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Terms and Conditions of Trade
ABOUT » Legal & Finance » Terms and Conditions of Trade
Date Revision Number Details of Change 20210317 1 XSTRA’s trading terms have undergone a format change, text re-arrangements and minor legal changes to modernise the content in line with new laws and regulations.…
Terms & Conditions
X365 » Terms & Conditions
X365 – User Account – Disablement & Deletion Policy Often Clients forget to disable a User account with us and as a result they incur costs that should have been avoided. To assist Clients with this problem, and unless we have written…
Terms & Conditions
XNET » Terms & Conditions
DEFINITIONS Consumer – XSTRA provides all Clients with a genuine and reasonable opportunity to negotiate the terms of their contract and obligations to XSTRA, before and during the term of any active service. Telecommunications Consumer…
Terms & Conditions
XVOICE » Terms & Conditions
1. CUSTOMER SERVICE GUARANTEE (CSG) WAIVER NOTICE The Customer Service Guarantee (CSG), outlined in the Telecommunications Act 1997, provides eligible customers with specific rights in relation to standard fixed-line telephone services. These rights…
Terms & Conditions
XFORCE » Terms & Conditions
XACCESS – Local Machine Clock Accuracy XACCESS, our Multi-Factor Authentication (MFA) solution, relies on your local machine having accurate time to function correctly. If your device is covered under an XDEVICE agreement or is an XPC machine…
Terms & Conditions
XCARE » Terms & Conditions
1. NON-STANDARD REQUESTS XSTRA reserves the right to charge the Client for non-standard work requests such as, pre- installation, system integration work, purely cosmetic changes, reinstallation at a new address, or any other similar non-standard…
Terms & Conditions
XDEVICE » Terms & Conditions
CAVEATS Disablement & Deletion Policy Often Clients forget to tell us a device is no longer in service and as a result, they incur costs that should have been avoided. To assist Clients with this problem, and unless we have written…
Terms & Conditions
XRACK » Terms & Conditions
1. GENERAL Disk volume size increases can be coordinated through our Service Desk by raising a ticket and there is no cost for this. Excluding boot disk volumes, disk volume size decreases can be done but are more involved and will be…
Terms & Conditions
XDESK » Terms & Conditions
PASSWORD POLICY – ACSC ESSENTIAL 8 ALIGNED This policy defines how XSTRA enforces strong password and lockout standards across all managed systems. These settings are based on the Australian Cyber Security Centre’s (ACSC) Essential Eight…
The Future of Workspaces
XDESK » Resources » The Future of Workspaces
White Paper: The Future of Workspaces – Securing High-Performance Virtual Desktops with XDESK Private Cloud —— Introduction As organizations accelerate their digital transformation, enabling staff to work from anywhere on any device has become a…
Backup and Recovery
XFORCE » Backup and Recovery
XRACK – Backup & Recovery Dooms Day Backups Immutable Backups
20210808 – Small number of servers inaccessible
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210808 – Small number of servers inaccessible
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210808 INCIDENT START TIME (HH:MM) Approx: 17:20pm INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF…
How To Find The MAC Address Of Your Device
XNET » Resources » How To Find The MAC Address Of Your Device
Your MAC Address should only consist of an alphanumeric combination of twelve (12) hexadecimal characters grouped into pairs by a colon (:). Some devices separate the paired characters with a hyphen or dash (-) while others simply leave a space between the…
20241121 – RSA and AES Encryption is now useless
NEWS – 2025 » NEWS ARCHIVE » Year 2024 » 20241121 – RSA and AES Encryption is now useless
XNET NBN Plus – CIS
XNET » XNET NBN Plus » XNET NBN Plus – CIS
Critical Information Summary (CIS) Service To Be Provided Business Grade Broadband supplied by AAPT care of NBN Co. Download Speed 50 Mbps Upload Speed 20 Mbps Are Faster Speeds Available? Yes %…
20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
Some clients are reporting issues with CONGESTION on their phone systems. This is a symptom of additional load on lines linking all carriers as a result of staff being sent home to work. While this incident is extraordinary due to Covid-19, XSTRA is working around…
