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Company Information
ABOUT » Company Information
Entity Name: XSTRA Group Pty Ltd Entity Type: Australian Private Company Status: Active from 20030527 ABN: 95 104 881 843 ACN: 104 881 843 Australian GST Status: Registered Previous Entity Name: Easy Networks Pty Ltd (Changed on 26th June 2014) PDF: XSTRA Group…
Contact Information
ABOUT » Contact Information
Global Phone Numbers Australia: 1300 555 920 – (I) +61 7 3123 4111 – (I) +61 401 777 475 – (Outbound SMS Service) – (T) Hong Kong: +852 5808 3186 – (I) New Zealand: +64 9951 8015 – (I) South…
Ticket – Information
XCRM » Ticket – Information
…….. XCRM ticket updates, will be emailed to you, as the ticket progresses If you would like to add additional information to a ticket, you have 3 options: Reply to any ticket related email you receive from us and your reply will automatically…
ABOUT
ABOUT
Our Mission Why XSTRA Who Are We What Do We Do How Do We Do IT How We Give Back Our Skill Sets Create Your Free Account Company Information Contact Information Terms and Conditions of Trade Credit Policy – Australia Rates & Charges – Schedule…
XDESKTOP
XCLOUD » XDESKTOP
Overview XSTRA has completed the final refinements on its proprietary Operating System Shell named XDESKTOP. This operating system shell stands out as the most fortified option, designed to seamlessly accommodate Windows applications for…
XNET NBN Plus – CIS
XNET » XNET NBN Plus » XNET NBN Plus – CIS
Critical Information Summary (CIS) Service To Be Provided Business Grade Broadband supplied by AAPT care of NBN Co. Download Speed 50 Mbps Upload Speed 20 Mbps Are Faster Speeds Available? Yes %…
Credit Policy – Australia
ABOUT » Credit Policy – Australia
1. MANDATORY NAB DIRECT DEBIT FACILITY FOR ALL AUSTRALIAN CLIENTS XSTRA strives to offer great value to our customers through fantastic service and realistic pricing. Requiring all Clients to have a Direct Debit Facility allows us to keep our costs and…
XNET Rural Fiber – CIS
XNET » XNET Rural Fiber » XNET Rural Fiber – CIS
Critical Information Summary (CIS) Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home. Download Speed 50 Mbps Upload Speed 50 Mbps Are Faster…
What is a GOOD NPS result?
PERFORMANCE METRICS » Live Net Promoter Scores » What is a GOOD NPS result?
Generally speaking, a Net Promoter Score that is below 0 would be an indication that your business has a lot of issues to address. A score between 0 and 30 is a good range to be in, however, there is still room for progress. If your NPS is higher than 30 that would…
SharePoint Tips
X365 » Resources » SharePoint Tips
HELPFUL INFORMATION REGARDING OFFICE 365 COMPONENTS AND HOW THEY MIGHTBE USED WITHIN YOUR COMPANY
20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
NEWS – 2024 » 20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
Microsoft’s cybersleuths haven’t been able to expel the Cosy Bears. Photo: Getty Microsoft says it’s still trying to evict the elite Russian government hackers who broke into the email accounts of senior company executives in November. It says the…
SharePoint – Other Constraints
X365 » SharePoint – Considerations » SharePoint – Other Constraints
Considerations for Using SharePoint While SharePoint offers many benefits for file storage and collaboration, there are scenarios and considerations where it may not be the ideal solution for storing files. Here are detailed reasons why you might opt not to store files…
Overview
XCARE » Overview
IT All Starts With Great Service & Support At XSTRA, we’ve built our reputation on a foundation of Xceptional Client support called XCARE To assist us, XSTRA has developed a total ticket management platform called XCRM. To log a ticket, please send an email…
Historical Mailbox Management
X365 » Resources » Historical Mailbox Management
PROBLEM Often when a User has their employment terminated with a Client, the Client wants to keep the User’s Office 365 mailbox intact and accessible for historical reasons. The best way to achieve this is to convert the User’s mailbox into a 365 Shared…
Features Explained
X365 » Resources » Features Explained
Office 365 is designed to empower the diversity of every team at any organisation without sacrificing security, compliance or privacy. Office 365 features, Microsoft Teams for Chat, Skype for Business for online meetings, SharePoint for content management together…
Our Mission
ABOUT » Our Mission
Partner with Us – XSTRA Interested in Partnering with Us? If our vision, mission, and values resonate with you and you believe we could be the right fit for your business, we can’t wait to meet you. Let’s discuss…
What are Net Promoter Scores?
PERFORMANCE METRICS » Live Net Promoter Scores » What are Net Promoter Scores?
