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Support Scope Policy
XCARE » Support Scope Policy
XSTRA — Software Support Boundaries & Engagement Protocols Clear responsibilities, third-party engagement options, and billing alignment Purpose Applies to third-party apps & hardware This page clarifies where XSTRA’s responsibility…
Microsoft Teams
XVOICE » Soft Clients » Microsoft Teams
XSTRA delivers Voice Calling to Microsoft Teams For Clients invested in the Microsoft Office 365 eco-system, you can now enjoy the advantage of adding calling features to the Microsoft Teams application. Our Teams Direct Routing solution allows you…
XNET NBN Plus – Technical Brief
XNET » XNET NBN Plus » XNET NBN Plus – Technical Brief
XSTRA is an Australian Carrier and ISP XSTRA prides itself on building what it sells. This has allowed us to build technical teams who have a deep understanding of the technologies we sell to customers. XNET NBN Plus is our Internet access service to Clients already…
XCONNECT
XDEVICE » XCONNECT
XCONNECT is XSTRA’s system tray tool (the blue X icon near the Windows clock). It gives users and the XSTRA Help Desk a fast way to send and view messages, get PC details, and change passwords – without hunting through Windows. Quick access: Right-click the blue…
Credit Policy
ABOUT » Legal & Finance » Credit Policy
Payment & Direct Debit Policy Mandatory NAB Direct Debit for all Australian clients 1. MANDATORY NAB DIRECT DEBIT FACILITY FOR ALL…
Company Information
ABOUT » Company Information
XSTRA Group Pty Ltd Company Information & Infrastructure Company Details Entity Name: XSTRA Group Pty Ltd …
NPS – By Client
ABOUT » NPS – Performance Metrics » NPS – By Client
XSTRA – NPS Score (By Client) Net Promoter Score (NPS) results…
20250522 – XDESK – Intermittent Performance
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250522 – XDESK – Intermittent Performance
SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Citrix START DATE 20250522…
XDEVICE – Printer
XDEVICE » XDEVICE – Printer
XDEVICE – Printer Edition 24/7 Support and Management – Per Printer – Per Month Comprehensive printer care includes 24×7 Remote & Phone Support for Printer incidents & requests Core Windows Operating System Driver…
XNET Rural Fiber – Technical Brief
XNET » XNET Rural Fiber » XNET Rural Fiber – Technical Brief
This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…
XDEVICE – PC & Server
XDEVICE » XDEVICE – PC & Server
XDEVICE – PC & Server Editions Support, Management, Maintenance and Monitoring – Per Windows PC or Server Device – Per Month Comprehensive Windows maintenance includes 24×7 Remote & Phone Support for all Windows PC…
PDF Software
XDESK » Resources » PDF Software
PDFElement vs Adobe Acrobat Comparison PDFElement vs Adobe Acrobat At XSTRA, we help clients maximize their IT budgets by reducing high software licensing costs. Many clients are caught in Adobe’s costly subscription model, which…
Overview
XCARE » Overview
XCARE – Client Support It all starts with great service & support IT All Starts With Great Service & Support At XSTRA,…
XCARE
XCARE
Overview Workflow Remote Assistance Tech Folder – Public Rates & Charges – Schedule 1 Service Disruption Notices Equipment Architecture Policy Support Scope Policy
TimeSaver Blocks
ABOUT » TimeSaver Blocks
XSTRA TimeSaver Blocks Prepaid support hours with significant savings, budget certainty, and priority service …
User Registration Process
XFORCE » XACCESS » User Registration Process
XACCESS – USER ACCOUNT REGISTRATION PROCESS To register, the User clicks on this link https://xaccess.x.direct and selects the “REGISTER” option at the bottom of the page . . User enters their: “Mobile Number or Email…
XNET NBN Plus – CIS
XNET » XNET NBN Plus » XNET NBN Plus – CIS
Critical Information Summary (CIS) Service To Be Provided Business Grade Broadband supplied by AAPT care of NBN Co. Download Speed 50 Mbps Upload Speed 20 Mbps Are Faster Speeds Available? Yes %…
Ticket – Information
XCRM » Ticket – Information
…….. XCRM ticket updates, will be emailed to you, as the ticket progresses If you would like to add additional information to a ticket, you have 3 options: Reply to any ticket related email you receive from us and your reply will automatically…
Overview
XFORCE » XACCESS » Overview
XACCESS IS A, WEB BASED, MULTI-FACTOR AUTHENTICATION SERVICE Cyber Threats are the No. 1 technological challenge facing the global business community today. At present, the global business community is grappling with its foremost technological…
Overview
XPARTS » Overview
