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CLIENTS

CLIENTS

Hear how AustraliaWOW dodges the “VENDOR BLAME GAME” with XSTRA

Download

XDEVICE » Download

Download

XCLOUD » Download

Soft Clients

XVOICE » Soft Clients

XVOICE supports the use of the following software-based phone application platforms. Microsoft Teams GroundWire 3CX

20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update

NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update

XSTRA provides end-point management for Clients who subscribe to our XCARE products. 29th May 2020 Today XSTRA has taken steps to halt the spread of the Microsoft Windows 10 Version 2004 is causing huge issues for Clients around the world. XSTRA, through its XCARE…

20240530 – Google says “Microsoft unable to protect its clients”

NEWS – 2024 » 20240530 – Google says “Microsoft unable to protect its clients”

Industry Averages for NPS

PERFORMANCE METRICS » Live Net Promoter Scores » Industry Averages for NPS

Source 1 Source: https://www.displayr.com/how-good-is-your-nps-using-industry-benchmarks Data From: https://www.satmetrix.com Source 2 Source: https://www.retently.com/blog/good-net-promoter-score/

Setup Groundwire for Android

XVOICE » Resources » Setup Groundwire for Android

Open up the google playstore In the search bar at the top type ‘groundwire’ Locate the application labelled ‘Groundwire: VoIP SIP Softphone’ and install it. Note: You will be required to make a…

20200615 – A Bad Year So Far for Office 365 Uptime

NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200615 – A Bad Year So Far for Office 365 Uptime

Raise your hand if you fell victim to the recent string of Office 365 outages below✋ Don’t get me wrong Office 365 is a tremendous service that has enabled so many organizations to rapidly shift to a remote workforce. However, with such a large spike in daily…

20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web

NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web

13th April 2020 LINK: To Actual Article LINK: To PDF Document

20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months

NEWS – 2024 » 20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months

Microsoft’s cybersleuths haven’t been able to expel the Cosy Bears. Photo: Getty Microsoft says it’s still trying to evict the elite Russian government hackers who broke into the email accounts of senior company executives in November. It says the…

XCARE

XCARE

Overview Workflow Remote Assistance – XMESH Tech Folder – Public Service Disruption Notices Rates & Charges – Schedule 1 Terms & Conditions

Contact Information

ABOUT » Contact Information

Global Phone Numbers Australia: +61 7 3123 4111 – (I) 1300 555 920 – (I) 0401777475 – Outbound SMS Service – (T) Hong Kong: +852 5808 3186 – (I) New Zealand: +64 9951 8015 –…

Overview

XCLOUD » Overview

XSTRA understands Work is no longer somewhere we go, but something we do. XCLOUD is our Virtual Apps and Desktops solution for Clients who need a true, work from anywhere, fully managed solution. Clients can now allow their teams the flexibility and agility to…

Overview

XCARE » Overview

IT All Starts With Great Service & Support At XSTRA, we’ve built our reputation on a foundation of Xceptional Client support called XCARE To assist us, XSTRA has developed a total ticket management platform called XCRM. To log a ticket, please send an email…

Overview

XFORCE » Overview

Clients have users working in more places that ever before. Whether at home, on the road or at the corporate head office, Clients need to be conscious of all threats to operations, data and applications. Valuable information can be stolen or lost in a matter of…

20240113 – The Top 10 Reasons Why You Should Avoid SharePoint

NEWS – 2024 » 20240113 – The Top 10 Reasons Why You Should Avoid SharePoint

Clients often pose the question to me, “Lyndon, is it advisable for us to transition our files to SharePoint?” As a SharePoint consultant, the instinctive response might be a resounding, “Absolutely, you should!” However, with three decades of…

20220320 – Ransomware Event

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20220320 – Ransomware Event

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? N/A IF YES, NAME OF 3RD PARTY N/A INCIDENT START DATE 2022-03-20 INCIDENT START TIME (HH:MM)…

20240524 – Brookfield Savages Rd Planned Power Outages

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20240524 – Brookfield Savages Rd Planned Power Outages

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Energex INCIDENT START DATE 20240524 INCIDENT START TIME…

