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Company Information
ABOUT » Company Information
Entity Name: XSTRA Group Pty Ltd Entity Type: Australian Private Company Status: Active from 20030527 ABN: 95 104 881 843 Founder & CTO: Lyndon Vincent Email: LV@x.direct Landline: +61 7 3123 4111 Ext: 2018 Mobile Cellular: +61 400 596 366 Internet…
Contact Information
ABOUT » Contact Information
Global Phone Numbers Australia: 1300 555 920 – (I) +61 7 3123 4111 – (I) +61 401 777 475 – (Outbound SMS Service) – (T) Important Email Addresses General Information: info@x.direct To reach our service desk…
Ticket – Information
XCRM » Ticket – Information
…….. XCRM ticket updates, will be emailed to you, as the ticket progresses If you would like to add additional information to a ticket, you have 3 options: Reply to any ticket related email you receive from us and your reply will automatically…
ABOUT
ABOUT
Our Mission Why XSTRA Who Are We What Do We Do How Do We Do IT How We Give Back Our Skill Sets ISO 27001, SOC 2, GDPR NPS – PERFORMANCE METRICS Company Information Contact Information Create Your Free Account Rates & Charges Join The Team Legal &…
XNET NBN Plus – CIS
XNET » XNET NBN Plus » XNET NBN Plus – CIS
Critical Information Summary (CIS) Service To Be Provided Business Grade Broadband supplied by AAPT care of NBN Co. Download Speed 50 Mbps Upload Speed 20 Mbps Are Faster Speeds Available? Yes %…
XTERMINAL
XFORCE » XTERMINAL
AIM Complete Elimination of Windows Endpoint Security Risks Overview XSTRA has completed the final refinements on its proprietary Operating System Shell named XTERMINAL. This operating system shell stands out as the most…
Credit Policy
ABOUT » Legal & Finance » Credit Policy
1. MANDATORY NAB DIRECT DEBIT FACILITY FOR ALL AUSTRALIAN CLIENTS XSTRA strives to offer great value to our customers through fantastic service and realistic pricing. Requiring all Clients to have a Direct Debit Facility allows us to keep our costs and…
XNET Rural Fiber – CIS
XNET » XNET Rural Fiber » XNET Rural Fiber – CIS
Critical Information Summary (CIS) Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home. Download Speed 50 Mbps Upload Speed 50 Mbps Latency …
What is a GOOD NPS result?
ABOUT » NPS – PERFORMANCE METRICS » Live Net Promoter Scores » What is a GOOD NPS result?
Generally speaking, a Net Promoter Score that is below 0 would be an indication that your business has a lot of issues to address. A score between 0 and 30 is a good range to be in, however, there is still room for progress. If your NPS is higher than 30 that would…
SharePoint Tips
X365 » Resources » SharePoint Tips
HELPFUL INFORMATION REGARDING OFFICE 365 COMPONENTS AND HOW THEY MIGHTBE USED WITHIN YOUR COMPANY
20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
NEWS – 2025 » NEWS ARCHIVE » Year 2024 » 20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
Microsoft’s cybersleuths haven’t been able to expel the Cosy Bears. Photo: Getty Microsoft says it’s still trying to evict the elite Russian government hackers who broke into the email accounts of senior company executives in November. It says the…
SharePoint – Other Constraints
X365 » SharePoint – Considerations » SharePoint – Other Constraints
Considerations for Using SharePoint While SharePoint offers many benefits for file storage and collaboration, there are scenarios and considerations where it may not be the ideal solution for storing files. Here are detailed reasons why you might opt not to store files…
Overview
XCARE » Overview
IT All Starts With Great Service & Support At XSTRA, we’ve built our reputation on a foundation of Xceptional Client support called XCARE To assist us, XSTRA has developed a total ticket management platform called XCRM. To log a ticket, please send an email…
Historical Mailbox Management
X365 » Resources » Historical Mailbox Management
PROBLEM Often when a User has their employment terminated with a Client, the Client wants to keep the User’s Office 365 mailbox intact and accessible for historical reasons. The best way to achieve this is to convert the User’s mailbox into a 365 Shared…
20200325 – XSTRA’s COVID19 Business Continuity Plan
NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200325 – XSTRA’s COVID19 Business Continuity Plan
25th March 2020 INTRODUCTION As a provider of Telecommunications and IT infrastructure services, XSTRA is an Essential Business and we will operate as normal at this stage Our Customers are our primary concern at this time. Helping them through this period is…
