Terms & Conditions -

1. MY IT DEPARTMENT
2. LATEST NEWS
3. ABOUT
- 3.1. Our Mission
- 3.2. Why XSTRA
- 3.3. Who Are We
- 3.4. What Do We Do
- 3.5. How Do We Do IT
- 3.6. How We Give Back
- 3.7. Our Skill Sets
- 3.8. ISO 27001, SOC 2, GDPR
- 3.9. NPS – PERFORMANCE METRICS
- 3.10. Company Information
- 3.11. Contact Information
- 3.12. Create Your Free Account
- 3.13. Rates & Charges – Schedule 1
- 3.14. Join The Team
- 3.15. Legal & Finance
4. XCARE
- 4.1. Overview
- 4.2. Workflow
- 4.3. Remote Assistance
- 4.4. Tech Folder – Public
- 4.5. Rates & Charges – Schedule 1
- 4.6. Service Disruption Notices (SDN’s)
  - 4.6.1. OPEN SDN’s
  - 4.6.2. CLOSED SDN’s
- 4.7. Terms & Conditions
5. XRACK
- 5.1. Overview
- 5.2. Price List
- 5.3. Backup & Recovery
- 5.4. Resources
  - 5.4.1. XRACK Competitive Analysis Report
- 5.5. Terms & Conditions
6. XNET
- 6.1. Price List
- 6.2. XNET NBN Plus
- 6.3. XNET Rural Fiber
  - 6.3.1. XNET Rural Fiber – CIS
  - 6.3.2. XNET Rural Fiber – Technical Brief
- 6.4. Resources
- 6.5. Terms & Conditions
7. XVOICE
- 7.1. Price List
- 7.2. Features
- 7.3. Soft Clients
- 7.4. Resources
- 7.5. Terms & Conditions
8. XDEVICE
- 8.1. Overview
- 8.2. Price List
- 8.3. XDEVICE – Server Edition
- 8.4. XDEVICE – PC Edition
- 8.5. XDEVICE – Printer Edition
- 8.6. XDEVICE Software
- 8.7. Resources
  - 8.7.1. Windows PC Pathways
  - 8.7.2. Maintenance Schedule
- 8.8. Terms & Conditions
9. XDESK
- 9.1. Overview
- 9.2. Price List
- 9.3. XDESK – Basic
- 9.4. XDESK – Enterprise
- 9.5. XDESK – Enterprise Browser
- 9.6. XDESK vs XDEVICE
- 9.7. XDESK Software
- 9.8. Resources
- 9.9. Terms & Conditions
10. X365
- 10.1. Overview
- 10.2. Pricing
- 10.3. Pricing – Mailbox Only
- 10.4. X365-PLUS
- 10.5. SharePoint – Considerations
- 10.6. What Office Product Do I Need?
- 10.7. Add Ons
  - 10.7.1. ProofPoint – ATP Replacement
- 10.8. Resources
- 10.9. Terms & Conditions
11. XCAM
- 11.1. Overview
- 11.2. Price List
12. XFORCE
- 12.1. Overview
- 12.2. Price List
- 12.3. Essential 8
- 12.4. XTERMINAL
- 12.5. XACCESS
- 12.6. DNSFilter
- 12.7. Vulnerability Scanning & Remediation Services
- 12.8. Backup and Recovery
  - 12.8.1. Dooms Day Backups
  - 12.8.2. Immutable Backups
- 12.9. Resources
  - 12.9.1. Cybersecurity Terminology
  - 12.9.2. Other
- 12.10. Terms & Conditions
13. XPARTS
- 13.1. Overview
- 13.2. Equipment Procurement Service
14. XCRM
- 14.1. Preamble
- 14.2. Overview
- 14.3. Version 5 Login
- 14.4. Ticket – Information
15. NEWS – 2025
- 15.1. 20250217 – 2025 Microsoft Office 365 – Price Changes
- 15.2. NEWS ARCHIVE

CAVEATS
Apple MacOS – XSTRA does not provide any inclusive or free support for devices running Apple’s desktop operating system, commonly known as, “MacOS”. Any support for devices running “MacOS” will be charged to the Client at our standard Schedule 1 Rates and Charges.
Disablement & Deletion Policy
Often Clients forget to tell us a device is no longer in service and as a result, they incur costs that should have been avoided. To assist Clients with this problem, and unless we have written directives from the Client to the contrary, XSTRA will: delete from our monitoring systems, any device that we have not seen in our monitoring and device reporting for the past 135 days
GENERAL LEGAL INFORMATION
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8.8. Terms & Conditions