Mission – Vision – Values

ABOUT » Mission – Vision – Values

Interested in Partnering with Us? If our vision, mission, and values resonate with you and you believe we could be the right fit for your business, we can’t wait to meet you. Let’s discuss how we might collaborate to meet your IT and communications needs and…

20240527 – Brookfield Gold Creek Rd Planned Power Outages

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20240527 – Brookfield Gold Creek Rd Planned Power Outages

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Energex INCIDENT START DATE 20240527 INCIDENT START TIME…

Terms & Conditions

X365 » Terms & Conditions

X365 – User Account – Disablement & Deletion Policy Often Clients forget to disable a User account with us and as a result they incur costs that should have been avoided. To assist Clients with this problem, and unless we have written…

Why XSTRA

ABOUT » Why XSTRA

XSTRA is different XSTRA is not just a: Managed Services Provider (MSP) Hosting Company Internet Service Provider (ISP) Telecommunications Company We are ALL of the above. We are a one-stop-shop for your core IT & Communications stack. We build the…

Terms & Conditions

XDEVICE » Terms & Conditions

CAVEATS Apple MacOS – XSTRA does not provide any inclusive or free support for devices running Apple’s desktop operating system, commonly known as, “MacOS”. Any support for devices running “MacOS” will be charged…

Overview

PERFORMANCE METRICS » Overview

XSTRA maintains a live data lake which collects metrics about every part of our operations. Often, Clients want to understand how XSTRA is performing. In this section of our website, Clients will find important information pertaining to their operations. Clients can…

20240509 – Microsoft 365 – Teams Removal

NEWS – 2024 » 20240509 – Microsoft 365 – Teams Removal

Microsoft has recently adjusted its licensing plans for Microsoft 365 and Office 365 by separating Microsoft Teams from these suites. This change, which came into effect on April 1, 2024, impacts clients outside the European Economic Area (EEA) and Switzerland,…

Invoicing Explained – V1

ABOUT » Invoicing Explained – V1

. PLEASE NOTE On 1st April 2022, XSTRA changed the way it invoices Clients for recurring Equipment items. If recurring Equipment was invoiced to a Client before the 1st April 2022, then the invoicing protocols above apply to that Equipment moving forward –…

XNETSecure

XFORCE » XNET – Security Division » XNETSecure

For Clients that require higher levels of overall local area network (LAN) protection Coming 1st Quarter 2023 Unique 4-Stage Security Solution for Enterprise LAN Access, Command and Control Isolation Authorisation Authentication Access…

How Do We Do IT

ABOUT » How Do We Do IT

8 Stages To Great Client Experiences: XSTRA adheres to well-established service delivery principles to reduce risk and maximize satisfaction in every interaction we have with our Clients. To ensure a consistent Client experience, we have developed our unique Service…

Credit Policy – Australia

ABOUT » Credit Policy – Australia

1. MANDATORY NAB DIRECT DEBIT FACILITY FOR ALL AUSTRALIAN CLIENTS XSTRA strives to offer great value to our customers through fantastic service and realistic pricing. Requiring all Clients to have a Direct Debit Facility allows us to keep our costs and…

Overview

XRACK » Overview

XRACK provides Clients with infrastructure products and services to host compute workloads in data centers. Some people refer to this as, THE CLOUD or CLOUD COMPUTING or IAAS – Infrastructure as a Service. XSTRA offers the following 3 Cloud solution…

20200528 – XNET – Australia – Core router outage

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Australia – Core router outage

NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 07:55 OUTAGE DURATION 13 Minutes ESTIMATED TIME TO…

Overview

XCLOUD » XACCESS » Overview

XACCESS IS A, WEB BASED, MULTI-FACTOR AUTHENTICATION SERVICE Cyber Threats are the No. 1 technological challenge facing the global business community today. At present, the global business community is grappling with its foremost technological…

Equipment Procurement Service

XPARTS » Equipment Procurement Service

XSTRA offers Clients a procurement service for the acquisition of products and services This is a co-operative activity where XSTRA acts as the technical adviser and trusted negotiator to the Client, ensuring a value-driven outcome is achieved for the Clients next…