20230602 – XVOICE – Inbound and Outbound calls reporting as disconnected
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20230602 – XVOICE – Inbound and Outbound calls reporting as disconnected
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY AAPT INCIDENT START DATE 2023-06-02 INCIDENT START TIME…
20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 05:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …
Legal & Finance
ABOUT » Legal & Finance
Terms and Conditions of Trade Credit Policy Invoicing Explained Invoicing Explained – Legacy Other
20241001 – XDESK – Citrix Price Increases
NEWS – 2025 » NEWS ARCHIVE » Year 2024 » 20241001 – XDESK – Citrix Price Increases
XDESK Price Change Notification (PCN) Upcoming adjustment in the pricing of our XDESK product to all Clients, will take effect starting 1st Nov, 2024. This change is necessary due to an increase in the cost of a key component used within XDESK—the Citrix…
XNET Rural Fiber – CIS
XNET » XNET Rural Fiber » XNET Rural Fiber – CIS
Critical Information Summary (CIS) Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home. Download Speed 50 Mbps Upload Speed 50 Mbps Latency …
Rates & Charges – Schedule 1
ABOUT » Rates & Charges – Schedule 1
XSTRA’S SERVICES RATES & CHARGES – (EXCLUDING TAXES) Standard Working Hours – Definition Mon to Fri, Non-Public Holidays, between 7:00 am and 7:00 pm Australian Eastern Standard Time (UTC +10 AEST) at the rates shown below…
Credit Policy
ABOUT » Legal & Finance » Credit Policy
1. MANDATORY NAB DIRECT DEBIT FACILITY FOR ALL AUSTRALIAN CLIENTS XSTRA strives to offer great value to our customers through fantastic service and realistic pricing. Requiring all Clients to have a Direct Debit Facility allows us to keep our costs and…
Equipment Procurement Service
XPARTS » Equipment Procurement Service
XSTRA offers Clients a procurement service for the acquisition of products and services This is a co-operative activity where XSTRA acts as the technical adviser and trusted negotiator to the Client, ensuring a value-driven outcome is achieved for the Clients next…
Support Scope Policy
XCARE » Support Scope Policy
XSTRA — Software Support Boundaries & Engagement Protocols 1. Scope of XSTRA Responsibility – Core Products (XDESK, XDEVICE, and Others) XSTRA is responsible for delivering and maintaining its core service offerings, including but not limited to: …
Overview
XPARTS » Overview
Transform Your Technology Procurement with XSTRA At XSTRA, we understand that acquiring the right hardware and software—collectively known as “Equipment” under our Terms & Conditions of Trade—is crucial for your business’s success. This is why we…
LATEST NEWS
LATEST NEWS
Date Added Description of New Content & Links 20250911 XCARE – Official launch of TimeSaver Blocks 20250903 XFORCE – What is an XACCESS Site Key? – Explainer on the newest addition to XACCESS …
XDEVICE
XDEVICE
Overview Price List XDEVICE – PC & Server XDEVICE – Printer Resources Terms & Conditions
XFORCE
XFORCE
Overview Price List Essential 8 XPC XACCESS DNSFilter Vulnerability Scanning & Remediation Services Backup and Recovery Resources Terms & Conditions
X365
X365
Overview Pricing Pricing – Mailbox Only X365-PLUS What Office Product Do I Need? Add Ons Resources Terms & Conditions
XDESK
XDESK
Overview Price List XDESK – Basic XDESK – Enterprise XDESK – Enterprise Browser XDESK vs XDEVICE XDESK Software Resources Terms & Conditions
XCARE
XCARE
Overview Workflow Remote Assistance Tech Folder – Public Rates & Charges – Schedule 1 Service Disruption Notices Equipment Architecture Policy Support Scope Policy Terms & Conditions
Other Links
XVOICE » Resources » Other Links
DESCRIPTION LINK ACMA numbering database lookup site https://www.thenumberingsystem.com.au Australian Mobile Tower Locations – Radio Frequency National Site Archive (RFNSA) https://www.rfnsa.com.au/home TPG…
Price List
XDESK » Price List
XDESK PRICE LIST . Basic No. of Users 5 to 50 51 to 150 151 + Per User – Weekly $22.75 $20.47 $18.43 Per User – Monthly $98.82 $88.94 $80.05 . Enterprise No. of Users 5 to 50 51 to 150 151…
XNET Rural Fiber – Technical Brief
XNET » XNET Rural Fiber » XNET Rural Fiber – Technical Brief
This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…
20200604 – Think Your Data In The Cloud Is Safe?
NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200604 – Think Your Data In The Cloud Is Safe?