Net Promoter Score (NPS) is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. The NPS score ranges from -100 to +100 NPS scores are measured with a single question survey and tracked, with a higher NPS score more…
20200325 – XSTRA’s COVID19 Business Continuity Plan
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200325 – XSTRA’s COVID19 Business Continuity Plan
25th March 2020 INTRODUCTION As a provider of Telecommunications and IT infrastructure services, XSTRA is an Essential Business and we will operate as normal at this stage Our Customers are our primary concern at this time. Helping them through this period is…
SharePoint – Common Issues
X365 » SharePoint – Considerations » SharePoint – Common Issues
VIDEO: SharePoint Document Storage Issues & Alternatives Summary Of the Most Common SharePoint Issues 1. Permissions Issues Incorrect or overly restrictive permissions Overly complex permission hierarchies Broken permission inheritance Inconsistent permission levels…
PDF Software
XCLOUD » Resources » PDF Software
PDFElement vs Adobe Acrobat Comparison PDFElement vs Adobe Acrobat At XSTRA, we help clients maximize their IT budgets by reducing high software licensing costs. Many clients are caught in Adobe’s costly subscription model, which…
Overview
XCRM » Overview
The Managed Services Provider (MSP) market is forecast to reach $329.1 Billion dollars by 2025 – Ref. Targeted at this MSP market, CIOCTO is a multi-tenant cloud-based Information Technology Service Management (ITSM) platform and control plane, that is fully…
Overview
PERFORMANCE METRICS » Overview
XSTRA maintains a live data lake which collects metrics about every part of our operations. Often, Clients want to understand how XSTRA is performing. In this section of our website, Clients will find important information pertaining to their operations. Clients can…
20200620 – FaceBook’s Latest Attack On Your Privacy
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200620 – FaceBook’s Latest Attack On Your Privacy
20th June 2020 NameCheap highlights FaceBook’s latest tactic to create an end-run on not only your privacy but the GDPR itself. Instead of GDPR being the hardest legal standard to meet, “legitimate interest” becomes the free pass for anyone who wants to…
Invoicing Formats
ABOUT » Invoicing Formats
Due to the complexity of the IT and Communications industry, the Equipment on invoices from XSTRA to the Client may include the following additional Equipment classification information that helps describe the types of Equipment listed on the invoice. An…
Overview
XBACKUP » Overview
XBACKUP – Data Protected 60 Percent of Small Businesses Fold Within 6 Months of a Cyber Attack on their Data. The vast majority of cyberattacks happen to small and midsize businesses. XBACKUP is a service that secures your most valuable commodity – Your…
Terms & Conditions
XNET » Terms & Conditions
DEFINITIONS Consumer – XSTRA provides all Clients with a genuine and reasonable opportunity to negotiate the terms of their contract and obligations to XSTRA, before and during the term of any active service. Telecommunications Consumer…
XNET Rural Fiber – Technical Brief
XNET » XNET Rural Fiber » XNET Rural Fiber – Technical Brief
This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…
Financial Hardship Policy
ABOUT » Financial Hardship Policy
What is financial hardship? The Telecommunications Consumer Protection Code defines financial hardship as: “A situation where a Client is unable, reasonably, because of illness, unemployment or other reasonable cause, to discharge their financial obligations…
Terms & Conditions
XVOICE » Terms & Conditions
CAVEATS Apple MacOS – If you are an Apple MacOS user, and you have installed a compatible VoIP client, then we can provide the SIP registration details so you can have a soft phone on your MAC. This configuration is unsupported by XSTRA and…
XNET NBN Plus – Technical Brief
XNET » XNET NBN Plus » XNET NBN Plus – Technical Brief
XSTRA is an Australian Carrier and ISP XSTRA prides itself on building what it sells. This has allowed us to build technical teams who have a deep understanding of the technologies we sell to customers. XNET NBN Plus is our Internet access service to Clients already…
Overview
XFORCE » Overview
Clients have users working in more places that ever before. Whether at home, on the road or at the corporate head office, Clients need to be conscious of all threats to operations, data and applications. Valuable information can be stolen or lost in a matter of…
LATEST NEWS
LATEST NEWS
Date Added Description of New Content & Links 20241121 RSA and AES data encryption – Now Useless! 20241111 XCLOUD – Tired of Adobe’s high monthly fees? – So were we! 20241103 XCLOUD…
Overview
XPARTS » Overview
Transform Your Technology Procurement with XSTRA At XSTRA, we understand that acquiring the right hardware and software—collectively known as “Equipment” under our Terms & Conditions of Trade—is crucial for your business’s success. This is why we…
20200706 – XRACK – Missing Virtual Machine (VM)
