nov, 2024. This change is necessary due to an increase in the cost of a key component used within XDESK—the Citrix…
20260327 – XNET – Telstra Price Change Notification
NEWS – 2026 » 20260327 – XNET – Telstra Price Change Notification
Telstra Mobile SIM – Price Change Notification (PCN) Information relating to XSTRA services that utilise Telstra-backed mobile connectivity Overview: Telstra has announced pricing adjustments to a number of its mobile plans effective 5 May…
Invoicing Explained – Legacy
ABOUT » Legal & Finance » Invoicing Explained – Legacy
Invoicing Explained – Legacy Version 1 (prior to 1 April 2022) Invoicing Explained – Legacy (V1) …
20200604 – Think Your Data In The Cloud Is Safe?
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200604 – Think Your Data In The Cloud Is Safe?
At XSTRA, we are often asked: “is my data safe in the cloud?” 4th June 2020 . We feel we would not be doing our job as advocates for our Clients if we didn’t bring the information below to your attention. Here are some of the terms and conditions…
IEEE Standard – 802.1
XNET » Resources » IEEE Standard – 802.1
IEEE 802.1 Standard Description 802.1D Relates to MAC Bridges. It defines the architecture and bridge operation of wired Ethernet. 802.1Q Defines VLAN tagging and trunking. It allows multiple bridged networks to transparently share the same physical network…
Vulnerability Scanning & Remediation Services
XFORCE » Vulnerability Scanning & Remediation Services
Why Microsoft Updates Are Not Enough Microsoft Updates are essential for patching Windows operating systems, but they only address Microsoft-supplied fixes. They do not detect risks such as misconfigurations, third-party application vulnerabilities, or other CVE…
Terms & Conditions
XVOICE » Terms & Conditions
1. CUSTOMER SERVICE GUARANTEE (CSG) WAIVER NOTICE The Customer Service Guarantee (CSG), outlined in the Telecommunications Act 1997, provides eligible customers with specific rights in relation to standard fixed-line telephone services. These rights…
20211120 – XNET Philippines – Converge ICT is down
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20211120 – XNET Philippines – Converge ICT is down
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? YES IF YES, NAME OF 3RD PARTY Converge ICT Philippines INCIDENT START DATE 20211120 INCIDENT…
Other
ABOUT » Legal & Finance » Other
Other Copyright, Interception Disclosure & Legal Notices 1. Copyright XSTRA claims copyright over all…
Testing Toolkit
XDESK » Testing Toolkit
XDESK — Visual & Performance Testing Toolkit UHD 8K testing videos, visual app checks, speed tests, and…
Service Disruption Notices (SDN’s)
XCARE » Service Disruption Notices (SDN’s)
Service Disruption Notices Current and closed SDNs Open Service Disruption Notices…
Preamble
XCRM » Preamble
CIOCTO is the world’s only solution that combines deep systems integration and multi-dimensional client information into one software tool! Its elegant, modern interface is fast to learn and easy for new users, yet powerful for professionals. CIOCTO lets you work…
20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
Some clients are reporting issues with CONGESTION on their phone systems. This is a symptom of additional load on lines linking all carriers as a result of staff being sent home to work. While this incident is extraordinary due to Covid-19, XSTRA is working around…
Konnekt for SharePoint
X365 » Add Ons » Konnekt for SharePoint
Summary If a Client decides to proceed with SharePoint for document storage, XSTRA recommends using Konnekt. XSTRA’s policy may evolve as we continue development of our in-house solution XFILES. Konnekt maps Microsoft 365 cloud storage (SharePoint Online and…
20250217 – 2025 Microsoft Office 365 – Price Changes
NEWS – 2026 » NEWS ARCHIVE » Year 2025 » 20250217 – 2025 Microsoft Office 365 – Price Changes
Price Change Notification (PCN) Upcoming Microsoft 365 Licensing Changes and Options Dear Clients, XSTRA is required to inform you of upcoming changes to Microsoft 365 licensing and pricing that may impact your…
20220320 – Ransomware Event
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20220320 – Ransomware Event
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? N/A IF YES, NAME OF 3RD PARTY N/A INCIDENT START DATE 2022-03-20 INCIDENT START TIME (HH:MM)…
Price List
XDEVICE » Price List
XDEVICE – Price List Monthly subscription pricing by device category (ex…
Maintenance Schedule
XDEVICE » Maintenance Schedule
XDEVICE – Windows OS – Maintenance Plan Structured patching aligned to…
Overview
XDEVICE » Overview
XDEVICE – Endpoint Care & Lifecycle Management Technologies and services…
X365-PLUS
X365 » X365-PLUS
X365 Plus A better way to run Microsoft 365 — with protection, backup, and real support …
Backup & Recovery
XCLOUD » Backup & Recovery
XCLOUD – Backup & Disaster Recovery Protocol Backup architecture,…
XACCESS vs. Popular MFA Products
XFORCE » XACCESS » XACCESS vs. Popular MFA Products
Why XACCESS is Different Unlike other MFA solutions that operate only at the application level, XACCESS is the only multi-factor authentication product that: Integrates with client environments at both the System and Network layers; and Protects against Brute-Force…
Pricing
X365 » Pricing
Microsoft Office 365 NCE Plans Compared Microsoft 365 Business Office 365 Enterprise Microsoft 365 Business Basic Business Standard Business Premium Apps for Business Office 365 F3 Office 365 E1 Office 365 E3 Office 365…
Overview
XCLOUD » Overview
XCLOUD – Infrastructure as a Service (IaaS) Cloud solution options explained: Public, Private, and Hybrid — designed and supported by XSTRA. Overview XCLOUD provides Clients with infrastructure products and services to host compute workloads…