At XSTRA, we are often asked: “is my data safe in the cloud?” 4th June 2020 . We feel we would not be doing our job as advocates for our Clients if we didn’t bring the information below to your attention. Here are some of the terms and conditions…
SharePoint – Other Constraints
X365 » Resources » SharePoint – Considerations » SharePoint – Other Constraints
Considerations for Using SharePoint While SharePoint offers many benefits for file storage and collaboration, there are scenarios and considerations where it may not be the ideal solution for storing files. Here are detailed reasons why you might opt not to store files…
20230816 – XDESK Enterprise – Official Launch Date
NEWS – 2025 » NEWS ARCHIVE » Year 2023 » 20230816 – XDESK Enterprise – Official Launch Date
Beginning next month, XSTRA is on the brink of introducing the XDESK Enterprise lineup of virtual desktops. In partnership with our exclusive advancements, specifically XACCESS and XPC, our XDESK Enterprise solution has achieved unparalleled speed and bolstered…
XDEVICE – PC & Server
XDEVICE » XDEVICE – PC & Server
XDEVICE – PC & Server Editions 24/7 Anti-Virus, Support, Management, Maintenance and Monitoring – Per Windows PC or Server Device – Per Month Comprehensive Windows maintenance includes 24×7 Remote & Phone Support…
20210708 – COVID-19 – By The Numbers
NEWS – 2025 » NEWS ARCHIVE » Year 2021 » 20210708 – COVID-19 – By The Numbers
Updated 20210708 Many of our clients have suffered a down turn in trade, laid of workers. At XSTRA, we wanted to crunch some numbers and find out exactly what is going on, because too many people are listening to their TV’s, where the reality of what is…
Overview
XDESK » Overview
XDESK Empowering Safer Digital Workspaces At XSTRA, we understand that work is no longer confined to a physical office – it’s something we do, wherever we are. That’s why XDESK was designed from the ground up to enable your team to work securely and…
20250522 – XDESK – Intermittent Performance
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250522 – XDESK – Intermittent Performance
SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Citrix START DATE 20250522…
20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
NEWS – 2025 » NEWS ARCHIVE » Year 2024 » 20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
Microsoft’s cybersleuths haven’t been able to expel the Cosy Bears. Photo: Getty Microsoft says it’s still trying to evict the elite Russian government hackers who broke into the email accounts of senior company executives in November. It says the…
File Explorer – Search Hints
XDESK » Resources » File Explorer – Search Hints
Here is an image of the File Explorer application with the “Search” box on the right hand side . We’ve all encountered the “Search” box in Windows File Explorer. To help you make the most of this useful feature, here are a few…
Client Administrators
XFORCE » XACCESS » Client Administrators
TASKS FOR THE CLIENT ADMINISTRATOR TO COMPLETE Log into XCRM and Complete the following tasks: Set the “XACCESS TIME WINDOW” setting. We recommend setting this to at least 12 hours but not greater than 25 hours. This setting determines…
Maintenance Schedule
XDEVICE » Resources » Maintenance Schedule
XDEVICE – Windows OS – Maintenance Plan At XSTRA, we maintain a structured and proactive approach to system updates and maintenance. Our XDEVICE maintenance schedule is aligned with Microsoft’s Patch Tuesday, which occurs at 10:00 AM (PT) on the…
TimeSaver Blocks
ABOUT » TimeSaver Blocks
XSTRA TimeSaver Blocks Prepaid Support Hours with Incredible Savings Save Up To 50% on Technical Support Pre-purchase your support hours and enjoy massive discounts, budget certainty, and priority service Choose Your TimeSaver Block Package Hours Discount Remote…
Cybersecurity Terminology
XFORCE » Resources » Cybersecurity Terminology
1. Core Cybersecurity Acronyms & Concepts AcronymNameDescription SIEMSecurity Information & Event ManagementCentralized log collection, correlation, and alerting system. EDREndpoint Detection & ResponseMonitors endpoint behavior and…
Preamble
XCRM » Preamble
CIOCTO is the world’s only solution that combines deep systems integration and multi-dimensional client information into one software tool! Its elegant, modern interface is fast to learn and easy for new users, yet powerful for professionals. CIOCTO lets you work…
Overview
XFORCE » Overview
Clients today have users working from more locations than ever before—at home, on the road, or in the corporate office. This distributed workforce increases exposure to a growing range of threats that can compromise operations, data, and critical applications.…
