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6.3. Remote Assistance

To access a Client’s computer remotely, XSTRA uses an 3rd party application called Splashtop Business Access
Please click on the “Splashtop Business Access” logo below when instructed by an XSTRA Service Desk Team member, and then follow their instructions:
Access Policy
  • XSTRA takes your privacy and security seriously, and as such, we have implemented controls to ensure our team only have access to your computer if you provide explicit permissions to do so.
  • If you are logged into your computer, you will receive an acceptance request – without your acceptance, XSTRA is unable to access your computer.
Revision: 75
Last modified: Nov 26, 2021

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