Cisco Umbrella

XFORCE » XNET – Security Division » Cisco Umbrella

XSTRA partners with Cisco to provide Clients with access to the Umbrella suite of Cyber-Security and Protection products. Much like solutions from: Quad9 CloudFlare FlashStart TitanHQ Cisco Umbrella is able to shield Clients from many of the cyber threats on…

XVOICE

XVOICE

Price List Features Soft Clients Resources Terms & Conditions

LATEST NEWS

LATEST NEWS

Date Added Description of New Content & Links 20240715 XSTRA prepares for the release of XCAM – our network security camera system 20240712 XCLOUD – Updates and new links to the resources page 20240627…

Year 2020

NEWS – 2024 » NEWS ARCHIVE » Year 2020

20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail 20200704 – COVID-19, The Ultimate Control Weapon 20200620 – FaceBook’s Latest Attack On Your Privacy 20200619 – Australia Targeted – Cyber attack…

Legal

ABOUT » Legal

XSTRA’s full Global General Terms and Conditions of Trade Agreement can be found Here XSTRA claims Copyright over all original content on this site/website, © Copyright XSTRA Group Pty Ltd (AU) 2023 Logos, images and trademarks that…

XNET NBN Plus – Technical Brief

XNET » XNET NBN Plus » XNET NBN Plus – Technical Brief

XSTRA is an Australian Carrier and ISP XSTRA prides itself on building what it sells. This has allowed us to build technical teams who have a deep understanding of the technologies we sell to customers. XNET NBN Plus is our Internet access service to Clients already…

Terms & Conditions

XCLOUD » Terms & Conditions

XCLOUD – User Account – Disablement & Deletion Policy Often Clients forget to disable a User account with us and as a result they incur costs that should have been avoided. To assist Clients with this problem, and unless we have written…

20210906 – XNET Philippines – GA Towers

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210906 – XNET Philippines – GA Towers

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210906 INCIDENT START TIME (HH:MM) 16:00 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…

Invoicing Explained – V2

ABOUT » Invoicing Explained – V2

. PLEASE NOTE On 1st April 2022, XSTRA changed the way it invoices Clients for recurring Equipment items. If recurring Equipment was first invoiced to a Client after 31st March 2022, then the invoicing protocols above apply to that Equipment moving forward –…

20230711 – Microsoft Price Hikes

NEWS – 2024 » NEWS ARCHIVE » Year 2023 » 20230711 – Microsoft Price Hikes

XSTRA has been informed by Ingram Micro (AU) that Microsoft (USA) intend to increase pricing by at least 9% beginning 1st September for Australian Clients. XSTRA will need to make adjustments accordingly, starting with next months invoice runs (August 2023). XSTRA will…

Microsoft Teams

XVOICE » Soft Clients » Microsoft Teams

XSTRA delivers Voice Calling to Microsoft Teams For Clients invested in the Microsoft Office 365 eco-system, you can now enjoy the advantage of adding calling features to the Microsoft Teams application. Our Teams Direct Routing solution allows you…

20200520 – XRACK – Unplanned Server Restart

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200520 – XRACK – Unplanned Server Restart

NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200520 INCIDENT START TIME (HH:MM) 15:50 OUTAGE DURATION 8 Minutes ESTIMATED TIME TO…

20211120 – XNER Philippines – Converge ICT is down

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20211120 – XNER Philippines – Converge ICT is down

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? YES IF YES, NAME OF 3RD PARTY Converge ICT Philippines INCIDENT START DATE 20211120 INCIDENT…

20210723 – XNET Philippines – Main Fiber Down

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210723 – XNET Philippines – Main Fiber Down

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210723 INCIDENT START TIME (HH:MM) 19:45 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…

NEWS – 2024

NEWS – 2024

20240530 – Google says “Microsoft unable to protect its clients” 20240523 – OpenAI Under Attack – ChatGPT Down 20240510 – Google Cloud Deletes 620,000 Members Data 20240509 – Microsoft 365 – Teams Removal 20240311…

Porting Process

XVOICE » Resources » Porting Process

At XSTRA we have had years of experience porting the numbers of our Clients. Here is a list of the steps that XSTRA usually undertake and this process can take between 4 to 12 weeks. STEPS DESCRIPTION 1 Obtain copy of Clients telephone…

Terms & Conditions

XVOICE » Terms & Conditions

XVOICE CHANGE REQUESTS 45 DAY CHANGE REQUEST GUARANTEE TO PHONE SYSTEM PROGRAMMING XSTRA makes no guarantee that any request from a Client to change a Client’s XVOICE phone system will be able to be completed at any specific time or within any…

What are Net Promoter Scores?

