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Global General Terms and Conditions of Trade Agreement

XSTRA » Global General Terms and Conditions of Trade Agreement

20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19

Some clients are reporting issues with CONGESTION on their phone systems. This is a symptom of additional load on lines linking all carriers as a result of staff being sent home to work. While this incident is extraordinary due to Covid-19, XSTRA is working around…

20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 05:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …

XNET NBN Plus – CIS

XNET » XNET NBN Plus » XNET NBN Plus – CIS

Critical Information Summary (CIS) Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home + NBN is installed for unlikely situations when our service goes down. Download Speed …

XNET Rural Fiber + NBN* – CIS

XNET » XNET Rural Fiber + NBN* » XNET Rural Fiber + NBN* – CIS

Critical Information Summary (CIS) Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home + NBN is installed for unlikely situations when our service goes down. Download Speed …

Legal

XSTRA » Legal

XSTRA’s full Global General Terms and Conditions of Trade Agreement can be found Here XSTRA claims Copyright over all original content on this site/website, © Copyright XSTRA Group Pty Ltd (AU) 2021 Logos, images and trademarks that…

XSTRA

XSTRA

Why XSTRA Who Are We What Do We Do How Do We Do IT How Can We Help You? Create Your Free Account Global Contact Information Global Company Information Community Our Vendor Partners Global General Terms and Conditions of Trade Agreement Schedule 1 –…

Schedule 1 – Rates & Charges

XSTRA » Schedule 1 – Rates & Charges

XSTRA’S SERVICES RATES & CHARGES EXCLUDING TAXES Normal Working Hours Mon to Fri, Non-Public Holidays, between 7:30 am and 7:30 pm Australian Eastern Standard Time (UTC +10 AEST) Time – Remote Rate, Technical and…

Credit Policy – Australia

XSTRA » Credit Policy – Australia

1. MANDATORY NAB DIRECT DEBIT FACILITY FOR ALL AUSTRALIAN CLIENTS To facilitate payments from Clients, XSTRA has established a low fee Direct Debit Facility with the NAB Bank. Click HERE to complete the NAB Direct Debit form powered by Sign. XSTRA…

Equipment Procurement Service Policy

XSTRA » Equipment Procurement Service Policy

XSTRA offers Clients a procurement service for the acquisition of products and services, hereafter referred to as, the “Equipment”. This service may be referred to by the acronym: EPSP on: Invoices Quotations In XSTRA’s Global General Terms and…

20200604 – Think Your Data In The Cloud Is Safe?

NEWS » 20200604 – Think Your Data In The Cloud Is Safe?

At XSTRA, we are often asked: “is my data safe in the cloud?” 4th June 2020 . We feel we would not be doing our job as advocates for our Clients if we didn’t bring the information below to your attention. Here are some of the terms and conditions…

XNET Rural Fiber + NBN* – Specifications

XNET » XNET Rural Fiber + NBN* » XNET Rural Fiber + NBN* – Specifications

This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…

XNET Global Fair Use Policy

XNET » XNET Global Fair Use Policy

Definitions “Equipment” – includes XSTRA and 3rd party sourced products and services supplied by XSTRA to the “Customer”. References to “Equipment” and or “XNET service(s)” and or “Services” in this “XNET Fair Use…

Telstra Mobile Plan Deals – Public Version

XVOICE » Telstra Mobile Plan Deals – Public Version

Unlimited Calls & Text + Set Data Plans – as of 7th April 2020 DATA UNLIMITED CALLS UNLIMITED TEXT $ FOR 2+ SIMS $ FOR 10+ SIMS 2GB YES YES $35 $32.50 30GB YES YES $45 $42.50…

Public Technology Platforms Policy

XSTRA » Public Technology Platforms Policy

Officially, XSTRA does not support or endorse the following platforms and organizations in anyway, and we actively discourage others from using their products and services and supporting their activities. FaceBook – (including WhatsApp) Twitter Google…

20201114 – COVID-19 – The Numbers

NEWS » 20201114 – COVID-19 – The Numbers

Many of our clients have suffered a down turn in trade, laid of workers. At XSTRA, we wanted to crunch some numbers and find out exactly what is going on, because too many people are listening to their TV’s, where the reality of what is happening, is seldom…

Financial Hardship Policy – Australia

XSTRA » Financial Hardship Policy – Australia

What is financial hardship? The Telecommunications Consumer Protection Code defines financial hardship as: “A situation where a Client is unable, reasonably, because of illness, unemployment or other reasonable cause, to discharge their financial obligations…