Overview
X365 » Overview
Microsoft Office 365 Lives Here ! XSTRA proudly holds the esteemed status of a Gold Microsoft Partner, granting exclusive access to the complete suite of 365 products at a reduced cost. Under our X365-PLUS service, our offerings extend beyond this, encompassing an…
XNET NBN Plus – Technical Brief
XNET » XNET NBN Plus » XNET NBN Plus – Technical Brief
XSTRA is an Australian Carrier and ISP XSTRA prides itself on building what it sells. This has allowed us to build technical teams who have a deep understanding of the technologies we sell to customers. XNET NBN Plus is our Internet access service to Clients already…
Other
ABOUT » Legal & Finance » Other
1. COPYRIGHT XSTRA claims Copyright over all original content on this website, © Copyright XSTRA Group Pty Ltd (AU) 2021-2025 2. COPYRIGHT OF OTHERS Logos, images and trademarks that appear on this web site, remain the property…
20200325 – XSTRA’s COVID19 Business Continuity Plan
NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200325 – XSTRA’s COVID19 Business Continuity Plan
25th March 2020 INTRODUCTION As a provider of Telecommunications and IT infrastructure services, XSTRA is an Essential Business and we will operate as normal at this stage Our Customers are our primary concern at this time. Helping them through this period is…
Overview
XFORCE » XACCESS » Overview
XACCESS IS A, WEB BASED, MULTI-FACTOR AUTHENTICATION SERVICE Cyber Threats are the No. 1 technological challenge facing the global business community today. At present, the global business community is grappling with its foremost technological…
Porting Process
XVOICE » Resources » Porting Process
At XSTRA we have had years of experience porting the numbers of our Clients. Here is a list of the steps that XSTRA usually undertake and this process can take between 4 to 12 weeks. STEPS DESCRIPTION 1 Obtain copy of Clients telephone…
What is a GOOD NPS result?
ABOUT » NPS – Performance Metrics » Live Net Promoter Scores » What is a GOOD NPS result?
Generally speaking, a Net Promoter Score that is below 0 would be an indication that your business has a lot of issues to address. A score between 0 and 30 is a good range to be in, however, there is still room for progress. If your NPS is higher than 30 that would…
Dooms Day Backups
XFORCE » Backup and Recovery » Dooms Day Backups
Overview Although our XRACK Backup and Recovery solution provides excellent protection, we recognise the need for a truly air-gapped backup option for extreme scenarios. The Dooms Day Backup service is designed for clients who want to take data resilience to the next…
AutoCAD
XDESK » Resources » AutoCAD
AutoCAD Optimization, Standards Management, Multi-User Access Solutions, and Naming Constraints body { font-family: Arial, sans-serif; line-height: 1.6; margin: 20px; color: #333; } …
Browser Based Apps
XDESK » Resources » Browser Based Apps
Why Citrix Technologies Matter in a 100% Cloud-Based World Some users may believe that relying solely on cloud-based services—such as Microsoft 365, Google Workspace, or other SaaS applications—eliminates the need for solutions like Citrix. However, this is a…
Why XSTRA
ABOUT » Why XSTRA
Why Choose XSTRA Why Choose XSTRA XSTRA offers a comprehensive suite of IT solutions designed to enhance your business operations. Here are some key reasons why XSTRA stands out: Comprehensive Services …
20200520 – XRACK – Unplanned Server Restart
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200520 – XRACK – Unplanned Server Restart
NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200520 INCIDENT START TIME (HH:MM) 15:50 OUTAGE DURATION 8 Minutes ESTIMATED TIME TO…
XNET Tester Prototypes
XNET » Resources » XNET Tester Prototypes
For technicians working with Optical Fiber and Copper based Ethernet XSTRA have identified many scenarios whilst serving Clients, where testing of various Optical Fiber and Ethernet links are required, but where the available equipment to undertake…
Backup & Recovery
XRACK » Backup & Recovery
XRACK Backup & Disaster Recovery Protocol Option – Explained Ransomware: It can’t attack what it doesn’t see. XRACK’s backup option reduces the impact of ransomware attacks and other cyber security incidents and hardware…
Overview
XCRM » Overview
The Managed Services Provider (MSP) market is forecast to reach $329.1 Billion dollars by 2025 – Ref. Targeted at this MSP market, CIOCTO is a multi-tenant cloud-based Information Technology Service Management (ITSM) platform and control plane, that is fully…
XNET – High Rise Projects
XNET » Resources » XNET – High Rise Projects