Transform Your Technology Procurement with XSTRA At XSTRA, we understand that acquiring the right hardware and software—collectively known as “Equipment” under our Terms & Conditions of Trade—is crucial for your business’s success. This is why we…
Price List
XVOICE » Price List
XVOICE – Core Components Description Activation Monthly Notes Virtual Phone System (PABX) $500 $50 Phone System Extension $35 $5 Phone System Extension + Unlimited Calls Plan1 $35 $19.95 Telstra SIM…
Overview
X365 » Overview
Microsoft Office 365 Lives Here ! XSTRA proudly holds the esteemed status of a Gold Microsoft Partner, granting exclusive access to the complete suite of 365 products at a reduced cost. Under our X365-PLUS service, our offerings extend beyond this, encompassing an…
Terms & Conditions
XDESK » Terms & Conditions
XDESK – Terms & Conditions Security baseline, session controls, account lifecycle rules, and support boundaries for XDESK. Overview This page outlines the baseline policies applied to XDESK (hosted desktops and remote app access). These policies…
User Usage Instructions
XFORCE » XACCESS » User Usage Instructions
XACCESS – USER MFA PROCESS Prior to accessing any of XSTRA’s cloud based products and services, the User must now go to: https://xaccess.x.direct The User should see the XACCESS website The first 2 fields need to be completed…
X365-PLUS
X365 » X365-PLUS
X365 Plus A better way to run Microsoft 365 — with protection, backup, and real support …
XNET Rural Fiber – CIS
XNET » XNET Rural Fiber » XNET Rural Fiber – CIS
Critical Information Summary (CIS) Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home. Download Speed 50 Mbps Upload Speed 50 Mbps Latency …
20250604 – Data Center – Upstream Internet Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250604 – Data Center – Upstream Internet Outage
SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY AAPT or Upstream of them START DATE…
Citrix Mission
XDESK » Resources » Citrix Mission
Citrix Mission: Empowering Secure, Flexible Workplaces Citrix’s mission is to create secure, flexible, and productive digital workspaces that enable businesses and enterprises to provide seamless, secure access to the resources employees need—anytime,…
Vulnerability Scanning & Remediation Services
XFORCE » Vulnerability Scanning & Remediation Services
Why Microsoft Updates Are Not Enough Microsoft Updates are essential for patching Windows operating systems, but they only address Microsoft-supplied fixes. They do not detect risks such as misconfigurations, third-party application vulnerabilities, or other CVE…
IEEE Standard – 802.3
XNET » Resources » IEEE Standard – 802.3
IEEE 802.3 Standard Description Common Name Watts Voltage Range 802.3 Original Ethernet standard using coaxial cable Ethernet N/A N/A 802.3u Fast Ethernet standard Fast Ethernet N/A N/A 802.3ab Gigabit Ethernet over twisted pair Gigabit…
Overview
XFORCE » Overview
Clients today have users working from more locations than ever before—at home, on the road, or in the corporate office. This distributed workforce increases exposure to a growing range of threats that can compromise operations, data, and critical applications.…
Overview
XCAM » Overview
XCAM with AI-Powered Blue Iris and CodeProject.AI body { font-family: Arial, sans-serif; line-height: 1.6; } h1, h2 { color: #2c3e50; } ul { margin: 0; …
Installation Costs
XNET » XNET NBN Plus » Installation Costs
We are often asked if our installations are free. Our installation costs are fair and in line with other major NBN providers. – state the following on their installation costs page which can be accessed HERE From TPG Website …
AutoCAD
XDESK » Resources » AutoCAD
AutoCAD Optimization, Standards Management, Multi-User Access Solutions, and Naming Constraints body { font-family: Arial, sans-serif; line-height: 1.6; margin: 20px; color: #333; } …
Overview
XCLOUD » Overview
XCLOUD – Infrastructure as a Service (IaaS) Cloud solution options explained: Public, Private, and Hybrid — designed and supported by XSTRA. Overview XCLOUD provides Clients with infrastructure products and services to host compute workloads…
XDESK – Enterprise Browser
XDESK » XDESK – Enterprise Browser
XDESK – Enterprise Browser Citrix Enterprise Browser – Per User – Per Month Scenario Fit For Users who only work in a Browser and require all of the Security, Safety and Performance that Citrix…
Terms & Conditions
XVOICE » Terms & Conditions
1. CUSTOMER SERVICE GUARANTEE (CSG) WAIVER NOTICE The Customer Service Guarantee (CSG), outlined in the Telecommunications Act 1997, provides eligible customers with specific rights in relation to standard fixed-line telephone services. These rights…