Overview

XCRM » Overview

The Managed Services Provider (MSP) market is forecast to reach $329.1 Billion dollars by 2025 – Ref. Targeted at this MSP market, CIOCTO is a multi-tenant cloud-based management platform and control plane that delivers tools and business intelligence to manage…

Office 365

X365 » Office 365

Office 365 is designed to empower the diversity of every team at any organisation without sacrificing security, compliance or privacy. Office 365 features, Microsoft Teams for Chat, Skype for Business for online meetings, SharePoint for content management together…

Microsoft 365

X365 » Microsoft 365

Compare Microsoft 365 to your current security solutions : Privileged Identity Management Risk-Based Conditional Access Cloud Access Security Broker (CASB) Threat Intelligence End Point Protection and Response (EDR) What is Microsoft 365? Microsoft 365 combines…

20200122 – XSTRA Supports Children with Kidney Disease

NEWS » 20200122 – XSTRA Supports Children with Kidney Disease

XSTRA is proud to be part of this year’s Kidney Kar Rally – a fun event supporting children with kidney disease. 22nd Jan 2020 Tristan Lieschke, a truck driver and farmhand based in Wagga Wagga, NSW, assembled a team and purchased the car for a…

XDEVICE

XDEVICE

XDEVICE delivers a range of technologies focused on the care of End-Points providing: Management Maintenance Monitoring Reporting End-Points include: Windows PC’s MAC PC’s IOS phones and tablets Android phones and tablets IoT (Internet of…

What are Net Promoter Scores?

LIVE PERFORMANCE METRICS » Net Promoter Scores » What are Net Promoter Scores?

Net Promoter Score (NPS) is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. The NPS score ranges from -100 to +100 NPS scores are measured with a single question survey and tracked, with a higher NPS score more…

XNET NBN Plus – Specifications

XNET » XNET NBN Plus » XNET NBN Plus – Specifications

XSTRA is an Australian Carrier and ISP XSTRA prides itself on building what it sells. This has allowed us to build technical teams who have a deep understanding of the technologies we sell to customers. XNET NBN Plus is our Internet access service to Clients already…

20200325 – XSTRA’s COVID19 Business Continuity Plan

NEWS » 20200325 – XSTRA’s COVID19 Business Continuity Plan

25th March 2020 INTRODUCTION As a provider of Telecommunications and IT infrastructure services, XSTRA is an Essential Business and we will operate as normal at this stage Our Customers are our primary concern at this time. Helping them through this period is…

20200528 – XRACK – Australia – Client Network loss

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200528 – XRACK – Australia – Client Network loss

NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 13:05 OUTAGE DURATION 20 Minutes ESTIMATED TIME TO…

20200520 – XRACK – Unplanned Server Restart

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200520 – XRACK – Unplanned Server Restart

NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200520 INCIDENT START TIME (HH:MM) 15:50 OUTAGE DURATION 8 Minutes ESTIMATED TIME TO…

Who Are We

XSTRA » Who Are We

For almost 20 years, the team at XSTRA have been leaders in the IT sector and continue to assist Clients of all sizes with IT relationship and management roles. We have a broad range of experience in direct and indirect account management, solution design, sales,…

What is a GOOD NPS result?

LIVE PERFORMANCE METRICS » Net Promoter Scores » What is a GOOD NPS result?

Generally speaking, a Net Promoter Score that is below 0 would be an indication that your business has a lot of issues to address. A score between 0 and 30 is a good range to be in, however, there is still room for progress. If your NPS is higher than 30 that would…

20200929 – Delays relaying email through mail.voipstra.com.au

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200929 – Delays relaying email through mail.voipstra.com.au

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 2020929 INCIDENT START TIME (HH:MM) Approx: 08:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …

20200528 – XNET – Australia – Core router outage

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Australia – Core router outage

NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 07:55 OUTAGE DURATION 13 Minutes ESTIMATED TIME TO…

How Do We Do IT

XSTRA » How Do We Do IT

8 Stages To Great Client Experiences: XSTRA adheres to well-established service delivery principles to reduce risk and maximize satisfaction in every interaction we have with our Clients. To ensure a consistent Client experience, we have developed our unique Service…

WELCOME

WELCOME

For more than 15 Years, XSTRA has been caring for the IT & Communication needs of businesses big and small. We are a small, highly skilled team, making a BIG difference. Our TEAM is like family and our CLIENTS are like friends! We thank you for being part of our…