GA Twin Towers – Philippines The GA Twin Towers stands as the flagship venture of Globe Asiatique Property Holdings Corporation. Situated at the bustling center of EDSA in Mandaluyong City, this exquisite dual-tower project graces the cityscape. At XSTRA, we…
20220320 – Ransomware Event
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20220320 – Ransomware Event
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? N/A IF YES, NAME OF 3RD PARTY N/A INCIDENT START DATE 2022-03-20 INCIDENT START TIME (HH:MM)…
Who Are We
ABOUT » Who Are We
XSTRA – IT & Communications Leadership For 25 years, the team at XSTRA have been global leaders in the IT & Communications sector. Our expertise encompasses a wide spectrum of skills, including managing accounts both…
Citrix Mission
XDESK » Resources » Citrix Mission
Citrix Mission: Empowering Secure, Flexible Workplaces Citrix’s mission is to create secure, flexible, and productive digital workspaces that enable businesses and enterprises to provide seamless, secure access to the resources employees need—anytime,…
Essential 8
XFORCE » Essential 8
Essential Eight: What Your Business Needs to Know The Essential Eight are eight practical mitigation strategies developed by the Australian Signals Directorate (ASD) through the Australian Cyber Security Centre (ACSC) to reduce the likelihood and impact of common…
20200619 – Australia Targeted – Cyber attack targeting Australian networks
NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200619 – Australia Targeted – Cyber attack targeting Australian networks
19th June 2020 Earlier this morning the Australian Government announced that it was currently aware of, and responding to, a sustained targeting of Australian governments and companies by a sophisticated state-based actor. That is, someone backed or employed by a…
20240530 – Google says “Microsoft unable to protect its clients”
NEWS – 2025 » NEWS ARCHIVE » Year 2024 » 20240530 – Google says “Microsoft unable to protect its clients”
DNSFilter
XFORCE » DNSFilter
DNSFilter – Smart, Fast, and Cloud-Delivered Protection DNSFilter is a cloud-based DNS security solution that protects users from accessing malicious or harmful websites—before connections are even established. As the first line of defense in your network,…
20200122 – XSTRA Supports Children with Kidney Disease
NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200122 – XSTRA Supports Children with Kidney Disease
XSTRA is proud to be part of this year’s Kidney Kar Rally – a fun event supporting children with kidney disease. 22nd Jan 2020 Tristan Lieschke, a truck driver and farmhand based in Wagga Wagga, NSW, assembled a team and purchased the car for a…
X365-PLUS
X365 » X365-PLUS
X365 Plus – A Better Way to Use Microsoft 365 1. Built for Simplicity, Security and Support X365 Plus is designed to enhance your Microsoft 365 experience by layering essential protections, simplified support, and business-grade service levels on top of your…
20240725 – XACCESS incidents – Advisory Notice
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20240725 – XACCESS incidents – Advisory Notice
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY INCIDENT START DATE 20240601 INCIDENT START TIME (HH:MM) …
Overview
XCAM » Overview
XCAM with AI-Powered Blue Iris and CodeProject.AI body { font-family: Arial, sans-serif; line-height: 1.6; } h1, h2 { color: #2c3e50; } ul { margin: 0; …
Contact Information
ABOUT » Contact Information
Global Phone Numbers Australia: 1300 555 920 – (I) +61 7 3123 4111 – (I) +61 401 777 475 – (Outbound SMS Service) – (T) Important Email Addresses General Information: info@x.direct To reach our service desk…
20200528 – XRACK – Australia – Client Network loss
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200528 – XRACK – Australia – Client Network loss
NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 13:05 OUTAGE DURATION 20 Minutes ESTIMATED TIME TO…
XPC
XFORCE » XPC
AIM Complete Elimination of Windows Endpoint Security Risks Overview XSTRA has completed the final refinements on its proprietary Operating System Shell named XPC. This operating system shell stands out as the most fortified…
Pricing – Mailbox Only
X365 » Pricing – Mailbox Only
EXCHANGE ONLINE PLANS – Ex-GST Service Plan Details Monthly – with an Annual Commitment Monthly Exchange Online Kiosk Basic messaging and calendaring plan with Web email and POP access and 2GB of space $3.00 $3.60 Exchange Online (Plan…
Reverse Authentication
XFORCE » XACCESS » Reverse Authentication