Equipment Procurement Service
XPARTS » Equipment Procurement Service
XSTRA offers Clients a procurement service for the acquisition of products and services This is a co-operative activity where XSTRA acts as the technical adviser and trusted negotiator to the Client, ensuring a value-driven outcome is achieved for the Clients next…
XDESK – Basic
XDESK » XDESK – Basic
XDESK – Basic Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for entry-level and front-line administration users with: Light SaaS needs Light browser workloads Low…
20241001 – XDESK – Citrix Price Increases
NEWS – 2026 » NEWS ARCHIVE » Year 2024 » 20241001 – XDESK – Citrix Price Increases
XDESK Price Change Notification (PCN) Upcoming adjustment in the pricing of our XDESK product to all Clients, will take effect starting 1st Nov, 2024. This change is necessary due to an increase in the cost of a key component used within XDESK—the Citrix…
20210708 – COVID-19 – By The Numbers
NEWS – 2026 » NEWS ARCHIVE » Year 2021 » 20210708 – COVID-19 – By The Numbers
Updated 20210708 Many of our clients have suffered a down turn in trade, laid of workers. At XSTRA, we wanted to crunch some numbers and find out exactly what is going on, because too many people are listening to their TV’s, where the reality of what is…
FreePBX Feature Codes
XVOICE » Resources » FreePBX Feature Codes
These are the default star (*) codes for a FreePBX system. They are also generally a standard used by many phone systems. They can be changed in the FreePBX administration portal. Blacklist *30 – Blacklist a number *32 – Blacklist the last caller *31 – Remove a…
XDESK – Enterprise
XDESK » XDESK – Enterprise
XDESK – Enterprise Citrix Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for Work-From-Anywhere enterprise level power users who require optimum: Security – When…
20200619 – Australia Targeted – Cyber attack targeting Australian networks
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200619 – Australia Targeted – Cyber attack targeting Australian networks
19th June 2020 Earlier this morning the Australian Government announced that it was currently aware of, and responding to, a sustained targeting of Australian governments and companies by a sophisticated state-based actor. That is, someone backed or employed by a…
20200122 – XSTRA Supports Children with Kidney Disease
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200122 – XSTRA Supports Children with Kidney Disease
XSTRA is proud to be part of this year’s Kidney Kar Rally – a fun event supporting children with kidney disease. 22nd Jan 2020 Tristan Lieschke, a truck driver and farmhand based in Wagga Wagga, NSW, assembled a team and purchased the car for a…
NPS – Performance Metrics
ABOUT » NPS – Performance Metrics
XSTRA Performance Live Data Real-time Net Promoter Score (NPS) dashboard for complete visibility and transparency 3.9 NPS –…
Equipment Architecture Policy
XCARE » Equipment Architecture Policy
Device / OS Support & Citrix App Protection Matrix Approved platforms for local use and XDESK access, including Citrix App Protection capabilities. Device / OS Approved for Local Use XDESK Virtual Desktop Supported App Protection —…
IPv4/IPv6 Policy
XNET » IPv4/IPv6 Policy
Executive Summary XSTRA keeps customer access networks on IPv4 for now to ensure maximum compatibility. We enable IPv6 at the WAN/DMZ only when we state it is necessary. We do not pre-provision IPv6 to customers; IPv6 space is allocated on…
Overview
XDESK » Overview
XDESK – Overview Secure Virtual Apps, Desktops & Browsers – fully managed by XSTRA …
Sites Used For XDESK Development
XDESK » Resources » Sites Used For XDESK Development
Recommended Sites for Windows Server System Engineers body { font-family: Arial, sans-serif; line-height: 1.6; margin: 20px; color: #333; } table { width: 100%; …
Contact Information
ABOUT » Contact Information
XSTRA Group Pty Ltd Global Phone Numbers & Office Locations Global Phone Numbers Australia: •…
The Future of Workspaces
XDESK » Resources » The Future of Workspaces
White Paper: The Future of Workspaces – Securing High-Performance Virtual Desktops with XDESK Private Cloud —— Introduction As organizations accelerate their digital transformation, enabling staff to work from anywhere on any device has become a…
Remote Assistance
XCARE » Remote Assistance
XCARE Remote Access Download Splashtop SOS for remote support CLICK ON THE APPROPRIATE LOGO FOR YOUR…
SharePoint – Other Constraints
X365 » Resources » SharePoint – Considerations » SharePoint – Other Constraints
Considerations for Using SharePoint While SharePoint offers many benefits for file storage and collaboration, there are scenarios and considerations where it may not be the ideal solution for storing files. Here are detailed reasons why you might opt not to store files…
20200826 – PostGreSQL Service Restarted
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200826 – PostGreSQL Service Restarted
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200826 INCIDENT START TIME (HH:MM) Approx: 18:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
Browser Based Apps
XDESK » Resources » Browser Based Apps
Why Citrix Technologies Matter in a 100% Cloud-Based World Some users may believe that relying solely on cloud-based services—such as Microsoft 365, Google Workspace, or other SaaS applications—eliminates the need for solutions like Citrix. However, this is a…
Guide: PKI, SSL/TLS & Certificates
XFORCE » Resources » Guide: PKI, SSL/TLS & Certificates
PKI, SSL/TLS & Certificates – Quick Reference for Techs Use this as a fast refresher on PKI concepts, X.509 certificates, common file types and rollout steps for public, internal, MikroTik and self-signed certificate deployments. …
Our Mission
ABOUT » Our Mission
Mission, Values & Vision The principles that shape how XSTRA designs, delivers, and supports critical platforms. One Partner. Complete Accountability. Built from frontline experience — designed to reduce risk and enable…
Essential 8
XFORCE » Essential 8
Essential Eight: What Your Business Needs to Know The Essential Eight are eight practical mitigation strategies developed by the Australian Signals Directorate (ASD) through the Australian Cyber Security Centre (ACSC) to reduce the likelihood and impact of common…
20200325 – XSTRA’s COVID19 Business Continuity Plan
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200325 – XSTRA’s COVID19 Business Continuity Plan
25th March 2020 INTRODUCTION As a provider of Telecommunications and IT infrastructure services, XSTRA is an Essential Business and we will operate as normal at this stage Our Customers are our primary concern at this time. Helping them through this period is…
Terms & Conditions
XNET » Terms & Conditions
DEFINITIONS Consumer – XSTRA provides all Clients with a genuine and reasonable opportunity to negotiate the terms of their contract and obligations to XSTRA, before and during the term of any active service. Telecommunications Consumer…
20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
Some clients are reporting issues with CONGESTION on their phone systems. This is a symptom of additional load on lines linking all carriers as a result of staff being sent home to work. While this incident is extraordinary due to Covid-19, XSTRA is working around…
Price List
XNET » Price List
XNET – GENERAL SERVICES PRICE LIST XNET Product Description Price Monthly XNET – Virtual Router Unlimited Public Bandwidth Up and Down 24×7 Help Desk Priority Support from certified Mikrotik technical experts Get Setup Fast – The…
Overview
XCRM » Overview
The Managed Services Provider (MSP) market is forecast to reach $329.1 Billion dollars by 2025 – Ref. Targeted at this MSP market, CIOCTO is a multi-tenant cloud-based Information Technology Service Management (ITSM) platform and control plane, that is fully…
Overview
XDEVICE » Overview
XDEVICE – Endpoint Care & Lifecycle Management Technologies and services…
Rates & Charges – Schedule 1
ABOUT » Rates & Charges – Schedule 1
XSTRA Rates & Charges Schedule of standard service rates, travel and procurement charges (excluding taxes) Working Hours Australian Eastern Standard Time (UTC +10 AEST) Definition Details Standard Working Hours Mon to Fri, non-public holidays,…
Backup & Recovery
XCLOUD » Backup & Recovery
XCLOUD – Backup & Disaster Recovery Protocol Backup architecture, retention options, replication add-ons, and recovery guidance for XCLOUD workloads. Overview Scope: XCLOUD hosted workloads Ransomware: It can’t attack what it…
XACCESS vs. Popular MFA Products
XFORCE » XACCESS » XACCESS vs. Popular MFA Products
Why XACCESS is Different Unlike other MFA solutions that operate only at the application level, XACCESS is the only multi-factor authentication product that: Integrates with client environments at both the System and Network layers; and Protects against Brute-Force…
Maintenance Schedule
XDEVICE » Maintenance Schedule
XDEVICE – Windows OS – Maintenance Plan Structured patching aligned to…
Pricing
X365 » Pricing
Microsoft Office 365 NCE Plans Compared Microsoft 365 Business Office 365 Enterprise Microsoft 365 Business Basic Business Standard Business Premium Apps for Business Office 365 F3 Office 365 E1 Office 365 E3 Office 365…