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200706 – XRACK – Missing Virtual Machine (VM)
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200706 INCIDENT START TIME (HH:MM) Approx: 06:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
20200704 – COVID-19, The Ultimate Control Weapon
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200704 – COVID-19, The Ultimate Control Weapon
7th July 2020 Many say that Covid-19 is not strictly an IT subject, so why are we adding this to our site. We have a right to share some information we feel may be of interest to others whose businesses have been affected by this COVID-19 situation. LINK –…
Service Disruption Notices (SDN’s)
XCARE » Service Disruption Notices (SDN’s)
OPEN SERVICE DISRUPTION NOTICES CLOSED SERVICE DISRUPTION NOTICES An SDN notice is only created for P1 and P2 level incidents as defined on the XCARE Workflow document. If you do not see any information on the issue you are currently experiencing then searching on…
Invoicing Explained – Legacy
ABOUT » Invoicing Explained – Legacy
. PLEASE NOTE On 1st April 2022, XSTRA changed the way it invoices Clients for recurring Equipment items. If recurring Equipment was invoiced to a Client before the 1st April 2022, then the invoicing protocols above apply to that Equipment moving forward –…
Terms & Conditions
X365 » Terms & Conditions
X365 – User Account – Disablement & Deletion Policy Often Clients forget to disable a User account with us and as a result they incur costs that should have been avoided. To assist Clients with this problem, and unless we have written…
FileCloud
XCLOUD » Resources » File & Data Management Solutions » FileCloud
Feature Set Comparison Ransomware Protection: FileCloud’s heuristic file content scanning engine to detect and block ransomware Two-Factor Authentication (2FA): Add an extra layer of protection when logging in using email or Google…
Terms & Conditions
XCARE » Terms & Conditions
1. NON-STANDARD REQUESTS XSTRA reserves the right to charge the Client for non-standard work requests such as, pre- installation, system integration work, purely cosmetic changes, reinstallation at a new address, or any other similar non-standard…
Terms & Conditions
XDEVICE » Terms & Conditions
CAVEATS Apple MacOS – XSTRA does not provide any inclusive or free support for devices running Apple’s desktop operating system, commonly known as, “MacOS”. Any support for devices running “MacOS” will be charged…
Installation Costs
XNET » XNET NBN Plus » Installation Costs
We are often asked if our installations are free. Our installation costs are fair and in line with other major NBN providers. – state the following on their installation costs page which can be accessed HERE From TPG Website …
20230816 – XCLOUD Enterprise – Official Launch Date
NEWS – 2024 » NEWS ARCHIVE » Year 2023 » 20230816 – XCLOUD Enterprise – Official Launch Date
Beginning next month, XSTRA is on the brink of introducing the XCLOUD Enterprise lineup of virtual desktops. In partnership with our exclusive advancements, specifically XACCESS and XDESKTOP, our XCLOUD Enterprise solution has achieved unparalleled speed and bolstered…
Overview
XDEVICE » Overview
XDEVICE delivers a range of technologies focused on the care of end-point devices 24/7 Remote Support Management Maintenance Monitoring Reporting Pro-Active Remediation Applicable End-Point Devices include: Computers &…
20240530 – Google says “Microsoft unable to protect its clients”
NEWS – 2024 » 20240530 – Google says “Microsoft unable to protect its clients”
Price List
XRACK » Price List
XRACK Product Information table { width: 100%; border-collapse: collapse; } th, td { border: 1px solid #ccc; padding: 8px; text-align: left; } th…
20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
XSTRA provides end-point management for Clients who subscribe to our XCARE products. 29th May 2020 Today XSTRA has taken steps to halt the spread of the Microsoft Windows 10 Version 2004 is causing huge issues for Clients around the world. XSTRA, through its XCARE…
20240113 – The Top 10 Reasons Why You Should Avoid SharePoint
NEWS – 2024 » 20240113 – The Top 10 Reasons Why You Should Avoid SharePoint
Clients often pose the question to me, “Lyndon, is it advisable for us to transition our files to SharePoint?” As a SharePoint consultant, the instinctive response might be a resounding, “Absolutely, you should!” However, with three decades of…
Overview
XRACK » Overview
XRACK provides Clients with infrastructure products and services to host compute workloads in data centers. Some people refer to this as, THE CLOUD or CLOUD COMPUTING or IAAS – Infrastructure as a Service. XSTRA offers the following 3 Cloud solution…
XDEVICE vs XCLOUD
XCLOUD » XDEVICE vs XCLOUD
GENERAL FEATURES XDEVICE XCLOUD Remote Work Compatible – Work from home and anywhere Yes Roam and Work on any device – Computer Hardware Independence Yes Persistent Desktop – start your day with your desktop exactly…
Equipment Procurement Service
XPARTS » Equipment Procurement Service
XSTRA offers Clients a procurement service for the acquisition of products and services This is a co-operative activity where XSTRA acts as the technical adviser and trusted negotiator to the Client, ensuring a value-driven outcome is achieved for the Clients next…
AutoCAD
XCLOUD » Resources » AutoCAD
AutoCAD Optimization, Standards Management, Multi-User Access Solutions, and Naming Constraints body { font-family: Arial, sans-serif; line-height: 1.6; margin: 20px; color: #333; } …
Legal
ABOUT » Legal
XSTRA’s full Global General Terms and Conditions of Trade Agreement can be found Here XSTRA claims Copyright over all original content on this site/website, © Copyright XSTRA Group Pty Ltd (AU) 2024 Logos, images and trademarks that…
20241001 – XCLOUD – Citrix Price Increases
NEWS – 2024 » 20241001 – XCLOUD – Citrix Price Increases
XCLOUD Price Change Notification (PCN) Upcoming adjustment in the pricing of our XCLOUD product to all Clients, will take effect starting 1st Nov, 2024. This change is necessary due to an increase in the cost of a key component used within XCLOUD—the Citrix…
Security Benefits
X365 » Resources » Security Benefits
Compare Microsoft 365 to your current security solutions : Privileged Identity Management Risk-Based Conditional Access Cloud Access Security Broker (CASB) Threat Intelligence End Point Protection and Response (EDR) What is Microsoft 365? Microsoft 365 combines…
XFORCE Bitwarden Plus
XFORCE » XFORCE Bitwarden Plus
```html XFORCE Bitwarden Plus body { font-family: Arial, sans-serif; line-height: 1.6; margin: 0; padding: 0; background-color: #f4f4f4; } .container { …
IEEE Standard – 802.1
XNET » Resources » IEEE Standard – 802.1
IEEE 802.1 Standard Description 802.1D Relates to MAC Bridges. It defines the architecture and bridge operation of wired Ethernet. 802.1Q Defines VLAN tagging and trunking. It allows multiple bridged networks to transparently share the same physical network…
Backup Security
XRACK » Backup Security
XRACK Backup & Disaster Recovery Protocol Options Explained Ransomware: It can’t attack what it doesn’t see. XRACK’s backup options and solutions can protect against ransomware attacks. Start Shielding Your Data by outsourcing your data…
20211120 – XNET Philippines – Converge ICT is down
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20211120 – XNET Philippines – Converge ICT is down
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? YES IF YES, NAME OF 3RD PARTY Converge ICT Philippines INCIDENT START DATE 20211120 INCIDENT…
Preamble
XCRM » Preamble
CIOCTO is the world’s only solution that combines deep systems integration and multi-dimensional client information into one software tool! Its elegant, modern interface is fast to learn and easy for new users, yet powerful for professionals. CIOCTO lets you work…
20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
Some clients are reporting issues with CONGESTION on their phone systems. This is a symptom of additional load on lines linking all carriers as a result of staff being sent home to work. While this incident is extraordinary due to Covid-19, XSTRA is working around…
20200604 – Think Your Data In The Cloud Is Safe?
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200604 – Think Your Data In The Cloud Is Safe?
At XSTRA, we are often asked: “is my data safe in the cloud?” 4th June 2020 . We feel we would not be doing our job as advocates for our Clients if we didn’t bring the information below to your attention. Here are some of the terms and conditions…
Terms & Conditions
XCLOUD » Terms & Conditions
General Apple MacOS – XSTRA fully supports Apple MAC computers with connecting to our range of XCLOUD products. However, XSTRA does not provide any inclusive or free support for devices running Apple’s desktop operating system, commonly…
20220320 – Ransomware Event
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20220320 – Ransomware Event
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? N/A IF YES, NAME OF 3RD PARTY N/A INCIDENT START DATE 2022-03-20 INCIDENT START TIME (HH:MM)…
X365-PLUS
X365 » X365-PLUS
Discover the extraordinary value of our comprehensive Microsoft Office 365 maintenance package, X365-Plus, meticulously tailored to meet your business needs. At an astonishingly affordable rate of just $10 per user per month, you gain access to a spectrum of essential…
Cloud Drive Mapper (CDM)
X365 » SharePoint – Considerations » Cloud Drive Mapper (CDM)
Summary At this point in time, if a Client decides to proceed with SharePoint for their document storage needs, XSTRA recommends using Cloud Drive Mapper. XSTRA’s policy on this may change in the near future as we develop a superior solution in-house called…
Comparison
XCLOUD » Comparison
Feature XDEVICE XCLOUD – Basic XCLOUD – Premium XCLOUD – Ultra Notes Work from Anywhere Limited to the physical computer, requiring you to carry it everywhere Access apps and data from any device, anywhere with an internet connection, including…
Pricing
X365 » Pricing
Microsoft Office 365 NCE Plans Compared Microsoft 365 Business Office 365 Enterprise Microsoft 365 Business Basic Business Standard Business Premium Apps for Business Office 365 F3 Office 365 E1 Office 365 E3 Office 365…