XACCESS – Reverse Authentication Reverse Authentication Reverse Authentication is an extra safety step that allows a Client to verify the identity of an XSTRA staff member (on the phone or in person) using the Client’s own XACCESS…
Immutable Backups
XFORCE » Backup and Recovery » Immutable Backups
Back up anything, protect everything — forever. XSTRA’s Immutable Backup uses Wasabi Cloud Storage and provides uncompromising long-term protection of your critical files — whether they live on Virtual Machines hosted in XCLOUD or on local PCs and servers at…
SharePoint – Common Issues
X365 » Resources » SharePoint – Considerations » SharePoint – Common Issues
VIDEO: SharePoint Document Storage Issues & Alternatives Summary Of the Most Common SharePoint Issues Permissions Issues Incorrect or overly restrictive permissions Overly complex permission hierarchies Broken permission inheritance …
20241017 – Disk SusbSystem Errors on Server in Data Center
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20241017 – Disk SusbSystem Errors on Server in Data Center
SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY START DATE 20241017…
20210723 – XNET Philippines – Main Fiber Down
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210723 – XNET Philippines – Main Fiber Down
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210723 INCIDENT START TIME (HH:MM) 19:45 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…
XDESK – Enterprise Browser
XDESK » XDESK – Enterprise Browser
XDESK – Enterprise Browser Citrix Enterprise Browser – Per User – Per Month Scenario Fit For Users who only work in a Browser and require all of the Security, Safety and Performance that Citrix…
20240113 – The Top 10 Reasons Why You Should Avoid SharePoint
NEWS – 2025 » NEWS ARCHIVE » Year 2024 » 20240113 – The Top 10 Reasons Why You Should Avoid SharePoint
Clients often pose the question to me, “Lyndon, is it advisable for us to transition our files to SharePoint?” As a SharePoint consultant, the instinctive response might be a resounding, “Absolutely, you should!” However, with three decades of…
Ticket – Information
XCRM » Ticket – Information
…….. XCRM ticket updates, will be emailed to you, as the ticket progresses If you would like to add additional information to a ticket, you have 3 options: Reply to any ticket related email you receive from us and your reply will automatically…
20240510 – Google Cloud Deletes 620,000 Members Data
NEWS – 2025 » NEWS ARCHIVE » Year 2024 » 20240510 – Google Cloud Deletes 620,000 Members Data
In a significant lapse, Google Cloud’s unprecedented “misconfiguration” led to the deletion of UniSuper’s private cloud account, leaving over half a million UniSuper members without access to their superannuation accounts for more than a week.…
PDF Software
XDESK » Resources » PDF Software
PDFElement vs Adobe Acrobat Comparison PDFElement vs Adobe Acrobat At XSTRA, we help clients maximize their IT budgets by reducing high software licensing costs. Many clients are caught in Adobe’s costly subscription model, which…
20200528 – XNET – Australia – Core router outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Australia – Core router outage
NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 07:55 OUTAGE DURATION 13 Minutes ESTIMATED TIME TO…
20250604 – Data Center – Upstream Internet Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250604 – Data Center – Upstream Internet Outage
SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY AAPT or Upstream of them START DATE…
Historical Mailbox Management
X365 » Resources » Historical Mailbox Management
PROBLEM Often when a User has their employment terminated with a Client, the Client wants to keep the User’s Office 365 mailbox intact and accessible for historical reasons. The best way to achieve this is to convert the User’s mailbox into a 365 Shared…
20221004 – Telstra 4G Sim Issue
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20221004 – Telstra 4G Sim Issue
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Telstra INCIDENT START DATE 2022-10-04 INCIDENT START TIME…
NPS – Performance Metrics
ABOUT » NPS – Performance Metrics
At XSTRA, we understand that clients want clear visibility into our service performance. That’s why we present your Net Promoter Score (NPS) – a widely adopted measure of customer satisfaction – in a live dashboard, updated continuously. Because…
20200929 – Delays relaying email through mail.voipstra.com.au
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200929 – Delays relaying email through mail.voipstra.com.au
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 2020929 INCIDENT START TIME (HH:MM) Approx: 08:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …