20240627 – Microsoft Office 365 Issues - PUBLIC

NOTICE TIME ZONE	Brisbane UTC +10
STATUS (Open/Closed)	Closed
INCIDENT CAUSED BY A 3RD PARTY?	Yes
IF YES, NAME OF 3RD PARTY	Microsoft
INCIDENT START DATE	20240627
INCIDENT START TIME (HH:MM)	11:30
ESTIMATED TIME TO RESOLUTION
INCIDENT END DATE	20240627
INCIDENT END TIME (HH:MM)	20:00
INCIDENT TOTAL DURATION	2.5 Hours
XCRM TICKET NUMBER	Not Applicable
BRAND	X365
PRIORITY	P1
CLIENTS AFFECTED	All Clients using the Microsoft 365 platform
DESCRIPTION OF INCIDENT	Abnormal performance of Outlook
EVENT TIMELINE
	Thursday 27th June 2024
11:30	XSTRA staff observed delays in accessing Outlook files. Soon additional Clients also noticed a performance drop. XSTRA looked into DownDetector website metrics and we can see a global uptick in Microsoft 365 issues – – Link – https://downdetector.com.au/status/microsoft-365
20:00	Services are back to normal. Closing this SDN. – Link – https://downdetector.com.au/status/microsoft-365
RECOVERY & RESOLUTION	Unknown
ROOT CAUSE	Unknown
CORRECTIVE & PREVENTATIVE MEASURES	n/a

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