| NOTICE TIME ZONE | Brisbane GMT+10 |
|---|---|
| STATUS (Open/Closed) | Open |
| INCIDENT START DATE | 20210305 |
| INCIDENT START TIME (HH:MM) | 13:42 |
| INCIDENT CAUSED BY A 3RD PARTY? | No |
| IF YES, NAME OF 3RD PARTY | |
| OUTAGE DURATION | |
| ESTIMATED TIME TO RESOLUTION | N/A |
| XCRM TICKET NUMBER | Not Applicable |
| BRAND | XNET |
| PRIORITY | P2 |
| CUSTOMERS AFFECTED | All Brookfield XNET Customers along Gold Creek Road |
| DESCRIPTION OF INCIDENT | Loss of backbone fibre connectivity |
| DESCRIPTION IMPACT | Users may have a reduced experience as services have failed over to 4G |
| Primary Effect | Loss of internet connectivity periodically |
| Secondary Effect | None |
| Residual Effect | None expected once the problem is resolved |
| EVENT TIMELINE | |
| Friday 5th March 2021 | |
| 13:42 | Monitoring detected disruption of network connectivity at Brookfield |
| 13:45 | XSTRA technicians confirmed service is operating on 4G now |
| 13:50 | XSTRA Identified that only half the network is impacted |
| 13:51 | XSTRA confirmed fibre is offline |
| 14:15 | XSTRA publish this SDN |
| 14:17 | XSTRA technician dispatched |
| 17:30 | Testing shows that the fiber cable between Savages Rd and the Junction 3 box that runs along side the eastern boundary fence of 612 Gold Creek Rd is once again broken. This will be the 2nd time the cable has failed and will need to be replaced and this is certainly suspect given the same cable has never failed in any other area of the installation area at Brookfield. |
| RECOVERY & RESOLUTION | |
| ROOT CAUSE | |
| CORRECTIVE & PREVENTATIVE MEASURES |
Revision:
3
Last modified:
Mar 06, 2021
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