Licensing

X365 » Licensing

MICROSOFT LICENSING COMPLIANCE Type Of Resource Licensing Scheme Applicable and Required Requires Dedicated Compute Supplier Restrictions How To Order Any Virtual Machine providing a Virtual Desktop (Windows Server RDSH…

20200619 – Australia Targeted – Cyber attack targeting Australian networks

NEWS » 20200619 – Australia Targeted – Cyber attack targeting Australian networks

19th June 2020 Earlier this morning the Australian Government announced that it was currently aware of, and responding to, a sustained targeting of Australian governments and companies by a sophisticated state-based actor. That is, someone backed or employed by a…

Why XSTRA

XSTRA » Why XSTRA

XSTRA is different XSTRA is not just a: Managed Services Provider (MSP) Hosting Company Internet Service Provider (ISP) Telecommunications Company We are ALL of the above. We are a one-stop-shop for your core IT & Communications stack. We build the…

Global Contact Information

XSTRA » Global Contact Information

Global Phone Numbers Australia: +61 7 3123 4111 – (I) Local Only: 1300 555 920 – (I) Hong Kong: +852 5808 3186 – (I) New Zealand: +64 9951 8015 – (I) Philippines: +63 2 8231 2982…

O365 System Requirements

X365 » Office 365 » O365 System Requirements

Office applications are tailored to work best on each platform and device. The Office applications available for Mac users and the version numbers may be different from those available for PC users. With the latest application updates Microsoft has focussed on making…

20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 09:42 INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY…

20200929 – Office 365 Outage

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200929 – Office 365 Outage

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closted INCIDENT START DATE 20200929 INCIDENT START TIME (HH:MM) Approx: 07:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

XVOICE Soft Clients

XVOICE » XVOICE Soft Clients

XVOICE Clients can opt to use a software-based phone rather than a standard handset that would sit on your desk. XVOICE provides the Bria range of soft clients for: Windows PC macOS Android, and IOS FOR WINDOWS PC AND macOS Bria for Windows PC and macOS is…

20200620 – FaceBook’s Latest Attack On Your Privacy

NEWS » 20200620 – FaceBook’s Latest Attack On Your Privacy

20th June 2020 NameCheap highlights FaceBook’s latest tactic to create an end-run on not only your privacy but the GDPR itself. Instead of GDPR being the hardest legal standard to meet, “legitimate interest” becomes the free pass for anyone who wants to…

20200615 – A Bad Year So Far for Office 365 Uptime

NEWS » 20200615 – A Bad Year So Far for Office 365 Uptime

Raise your hand if you fell victim to the recent string of Office 365 outages below✋ Don’t get me wrong Office 365 is a tremendous service that has enabled so many organizations to rapidly shift to a remote workforce. However, with such a large spike in daily…

20200826 – PostGreSQL Service Restarted

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200826 – PostGreSQL Service Restarted

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200826 INCIDENT START TIME (HH:MM) Approx: 18:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

Data Lake

LIVE PERFORMANCE METRICS » Data Lake

XSTRA maintains a live data lake which collects metrics about every part of our operations. Often, Clients want to understand how XSTRA is performing. In this section of our website, Clients will find important information pertaining to their operations. Clients can…

Overview

XCARE » Overview

It all starts with great service At XSTRA we have built our reputation on a foundation of Xceptional Client support XSTRA has 3 teams that deal with different problems, incidents and requests XSTRA Service Desk Team XCRM Entity Records Management Ticket…

20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200831 INCIDENT START TIME (HH:MM) Approx: 08:30 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

Global Company Information

XSTRA » Global Company Information

Entity Name: XSTRA Group Pty Ltd Entity Type: Australian Private Company Status: Active from 20030701 ABN: 95 104 881 843 ACN: 104 881 843 Australian GST Status: Registered Previous Entity Name: Easy Networks Pty Ltd (Changed on 26th June 2014) PDF: Certificate…

20200706 – XRACK – Missing Virtual Machine (VM)

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200706 – XRACK – Missing Virtual Machine (VM)

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200706 INCIDENT START TIME (HH:MM) Approx: 06:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

20200528 – XNET – Philippines – GA Towers Service Outage

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Philippines – GA Towers Service Outage

NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 19:10 OUTAGE DURATION 1 hour 55 Minutes ESTIMATED TIME TO…

20200524 – XNET – Philippines – GA Towers Service Outage

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200524 – XNET – Philippines – GA Towers Service Outage

NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200524 INCIDENT START TIME (HH:MM) 14:40 OUTAGE DURATION 3 Hours 35 Minutes ESTIMATED TIME TO…

CLOSED SDN’s

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s

20201117 – Philippines – Converge ICT Outage 20200929 – Office 365 Outage 20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000 20200826 – PostGreSQL Service Restarted 20200706 – XRACK – Missing Virtual…

Windows Virtual Desktops

XCLOUD » Windows Virtual Desktops

5 Tiers of Deployment Tier 1 – Windows Server 2019 + Hyper-V – $80 per month Perfect for front-line administration workers with no minimum user requirements Infrastructure: Windows Server 2019 VM – Domain Controller / File / Print…

SharePoint Constraints

X365 » SharePoint Constraints

ALSO PLEASE NOTE: you can only have 5000 OneNote documents per document library ______________________________________________________________________ ______________________________________________________________________ …

20210305 – XNET – AUSTRALIA – Brookfield Service outage

SERVICE DISRUPTION NOTICES (SDN’s) » OPEN SDN’s » 20210305 – XNET – AUSTRALIA – Brookfield Service outage

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 20210305 INCIDENT START TIME (HH:MM) 13:42 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…

20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update

NEWS » 20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update

XSTRA provides end-point management for Clients who subscribe to our XCARE products. 29th May 2020 Today XSTRA has taken steps to halt the spread of the Microsoft Windows 10 Version 2004 is causing huge issues for Clients around the world. XSTRA, through its XCARE…

20200606 – XNET – Philippines – GA Towers – Network Outage

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200606 – XNET – Philippines – GA Towers – Network Outage

NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200606 INCIDENT START TIME (HH:MM) 19:49 OUTAGE DURATION 8 ESTIMATED TIME TO RESOLUTION 8 AM …

Revisions

XSTRA » Global General Terms and Conditions of Trade Agreement » Revisions

Date Revision Number Details of Change 20210224 6 Major change from previous version

NPS XSTRA Overall

LIVE PERFORMANCE METRICS » Net Promoter Scores » NPS XSTRA Overall

PLEASE NOTE: This result is tabulated on the most recent 12 months of data collected

Overview

XRACK » Overview

XRACK provides Clients with products and services to host compute workloads in data centers. Once a Client’s IaaS order is complete, Clients self manage their infrastructure. As a solution for Clients looking for Infrastructure as a service (IaaS) solutions, we…

20200704 – COVID-19, The Ultimate Control Weapon

NEWS » 20200704 – COVID-19, The Ultimate Control Weapon

7th July 2020 Many say that Covid-19 is not strictly an IT subject, so why are we adding this to our site. We have a right to share some information we feel may be of interest to others whose businesses have been affected by this COVID-19 situation. LINK –…

20201117 – Philippines – Converge ICT Outage

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20201117 – Philippines – Converge ICT Outage

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20201117 INCIDENT START TIME (HH:MM) Approx: 15:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

TeamViewer Download

XCARE » TeamViewer Download

. . TeamViewer is an application used by XSTRA’s help desk and service desk teams to gain local access to Customer computers You can get to this page by going to…

Installation Costs

XNET » XNET NBN Plus » XNET NBN Plus – Specifications » Installation Costs

We are often asked if our installations are free. Our installation costs are fair and in line with other major NBN providers. – state the following on their installation costs page which can be access* HERE From TPG Website …

What Do We Do

XSTRA » What Do We Do

XSTRA IS YOUR GLOBAL 24 Hour / 7 Days Per Week IT Department We are your ONE-STOP SHOP for: CYBERSECURITY SOLUTIONS VIRTUAL INFRASTRUCTURE – (IaaS – as the host) INTERNET - (as the ISP) PHONES & COMMUNICATIONS – (as the Carrier) ALARM SYSTEM…

FreePBX Feature Codes

XVOICE » Help Topics » FreePBX Feature Codes

These are the default star (*) codes for a FreePBX system. They are also generally a standard used by many phone systems. They can be changed in the FreePBX administration portal. Blacklist *30 – Blacklist a number *32 – Blacklist the last caller *31 – Remove a…

Client Desktop Portals

XCLOUD » Client Desktop Portals

If your company allows access to your XCLOUD Desktop from outside their offices, you will find a link below that will send you to your companies XCLOUD Desktop Portal. Please click on the appropriate link to access your companies XCLOUD Desktop Portal From there,…