PERFORMANCE METRICS » Live Net Promoter Scores » What are Net Promoter Scores?

Net Promoter Score (NPS) is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. The NPS score ranges from -100 to +100 NPS scores are measured with a single question survey and tracked, with a higher NPS score more…

XDEVICE

XDEVICE

Overview Price List Download XDEVICE – Server Edition XDEVICE – PC Edition XDEVICE – Printer Edition Maintenance Schedule Terms & Conditions

20240627 – Microsoft Office 365 Issues

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20240627 – Microsoft Office 365 Issues

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Microsoft INCIDENT START DATE 20240627 INCIDENT START TIME…

20230829 – Widespread Network Outage at NEXTDC B2

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20230829 – Widespread Network Outage at NEXTDC B2

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY N/A INCIDENT START DATE 20230829 INCIDENT START TIME (HH:MM)…

User Usage Instructions

XCLOUD » XACCESS » User Usage Instructions

XACCESS – USER MFA PROCESS Prior to accessing any of XSTRA’s cloud based products and services, the User must now go to https://xaccess.x.direct User enters their: “Email Address” 6 Digit “One Time…

20240220 – Widespread Phone Call Quality Issues

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20240220 – Widespread Phone Call Quality Issues

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Telcoinabox / Ivox INCIDENT START DATE 20240220 INCIDENT START…

20210802 – AAPT TPG issues but Could Be a Upstream Issue to Them

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210802 – AAPT TPG issues but Could Be a Upstream Issue to Them

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210802 INCIDENT START TIME (HH:MM) Approx: 9:15am INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF…

20201117 – Philippines – Converge ICT Outage

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20201117 – Philippines – Converge ICT Outage

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20201117 INCIDENT START TIME (HH:MM) Approx: 15:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

20230522 – XNET – NextDC Inter-Network is Down Between B1 & B2

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20230522 – XNET – NextDC Inter-Network is Down Between B1 & B2

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY NEXTDC – https://nextdc.com INCIDENT START DATE 2023-05-22…

XCLOUD

XCLOUD

Overview Price List Download XCLOUD – Basic XCLOUD – Enterprise XCLOUD – Enterprise Browser XDESKTOP XACCESS XDEVICE vs XCLOUD File & Data Management Solutions Licensing Resources Terms & Conditions

XNET Tester Prototypes

XNET » Resources » XNET Tester Prototypes

For technicians working with Optical Fiber and Copper based Ethernet XSTRA have identified many scenarios whilst serving Clients, where testing of various Optical Fiber and Ethernet links are required, but where the available equipment to undertake…

20210720 – AAPT/TPG Routing Incident

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210720 – AAPT/TPG Routing Incident

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210720 INCIDENT START TIME (HH:MM) 10:00 INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY…

20220307 – XVOICE – Inbound & outbound calling

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20220307 – XVOICE – Inbound & outbound calling

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Telcoinabox\Ivox INCIDENT START DATE 2022-03-07 INCIDENT START…

Terms & Conditions

XCARE » Terms & Conditions

1. NON-STANDARD REQUESTS XSTRA reserves the right to charge the Client for non-standard work requests such as, pre- installation, system integration work, purely cosmetic changes, reinstallation at a new address, or any other similar non-standard…

20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 05:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …

20221004 – Telstra 4G Sim Issue

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20221004 – Telstra 4G Sim Issue

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Telstra INCIDENT START DATE 2022-10-04 INCIDENT START TIME…

20240305 Widespread Phone call Quality Issues

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20240305 Widespread Phone call Quality Issues

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Telcoinabox / Ivox INCIDENT START DATE 20240305 INCIDENT START…

XDESKTOP

XCLOUD » XDESKTOP

Overview XSTRA has completed the final refinements on its proprietary Operating System Shell named XDESKTOP. This operating system shell stands out as the most fortified option, designed to seamlessly accommodate Windows applications for…

20200929 – Office 365 Outage

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200929 – Office 365 Outage

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closted INCIDENT START DATE 20200929 INCIDENT START TIME (HH:MM) Approx: 07:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

20210808 – Small number of servers inaccessible

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210808 – Small number of servers inaccessible

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210808 INCIDENT START TIME (HH:MM) Approx: 17:20pm INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF…

20200619 – Australia Targeted – Cyber attack targeting Australian networks

NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200619 – Australia Targeted – Cyber attack targeting Australian networks

19th June 2020 Earlier this morning the Australian Government announced that it was currently aware of, and responding to, a sustained targeting of Australian governments and companies by a sophisticated state-based actor. That is, someone backed or employed by a…

20210316 – Azure Active Directory (AAD) Outage

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210316 – Azure Active Directory (AAD) Outage

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210316 INCIDENT START TIME (HH:MM) Approx: 05:00 ESTIMATED TIME TO RESOLUTION 60 Minutes INCIDENT END…

20230602 – XVOICE – Inbound and Outbound calls reporting as disconnected

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20230602 – XVOICE – Inbound and Outbound calls reporting as disconnected

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY AAPT INCIDENT START DATE 2023-06-02 INCIDENT START TIME…

Price List

XDEVICE » Price List

XDEVICE PRICE LIST Description Monthly Cost (ex GST) Units Server $225 Per Server PC/Laptop $65 Per PC or Laptop Printer/Scanner $35 Per Printer Smart Phone $6 Per Phone Tablet $6 Per Tablet |_. Other | | * Discounts are available for existing XCLOUD…

Terms & Conditions

XNET » Terms & Conditions

DEFINITIONS Consumer – XSTRA provides all Clients with a genuine and reasonable opportunity to negotiate the terms of their contract and obligations to XSTRA, before and during the term of any active service. Telecommunications Consumer…

XNET NBN Plus – CIS

XNET » XNET NBN Plus » XNET NBN Plus – CIS

Critical Information Summary (CIS) Service To Be Provided Business Grade Broadband supplied by AAPT care of NBN Co. Download Speed 50 Mbps Upload Speed 20 Mbps Are Faster Speeds Available? Yes %…

Preamble

XCRM » Preamble

CIOCTO is the world’s only solution that combines deep systems integration and multi-dimensional client information into one software tool! Its elegant, modern interface is fast to learn and easy for new users, yet powerful for professionals. CIOCTO lets you work…

20200604 – Think Your Data In The Cloud Is Safe?

NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200604 – Think Your Data In The Cloud Is Safe?

At XSTRA, we are often asked: “is my data safe in the cloud?” 4th June 2020 . We feel we would not be doing our job as advocates for our Clients if we didn’t bring the information below to your attention. Here are some of the terms and conditions…

Price List

XRACK » Price List

PRODUCT DESCRIPTION BILLING FREQUENCY PRICE ex-GST XRACK – Virtual Machines Virtual Machines for all needs See XRACK Virtual Machine Pricing Simulator – Version: 20211011 for price details Please Note: You will need to…

20200528 – XRACK – Australia – Client Network loss

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200528 – XRACK – Australia – Client Network loss

NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 13:05 OUTAGE DURATION 20 Minutes ESTIMATED TIME TO…

Overview

XCRM » Overview

The Managed Services Provider (MSP) market is forecast to reach $329.1 Billion dollars by 2025 – Ref. Targeted at this MSP market, CIOCTO is a multi-tenant cloud-based Information Technology Service Management (ITSM) platform and control plane, that is fully…

Company Information

ABOUT » Company Information

Entity Name: XSTRA Group Pty Ltd Entity Type: Australian Private Company Status: Active from 20030527 ABN: 95 104 881 843 ACN: 104 881 843 Australian GST Status: Registered Previous Entity Name: Easy Networks Pty Ltd (Changed on 26th June 2014) PDF: XSTRA Group…