Overview
XFORCE » Overview
Clients today have users working from more locations than ever before—at home, on the road, or in the corporate office. This distributed workforce increases exposure to a growing range of threats that can compromise operations, data, and critical applications.…
Our Mission
ABOUT » Our Mission
Interested in Partnering with Us? If our vision, mission, and values resonate with you and you believe we could be the right fit for your business, we can’t wait to meet you. Let’s discuss how we might collaborate to meet your IT and communications needs…
SharePoint – Common Issues
X365 » SharePoint – Considerations » SharePoint – Common Issues
VIDEO: SharePoint Document Storage Issues & Alternatives Summary Of the Most Common SharePoint Issues 1. Permissions Issues Incorrect or overly restrictive permissions Overly complex permission hierarchies Broken permission inheritance Inconsistent permission levels…
NPS – PERFORMANCE METRICS
ABOUT » NPS – PERFORMANCE METRICS
At XSTRA, we understand that clients want clear visibility into our service performance. That’s why we present your Net Promoter Score (NPS) – a widely adopted measure of customer satisfaction – in a live dashboard, updated continuously. Because…
PDF Software
XDESK » Resources » PDF Software
PDFElement vs Adobe Acrobat Comparison PDFElement vs Adobe Acrobat At XSTRA, we help clients maximize their IT budgets by reducing high software licensing costs. Many clients are caught in Adobe’s costly subscription model, which…
Overview
XCRM » Overview
The Managed Services Provider (MSP) market is forecast to reach $329.1 Billion dollars by 2025 – Ref. Targeted at this MSP market, CIOCTO is a multi-tenant cloud-based Information Technology Service Management (ITSM) platform and control plane, that is fully…
Site Key
XFORCE » XACCESS » Site Key
XACCESS Site Key: Secure Your Locations with IP-Restricted Access What is the XACCESS Site Key? The XACCESS Site Key is a small hardware device equipped with an Ethernet port, designed to be installed on a client’s network. Once deployed, it designates the site as…
Client Side Requirements
XDESK » Resources » Client Side Requirements
Network Requirements for XDESK Citrix Secure Workspace Access To ensure a seamless experience when accessing your XDESK Citrix Secure Workspaces, the following outbound firewall and router settings must be enabled at your site. These settings allow users to access all…
20200620 – FaceBook’s Latest Attack On Your Privacy
NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200620 – FaceBook’s Latest Attack On Your Privacy
20th June 2020 NameCheap highlights FaceBook’s latest tactic to create an end-run on not only your privacy but the GDPR itself. Instead of GDPR being the hardest legal standard to meet, “legitimate interest” becomes the free pass for anyone who wants to…
Essential 8
XFORCE » Essential 8
Essential Eight: What Your Business Needs to Know The Essential Eight are eight practical mitigation strategies developed by the Australian Signals Directorate (ASD) through the Australian Cyber Security Centre (ACSC) to reduce the likelihood and impact of common…
XNET NBN Plus – Technical Brief
XNET » XNET NBN Plus » XNET NBN Plus – Technical Brief
XSTRA is an Australian Carrier and ISP XSTRA prides itself on building what it sells. This has allowed us to build technical teams who have a deep understanding of the technologies we sell to customers. XNET NBN Plus is our Internet access service to Clients already…
Invoicing Formats
ABOUT » Legal & Finance » Invoicing Formats
Due to the complexity of the IT and Communications industry, the Equipment on invoices from XSTRA to the Client may include the following additional Equipment classification information that helps describe the types of Equipment listed on the invoice. An…
20200706 – XRACK – Missing Virtual Machine (VM)
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200706 – XRACK – Missing Virtual Machine (VM)
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200706 INCIDENT START TIME (HH:MM) Approx: 06:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
Cybersecurity Terminology
XFORCE » Resources » Cybersecurity Terminology
1. Core Cybersecurity Acronyms & Concepts AcronymNameDescription SIEMSecurity Information & Event ManagementCentralized log collection, correlation, and alerting system. EDREndpoint Detection & ResponseMonitors endpoint behavior and…
ISO 27001, SOC 2, GDPR
ABOUT » ISO 27001, SOC 2, GDPR
Compliance Statement: Alignment with ISO 27001, SOC 2, and GDPR While XSTRA has not yet attained formal certification under ISO 27001, SOC 2, or GDPR, our operational and security frameworks are meticulously designed to align with the core requirements of…
Terms & Conditions
XNET » Terms & Conditions
DEFINITIONS Consumer – XSTRA provides all Clients with a genuine and reasonable opportunity to negotiate the terms of their contract and obligations to XSTRA, before and during the term of any active service. Telecommunications Consumer…
XNET Rural Fiber – Technical Brief
XNET » XNET Rural Fiber » XNET Rural Fiber – Technical Brief
This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…
Financial Hardship Policy
ABOUT » Legal & Finance » Financial Hardship Policy
What is financial hardship? The Telecommunications Consumer Protection Code defines financial hardship as: “A situation where a Client is unable, reasonably, because of illness, unemployment or other reasonable cause, to discharge their financial obligations…
Terms & Conditions
XCARE » Terms & Conditions
1. NON-STANDARD REQUESTS XSTRA reserves the right to charge the Client for non-standard work requests such as, pre- installation, system integration work, purely cosmetic changes, reinstallation at a new address, or any other similar non-standard…
Terms & Conditions
XFORCE » Terms & Conditions
XACCESS – Local Machine Clock Accuracy XACCESS, our Multi-Factor Authentication (MFA) solution, relies on your local machine having accurate time to function correctly. If your device is covered under an XDEVICE agreement or is an XPC machine…
Service Disruption Notices (SDN’s)
XCARE » Service Disruption Notices (SDN’s)
OPEN SERVICE DISRUPTION NOTICES CLOSED SERVICE DISRUPTION NOTICES An SDN notice is only created for P1 and P2 level incidents as defined on the XCARE Workflow document. If you do not see any information on the issue you are currently experiencing then searching on…
Overview
XPARTS » Overview
Transform Your Technology Procurement with XSTRA At XSTRA, we understand that acquiring the right hardware and software—collectively known as “Equipment” under our Terms & Conditions of Trade—is crucial for your business’s success. This is why we…
20200704 – COVID-19, The Ultimate Control Weapon
NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200704 – COVID-19, The Ultimate Control Weapon
7th July 2020 Many say that Covid-19 is not strictly an IT subject, so why are we adding this to our site. We have a right to share some information we feel may be of interest to others whose businesses have been affected by this COVID-19 situation. LINK –…
Invoicing Explained – Legacy
ABOUT » Legal & Finance » Invoicing Explained – Legacy
. PLEASE NOTE On 1st April 2022, XSTRA changed the way it invoices Clients for recurring Equipment items. If recurring Equipment was invoiced to a Client before the 1st April 2022, then the invoicing protocols above apply to that Equipment moving forward –…
Reverse Authentication
XFORCE » XACCESS » Reverse Authentication
XACCESS – Reverse Authentication Reverse Authentication Reverse Authentication is an extra safety step that allows a Client to verify the identity of an XSTRA staff member (on the phone or in person) using the Client’s own XACCESS…
Passwords
XDESK » Resources » Passwords
How to Access the Change Password Screen in Remote Sessions ️ For Citrix Users ➡️ Use the Citrix Toolbar If you’re using the Citrix Workspace App on Windows or Mac: Look for the Citrix session toolbar at the top or side of your screen. Click on…
Terms & Conditions
X365 » Terms & Conditions
X365 – User Account – Disablement & Deletion Policy Often Clients forget to disable a User account with us and as a result they incur costs that should have been avoided. To assist Clients with this problem, and unless we have written…
Terms & Conditions
XDEVICE » Terms & Conditions
CAVEATS Apple MacOS – XSTRA does not provide any inclusive or free support for devices running Apple’s desktop operating system, commonly known as, “MacOS”. Any support for devices running “MacOS” will be charged…
20230816 – XDESK Enterprise – Official Launch Date
NEWS – 2025 » NEWS ARCHIVE » Year 2023 » 20230816 – XDESK Enterprise – Official Launch Date
Beginning next month, XSTRA is on the brink of introducing the XDESK Enterprise lineup of virtual desktops. In partnership with our exclusive advancements, specifically XACCESS and XPC, our XDESK Enterprise solution has achieved unparalleled speed and bolstered…
Overview
XRACK » Overview
XRACK provides Clients with infrastructure products and services to host compute workloads in data centers. Some people refer to this as, THE CLOUD or CLOUD COMPUTING or IAAS – Infrastructure as a Service. XSTRA offers the following 3 Cloud solution…
XDESK vs XDEVICE
XDESK » XDESK vs XDEVICE
GENERAL FEATURES XDEVICE XDESK Remote Work Compatible – Work from home and anywhere Yes Roam and Work on any device – Computer Hardware Independence Yes Persistent Desktop – start your day with your desktop exactly…
LATEST NEWS
LATEST NEWS
Date Added Description of New Content & Links 20250828 XDESK – Latest Citrix Installer version 2503.7 released 20250825 XFORCE – Comparing our XACCESS MFA solution to the World’s Best and Most Popular…
Installation Costs
XNET » XNET NBN Plus » Installation Costs
We are often asked if our installations are free. Our installation costs are fair and in line with other major NBN providers. – state the following on their installation costs page which can be accessed HERE From TPG Website …
Overview
XDEVICE » Overview
XDEVICE delivers a range of technologies focused on the care of end-point devices 24/7 Remote Support Management Maintenance Monitoring Reporting Pro-Active Remediation Applicable End-Point Devices include: Computers &…
User Usage Instructions
XFORCE » XACCESS » User Usage Instructions
XACCESS – USER MFA PROCESS Prior to accessing any of XSTRA’s cloud based products and services, the User must now go to: https://xaccess.x.direct The User should see the XACCESS website The first 2 fields need to be completed…
Other
ABOUT » Legal & Finance » Other
1. COPYRIGHT XSTRA claims Copyright over all original content on this website, © Copyright XSTRA Group Pty Ltd (AU) 2021-2025 2. COPYRIGHT OF OTHERS Logos, images and trademarks that appear on this web site, remain the property…
20240530 – Google says “Microsoft unable to protect its clients”
NEWS – 2025 » NEWS ARCHIVE » Year 2024 » 20240530 – Google says “Microsoft unable to protect its clients”
AutoCAD
XDESK » Resources » AutoCAD
AutoCAD Optimization, Standards Management, Multi-User Access Solutions, and Naming Constraints body { font-family: Arial, sans-serif; line-height: 1.6; margin: 20px; color: #333; } …
20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
XSTRA provides end-point management for Clients who subscribe to our XCARE products. 29th May 2020 Today XSTRA has taken steps to halt the spread of the Microsoft Windows 10 Version 2004 is causing huge issues for Clients around the world. XSTRA, through its XCARE…
20240113 – The Top 10 Reasons Why You Should Avoid SharePoint
NEWS – 2025 » NEWS ARCHIVE » Year 2024 » 20240113 – The Top 10 Reasons Why You Should Avoid SharePoint
Clients often pose the question to me, “Lyndon, is it advisable for us to transition our files to SharePoint?” As a SharePoint consultant, the instinctive response might be a resounding, “Absolutely, you should!” However, with three decades of…
Dooms Day Backups
XFORCE » Backup and Recovery » Dooms Day Backups
Overview Although our XRACK Backup and Recovery solution provides excellent protection, we recognise the need for a truly air-gapped backup option for extreme scenarios. The Dooms Day Backup service is designed for clients who want to take data resilience to the next…
20250210 – Major Network Outage to Internet
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250210 – Major Network Outage to Internet
SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY TPG / AAPT START DATE 20250210…
Equipment Procurement Service
XPARTS » Equipment Procurement Service
XSTRA offers Clients a procurement service for the acquisition of products and services This is a co-operative activity where XSTRA acts as the technical adviser and trusted negotiator to the Client, ensuring a value-driven outcome is achieved for the Clients next…
20241001 – XDESK – Citrix Price Increases
NEWS – 2025 » NEWS ARCHIVE » Year 2024 » 20241001 – XDESK – Citrix Price Increases
XDESK Price Change Notification (PCN) Upcoming adjustment in the pricing of our XDESK product to all Clients, will take effect starting 1st Nov, 2024. This change is necessary due to an increase in the cost of a key component used within XDESK—the Citrix…
Backup & Recovery
XRACK » Backup & Recovery
XRACK Backup & Disaster Recovery Protocol Option – Explained Ransomware: It can’t attack what it doesn’t see. XRACK’s backup option reduces the impact of ransomware attacks and other cyber security incidents and hardware…
20200604 – Think Your Data In The Cloud Is Safe?
NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200604 – Think Your Data In The Cloud Is Safe?
At XSTRA, we are often asked: “is my data safe in the cloud?” 4th June 2020 . We feel we would not be doing our job as advocates for our Clients if we didn’t bring the information below to your attention. Here are some of the terms and conditions…
IEEE Standard – 802.1
XNET » Resources » IEEE Standard – 802.1
IEEE 802.1 Standard Description 802.1D Relates to MAC Bridges. It defines the architecture and bridge operation of wired Ethernet. 802.1Q Defines VLAN tagging and trunking. It allows multiple bridged networks to transparently share the same physical network…
Vulnerability Scanning & Remediation Services
XFORCE » Vulnerability Scanning & Remediation Services
Why Microsoft Updates Are Not Enough Microsoft Updates are essential for patching Windows operating systems, but they only address Microsoft-supplied fixes. They do not detect risks such as misconfigurations, third-party application vulnerabilities, or other CVE…
Terms & Conditions
XDESK » Terms & Conditions
PASSWORD POLICY – ACSC ESSENTIAL 8 ALIGNED This policy defines how XSTRA enforces strong password and lockout standards across all managed systems. These settings are based on the Australian Cyber Security Centre’s (ACSC) Essential Eight…
Terms & Conditions
XVOICE » Terms & Conditions
1. CUSTOMER SERVICE GUARANTEE (CSG) WAIVER NOTICE The Customer Service Guarantee (CSG), outlined in the Telecommunications Act 1997, provides eligible customers with specific rights in relation to standard fixed-line telephone services. These rights…
20211120 – XNET Philippines – Converge ICT is down
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20211120 – XNET Philippines – Converge ICT is down
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? YES IF YES, NAME OF 3RD PARTY Converge ICT Philippines INCIDENT START DATE 20211120 INCIDENT…
Preamble
XCRM » Preamble
CIOCTO is the world’s only solution that combines deep systems integration and multi-dimensional client information into one software tool! Its elegant, modern interface is fast to learn and easy for new users, yet powerful for professionals. CIOCTO lets you work…
Maintenance Schedule
XDEVICE » Resources » Maintenance Schedule
XDEVICE – Windows OS – Maintenance Plan At XSTRA, we maintain a structured and proactive approach to system updates and maintenance. Our XDEVICE maintenance schedule is aligned with Microsoft’s Patch Tuesday, which occurs at 10:00 AM (PT) on the…
20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
Some clients are reporting issues with CONGESTION on their phone systems. This is a symptom of additional load on lines linking all carriers as a result of staff being sent home to work. While this incident is extraordinary due to Covid-19, XSTRA is working around…
20250217 – 2025 Microsoft Office 365 – Price Changes
NEWS – 2025 » 20250217 – 2025 Microsoft Office 365 – Price Changes
Price Change Notification (PCN) Upcoming Microsoft 365 Licensing Changes and Options Dear Clients, XSTRA is required to inform you of upcoming changes to Microsoft 365 licensing and pricing that may impact your…
20220320 – Ransomware Event
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20220320 – Ransomware Event
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? N/A IF YES, NAME OF 3RD PARTY N/A INCIDENT START DATE 2022-03-20 INCIDENT START TIME (HH:MM)…
Cloud Drive Mapper (CDM)
X365 » SharePoint – Considerations » Cloud Drive Mapper (CDM)
Summary At this point in time, if a Client decides to proceed with SharePoint for their document storage needs, XSTRA recommends using Cloud Drive Mapper. XSTRA’s policy on this may change in the near future as we develop a superior solution in-house called…
XACCESS vs. Popular MFA Products
XFORCE » XACCESS » XACCESS vs. Popular MFA Products
Why XACCESS is Different Unlike other MFA solutions that operate only at the application level, XACCESS is the only multi-factor authentication product that: Integrates with client environments at both the System and Network layers; and Protects against Brute-Force…
Pricing
X365 » Pricing
Microsoft Office 365 NCE Plans Compared Microsoft 365 Business Office 365 Enterprise Microsoft 365 Business Basic Business Standard Business Premium Apps for Business Office 365 F3 Office 365 E1 Office 365 E3 Office 365…