20210708 – COVID-19 – By The Numbers

NEWS – 2024 » NEWS ARCHIVE » Year 2021 » 20210708 – COVID-19 – By The Numbers

Updated 20210708 Many of our clients have suffered a down turn in trade, laid of workers. At XSTRA, we wanted to crunch some numbers and find out exactly what is going on, because too many people are listening to their TV’s, where the reality of what is…

XCLOUD – Basic

XCLOUD » XCLOUD – Basic

XCLOUD – Basic Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for entry-level and front-line administration users with: Light SaaS needs Light browser workloads Low…

20200826 – PostGreSQL Service Restarted

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200826 – PostGreSQL Service Restarted

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200826 INCIDENT START TIME (HH:MM) Approx: 18:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

XCLOUD – Enterprise

XCLOUD » XCLOUD – Enterprise

XCLOUD – Enterprise Citrix Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for Work-From-Anywhere enterprise level power users who require optimum: Security – Secure…

XFORCE Bitwarden Plus

XFORCE » XFORCE Bitwarden Plus

```html XFORCE Bitwarden Plus body { font-family: Arial, sans-serif; line-height: 1.6; margin: 0; padding: 0; background-color: #f4f4f4; } .container { …

Invoicing Formats

ABOUT » Invoicing Formats

Due to the complexity of the IT and Communications industry, the Equipment on invoices from XSTRA to the Client may include the following additional Equipment classification information that helps describe the types of Equipment listed on the invoice. An…

20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 09:42 INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY…

XNET Rural Fiber – CIS

XNET » XNET Rural Fiber » XNET Rural Fiber – CIS

Critical Information Summary (CIS) Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home. Download Speed 50 Mbps Upload Speed 50 Mbps Are Faster…

XNET Rural Fiber – Technical Brief

XNET » XNET Rural Fiber » XNET Rural Fiber – Technical Brief

This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…

Features Explained

X365 » Resources » Features Explained

Office 365 is designed to empower the diversity of every team at any organisation without sacrificing security, compliance or privacy. Office 365 features, Microsoft Teams for Chat, Skype for Business for online meetings, SharePoint for content management together…

CLOSED SDN’s

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s

20240627 – Microsoft Office 365 Issues 20240527 – Brookfield Gold Creek Rd Planned Power Outages 20240524 – Brookfield Savages Rd Planned Power Outages 20240305 Widespread Phone call Quality Issues 20240220 – Widespread Phone Call Quality…

20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19

Some clients are reporting issues with CONGESTION on their phone systems. This is a symptom of additional load on lines linking all carriers as a result of staff being sent home to work. While this incident is extraordinary due to Covid-19, XSTRA is working around…

SharePoint Constraints

X365 » Resources » SharePoint Constraints

Considerations for Using SharePoint While SharePoint offers many benefits for file storage and collaboration, there are scenarios and considerations where it may not be the ideal solution for storing files. Here are detailed reasons why you might opt not to store files…

XDEVICE – Server Edition

XDEVICE » XDEVICE – Server Edition

XDEVICE – SERVER Edition 24/7 Anti-Virus, Support, Management, Maintenance and Monitoring – Per Server – Per Month Comprehensive Server maintenance includes 24×7 Remote & Phone Support for Windows based Server…

XDEVICE – PC Edition

XDEVICE » XDEVICE – PC Edition

XDEVICE – PC Edition 24/7 Anti-Virus, Support, Management, Maintenance and Monitoring – Per PC – Per Month Comprehensive PC maintenance includes 24×7 Remote & Phone Support for Windows based PC incidents and…

WELCOME

WELCOME

For more than 20 Years, XSTRA has been caring for the IT & Communication needs of businesses big and small. We are a highly skilled team, making a BIG difference. We thank you for being part of our success and we value your business.

IEEE Standard – 802.1

XNET » Resources » IEEE Standard – 802.1

IEEE 802.1 Standard Description 802.1D Relates to MAC Bridges. It defines the architecture and bridge operation of wired Ethernet. 802.1Q Defines VLAN tagging and trunking. It allows multiple bridged networks to transparently share the same physical network…